---
title: 'Health Partnership Coordinator, Rwanda at Zipline'
canonical: 'https://feeny.ai/job/health-partnership-coordinator-rwanda-zipline-kigali-cwh4v3c6ax46'
type: 'job'
last_seen: '2026-09-06'
---

# Health Partnership Coordinator, Rwanda at Zipline 

- **Company:** Zipline 
- **Location:** Kigali, Rwanda
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-06
- **Apply:** https://www.zipline.com/open-roles/7980260003?gh_jid=7980260003

## Job description

## About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

## About You and The Role

The Health Partnership Coordinator is responsible for driving demand generation, supply generation, and stakeholder management within their assigned territory in line with the broad country objectives set by the S&P team. Reporting to the Commercial Director and working with the S&P team, this role ensures that Zipline’s services are actively used by health facilities, seamlessly integrated into regional and district health systems, and championed by local communities and leaders. By combining customer success expertise with field partnership skills, the Health Partnerships Coordinator helps grow volumes, strengthen relationships, and enhance Zipline’s brand visibility.

## What You'll Do

Demand Generation (Service Utilization)

- Serve as the primary liaison for health facilities in your region, resolving issues quickly and championing customer feedback.
- Analyze order and delivery data, conduct visits, and deliver tailored training that consistently raise service utilization for onboarded health facilities in line with the set targets for the nest.
- Support execution of use case growth plans to expand service adoption across your territory.
- Respond to facility concerns about drop-off points and engage relevant internal teams to resolve them. Identify, assess, and propose new delivery drop-off points that increase demand and LMD opportunities.
- Propose and execute customer engagement plans that improve working relationships with facility staff and community members

Supply Generation (Health System Integration)

- Build strong working relationships with Regional and District Health Directors, Regional and District  Expanded Program Immunization (EPI) Coordinators, Regional and District Store Offices, and all other relevant health stakeholders within your territory.
- In line with the broad sales and customer success strategy for the country and your nest, engage health stakeholders to integrate Zipline services into their supply planning, maintain a healthy buffer stock level at the nest for organic orders, and increase LMD opportunities.
- Coordinate medical and vaccine campaigns with the region and districts and ensure Zipline is a key part of campaign delivery planning within your territory.
- Ensure frequent updates of the stakeholder database and maintain accurate contact records.

Stakeholder Management & Community Engagement

- Develop and maintain trusted relationships with community leaders, regional, district and assembly political leaders, regulators, and local authorities to protect seamless operations and future expansions.
- Plan and execute community-based events (e.g., blood drives, health fairs, CSR activations) to boost Zipline’s local goodwill.
- Partner with S&P to host nest tours, media visits, and influencer engagements to build Zipline’s brand visibility and public awareness of impact.
- Represent Zipline in routine regional and district-level meetings with health authorities and partners.
- Prepare and disseminate periodic stakeholder reports with insights and recommendations.

Success Metrics (KPIs)

- Maintain a healthy percentage for active facility utilization within territory. [To be defined by lead]
- Meeting delivery targets for organic orders and LMD opportunities generated from regional/district partnerships.
- Number and impact of CSR/community events executed.
- Quality and timeliness of stakeholder reports.

## What You'll Bring

- 2+ years of experience in partnerships, customer service, or other type of client-facing role.
- A knack for building new & managing existing stakeholder relationships in Rwanda.
- Significant knowledge of Rwanda healthcare systems and agencies.
- Strong visual, written & verbal communications skills with experience working on proposals, reports, and presentations.
- Ability to turn data points into strategies as well as compelling user insights and stories that you communicate in a simple and effective way to stakeholders.
- Ability to translate abstract client or stakeholder needs into tangible goals that Zipline's operations team can deliver on.
- An entrepreneurial mindset and strong conversion skills to create external champions of Zipline which consequently translate into improved utilization of the service.
- Experience working with local communities in the field to support health systems or development-focused projects and/or experience in healthcare or medical supply chain.
- Collaborative approach that includes working with multiple internal and external stakeholders.
- Grit, resourcefulness, and resilience to thrive in novel, uncertain and constantly-changing business and regulatory environments
- Must have legal right to work in Rwanda.

