---
title: 'Head of SMB Sales at Block'
canonical: 'https://feeny.ai/job/head-of-smb-sales-block-bay-area-ca-united-states-of-djwxnhrveg3x'
type: 'job'
last_seen: '2026-09-14'
---

# Head of SMB Sales at Block

- **Company:** Block
- **Location:** Bay Area CA United States of, United States
- **Work type:** remote
- **Posted:** 2026-07-20
- **Last confirmed live:** 2026-09-14
- **Apply:** http://block.xyz/careers/jobs/5358198008?gh_jid=5358198008

## Job description

The North American SMB Sales team at Afterpay and Cash App is responsible for driving revenue to our core consumer payments businesses, giving our Merchant partners access to the largest and most engaged network of next generation consumers.

We are looking for a strategic, analytical, and experienced Head of SMB Sales to build and scale a high-velocity, playbook-driven sales engine across a broad and growing base of small and medium-sized businesses, unlocking new revenue opportunities across our Buy Now Pay Later and Pay Now products. The SMB segment spans three motions: a BDR function that sources and books meetings for Account Executives, an Inbound motion serving our smaller, higher-volume businesses, and an Outbound-led motion focused on our larger, higher-growth SMB accounts. You will be responsible for orchestrating these motions into a single, cohesive system, and for the discipline, tooling, and processes that help generate pipeline and let the team convert and onboard merchants efficiently and at scale.

A successful candidate exhibits a strong sense of ownership to win new business for Afterpay and Cash App, and a demonstrated ability to navigate ambiguity; think strategically and operationally about business, marketing and technical challenges; and lead cross-functional workstreams ultimately tied to pipeline creation and conversion. This role requires a strategic problem solver who is a rigorous operator and an effective influencer, comfortable balancing data-driven rigor with a strong bias for action and hands-on execution.

Beyond ultimately being responsible for revenue outcomes across our SMB merchant pipeline, spanning a broad range of industries across retail, fashion, beauty, travel, home and more in North America, you'll also be building and supporting a strong culture of performance.

The ideal candidate has demonstrated excellence in building and operating high-velocity sales motions at scale, leading and managing high-performing teams, and a dedication to continuous improvement.

You will:

- Oversee the North American SMB Sales Team: Lead a multi-motion team spanning BDR, Inbound, and Outbound Account Executives. Build and continuously refine the playbooks, processes, and tooling that let the team convert and grow merchants efficiently at high volume, moving with a bias for action and iterating quickly based on data. Craft a segment-wide strategy and hold the team accountable to delivering on OKRs and revenue targets across each motion, in concert with the broader Sales & Account Management function at Afterpay and Cash App.
- Build an A-Team: You will inherit a team of strong performers with relevant experience. Further develop their skills, knowledge, efficacy, and an overall team culture focused on performance and betterment, including coaching frontline managers to drive results through their own teams. Set an energetic, accountable tone for the North America sales organization, rooted in a strong sense of ownership and led with empathy over ego.
- Develop Meaningful Cross-Functional Partnerships: Work closely with cross-functional teams to better support your team in generating revenue, including Marketing, Finance, Product, Risk, Legal, Account Management and more. You can influence without authority across teams and build the internal relationships required to navigate a distributed and matrixed set of stakeholders.
- Own Sales Process and Methodology: Build and refine a repeatable sales approach that covers the full deal lifecycle — from discovery and qualification through articulating value, negotiating, and closing.
- Drive Forecasting Rigor and Pipeline Hygiene: Implement best practices in forecasting accuracy and pipeline health, partnering closely with Finance and Sales Ops/Strategy to keep both sharp.
- Define Ideal Customer Profile and Value Proposition: Shape and sharpen our ideal customer profile, key use cases, and value proposition, and centralize and socialize the sales and growth narratives that resonate most with SMB Merchants to inform our broader B2B marketing and sales strategy.
- Be the Voice of Afterpay and Cash App: Represent the business to SMB Merchants as a thought-leader in the payments and Buy Now Pay Later landscape, and demonstrate Afterpay and Cash App's value as a growth driver for small and growing businesses.
- Be the Voice of the Merchant: Represent market feedback and sentiment internally, advocating for your clients while balancing against the needs and constraints of our business, by aggregating and delivering key insights across the organization in a structured, consistent, and proactive manner.

