---
title: 'Head of UK Customer Delivery at Lyrebird Health'
canonical: 'https://feeny.ai/job/head-of-uk-customer-delivery-lyrebird-health-united-kingdom-pcd9z885bgs5'
type: 'job'
last_seen: '2026-09-11'
---

# Head of UK Customer Delivery at Lyrebird Health

- **Company:** Lyrebird Health
- **Location:** United Kingdom
- **Work type:** remote
- **Posted:** 2026-02-13
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/lyrebirdhealth/7951cbc3-b45d-4e1e-b7fa-46c96b64e5f1

## Job description

Head of UK Customer Delivery

## About Lyrebird

Lyrebird Health is building a category defining healthcare platform used daily by thousands of clinicians across the UK.

Today, it is the most widely deployed clinical ambient AI platform in the NHS, scaling nationally on the strength of exceptional real world delivery and reference-led growth.

Clinicians rely on the product in environments where errors are costly and time is scarce. Everything we build is grounded in earning trust, reducing cognitive load and delivering durable impact at scale.

Commercial traction is accelerating across the NHS. Exceptional implementation is not a downstream support function. It is our primary growth engine.

## The Role

This role owns customer delivery across the entire UK.

You will build, lead and scale the UK delivery engine from the ground up, defining the national delivery standards and operating model that regional leads execute against.

Every trust must have an exceptional experience. Every rollout should be reference worthy, and every clinician interaction must reinforce trust in the product.

This is a foundational leadership role with executive backing to enforce standards and build the function properly. You will franchise our delivery model into the UK, establish the systems that define excellence, and create a delivery engine capable of scaling across a national health system. The engine you build must strengthen with scale, delivering an increasingly exceptional experience as we expand to 50, 100 and ultimately every NHS trust.

## What you'll do

- Own every UK implementation end to end, from signature to scaled adoption
- Design and operationalise the UK delivery model
- Define governance, reporting frameworks and escalation structures
- Build and lead a high performance implementation function
- Establish customer engagement standards across demos, training, go live and support
- Ensure every rollout is structured, measurable and reference worthy
- Operationalise high fidelity adoption visibility across trusts, departments and clinicians
- Partner closely with Commercial to ensure pilots convert into long term wins

## What you'll bring

- Significant experience leading large scale NHS deployments supplier side
- Experience running 10+ concurrent trust rollouts
- Proven record of building greenfield delivery functions into scalable operations
- Deep quantitative orientation with the ability to build early warning systems and adoption dashboards
- Strong understanding of NHS politics, procurement and stakeholder dynamics
- History of successful deployments recognised as reference accounts
- Direct, precise communication style
- High ownership mindset and operational discipline

## Why This Role Matters

In the NHS, the best pipeline builder is a well run implementation.

Exceptional delivery creates reference accounts, and reference accounts drive sustained momentum across the NHS. This role defines that engine for the UK.

The standard set here will shape how Lyrebird scales nationally and influence what NHS trusts expect from us as a partner.

For the right leader, this is an opportunity to define how a category defining healthcare company scales across a national health system.

At Lyrebird, we don’t just write code — we help shape the future of the human experience.

If you want to pioneer, to create, and to see your work touch lives directly, we’d love to hear from you.

We’re building a team that reflects the diversity of the people who’ll benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you’re from an underrepresented background in tech, we especially encourage you to apply — even if you don’t meet every single requirement.

## About Lyrebird Health

## Company Overview
- **One-liner**: Lyrebird Health is an AI-powered medical scribe that automates clinical documentation by listening to consultations and generating notes, referrals, and care plans, allowing clinicians to spend more time with patients.
- **Entity Type**: Private (Series A)
- **Headquarters**: Melbourne, Victoria, Australia
- **Founded**: 2023
- **Founders**: Kai Van Lieshout (Co-Founder & CEO)

## Core Business
- **Primary industry**: Healthcare Technology / AI-powered clinical documentation
- **Target customers**: B2B – General Practitioners, Specialists, and Allied Health professionals in Australia (and expanding to UK)
- **Mission**: "Automate all non patient facing work so that doctors can spend more time with patients and less time on paperwork."

