---
title: 'Head of Strategic Deployments & Operations at Arbiter AI'
canonical: 'https://feeny.ai/job/head-of-strategic-deployments-operations-arbiter-ai-new-york-ggagp4q21bwv'
type: 'job'
last_seen: '2026-10-18'
---

# Head of Strategic Deployments & Operations at Arbiter AI

- **Company:** Arbiter AI
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.ashbyhq.com/arbiter-ai/263f5b31-2ad7-4a7f-a13b-86a66b3f5576

## Job description

Arbiter is the AI-powered care orchestration system that unites healthcare. We are launching our best-in-class, patient-facing Agentic platform to optimize patient outcomes through a unique multimodal approach. We optimize complex healthcare workflows that interface with patients using the latest Agentic AI approaches, and we combine it with a sophisticated platform to serve this Agentic layer at scale.

Backed by one of the largest seed rounds in health tech history and operators who bring the expertise and distribution to scale nationally, we're building the connected infrastructure healthcare should have had all along.

Our Culture & Values We are a high-performing group of engineers dedicated to delivering innovative, high-quality solutions to our clients and business partners. We believe in:

- Excellence: Taking immense pride in our craft and the products we build, treating both with utmost respect and care.
- Impact-Driven Development: Firmly committed to engineering high-quality, fault-tolerant, and highly scalable systems that evolve seamlessly with business needs, minimizing disruption.
- Collaboration Over Ego: Valuing exceptional work and groundbreaking ideas above all else. We seek talented individuals who are accustomed to working in a fast-paced environment and are driven to ship often to achieve significant impact.
- Continuous Growth: Fostering an environment of continuous learning, mentorship, and professional development, where you can deepen your expertise and grow your career.

## Responsibilities

As Head of Strategic Deployments & Operations, Reporting to the COO. You will own how these programs are designed, launched, and run. The role is a player-coach, split about 50/50. Half your time goes to leading our most complex payer deployments yourself. The other half goes to building and managing the team and operating system that makes every deployment work. Own scoping for agentic deployments in new verticals: Work closely with GTM representing product in early phases of customer journey, define scope, flag what's feasible in the near term with our agentic workflows, and translate ambiguous customer requests into crisp requirements with measurable success criteria. Map the clinical or user journey and configure the initial program using our existing templates, Program design and strategic deployments:

- Lead end-to-end deployment of high-value payer programs, covering scoping, workflow design, build, launch, and steady state, with clear owners, milestones, and success metrics.
- Turn plan priorities (HEDIS and Stars measures, care gap targets, member experience, compliance requirements) into program designs: target populations, outreach sequencing, channel mix, agent and nurse handoffs, and escalation logic.
- Serve as the final reviewer of workflow design before launch. You are accountable for making sure what we build matches what the plan needs and what the data supports.
- Guide customer stakeholders across operations, clinical, IT, compliance, and executive functions through rollout, change management, and adoption.
- Campaign quality. You set the standards, measurement, and QA process for live campaigns, and you are accountable for performance
- Nurse operations. Where nurses are part of the workflow, you own staffing models, protocols, escalation paths, and throughput

Quality ownership:

- Define and run the quality framework for live campaigns: conversation QA, workflow accuracy, outcome tracking, and root-cause analysis.
- Set performance baselines and targets with customers, report against them, and lead corrective action when campaigns underperform.

Nurse operations:

- Own operating models for nurse-supported workflows: staffing, scheduling, protocols, documentation standards, clinical escalation, and productivity metrics.
- Work with clinical leadership to keep nurse workflows safe, compliant, and well integrated with agentic outreach.
- Scale nurse capacity in step with program growth without losing quality or unit economics.

Team and operating system:

- Hire, lead, and develop a team of deployment and program managers and nurse operations staff.
- Turn deployment learnings into repeatable playbooks, templates, program design patterns, and launch checklists.
- Use deployment insights to shape product roadmap and internal processes so Arbiter can deliver complex programs reliably at scale.
- Run risk tracking and escalation across the payer portfolio, and raise blockers early enough that go-live dates and member experience are protected.

