---
title: 'Head of Workplace Operations at Outset'
canonical: 'https://feeny.ai/job/head-of-workplace-operations-outset-san-francisco-ss1by8ah9192'
type: 'job'
last_seen: '2026-10-19'
---

# Head of Workplace Operations at Outset

- **Company:** Outset
- **Location:** San Francisco, CA
- **Compensation:** $175k–$200k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.ashbyhq.com/outset/837034b7-3208-4ab1-a21e-bbf6e057e60b

## Job description

Outset invented a better way to do research: AI-powered user interviews.

Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.

The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.

Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.

The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.

We’re a tight-knit team serving some of the world’s largest enterprises.

You'll lead and scale Outset's global workplace operations function. You own the strategy, execution, and team behind our physical office experience - managing our San Francisco and New York offices, overseeing facilities, real estate, vendor relationships, event logistics, and day-to-day operational logistics across multiple locations. You'll hire, develop, and lead an Office Manager based in San Francisco and build a world-class operations team. You're accountable for ensuring Outset's offices are productive, well-maintained, and welcoming environments. *This role is 5 days onsite in SF

## Responsibilities

- Hire, onboard, mentor, future workplace operations team members
- Build a strong operations culture and scale processes as the team grows
- Oversee day-to-day office operations across SF and NYC: supplies inventory, maintenance scheduling, cleanliness standards
- Manage vendor relationships: janitorial, IT support, maintenance, security, utilities, and negotiate contracts
- Direct office equipment and technology management: conference room setups, AV systems, WiFi, hardware procurement and troubleshooting
- Ensure compliance with safety, building codes, and accessibility standards across both locations
- Manage lease administration: renewals, amendments, rent escalations, landlord communications, and strategic real estate decisions
- Plan and execute space utilization: monitor occupancy, identify expansion or reduction needs, optimize desk/meeting room allocation
- Lead office renovations and improvements: gather requirements, manage contractors, ensure on-time and on-budget delivery
- Manage real estate budgets and capital expenditures across both offices; forecast and track spending
- Coordinate office events: all-hands, team celebrations, client visits, conferences and off-sites
- Manage meeting room scheduling and booking systems; oversee room setups for events and presentations
- Source and manage office amenities: coffee, beverages, snacks, wellness programs, workplace culture initiatives
- Own workplace operations budget: forecast, track spending, identify cost savings opportunities, and drive efficiency
- Track and report on operational metrics: occupancy, square footage costs, vendor performance, incident reports, and team KPIs
- Develop and execute long-term workplace strategy aligned with company growth and culture

## Qualifications

- 7+ years in workplace operations, facilities management, office management, or real estate administration, with at least 2+ years in a leadership or management role
- Experience managing or supporting a growing tech company (startup or scale-up) through multiple growth phases
- Proven experience managing teams and building scalable operations
- Experience managing multiple office locations or scaled workplace operations across geographies
- Expert vendor and contract management; comfort negotiating with landlords, service providers, and cross-functional partners
- Budget ownership: experience forecasting, tracking, optimizing operational spend, and managing capital projects
- Project management skills: ability to coordinate multiple initiatives (renovations, moves, events) simultaneously
- Strong organizational and attention to detail; comfort with both strategic planning and tactical execution
- Excellent communicator and stakeholder manager; ability to partner with leadership across departments and levels
- Background in capital project management (office buildouts, renovations, fit-outs)
- Familiarity with OSHA, ADA, or building code compliance
- Experience with cross-functional strategic planning and organizational change management

## About Outset

## Company Overview
- **One-liner**: Outset is an AI-moderated research platform that combines conversational AI, behavioral intelligence, and emotional analysis to let companies run high-quality qualitative interviews and research studies at massive scale.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2022
- **Founders**: Aaron Cannon (CEO) and Michael Hess

## Core Business
- **Primary industry/industries**: Software Development / AI-Moderated Research & Insights Platform
- **Target customers**: Enterprise research teams (UX/Market/Consumer Insights), large corporations, and product teams (B2B, Enterprise)
- **Mission or purpose statement**: "The future of innovation begins with listening to humans." Understanding people’s needs, motivations, and behaviors is the hardest and most important challenge for businesses; Outset makes that understanding effortless and scalable.

