---
title: 'Head of User Operation, Robotics at Faraday Future'
canonical: 'https://feeny.ai/job/head-of-user-operation-robotics-faraday-future-el-segundo-california-5kgtc8gx936r'
type: 'job'
last_seen: '2026-09-11'
---

# Head of User Operation, Robotics at Faraday Future

- **Company:** Faraday Future
- **Location:** El Segundo California, United States
- **Posted:** 2026-06-15
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/faradayfuture/jobs/7772997003

## Job description

The Company:

Faraday Future is a California-based technology company focused on the design, engineering, and development of intelligent, connected electric vehicles and related artificial intelligence–enabled technologies.

Founded in 2014, the Company’s mission is to disrupt the automotive and technology industries by creating user-centric, technology-first experiences. The Company, together with its controlled subsidiaries, operates across multiple technology-driven areas, including AI electric vehicles, robotics, and its crypto business (AIXC), all under its upgraded Global EAI Industry Bridge Strategy, marking the beginning of a new chapter in AI mobility and Web3 integration. The Company aims to leverage the latest technologies and world’s best talent to realize exciting new possibilities across all of these lines. Faraday Future’s automotive business exemplifies its vision for luxury, innovation, and performance, while its FX strategy aims to introduce mass production models equipped with state-of-the-art luxury technology derived from the FF brand, targeted towards a broader market with middle-to-low price range offerings. FF’s Robotics business extends this vision into intelligent embodied AI, building a new generation of consumer and commercial robotics products that connect seamlessly with FF’s broader AI mobility ecosystem. FF is committed to redefining mobility through AI innovation. Join us in shaping the future of intelligent transportation and technology by creating something new, something connected, and something with a true global impact.

Your Role:

The Head of User Operation, Robotics owns the full post-acquisition user lifecycle for FF’s Robotics business – onboarding, engagement, retention, repurchase, and advocacy. Reporting to the UES Leader, this role is accountable for the operating system that turns a first-time Robotics buyer into a lifetime FF user, working in tight partnership with every other UES channel and with Service, Product, and AI teams.

Key Responsibilities:

- Lifecycle Strategy: Define the user lifecycle strategy for Robotics across onboarding, activation, engagement, retention, repurchase, and reactivation.
- CRM & Lifecycle Marketing: Own email, SMS, push, in-app, and in-product messaging programs; build a unified cross-channel lifecycle calendar.
- Onboarding & Activation: Design the first-30-day Robotics user experience, partnering with Product and AI to drive feature adoption and habit formation.
- Retention & Engagement Programs: Build programs that drive sustained engagement – content, capability releases, AI-personalized recommendations, and moments of delight.
- Repurchase & Cross-Sell: Design upgrade, accessory, subscription, and cross-sell motions that grow LTV per user across the Robotics product line.
- User Data & Segmentation: Own the user data model, segmentation, and propensity scoring used across UES; partner with Acquisition and Sales channels on shared definitions.
- NPS & Voice of User: Operate NPS, CSAT, and structured Voice-of-User programs; close the loop with Product, Service, and AI on actionable insight.
- Service Coordination: Partner with Customer Service to ensure post-purchase issues are resolved cleanly and converted into retention rather than churn signal.
- AI-Native User Operations: Embed AI agents and automation across lifecycle programs to scale personalization, response time, and program throughput.
- Team Leadership: Build and lead a User Operation team across CRM, lifecycle, data/segmentation, and program management.

Basic Qualifications:

- Experience: 15+ years in CRM / lifecycle / user operation leadership for consumer technology, DTC, or subscription businesses.
- Education: Bachelor’s degree in marketing, business, computer science, or related discipline.
- Lifecycle Track Record: Demonstrated ability to move retention and LTV metrics through structured lifecycle programs.
- Tooling: Hands-on with modern CRM and lifecycle platforms (e.g., Salesforce Marketing Cloud, Braze, Iterable) and CDP integrations.
- Data Fluency: Strong segmentation, cohort, and propensity-modeling literacy.
- Leadership: Experience leading lifecycle / CRM teams of 10+.

Preferred Qualifications:

- Experience operating lifecycle programs for high-ASP hardware with both physical product and software/AI surfaces.
- Background combining CRM lifecycle with in-product engagement design.
- Working knowledge of Greater China lifecycle and private-domain platforms.
- Track record deploying AI agents into production user-operation workflows.

Salary Range:

($165,000-$185,000 DOE), plus benefits and incentive plans

## Perks + Benefits

- Healthcare + dental + vision benefits (Free for you/discounted for family)
- 401(k) options
- Casual dress code + relaxed work environment
- Culturally diverse, progressive atmosphere

Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

## About Faraday Future

## Company Overview
- **One-liner**: Faraday Future is a U.S.-based Physical AI ecosystem company that designs and develops embodied AI robots and intelligent electric vehicles.
- **Entity Type**: Public (NASDAQ: FFAI)
- **Headquarters**: Gardena, California, United States
- **Founded**: 2014
- **Founders**: YT Jia (Jia Yueting)

## Core Business
- Primary industry/industries: Motor Vehicle Manufacturing, Embodied AI (EAI) Robotics, Intelligent Mobility
- Target customers: B2B (enterprise security, inspection, guided services, education/research), B2C (luxury and mass-market EV buyers)
- Mission or purpose statement: Empower people everywhere to live, move, connect, and breathe freely through AI innovation and technologies.

