---
title: 'Health Information Manager at Asian Health Services'
canonical: 'https://feeny.ai/job/health-information-manager-asian-health-services-oakland-ay3tvbeqxfd1'
type: 'job'
last_seen: '2026-10-26'
---

# Health Information Manager at Asian Health Services

- **Company:** Asian Health Services
- **Location:** Oakland, CA
- **Compensation:** $111k–$113k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-18
- **Last confirmed live:** 2026-10-26
- **Apply:** https://jobs.lever.co/ahschc/e69b8ada-2235-4467-bead-7ca2ffdd23a5

## Job description

Asian Health Services, founded in 1974, provides medical, dental, and behavioral health services to more than 50,000 patients. Our approach to well-being focuses on “whole patient health” for all. We go beyond our clinic walls and invest in our community’s overall health. We know that income, housing, and environmental struggles lie at the heart of poor health. That’s why we also address food insecurity, youth leadership, and culturally competent care while working towards supporting safer streets and vibrant communities.

Job Summary: The Health Information Manager (HIM) provides supervision, quality control, and accountability for patient Referrals and Medical Records at all clinical sites.  The HIM establishes protocols for the accurate and timely processing of patient referrals and medical records to ensure continuity of care.  The HIM is responsible for the setting of priorities and assigning cases to staff to promote efficiency.  The position works with the EHR and Operations Teams in optimizing the medical records, e-referrals system, and referrals tracking.  The manager is responsible for enforcing clinic policy, adhering to timelines, and regular reporting on department productivity.

Essential Job Functions

- Structures and maintains an efficient and effective referrals system with an accurate account of “active” patient referrals by priority across sites within AHS to ensure provider/clinician support, accuracy, and timely follow-through.
- Responsible for providing direction to referral staff and support to patients in navigating through the paperwork and processes involved with making and completing a successful referral.
- Ensures the timely processing, documentation, tracking, and communication of patient referrals, by the level of priority based on the provider’s communications and notes in the patient’s medical record.
- Maintains dynamic updates of any changes in referral requirements and networks with timely communications to referral staff, clinic staff, providers, and managers across AHS.
- Monitors analyze and troubleshoot timeliness of referral processes including cycle times and/or other relevant metrics.
- Provides regular and ad-hoc reports as needed.
- Along with QI Analyst, identifies and implements relevant QI projects.
- Collaborates with leadership to establish and maintain protocols.
- Performs quality control reviews and remediation of scanned data into the Electronic Health Record (EHR) system within established policies and procedures for entering records into the EHR system.
- Effectively prioritizes workflow to ensure that all patient data is entered within specified turnaround times.
- Assists the Director of Clinical Operations with the development and implementation of policy and procedures governing health information and records to ensure compliance with applicable specific federal, state regulatory and accreditation standards.
- Assists the Director of Clinical Operations in the development of tools, resources, and databases to accurately capture and interpret key metrics and data for quality reporting.

Supervisory Responsibilities

- Oversees release of information requests, subpoenas, and other requests consistent with all applicable regulations and policies.
- Direct supervision of a department involving responsibility for results in terms of costs, methods, and personnel.
- Carries out supervisory responsibilities by AHS policies and applicable laws.
- Responsibilities include interviewing, hiring, coaching, and training employees
- Planning, assigning, and directing work; appraising performance
- Taking disciplinary action as may be needed; addressing complaints and resolving problems.
- Performs all duties and services in full compliance with AHS Excellence Standards.

General Agency/AHS Duties

- Fosters an environment that promotes trust and cooperation among clients and staff.
- Enforces clinic policies and procedures, including maintenance of client confidentiality under HIPAA privacy rules, to ensure that the principles of AHS are implemented.
- Plays an active role in planning organization-wide activities such as AHS general membership meetings, fundraisers, special clinic days, and other events.
- Participates in general membership meetings, fundraisers, and other public events, as required.
- Participates in outreach activities, agency advocacy, and serves on ad hoc committees, as requested.
- Attends AHS staff retreats and Board of Directors meetings, as required.
- Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.