## Minimum Qualifications

- 10 - 15 years of experience as a business operator, project manager, product manager, or management consultant within healthcare
- Deep familiarity with payer workflows and organizational dynamics: quality and Stars programs, HEDIS measures, care management, member outreach, and the compliance constraints around them.
- A track record of designing and launching complex, multi-stakeholder programs where workflow design drove the outcome.
- Hands-on experience owning operational quality: defining metrics, running QA, and fixing underperformance.
- Experience running or working closely with clinical or nurse-led operations.
- Clear, credible communication with both health plan executives and engineers. You can translate between member outcomes, operational reality, and technical execution.
- Comfort with ambiguity and a bias to act. You will build process where little exists today.

## Preferred Qualifications

- Direct experience inside a health plan (Quality, Stars, Care Management, or Member Engagement leadership).
- Experience in payer operations, quality, or customer-facing implementation in payer environments, including at least 3 years leading teams.
- Background at a healthtech startup or a digital health vendor selling to payers.
- Clinical credential (RN) or experience managing RN teams.
- Familiarity with AI or automation-driven outreach, contact center operations, or workforce management.

This role will be onsite in our New York City office, a fast-paced, collaborative environment where great ideas move quickly from whiteboard to production.

Job Benefits We offer a comprehensive and competitive benefits package designed to support your well-being and professional growth:

- Highly Competitive Salary & Equity Package: Designed to rival top FAANG compensation, including meaningful equity.
- Generous Paid Time Off (PTO): To ensure a healthy work-life balance.
- Comprehensive Health, Vision, and Dental Insurance: Robust coverage for you and your family.
- Life and Disability Insurance: Providing financial security.
- Simple IRA Matching: To support your long-term financial goals.
- Professional Development Budget: Support for conferences, courses, and certifications to fuel your continuous learning.
- Wellness Programs: Initiatives to support your physical and mental health.

Pay Transparency The annual base salary range for this position is $250,000-$300,000. Actual compensation offered to the successful candidate may vary from the posted hiring range based on work experience, skill level, and other factors.

## About Arbiter AI

## Company Overview
- **One-liner**: Arbiter AI is an AI-powered care orchestration platform that unites patients, providers, and payers to reduce healthcare fragmentation by automating referrals, prior authorizations, and care optimization.
- **Entity Type**: Private (Seed – $52M raised, November 2025)
- **Headquarters**: New York, New York, United States (with offices in San Francisco and Boca Raton)
- **Founded**: 2025
- **Founders**: Michelle Carnahan (CEO and Co-Founder), Elliot Moskow (Co-Founder), Ashish Gupta (Co-Founder, Head of Agentic Engagement)

## Core Business
- **Primary industry**: Healthcare IT / Care Orchestration
- **Target customers**: B2B – health plans (payers), provider organizations (health systems, physician groups), and delegated entities
- **Mission/purpose**: “Unite healthcare” by ending fragmentation and ensuring patients receive the right care, in the right place, at the right time.

## Products & Services
- **Automated Prior Authorizations**: An AI-powered module that structures payer criteria and codifies raw policy documents to streamline delegated and standard authorizations, reducing approval delays and administrative burden.
- **Gap Detection & Clinical Triggers**: Surfaces referral opportunities based on quality gaps and risk adjustment data (e.g., missed screenings, overdue labs) directly in the EMR, creating structured, financially aligned triggers.
- **Provider Graph & Routing Engine**: Matches patients to in-network providers using a dynamic directory that optimizes for cost, quality, and availability; reduces leakage and supports site-of-care optimization.
- **Patient Engagement & Scheduling**: Multi-channel outreach, real-time scheduling, reminders, and follow-up that increase appointment completion rates and reduce no-shows.
- **Core Platform – Record‑Action‑Alignment Model**: A continuous engine that unifies clinical, financial, and policy data (Record), recommends and automates next-best steps via agentic AI (Action), and monitors outcomes to improve performance (Alignment).