## Products & Services
- **AI-Moderated Interviews**: Conduct hundreds of AI-moderated interviews simultaneously in any language (video, voice, or text). The AI moderator dynamically probes participants based on audio and visual cues to uncover the "why" behind answers.
- **Instant Synthesis & Analysis**: Automatically generates highly relevant summaries, themes, impactful quotes, and customizable highlight reels based on research objectives, eliminating manual tagging and sifting.
- **Participant Recruitment**: Recruit hundreds of participants directly within the platform, or share an interview link with any external list.
- **Guide Set Up**: Effortlessly set up interview guides using AI, with qualitative/quantitative questions, advanced probing guidelines, and intelligent skipping logic.
- **Easy Stakeholder Shareout**: Get instant top-line reports, custom AI-generated reports, highlight reels, and ready-to-share PowerPoint decks to integrate research into decision-making.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual Revenue of USD 8,500,000 (as of latest data). Total Funding of USD 51,250,000.
- **Notable Investors/Partners**: Lead investors include **Radical Ventures** (Series B), **8VC** (Series A), with participation from 24 investors in earlier rounds. Trusted by enterprises like **Microsoft**, **Nestle**, **Uber**, **Hubspot**, and **Away**.
- **Growth Signals**: Massive headcount growth of **+563.6% year-over-year** (now 54 employees). Customer research coverage from 1.1B+ possible participants across 85+ countries, with over 500K studies run on the platform.

## Competitive Advantages
- Proprietary AI that bridges the "say-do gap" by probing in real-time based on audio and visual cues, not just recall.
- Multi-modal, multi-lingual scaling: enables research in any language, at any timezone, with continuous, multithreaded AI-moderated conversations.
- Enterprise-grade simplicity: designed for large research teams, removing scheduling friction and operations overhead so research happens in days, not months.
- End-to-end platform: from participant recruitment, guide setup, AI-moderation, to instant analysis and stakeholder shareout — a single integrated suite.

## Strategic Focus
- Expand leadership in replacing traditional, slow qualitative research (surveys, live interviews) with instant, scalable AI-moderated studies.
- Deepen enterprise penetration with top-tier clients (Microsoft, Nestle, Uber, HubSpot) by continuing to add advanced behavioral and emotional analysis features.
- Scale the platform’s capabilities to cover the entire research lifecycle more comprehensively, continuing to invest heavily in R&D.

## Why Work Here
- **Culture highlights**: "Supportive founders and seasoned investors foster community, without startup toxicity." Team is described as "smart, kind, and driven teammates who know how to make work fun." Founders are very hands-on and accessible.
- **Remote/hybrid/office policy**: Primarily in-office at a "million-dollar office space" in SF with sweeping views and quick access to Market Street.
- **Notable perks**: Daily catered lunches and snacks with flexible dietary options, unlimited PTO, comprehensive health insurance (medical/dental/vision), unlimited budget for productivity tools, commuter benefits, allowance for continuing education, 401k with 6% match.
- **Engineering culture**: A strong technical focus (backend and frontend engineers) working on state-of-the-art AI and NLP. 9 active job postings across sales, engineering, marketing, design, and operations.
- **Who should apply**: People passionate about AI, user research, and building products that make human understanding scalable. The company values balance, growth, and high-impact work without "startup toxicity."

## Sources
1. [outset.ai](https://outset.ai/)
2. [outset.ai/careers](https://outset.ai/careers)
3. [linkedin.com/company/outset-ai](https://www.linkedin.com/company/outset-ai)
4. [ycombinator.com/companies/outset](https://www.ycombinator.com/companies/outset)
5. [jobs.ashbyhq.com/outset](https://jobs.ashbyhq.com/outset)

## Other roles at Outset

- [Marketing Lead - EMEA](https://feeny.ai/job/marketing-lead-emea-outset-london-m76tbfccg8am) — London, United Kingdom
- [Platform Security Engineer](https://feeny.ai/job/platform-security-engineer-outset-san-francisco-t92pgz80ddez) — San Francisco, CA
- [Researcher](https://feeny.ai/job/researcher-outset-san-francisco-agq2gg9angkn) — San Francisco, CA
- [IT Automation Engineer](https://feeny.ai/job/it-automation-engineer-outset-san-francisco-51s41knafzqw) — San Francisco, CA
- [Account Director](https://feeny.ai/job/account-director-outset-san-francisco-yarryqq4qat7) — San Francisco, CA
- [Recruiting Coordinator](https://feeny.ai/job/recruiting-coordinator-outset-san-francisco-ty8cq9r4xk9w) — San Francisco, CA
- [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-outset-san-francisco-hv2qcx62mr95) — San Francisco, CA
- [Scaled Customer Success Manager](https://feeny.ai/job/scaled-customer-success-manager-outset-san-francisco-drq1c7t7mptp) — San Francisco, CA
- [Research Manager](https://feeny.ai/job/research-manager-outset-san-francisco-9gv2eapx6xyq) — San Francisco, CA
- [Program Manager - Research Operations](https://feeny.ai/job/program-manager-research-operations-outset-san-francisco-4h9qpq7d39j0) — San Francisco, CA