--- title: 'Head of Technical Solutions at Braintrust' canonical: 'https://feeny.ai/job/head-of-technical-solutions-braintrust-san-francisco-4b3kbpn0dn7y' type: 'job' last_seen: '2026-09-12' --- # Head of Technical Solutions at Braintrust - **Company:** Braintrust - **Location:** San Francisco, CA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-09-02 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.ashbyhq.com/braintrust/131d861b-c7de-4e49-b0f2-a72cd26d51e7 ## Job description ## About the company Braintrust is the agent observability platform. By actively applying intelligence to agent traces and automatically surfacing the most critical patterns, Braintrust gives teams the visibility to understand how agents behave in production and the tools to improve them. Teams at Notion, Stripe, Box, OpenAI, and Cloudflare use Braintrust to trace their agents, find the issues in their observability data, and run evals that tell them how to improve. As the Head of Technical Solutions, you will build and lead Braintrust's post-sales function from the ground up — spanning Professional Services, Technical Account Management, and Technical Enablement. You will be responsible for building and scaling a high-performing team dedicated to seamless customer onboarding, driving product adoption, and securing renewals. You will operate with a business mindset, ensuring the technical solutions function is cost-neutral or profitable while maintaining a laser focus on Gross Revenue Retention (GRR) and Net Dollar Retention (NDR) as your primary success metrics. You will play a critical "player/coach" role, balancing high-impact hands-on field work with the strategic responsibility of defining the post-sales program. In the early stages, you will personally scope engagements, write SOWs, and lead delivery for our most important customers. As the function scales, you will transition into coaching your team while establishing the long-term pricing, packaging, and repeatable playbooks that define how customers experience Braintrust in complex, production environments. You'll partner closely with GTM, Customer Experience, and Engineering to ensure customers are getting value quickly and renewing and expanding over time, and to feed insights back into how we improve the product and go-to-market motion. ## What You'll Do - Work directly with customers to onboard, implement, and drive early adoption of Braintrust across key accounts. - Serve as a strategic technical point of contact for key accounts post-implementation — monitoring technical health, unblocking issues, and ensuring customers continue to realize value. - Own Gross Revenue Retention and Net Dollar Retention as core business metrics, building the processes needed to track, forecast, and improve them. - Hire, develop, and scale a high-performing Post-Sales team spanning Professional Services, Technical Account Management, and Technical Enablement. - Build technical enablement programs; documentation, training, and resources that equip customers and internal teams (Sales, CX, Support) to succeed with Braintrust independently. - Scope engagements and write clear, outcome-driven Statements of Work that align with customer goals. - Own delivery end-to-end, ensuring a high bar for execution and customer outcomes. - Define and build Braintrust's Post-Sales offerings, including onboarding, implementation, technical account management, technical enablement, and advisory. - Build repeatable playbooks and processes for delivery and renewal/expansion motions. - Partner with Sales and Finance on renewal forecasting, expansion planning, and early identification of at-risk accounts. - Manage the Post-Sales P&L to ensure the function operates as a cost-neutral or profitable business unit. - Identify patterns, gaps, and opportunities from customer work and feed them back into product and GTM teams. - Travel to work closely with customers when needed. Ideal Candidate Credentials - Experience building or leading a Post-Sales, Professional Services, Customer Success, Technical Account Management, or Technical Enablement function at a high-growth company. - Track record owning and improving retention metrics such as Gross Revenue Retention and Net Dollar Retention. - Strong track record working directly with technical or enterprise customers in complex environments. - Experience scoping work, writing SOWs, and managing delivery against defined outcomes. - Experience with renewal and expansion motions, including forecasting and risk mitigation. - Ability to take ambiguous customer needs and turn them into structured, executable engagements. - Comfort operating both strategically and hands-on, especially in early-stage or scaling environments. - Excellent communication skills with the ability to engage both technical stakeholders and business leaders. - Willingness to travel and be onsite with customers when needed. ## Benefits include - Medical, dental, and vision insurance - Daily lunch, snacks, and beverages - Flexible time off - Competitive salary and equity - Wifi & cellphone stipend ## Equal opportunity Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. ## About Braintrust ## Company Overview - **One-liner**: Braintrust provides an enterprise-grade AI observability and evaluation platform that helps teams measure, evaluate, and improve AI products in production. - **Entity Type**: Private (Series B) - **Headquarters**: San Francisco, California, United States - **Founded**: 2023 - **Founders**: Ankur Goyal ## Core Business - **Primary Industry**: AI Observability & Evaluation / Software Development - **Target Customers**: B2B, primarily engineering and product teams at enterprises and digital-native companies building AI-powered products. - **Mission/Purpose**: To empower developers and product managers to ship quality AI products that work, by taking the uncertainty