---
title: 'Head of Servicing at Slash Financial'
canonical: 'https://feeny.ai/job/head-of-servicing-slash-financial-new-york-6w5mxps3qyx8'
type: 'job'
last_seen: '2026-09-10'
---

# Head of Servicing at Slash Financial

- **Company:** Slash Financial
- **Location:** New York, NY
- **Compensation:** $225k–$275k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/slash-financial/8754988e-a2bd-4c6c-b0c6-86e51d6ac69c

## Job description

## About Slash

Slash is building the future of business banking, one industry at a time. We believe businesses deserve financial infrastructure tailored to how they actually operate. That's why we're creating a new category of business banking. We combine the reliability of traditional banking (high yields, competitive rewards, and comprehensive security) with industry-specific features that make businesses more efficient, more competitive, and more profitable. Started in 2021, Slash is one of the fastest growing fintechs in the world and we power over three billion dollars a year in business purchasing across numerous industries. We're backed by some of the best investors in the world including Menlo Ventures, NEA, Y Combinator, Stanford University, and the founders of Tinder and Plaid. Slash is headquartered in San Francisco, and has a strong in-person culture. We’re growing fast and are looking for a sharp, detail-oriented Compliance Analyst to join our team!

## About the Role

Slash is launching an unsecured commercial charge card with the full balance due every 30 days. We are looking for a Head of Servicing to build and own the end-to-end servicing and collections operating model. This is a hands-on leadership role spanning payment exceptions, customer communications, receivables controls, delinquency, workouts, charge-offs, recoveries, credit reporting, and external-servicer governance.

## What You’ll Do

- Build and own servicing and collections policy and procedures across billing, payment failures, delinquency, disputes, complaints, workouts, settlements, charge-offs, recoveries, and credit bureau reporting.
- Lead servicing execution hands-on at launch, including customer outreach, promises to pay, account restrictions, escalations, and complex case resolution.
- Own servicing data and receivables-ledger integrity with Finance, Data, and Engineering; reconcile balances, statuses, payments, recoveries, charge-offs, and vendor placements.
- Define servicing KPIs, daily queues, management reporting, and Credit Committee materials covering delinquency migration, cures, losses, recoveries, complaints, and operating efficiency.
- Exercise or recommend freezes, workouts, settlements, charge-offs, and referrals within approved authorities; ensure complete case evidence and timely escalation.
- Own governance of backup, successor, and outside servicers, including diligence, contracts, SLAs, data transfers, QA, business continuity, and recovery reporting.
- Build the servicing organization, procedures, training, quality assurance, tooling roadmap, and staffing plan as portfolio volume and complexity grow.

## What We’re Looking For

- 5+ years of experience in commercial loan or card servicing, collections, recovery, or credit operations, including ownership of teams, policies, or vendors.
- Deep knowledge of payment operations, ACH returns, delinquency stages, customer communications, workouts, settlements, charge-offs, recoveries, disputes, and complaints.
- Experience designing controlled servicing processes in a regulated or bank-partner environment, with strong documentation, approval, and audit discipline.
- Strong understanding of receivables or subledger reconciliation, operational reporting, and the data required to manage portfolio and servicing performance.
- Demonstrated success overseeing collection agencies, servicers, backup or successor servicers, or other critical third parties.
- Excellent judgment and communication, with the ability to balance customer outcomes, recovery, legal and compliance requirements, and loss mitigation.

How Success Will Be Measured

- Queue, contact, escalation, and case-quality performance against approved SLAs.
- Cure, roll, loss, recovery, promise-kept, workout, and referral outcomes within policy.
- Accuracy and timeliness of receivables balances, statuses, approvals, credit reporting, and vendor reconciliations.
- Customer communication quality, complaint handling, control adherence, vendor readiness, and disciplined team scaling.

Why Join Slash:

- Competitive base salary
- Equity in a high-growth company
- Best-in-class health, dental, and vision insurance
- Unlimited PTO
- Daily in-office meals
- Transportation support
- High-autonomy, low-bureaucracy environment

## About Slash Financial

## Company Overview
- **One-liner**: Slash provides a modern, all-in-one business banking, corporate cards, and treasury platform, reimagining financial services for specific industries.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2021
- **Founders**: Victor Cardenas (CEO) and Kevin Bai (CRO)

## Core Business
- Primary industry/industries: Financial Technology (Fintech), Business Banking, Payments
- Target customers: B2B, targeting businesses of all sizes from startups to enterprises (Silver/Gold/Black tiers based on payment volume)
- Mission or purpose statement: To build a higher standard in business finance by moving beyond one-size-fits-all banking, combining the reliability of traditional banking with industry-specific features to make businesses more efficient, competitive, and profitable.