All offerings are delivered as a SaaS/API platform that embeds within existing workflows.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding of **$52M** (Seed round, November 2025)
- **Notable Investors/Partners**: Lead investors MFO Ventures and TriEdge Investments; also backed by ThirdWaveRx, MyndYou, Anthuria, Kain Capital, and others. Board members include Mary Beth Lang.
- **Growth Signals**:
  - Founded in 2025, reached 32 employees and 1,500+ LinkedIn followers within its first year.
  - Opened offices in New York (HQ), San Francisco, and Boca Raton; hybrid/remote culture.
  - Actively hiring for 4 roles (Product Lead, Staff Backend AI Engineer, Senior Backend Engineer, GTM Lead) – showing early scaling intent.

## Competitive Advantages
- **Built by healthcare insiders**: The team brings decades of experience from UnitedHealth Group, Cigna, VillageMD, Eli Lilly, as well as tech expertise from One Medical, Oscar, Meta, Apple, and Google – they claim to “build what healthcare leaders demand” rather than guessing market needs.
- **Unified operating spine**: Arbiter replaces point solutions (separate prior auth, referral, scheduling systems) with a single platform that aligns clinical, financial, and payer data.
- **Agentic AI + closed‑loop execution**: The platform doesn’t just surface insights; it automates actions (e.g., submitting authorizations, booking appointments) and tracks outcomes, creating a feedback loop for continuous improvement.
- **Embedded distribution**: The platform integrates directly into existing EMR and payer workflows, lowering switching costs for customers.

## Strategic Focus
- **Scale thoughtfully**: The company prioritizes building products and hires that “earn the right to scale” by demonstrating clear value first.
- **Product‑led growth**: Focus on validating early, growing what works, and course‑correcting quickly.
- **Deliver measurable impact**: Every initiative is tied to a metric that improves the healthcare system – reducing waste, speeding approvals, improving patient outcomes.

## Why Work Here
- **Culture principles**: “Earn Trust” (autonomy, ownership, security), “Scale Thoughtfully” (lean, data‑driven), “Deliver Impact” (outcomes over effort). The team values transparency, speed, and accountability.
- **Remote/hybrid policy**: Hybrid workspace (employees combine remote and on‑site work). Roles are listed as remote; offices in NYC, SF, and Boca Raton provide world‑class environments for collaboration.
- **Notable perks**:
  - Medical, dental, and vision benefits
  - Trust‑based PTO
  - 401k matching
  - Parental leave
  - Mental health support
- **Engineering culture**: Strong emphasis on autonomy for engineering teams, secure by design, and building with speed. Open roles include Staff Backend AI Engineer and Senior Backend Engineer, indicating a focus on foundational AI and infrastructure work.

## Sources
1. [arbiter.ai](https://www.arbiter.ai/)
2. [arbiter.ai/careers](https://www.arbiter.ai/careers)
3. [linkedin.com/company/arbiter-ai](https://www.linkedin.com/company/arbiter-ai)
4. [builtin.com/company/arbiter-ai](https://builtin.com/company/arbiter-ai)
5. [jobs.ashbyhq.com/arbiter-ai](https://jobs.ashbyhq.com/arbiter-ai)

## Other roles at Arbiter AI

- [Senior Project Manager, Campaign Operations](https://feeny.ai/job/senior-project-manager-campaign-operations-arbiter-ai-united-states-qmwtnms0w08q) — United States
- [QA Engineer, Voice AI Agents](https://feeny.ai/job/qa-engineer-voice-ai-agents-arbiter-ai-united-states-npaxmmkkxqm5) — United States
- [General Interest](https://feeny.ai/job/general-interest-arbiter-ai-united-states-ad6c946r7ghk) — United States