and tedium out of incorporating AI into businesses. ## Products & Services - **Braintrust Platform (AI Observability)**: A SaaS platform for tracing, logging, monitoring, and analyzing AI application behavior in production. It captures every trace, tool call, and log, and provides real-time dashboards for latency, cost, and quality. - **Evals (Evaluation Framework)**: A tool for running experiments against real datasets, comparing prompts and models side-by-side, and scoring outputs using LLMs, code, or human review. It helps catch regressions and block bad releases before they hit production. - **Brainstore (AI-Native Database)**: A proprietary database designed specifically for storing and querying complex, nested AI traces at scale. - **Loop Agent**: An AI agent that helps improve AI by automatically generating better prompts, scorers, and datasets based on user-defined optimization goals. - **MCP Server**: Allows coding agents to query logs, run evals, and update prompts directly from an IDE. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric (Funding)**: **$121.1 million** in total funding. - **Series B (Feb 2026)**: $80M led by ICONIQ Capital. - **Series A (Oct 2024)**: $36M with 12 investors. - **Seed Round (Dec 2023)**: $5.1M led by Greylock. - **Notable Investors/Partners**: Greylock, ICONIQ Capital. - **Growth Signals**: - **Headcount growth**: Exploded **+416.1% year-over-year** (from ~7 to 136 employees). - **Customer base**: Used by teams at high-profile companies including Notion, Stripe, Zapier, Vercel, and Ramp. - **Active hiring**: 63 active job postings, with a +215% yearly increase in job postings. - **Global presence**: Operating in 7 countries (US, UK, Canada, Germany, France, Austria, South Africa). ## Competitive Advantages - **Unified Workflow**: Connects evals and observability into a single, seamless workflow, bridging the gap between development and production monitoring. - **Purpose-Built Infrastructure**: Developed Brainstore, a database built from the ground up for the unique scale and complexity of AI traces, giving it a performance edge over traditional databases. - **Framework Agnostic**: Works with any stack (Python, TypeScript, Go, Ruby, C#) with no vendor lock-in, making it easy to adopt. - **Enterprise-Grade Security & Compliance**: SOC 2 Type II certified, GDPR compliant, and HIPAA compliant, with SSO, RBAC, and hybrid deployment options. - **Strong Talent Pool**: Employees are sourced from top-tier tech companies like Grafana Labs, MongoDB, HashiCorp, Figma, and Databricks, indicating a high-caliber team. ## Strategic Focus - **Scaling the Go-To-Market**: With a Series B led by ICONIQ Capital, Braintrust is likely focused on scaling its sales and customer success teams to capture a larger share of the enterprise AI market. - **Product Expansion**: The launch of the Loop Agent and MCP server indicates a focus on automation and developer experience, aiming to reduce manual work for AI teams. - **International Growth**: Expanding its presence in Europe and other key markets. ## Why Work Here - **High Growth Environment**: The company is in a hyper-growth phase (+416% headcount growth), offering significant opportunities for career advancement, ownership, and impact. - **Cutting-Edge Domain**: Working on a critical problem for the AI industry—observability and reliability—which is a high-priority area for many companies. - **Strong Engineering Culture**: The company is heavily technical (36% of staff in technical roles). The leadership includes a founder (Ankur Goyal) and a VP, Field CTO (Ameya Bhatawdekar), suggesting a deep technical focus. - **Culture Highlights**: The company seeks "highly independent, self-motivated, and creative people," suggesting a culture of autonomy and innovation. - **Work Policy**: Roles are listed for San Francisco, New York City, and Remote, indicating a flexible, hybrid-friendly approach. - **Notable Perks**: The company invests heavily in its security and compliance infrastructure (SOC 2, HIPAA, GDPR), which is a strong signal for employees who value building robust, enterprise-grade systems. ## Sources 1. [braintrust.dev](https://www.braintrust.dev/) 2. [braintrust.dev/careers](https://www.braintrust.dev/careers) 3. [linkedin.com/company/braintrust-data](https://www.linkedin.com/company/braintrust-data) 4. [jobs.ashbyhq.com/Braintrust](https://jobs.ashbyhq.com/Braintrust/) 5. [braintrust.dev/docs](https://www.braintrust.dev/docs) ## Other roles at Braintrust - [Developer Support Engineer (London)](https://feeny.ai/job/developer-support-engineer-london-braintrust-london-azrjx4e0htcv) — London, United Kingdom - [Platform Support Engineer (Singapore)](https://feeny.ai/job/platform-support-engineer-singapore-braintrust-singapore-2wsq5ebk88sq) — Singapore - [Platform Support Engineer](https://feeny.ai/job/platform-support-engineer-braintrust-san-francisco-6prpx6aymbzw) — San Francisco, CA - [Sales Recruiter](https://feeny.ai/job/sales-recruiter-braintrust-san-francisco-8c306kbasvzf) — San Francisco, CA - [Account Executive, Digital Natives (West Region)](https://feeny.ai/job/account-executive-digital-natives-west-region-braintrust-san-francisco-psqr98dfyq11) — San Francisco, CA - [Director, Product Engineering](https://feeny.ai/job/director-product-engineering-braintrust-san-francisco-mma6k6nd4dsv) — San Francisco, CA - [Commercial Counsel](https://feeny.ai/job/commercial-counsel-braintrust-san-francisco-dn9wzz13014a) — San Francisco, CA - [Developer Support Engineer (Singapore)](https://feeny.ai/job/developer-support-engineer-singapore-braintrust-singapore-61qx3xrjx4ka) — Singapore - [Software Engineer, Backend](https://feeny.ai/job/software-engineer-backend-braintrust-san-francisco-8y81ep04m3jf) — San Francisco, CA - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-braintrust-san-francisco-8jk5zsw2cpqp) — San Francisco, CA