You have:

- An obsession with our products and a motivation fueled by feeling the impact of your work as more consumers build financial wellness with Afterpay and Cash App.
- 12+ years of experience in high-growth environments leading SMB Sales, BDR, or Account Management organizations, preferably in a fast-moving technology or financial services company, with experience operating at high volume and velocity.
- Excellent leadership skills with the ability to develop talent, motivate high-performing teams, and build strong cross-functional relationships, including a proven track record of coaching and managing frontline managers to results. You put your people in the best position to succeed, and your management style is tailored to each individual to maximize their performance and engagement at work.
- Experience standing up or scaling sales organizations from scratch — hiring, onboarding, and developing talent across BDRs, AEs, and frontline managers.
- Demonstrated ability to build, operate, and continuously improve playbooks that scale across a large and growing team.
- Experience working closely with Product and Marketing to drive conversion — improving self-serve sign-up, activation, and onboarding flows to convert more prospective merchants into active partners.
- Strong presence with senior internal leaders, with demonstrated ability to influence and earn trust, ask the right questions, and use sound business judgment across the organization.
- A demonstrated track record of leading teams that consistently drive revenue growth and exceed their revenue targets.
- Comfort working with analytics and tools that support business performance measurement and management, particularly around forecasting, funnel, and pipeline conversion metrics at scale.
- Creative storytelling abilities, ability to seek out relevant, meaningful data and build business cases to inform partners on Afterpay and Cash App's value proposition.
- A scrappy and humble mindset, where toggling between team lead and in-the-weeds work is business as usual. You're equally comfortable writing an annual plan as you are jumping into a pipeline review to unblock a rep. You get the job done and inspire others to do so as well.
- A willingness to travel

Pay Transparency:

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this[resource](https://block.xyz/documents/salaryzones.pdf). If a location of interest is not listed, please speak with a recruiter for additional information.

All Zones: ($319,040 - $478,560)

Amounts listed above include target variable compensation. Application Guidelines

Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Contact us [here](https://privacy.block.xyz/privacyportal/form) with hiring practice or data usage questions.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. [Check out our other benefits at Block.](https://block.xyz/employee-benefits)

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

[Privacy Policy](https://block.xyz/en/legal/applicant-privacy-notice)

## About Block

## Company Overview
- **One-liner**: Block, Inc. builds technology for economic empowerment, providing financial services and tools for merchants and consumers through brands like Square, Cash App, Afterpay, Tidal, Bitkey, and Proto.
- **Entity Type**: Public (NYSE: SQ)
- **Headquarters**: Oakland, California, United States
- **Founded**: 2009
- **Founders**: Jack Dorsey, Jim McKelvey, Tristan O’Tierney

## Core Business
- **Primary industry**: Financial services, payments, and financial technology (fintech)
- **Target customers**: B2B (merchants, sellers of all sizes) and B2C (consumers, music listeners, bitcoin users)
- **Mission**: To build simple, powerful tools that make progress toward an economy that’s truly open to all — helping create a financial system that is open to everyone. [block.xyz](https://block.xyz/)

## Products & Services
- **Square**: Point-of-sale system and commerce platform that enables sellers to accept card payments, manage operations (bookings, e-commerce, inventory, payroll, banking), and access business loans. [linkedin.com/company/joinblock](https://www.linkedin.com/company/joinblock)
- **Cash App**: Digital wallet for consumers to send, receive, save, or borrow money; access a debit card; invest in stocks and bitcoin; and file taxes. [linkedin.com/company/joinblock](https://www.linkedin.com/company/joinblock)
- **Afterpay**: Buy now, pay later service that lets customers manage spending over time. [block.xyz](https://block.xyz/)
- **Tidal**: Music streaming platform that empowers artists to thrive as entrepreneurs. [block.xyz](https://block.xyz/)
- **Bitkey**: Simple self-custody bitcoin wallet. [block.xyz](https://block.xyz/)
- **Proto**: Suite of bitcoin mining products and services. [block.xyz](https://block.xyz/)