## Minimum Qualififications

- A Bachelor’s degree (B.A.) in public health, social work, health administration or related field
- A minimum of two years of relevant experience or any equivalent combination of education and experience.
- Prior supervisory experience
- Bilingual language ability considered advantageous to both staff and patients.

## Preferred Qualifications

- Master’s degree (M.A.) in Business Administration, Healthcare Administration Health Information Management or related field

Knowledge, Skills, and Abilities

- Basic working knowledge of medical terminology
- Working knowledge of “Universal Precautions,” demonstrates professionalism at all times.
- Thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.
- Demonstrated leadership skills with the ability to train and guide staff in the performance of their duties.
- Excellent verbal and written communication skills at the level necessary for understanding patients and provider or supervisor’s instructions, and for accurately documenting patients' medical information.
- Easy facility and adaptability to working with computers and software applications.
- Ability to effectively communicate with the patient population and staff while demonstrating a high degree of diplomacy and tact.
- Ability to work collaboratively with other AHS supervisors and managers with a focus on customer service and quality of care, exemplifying the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact inpatient/staff interactions.
- Ability to multi-task and work effectively in a high-stress and fast-moving environment.
- Culturally sensitive and demonstrated ability and effectiveness in working with ethnically diverse populations.
- Willingness to work evenings and/or weekends.

Benefits That Support YouWe're committed to supporting our team's well-being. Our comprehensive benefits package includes: Health & Wellness 100% employer-paid medical, dental & vision coverage Acupuncture & chiropractic coverage Time Off 12 vacation days 12 sick days 12 paid holidays + 3 floating holidays (additional flexible days you can use anytime) Financial & Retirement 403(b) with 3% employer contribution + up to 2% match Flexible Spending Account (FSA) & Dependent Care Assistance Additional Support Commuter benefits Long-Term Disability Insurance

Please note: We are not seeking support from staffing agencies at this time. Direct applicants only.

## About Asian Health Services

## Company Overview
- **One-liner**: Asian Health Services provides comprehensive medical, dental, and behavioral health services to over 50,000 patients annually, with a focus on culturally and linguistically competent care for the Asian American community in the San Francisco Bay Area.
- **Entity Type**: Private (Nonprofit)
- **Headquarters**: Oakland, California, United States
- **Founded**: 1974
- **Founders**: Bay Area student activists (not individually named)

## Core Business
- **Primary industry**: Healthcare services (community health center)
- **Target customers**: B2C – primarily low-income, uninsured or underinsured Asian American patients; 92% on Medi-Cal, Medi-Medi, or uninsured; 70% earn less than 200% of the federal poverty line
- **Mission**: To provide “whole patient health” by addressing medical, dental, behavioral, and social needs, and to advocate for the community’s overall well-being.

## Products & Services
- **Medical Care**: Adult care, geriatric care, pediatric care, perinatal care, teen clinic, HIV/AIDS testing and counseling, remote patient monitoring for chronic conditions.
- **Dental Care**: General dentistry, oral surgery, endodontics, periodontics, school-based dental clinics.
- **Behavioral Health**: Integrated behavioral healthcare, specialized mental health services, trauma-informed care, substance use disorder support.
- **Community Programs**: Youth leadership program, Banteay Srei (anti-trafficking), Bridging Generation (intergenerational), Community Healing Unit (hate/violence support), monthly food distributions, patient leadership councils.
- **Advocacy**: Local, state, and national policy advocacy for health equity and culturally competent care.

## Market Standing
- **Valuation/Market Cap**: Not applicable (nonprofit)
- **Key Metric**: Annual Revenue – $106.6 million (FY2024) per audited financial statements; Total Grants & Contributions – $44.3 million (FY2024); Total Funding – $180K (per LinkedIn, likely historical grants)
- **Notable Investors/Partners**: Alameda County Community Food Bank, federal Health Center Quality Leader awards, Advocacy Center of Excellence designation
- **Growth Signals**: 14 clinic sites across Oakland and San Leandro; 146,403 patient visits in 2024; 218 employees (+9.2% YoY); launched new dental clinic in San Leandro; building a Program of All-Inclusive Care for the Elderly (PACE) to serve low-income seniors

## Competitive Advantages
- **Cultural & Linguistic Competence**: Services available in 14 languages; 82% of patients experience linguistic isolation – AHS bridges that gap.
- **Deep Community Roots**: Founded in 1974, now a nationally recognized model of care with a 50-year track record.
- **Integrated Care Model**: Combines medical, dental, and behavioral health under one roof, addressing social determinants like food insecurity and housing.
- **Patient Demographics Focus**: 90% Asian patient base; tailored care for a historically underserved population.

