---
title: 'Head of Travel Advisory and Community, UK at Navan'
canonical: 'https://feeny.ai/job/head-of-travel-advisory-and-community-uk-navan-london-5shmtvabwn2y'
type: 'job'
last_seen: '2026-09-15'
---

# Head of Travel Advisory and Community, UK at Navan

- **Company:** Navan
- **Location:** London, United Kingdom
- **Posted:** 2026-02-11
- **Last confirmed live:** 2026-09-15
- **Apply:** https://navan.com/careers/openings?gh_jid=7453753

## Job description

We are seeking an influential and enterprise-savvy Head of Travel Advisory and Community  to strengthen Navan’s customer advocacy and travel consultancy efforts at the highest level. This individual will serve as the connective tissue between our customers, product, sales, and brand—crafting a best-in-class enterprise practice that drives strategic deal-making, brand evangelism, and long-term customer growth.

As the“heart” of Navan’s travel organization, you will elevate and steward our Customer Advisory Board (CAB) strategy, strengthen our enterprise travel narrative in the market, and serve as the primary thought leader on critical travel innovations such as NDC and enterprise-grade deployment. Operating across pre-sale and post-sale motions, you will be deeply integrated into major enterprise opportunities and relied upon by the world’s most sophisticated travel buyers for strategic guidance and insight.

We’re looking for a customer-obsessed advisor with deep travel industry expertise, executive presence, and a track record of turning insight into impact. This role requires someone who can both drive enterprise revenue outcomes and build enduring, influential relationships with our largest customers and prospects.

What You’ll Do:

- Drive customer/prospect events in collaboration with Sales & Marketing
- Align with EMEA AM/CS for customer attendees
- Host or liaise with executive team
- Lead Navan’s UK enterprise thought leadership — on the future of corporate travel, presenting at key industry events and publishing content that reinforces our competitive advantage, while building advocacy and travel community.
- Partner closely with Sales, Account Management, and Product leadership — from initial RFP to signed SOW to global rollout.
- Directly support Navan’s UK top enterprise pursuits by providing expert travel advisory to both internal deal teams and prospective customers to drive confidence and close deals faster.
- Serve as the trusted voice of the customer internally, informing product direction, sales strategies, and decision-making
- Serve as the primary liaison for Navan’s EMEA Customer Advisory Board (CAB), cultivating a highly engaged community of top customers that influence product direction, strengthen enterprise relationships, and accelerate strategic growth.
- Drive agenda creation, speaker selection, and measurable outcomes in collaboration with AM/CS/Product teams..

What You’ll Drive:

- Measurable contribution to the UK pipeline in year one across deals ranging from $15M to $100M+ in Gross Booking Volume.
- Increased enterprise win rates and reduced sales cycles through trusted advisory and deal strategy.
- Successful expansion of the EMEA CAB program, in terms of product adoption influence, higher retention, and executive-level referrals through travel programme leads.
- Market visibility and credibility as Navan’s UK travel spokesperson—building awareness, trust, and advocacy in the travel operations and procurement community.

What We’re Looking For:

- 10+ years of travel, enterprise sales, or customer advisory experience—ideally in SaaS, travel management, or enterprise services.
- Executive-level communication and presence, with the ability to earn trust and influence across travel programme leaders in Fortune 500 organizations, CAC 40 and/or FTSE 100.
- Deep knowledge of the travel ecosystem, including modern distribution (e.g., NDC), policy design, global travel programmes, and implementation at scale.
- A strategic operator who can translate insight into scalable programs and repeatable outcomes.
- Strong collaboration and leadership skills—comfortable working cross-functionally with executives, sales leaders, and product teams.
- Experience shaping and influencing go-to-market strategies in complex, multi-stakeholder environments.
- A passion for customer advocacy, with a track record of building strong customer communities and executive relationships.

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

- Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email [here](https://my.metaview.app/applications/opt-out?organization=15dd7e883f). Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our[Candidate Privacy Notice](https://navan.com/candidate-privacy-notice) for more information about our processing of personal data, and your rights.