## Products & Services
- **Lyrebird AI Medical Scribe**: A SaaS platform that listens in real-time during consultations (via desktop or mobile), generates SOAP notes, referrals, certificates, and care plans. Integrates deeply with Australian EMRs (Best Practice, Genie/Gentu) and supports one-click transfer. Handles complex workflows like CCMPs, MHTPs, Centrelink and NDIS forms. Secure by design with bank-level encryption, onshore Australian data storage, and no AI training on patient data.

## Market Standing
- **Valuation**: Not disclosed
- **Total Funding**: USD 8.04M (as of July 2025)
  - Pre-Seed (Sep 2023): USD 120K led by Startmate
  - Series A (Jul 2025): USD 7.8M led by Octopus Ventures and Five V Capital
- **Notable Investors/Partners**: Startmate, Octopus Ventures, Five V Capital
- **Growth Signals**: 82.2% YoY headcount growth (69 employees, up from ~37). Distributed across 5 countries (Australia, UK, Switzerland, Philippines, Malaysia). 8 active job postings. Strong LinkedIn following growth (+127.5% YoY to 10,879). Expanding into UK market with dedicated Head of UK Customer Delivery.

## Competitive Advantages
- **Deep EMR integration**: Works directly inside Best Practice, Genie, and Gentu – the most common Australian systems – enabling one-click note transfer.
- **Regulatory trust**: TGA compliant, aligned with Australian Privacy Principles, HIPAA, and GDPR. Data residency in Australia, bank-level encryption, and explicit policy against training AI on customer data.
- **Complex workflow automation**: Automates entire administrative burden beyond note-taking – including referrals, care plans, and government forms (CCMP, MHTP, NDIS, WorkCover, Centrelink).
- **Accent and multilingual support**: Designed to handle varied accents, speech patterns, and multilingual consultations.

## Strategic Focus
- **Current priorities**: Expand UK presence (hiring Head of UK Customer Delivery), deepen enterprise integrations, scale sales and customer success teams, and build out the platform to cover the full clinical administrative workflow.
- **Direction**: Becoming the "most integrated clinical AI platform" for the whole of care, automating all non-clinical busywork for clinicians.

## Why Work Here
- **Culture**: The careers page emphasizes a "high-performance culture" defined by pace, ownership, and urgency. Values include "play to win," "raise the bar," and "1+1=100" impact. The team is described as innovative, collaborative, and mission-driven to support healthcare workers.
- **Remote/Hybrid**: Remote-first across multiple countries. Current roles are listed as "Remote — United Kingdom" or located in Melbourne, Australia. Distributed workforce spans 5 countries.
- **Engineering & Product**: Strong technical stack (Python, React, Docker, Kubernetes, TypeScript, Snowflake, Databricks, Salesforce, HubSpot, Stripe). 26% of employees are in technical roles. Engineers are encouraged to solve hard problems in healthcare AI.
- **Growth trajectory**: 82% YoY headcount growth, a recent Series A, and a clear path to scaling – attractive for those seeking rapid career growth.
- **Impact**: Directly improving patient care by reducing clinician burnout and administrative burden – a meaningful mission that resonates with many job seekers.

## Sources
1. [jobs.lever.co/lyrebirdhealth](https://jobs.lever.co/lyrebirdhealth)
2. [lyrebirdhealth.com/us/careers](https://www.lyrebirdhealth.com/us/careers)
3. [linkedin.com/company/lyrebirdhealth](https://linkedin.com/company/lyrebirdhealth)
4. [cbinsights.com/company/lyrebird-health](https://www.cbinsights.com/company/lyrebird-health)
5. [lyrebirdhealth.com/au](https://www.lyrebirdhealth.com/au)

## Other roles at Lyrebird Health

- [Customer Support Specialist](https://feeny.ai/job/customer-support-specialist-lyrebird-health-melbourne-sp6ajy004vd5) — Melbourne, Australia
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-lyrebird-health-melbourne-szjbagq8vbdr) — Melbourne, Australia
- [Account Executive](https://feeny.ai/job/account-executive-lyrebird-health-richmond-c5vzq7wdtyzn) — Richmond, VA
- [Software Engineer - Product](https://feeny.ai/job/software-engineer-product-lyrebird-health-melbourne-qy5sg3kx5dwg) — Melbourne, Australia
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-lyrebird-health-melbourne-rn6873j7417d) — Melbourne, Australia
- [Product Engineering Manager](https://feeny.ai/job/product-engineering-manager-lyrebird-health-melbourne-zz89xztjtxz4) — Melbourne, Australia