## Market Standing
- **Valuation/Market Cap**: $96.3 billion (as of 2025/2026, per LinkedIn). [linkedin.com/company/joinblock](https://www.linkedin.com/company/joinblock)
- **Key Metric (Public)**: Annual revenue of $24.2 billion (latest fiscal year). [linkedin.com/company/joinblock](https://www.linkedin.com/company/joinblock)
- **Notable Investors/Partners**: Jack Dorsey (founder, chair, CEO) owns ~10% of the company; other major institutional investors. Key partners include Amazon, Meta, Google (as talent sources). [linkedin.com/company/joinblock](https://www.linkedin.com/company/joinblock)
- **Growth Signals**: Serves 57 million users and 4 million sellers, processing $241 billion in payments annually. Operates in 34 countries. Headcount of 3,223 (though down 25.4% YoY). Active job postings increased 614% quarter-over-quarter (50 open roles). [linkedin.com/company/joinblock](https://www.linkedin.com/company/joinblock)

## Competitive Advantages
- **Ecosystem moat**: Multiple interconnected brands (Square, Cash App, Afterpay, Tidal, Bitkey, Proto) that cross-sell and deepen user engagement across payments, banking, music, and bitcoin.
- **Market leadership**: Dominant U.S. point-of-sale market share and strong consumer adoption of Cash App.
- **Bitcoin & crypto focus**: Early and deep integration of bitcoin (Bitkey wallet, Proto mining, Cash App crypto trading) differentiates Block from traditional fintechs.
- **Distributed work culture**: Allows global talent acquisition and flexible work arrangements that reduce real estate costs and increase employee satisfaction. [block.xyz/employee-benefits](https://block.xyz/employee-benefits)

## Strategic Focus
- Expanding the bitcoin ecosystem through self-custody (Bitkey) and mining infrastructure (Proto).
- Deepening financial inclusion with Cash App (banking, lending, investing) and Afterpay (credit alternatives).
- Growing the Square merchant platform internationally and into larger enterprise accounts.
- Leveraging AI in hiring and operations to improve efficiency and reduce bias. [block.xyz/careers/our-ai-hiring-principles](https://block.xyz/careers/our-ai-hiring-principles)

## Why Work Here
- **Culture**: Block emphasizes a “distributed work” model — employees choose where they work (home, office, hybrid) unless a role requires specific geography. Up to 45 days of international work flexibility across 150+ countries. [block.xyz/employee-benefits](https://block.xyz/employee-benefits)
- **Benefits**: Competitive pay, equity (Employee Stock Purchase Plan at 15% discount), matching 401(k), flexible PTO, comprehensive health/wellness (medical, dental, vision, mental health support), family leave, and family planning support. [block.xyz/employee-benefits](https://block.xyz/employee-benefits)
- **Engineering culture**: AI is used to augment hiring (not replace judgment). Strong emphasis on open source, bitcoin, and building for economic empowerment. Teams work across Square, Cash App, Afterpay, Tidal, Bitkey, and Proto — offering broad career mobility. [block.xyz/careers/our-ai-hiring-principles](https://block.xyz/careers/our-ai-hiring-principles)
- **Remote/Hybrid**: Fully distributed; offices available in Oakland, San Francisco, New York, Melbourne, London, Toronto, and more. [linkedin.com/company/joinblock](https://www.linkedin.com/company/joinblock)
- **Perks**: Employee stock ownership, wellness stipends, career growth programs across the ecosystem.

## Sources
1. [block.xyz](https://block.xyz/)
2. [block.xyz - Careers](https://block.xyz/careers/jobs)
3. [block.xyz - Employee Benefits](https://block.xyz/employee-benefits)
4. [block.xyz - AI Hiring Principles](https://block.xyz/careers/our-ai-hiring-principles)
5. [LinkedIn - Block](https://www.linkedin.com/company/joinblock)

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