What Else You Need to Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply! Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

## About Zipline 

## Company Overview
- **One-liner**: Zipline is an American robotics company that operates the world’s largest autonomous drone delivery service, transporting medical supplies, food, and retail goods across multiple continents.
- **Entity Type**: Private (early-stage startup)
- **Headquarters**: South San Francisco, California, United States
- **Founded**: March 2014
- **Founders**: Keller Rinaudo Cliffton, Keenan Wyrobek, Ryan Oksenhorn, William Hetzler

## Core Business
- **Primary industry**: Logistics / Drone delivery
- **Target customers**: B2B (healthcare systems, governments, retailers like Walmart and Chipotle) and B2C (home delivery via the Zipline app)
- **Mission or purpose statement**: “Build the first logistics system that serves all people equally” – initially focused on saving lives by delivering blood and medicine to remote communities, now expanded to instant urban delivery.

## Products & Services
- **Platform 1 (P1)**: Long-range, rural delivery drone. Carries up to 4 lbs, roundtrip range 120+ miles, cruise speed 60 mph. Uses parachute delivery. Designed for enterprise, government, and healthcare supply chains.
- **Platform 2 (P2)**: Urban/suburban home delivery drone. Carries up to 8 lbs, service radius 10 miles (or 24 miles one way), cruise speed 70 mph. Delivers via a tether from up to 300 ft, allowing contactless drop-off. Launched in 2025 and used for food, retail, and health products.
- **Zipping Points**: Modular ground stations that allow businesses to load orders onto drones without specialized equipment.
- **FlightIQ**: Advanced onboard autonomy and perception suite for safe navigation and delivery.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: 2 million commercial deliveries completed (as of January 2026) and 130 million autonomous miles flown.[wikipedia](https://en.wikipedia.org/wiki/Zipline_(drone_delivery_company))[zipline-fact-sheet](https://www.zipline.com/about/zipline-fact-sheet)
- **Notable Investors/Partners**: Not disclosed in available sources. Key partners include Walmart, Chipotle Mexican Grill, Crumbl, Blaze Pizza, Wendy’s, and many other restaurant brands. In healthcare, works with more than 5,000 hospitals and health centers.
- **Growth Signals**: Expanded into urban home delivery in 2025 (P2) with service in Pea Ridge, Arkansas and 20+ communities in Dallas-Fort Worth. Obtained FAA authorization for beyond visual line of sight operations. Reports 56% decrease in maternal mortality and 66% decrease in missed malaria treatments in served regions.[zipline-fact-sheet](https://www.zipline.com/about/zipline-fact-sheet)

## Competitive Advantages
- **Autonomous drone fleet**: One of the world’s largest commercial deployments of autonomous robots, with custom software running on Nvidia chips.
- **FAA approval**: All operations and aircraft are FAA-approved, including pioneering use of Unmanned Aircraft System Traffic Management (UTM).
- **Quieter than road vehicles**: Drones hover high and descend on a tether, generating noise lower than common neighborhood sounds.
- **Extensive testing**: One of the largest aviation testing campaigns, with operations in rain, wind, and storms.
- **Integrated logistics platform**: Beyond drones, Zipline provides warehousing, inventory management, cold chain storage, and fulfillment software.

## Strategic Focus
- Scaling the Platform 2 urban delivery network across the U.S., particularly through partnerships with major retailers and restaurants.
- Deepening healthcare impact by expanding into new countries and product categories (prescriptions, groceries, convenience items).
- Continuing to reduce delivery times and environmental footprint (0 emissions per delivery, compared to automotive delivery).

## Why Work Here
- **Culture values**: Ownership & Accountability, Direct Feedback & Communication, Continuous Improvement, Customer Obsession, Servant Leadership (as stated on careers page). Emphasis on “Make it matter” and mission-driven work.[careers](https://www.zipline.com/careers)
- **Work environment**: Headquartered in South San Francisco with hardware and software teams. The company assembles its drones in America. Likely on-site given the hardware focus; remote/hybrid policy not explicitly stated.
- **Impact**: Opportunity to work on life-saving technology (60,000+ lives saved) and shape the future of instant logistics.
- **Engineering culture**: Build and iterate on autonomous systems, airspace deconfliction, and large-scale robotics deployments.

## Sources
1. [Zipline Careers](https://www.zipline.com/careers)
2. [Zipline Homepage](https://www.zipline.com/)
3. [About Zipline](https://www.zipline.com/about)
4. [Zipline Fact Sheet](https://www.zipline.com/about/zipline-fact-sheet)
5. [Wikipedia - Zipline](https://en.wikipedia.org/wiki/Zipline_(drone_delivery_company))
6. [Greenhouse Careers Page](https://job-boards.greenhouse.io/flyzipline)

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- [People Partner](https://feeny.ai/job/people-partner-zipline-kigali-xhgqah3xea2d) — Kigali, Rwanda
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