## Products & Services
- **Business Banking**: High-yield FDIC-insured accounts with enhanced coverage up to hundreds of millions, multi-entity management, and granular user controls.
- **Corporate Cards**: Unlimited virtual and physical cards with cashback rewards, advanced spend controls, and multi-step payment approvals. Cards are issued by Column N.A., under a license from Visa U.S.A. Inc.
- **Treasury & Cash Management**: Tools for managing company funds, including high-yield accounts and automated top-ups.
- **Slash API**: Developer-friendly APIs for read and write access, enabling automation of payments, stablecoin on/off ramps, and multi-entity financial management.
- **Crypto & Stablecoin Services**: Seamless conversion between fiat and crypto within the app, including stablecoin on and off ramps.
- **Global Payments & Reconciliation**: Support for domestic and international wire transfers, same-day ACH, and real-time payments (FedNow/RTP) with reporting and reconciliation tools.
- **Working Capital**: Flexible credit options for businesses to fuel growth.

## Market Standing
- **Valuation**: $1.4 billion (as of Series C in April 2026).
- **Key Metric** (Total Funding): Over $160 million raised.
- **Key Metric** (Volume): Over $30 billion in yearly payment volume, $35 billion+ in virtual cards issued, and 5 million+ cards issued.
- **Notable Investors/Partners**: Y Combinator (S21 batch), NEA, Goodwater Capital, Stanford University, and federally regulated bank partner Column N.A. (Member FDIC).
- **Growth Signals**: Raised a $100M Series C in April 2026, reaching a $1.4B valuation. In 2024, the company surpassed $1B in annualized volume, launched multiple new products (Corporate Cards, API, Global Payments, Real-Time Payments), and secured a $41.6M Series B. By 2025, annualized volume hit $3B. The company serves over 6,000 businesses.

## Competitive Advantages
- **Industry-Specific Approach**: Unlike one-size-fits-all competitors (like Ramp or Brex), Slash deeply studies workflows across verticals to tailor its banking platform, giving it a strong moat in specific industries.
- **Unified Platform**: Combines banking, cards, treasury, crypto, and API access on a single platform, simplifying financial operations for businesses.
- **Founding Team & Backing**: Founded by teenagers and backed by top-tier investors (Y Combinator, NEA, Goodwater), signaling strong execution and market confidence.
- **Security & Compliance**: SOC2 Type II and PCI compliant, with enhanced FDIC insurance through a network of 800+ banks and partnerships with federally regulated banks.

## Strategic Focus
- **Deepening Industry Verticals**: Continuing to build industry-specific features and partnerships (e.g., with accounting firms and healthcare) to capture more market share.
- **Product Expansion**: Scaling its API, global payments, stablecoin infrastructure, and working capital products to become the primary financial operating system for businesses.
- **Scaling Customer Base**: Moving upmarket (Black tier for $100M+ volume) while serving SMBs, aiming to displace traditional banks and legacy fintechs.

## Why Work Here
- **Culture**: Described as "100% hardcore in-person culture" with a strong emphasis on collaboration, hard work, and ambition. The company believes innovation thrives in a dynamic, in-office environment.
- **Work Policy**: In-person, based in San Francisco. The company fosters a strong, dedicated team environment.
- **Perks**: Competitive salary with equity, comprehensive health/vision/dental benefits, free lunch every day, free dinner if you stay past 9 PM, and a MacBook Pro.
- **Engineering Culture**: Focused on building a new category of business banking. Roles include Applied AI Engineer, Software Engineer (Stablecoin, Growth, Product), and Senior Infrastructure/Platform Engineer, indicating a high-value on modern tech stacks and AI.
- **Growth Opportunity**: As a fast-growing, well-funded startup (recently hitting unicorn status), employees have the chance to work on transformative problems and grow with the company.

## Sources
1. [slash.com - Homepage](https://www.slash.com/)
2. [slash.com - About Page](https://www.slash.com/company/about)
3. [slash.com - Careers Page](https://www.slash.com/company/careers)
4. [Y Combinator - Slash Profile](https://www.ycombinator.com/companies/slash)
5. [TechCrunch - Series C Announcement](https://techcrunch.com/2026/04/16/slash-a-ramp-competitor-founded-by-teenagers-raises-100m-at-1-4b-valuation/)

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