## Products & Services
- **FF 91 2.0**: An ultra-luxury intelligent electric vehicle.
- **FX Series (FX Super One, FX Aegis, FX Nova, FX Master, FX Master Mini, FX Navi)**: A line of upcoming AI vehicles and mobile platforms, with the FX Super One targeting first-half launch.
- **EAI Humanoid & Bionic Robots**: Embodied AI robots for real-world commercial deployment at scale.
- **EAI Automotive-focused Robots**: Robots integrated with automotive platforms.
- **EAI Data Factory**: A closed-loop data foundation combining field observations with synthetic data models.
- **EAI Brain & Open-Source & Open Platform**: An open-source AI robot toolkit built on foundation models, agents, and skills.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (highly volatile stock, recent reports indicate a $4.9B total funding amount across prior rounds, but current market cap is fluctuating; check latest for current figures).
- **Key Metric**: Annual Revenue of approximately **$536.0K** (based on latest data), **$4.9B in total funding** from 23 prior funding rounds.
- **Notable Investors/Partners**: Not publicly specified in detail, but the company has raised significant venture and institutional capital. Former talent sources include SpaceX, Northrop Grumman, Tesla, and Karma Automotive.
- **Growth Signals**: Yearly headcount growth of +3.6% (now at 292 employees), active job postings up +121.7% YoY, launched EAI robotics division with multiple product lines, and announced first-half launch of the FX Super One vehicle.

## Competitive Advantages
- **Three-in-One Ecosystem**: Integrated “Device, Data, EAI Brain Open-Source and Open Platform” creates an evolutionary flywheel for continuous improvement and commercial scale.
- **Cross-Industry Talent Pool**: Team includes professionals from automotive, aerospace, technology, and energy sectors—bringing deep expertise from Tesla, SpaceX, Ford, GM, and more.
- **Patents**: Over 376 patents filed, indicating a strong IP moat.
- **Early Mover in Physical AI**: Positioned at the intersection of luxury EVs and embodied AI robotics, a nascent but rapidly growing market.

## Strategic Focus
- **Embodied AI Expansion**: Scaling the EAI robotics business (humanoid and bionic robots) for commercial deployment in security, inspection, guided services, education, and research.
- **Vehicle Platform Growth**: Launching the FX series of AI vehicles to reach mass-market and commercial segments, starting with the FX Super One.
- **Open Platform & Developer Ecosystem**: Building an open-source AI robot toolkit to attract third-party developers and accelerate innovation.
- **Global Reach**: Expanding operations across 11 countries, including China, UAE, and the UK.

## Why Work Here
- **Culture**: Described as a “culturally diverse, progressive atmosphere” with a casual dress code and relaxed work environment. The company emphasizes innovation and the opportunity to work alongside “some of the industry’s brightest minds.”
- **Work Policy**: Positions are **100% onsite** (e.g., El Segundo, CA; Gardena, CA). No hybrid or remote options mentioned for technical roles.
- **Notable Perks**:
  - Competitive salaries (e.g., Marketing Specialist: ~$76K, Project Engineer: ~$121K, Senior Technical Recruiter: $100K–$120K)
  - Stock options
  - 401(k) retirement plan
  - Generous healthcare, vision, and dental (free to employees, discounted for families)
  - Paid relocation
  - Free parking with carpool reimbursement
  - Casual dress code
  - Modern workspace with latest technologies
  - Employee referral program
  - Foosball, ping pong tables, frequent social events/happy hours
  - “Soul of Faraday” community outreach team
  - Engaging internship program
- **Engineering Culture**: Strong focus on hands-on technical talent. Recruiting is described as a “team effort,” with an emphasis on building robust pipelines and training hiring managers. The company values scrappiness, adaptability, and a proactive mindset.
- **Risk Awareness**: Employer rating on LinkedIn is **3.0/5.0** (based on 376 reviews), with culture rated 2.7 and career growth 2.9. This indicates mixed sentiment among current/former employees, often associated with startup volatility and pivots.

## Sources
1. [ff.com](https://www.ff.com/) – Company website (products, mission, press releases)
2. [LinkedIn - Faraday Future](https://www.linkedin.com/company/faradayfuture) – Company details, headcount, funding, revenue, executives, alumni
3. [Greenhouse Job Board - Senior Technical Recruiter](https://job-boards.greenhouse.io/faradayfuture/jobs/7728986003) – Job description, work policy, compensation, culture
4. [CB Insights - Faraday Future](https://www.cbinsights.com/company/faraday-future) – Headquarters, patents, industry, founding info

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