## About Navan

## Company Overview
- **One-liner**: Navan is the leading all-in-one, AI-powered business travel, payments, and expense management platform that makes corporate travel effortless for frequent travelers while giving finance teams full control.
- **Entity Type**: Public (ticker: **NAVN**, listed on Nasdaq Global Select Market in October 2025)
- **Headquarters**: Palo Alto, California, USA
- **Founded**: 2015
- **Founders**: Ariel Cohen and Ilan Twig

## Core Business
- **Primary industry/industries**: Corporate travel management, expense management, travel technology, payments.
- **Target customers**: B2B – mid-market to enterprise companies; also SMBs.
- **Mission or purpose statement**: "Make travel easy for every traveler by being the best travel agency on the planet."

## Products & Services
- **Navan Travel**: AI-powered booking platform for flights, hotels, and ground transportation with extensive inventory access (including NDC content from 17+ airlines).
- **Navan Expense**: Automated expense management that categorizes and reconciles receipts, with real-time policy enforcement and integration with ERPs.
- **Navan Edge**: AI travel assistant (chat-based) that handles bookings and provides 24/7 human support.
- **Navan Rewards**: Incentive program that rewards employees for booking below budget.
- **Navan Connect (BYOC)**: Card-link technology that connects corporate cards from 250+ banks, enabling unified spend visibility.
- **Navan Corporate Cards**: Physical and virtual cards for payments.

## Market Standing
- **Valuation/Market Cap**: Not publicly available in search results (post-IPO, real-time market cap available on exchanges).
- **Key Metric**: **Total Headcount** ~3,300 employees (as of 2026); **Number of customers** – thousands, including major enterprises like Heineken, Unilever, Wayfair, and Zoom.
- **Notable Investors/Partners**: Not listed in provided sources, but strategic partners include Amadeus (dual-GDS model) and major airlines via NDC.
- **Growth Signals**: Went public in October 2025; expanded globally through acquisitions of Comtravo (Germany), Resia (France), Tripeur (India), and Reed & MacKay (Europe); now operates 50 offices worldwide; first TMC to integrate AI across the entire platform.

## Competitive Advantages
- **AI-first platform**: First travel management company to embed AI across search, booking, expense reconciliation, and customer service.
- **All-in-one T&E**: Combines travel, expense, and payments in a single system, eliminating the need for multiple vendors.
- **Dual-GDS model**: Integrated with both Sabre and Amadeus, providing global coverage and competitive pricing.
- **NDC leader**: Offers access to 17 airlines’ New Distribution Capability content for better fares and inventory.

## Strategic Focus
- Continue leading in AI-powered travel and expense innovation.
- Expand corporate card and payments ecosystem (Navan Connect, external card linking).
- Deepen enterprise capabilities and global footprint (targeting mid-market and large multinationals).
- Drive user adoption through employee rewards and seamless mobile experience.

## Why Work Here
- **Work model**: Hybrid – 4 days per week in office (Palo Alto HQ and other global offices). Strong emphasis on in-person collaboration.
- **Culture**: Meritocratic, high-ownership, “high-talent density” environment. Values include extreme ownership, bias to action, “AI-first mindset”, and “seriously fun”.
- **Perks & Benefits**:
  - Flexible vacation (take time off as needed, manager coordination).
  - Paid parental leave (16 weeks birthing parent, 10 weeks non-birthing).
  - 401k, Employee Stock Purchase Plan (ESPP) with discount.
  - Medical, dental, vision, pet insurance.
  - Commuter benefits, in-office snacks and lunches, dog-friendly offices.
  - Headspace mental health subscription.
  - Navan personal travel discounts (employee leisure bookings at corporate rates).
  - Connectivity allowance (bi-weekly stipend for remote work).
- **Growth opportunities**: Rapidly scaling public company; teams across engineering, product, data science, travel operations, and R&D.

## Sources
1. [navan.com](https://navan.com/ – Product overview, platform details)
2. [navan.com/about](https://navan.com/about – Company history, mission, timeline, IPO)
3. [navan.com/careers](https://navan.com/careers – Culture, values, benefits, work model)
4. [builtin.com](https://builtin.com/company/navan – Headcount, offices, hybrid policy, perks)

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