## Strategic Focus
- **Expansion of Services**: Opening new clinics (e.g., San Leandro Dental, Wellness, and Teaching Center) and launching the PACE program for elderly care.
- **Addressing Social Determinants**: Continued emphasis on food distribution, youth leadership, and community violence recovery.
- **Workforce Development**: Mental Health Academy and Dental Residency to build a pipeline of community-minded healthcare providers.
- **Technology & Innovation**: Remote Patient Monitoring program and health IT advancements to improve quality of care.

## Why Work Here
- **Mission-Driven**: Opportunity to make a tangible impact on health equity for Asian American communities.
- **Culture of Inclusion**: Strong focus on cultural competency, language access, and trauma-informed care.
- **Growth & Stability**: 50-year history with steady revenue growth ($106.6M in FY2024) and expanding services.
- **Work Environment**: On-site at clinic locations (Oakland, San Leandro, Alameda); typical healthcare setting with team-based care.
- **Notable Perks**: Workforce pipeline programs for career advancement; involvement in community advocacy and research.

## Sources
1. [Asian Health Services – Lever Careers Page](https://jobs.lever.co/ahschc)
2. [Asian Health Services – About Page](https://asianhealthservices.org/about/)
3. [Asian Health Services – LinkedIn](https://www.linkedin.com/company/asian-health-services)
4. [Asian Health Services – 2024 Annual Report](https://asianhealthservices.org/wp-content/uploads/2025/12/FINAL_AHS_AnnualReport_2024_WEB.pdf)
5. [Asian Health Services – Home Page](https://asianhealthservices.org/)

## Other roles at Asian Health Services

- [Clinic Assistant/Medical Assistant (Cantonese/Mandarin)](https://feeny.ai/job/clinic-assistant-medical-assistant-cantonese-mandarin-asian-health-services-san-tyrd0vvje364) — San Leandro, CA
- [Occupational Therapist (Cantonese/Mandarin)](https://feeny.ai/job/occupational-therapist-cantonese-mandarin-asian-health-services-san-leandro-qevgsj8259ah) — San Leandro, CA
- [Activity Coordinator (Cantonese/Mandarin)](https://feeny.ai/job/activity-coordinator-cantonese-mandarin-asian-health-services-san-leandro-qv5hgggdzcjt) — San Leandro, CA
- [Physical Therapist (Cantonese/Mandarin)](https://feeny.ai/job/physical-therapist-cantonese-mandarin-asian-health-services-san-leandro-z87y7cpmpqfj) — San Leandro, CA
- [Personal Care Assistant (Cantonese/Mandarin)](https://feeny.ai/job/personal-care-assistant-cantonese-mandarin-asian-health-services-san-leandro-5rbjkxar37z3) — San Leandro, CA
- [Geriatric Services Manager - Cantonese/Mandarin (MSW)](https://feeny.ai/job/geriatric-services-manager-cantonese-mandarin-msw-asian-health-services-san-j56fsjej59b7) — San Leandro, CA
- [Clinic Assistant/Licensed Vocational Nurse (Cantonese/Mandarin)](https://feeny.ai/job/clinic-assistant-licensed-vocational-nurse-cantonese-mandarin-asian-health-w5k05vyk2ph7) — San Leandro, CA
- [Intake Coordinator - Cantonese/Mandarin (RN License)](https://feeny.ai/job/intake-coordinator-cantonese-mandarin-rn-license-asian-health-services-san-kka0x5sejbs4) — San Leandro, CA
- [Family Practice Physician](https://feeny.ai/job/family-practice-physician-asian-health-services-oakland-f27xgrrcbr5y) — Oakland, CA
- [Director of Development](https://feeny.ai/job/director-of-development-asian-health-services-oakland-6w6stnrqfzp6) — Oakland, CA