---
title: 'Health Systems Program Manager at GLIDE'
canonical: 'https://feeny.ai/job/health-systems-program-manager-glide-san-francisco-xjn6zcgpygpq'
type: 'job'
last_seen: '2026-10-28'
---

# Health Systems Program Manager at GLIDE

- **Company:** GLIDE
- **Location:** San Francisco, CA
- **Compensation:** $85k–$90k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-28
- **Apply:** https://jobs.lever.co/glide/768f891b-9e99-4080-aebc-8cde45184db2

## Job description

## About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Position Summary: GLIDE's Health Empowerment & Access Team (HEAT) programs are at the forefront of innovative and collaborative approaches in San Francisco. The Health Systems Program Manager, under the supervision of the Assistant Director of Health Services, supports GLIDE’s integrated HIV, HCV, and STI screening and prevention services. This role ensures clinical excellence, regulatory compliance, and data-driven quality improvement across all testing operations. This role coordinates and supervises testing events with GLIDE staff and other community partners such as San Francisco's Department of Public Health (SFDPH), SF AIDS Foundation and others.  This position is responsible for the entire prevention-to-quality cycle: direct participant counseling and sample collection, chain of custody and inventory management, audit preparation and contract reporting, and supervision of interns and testing staff. Working at the intersection of harm reduction and public health accountability, the Manager ensures that GLIDE meets all SFDPH, HIPAA, and contractual obligations while maintaining culturally humble, low-barrier services for people who use drugs (PWUD), people experiencing homelessness, and other marginalized populations.

Essential Duties and Responsibilities

- Oversee QA process and chain of custody for all testing forms and laboratory requisitions.
- Train new staff on how to complete testing paperwork and support corresponding database entry and communicate new testing protocols and ensure adherence.
- Lead evaluation activities and provide programmatic support during monitoring periods.
- In coordination with the Asst. Director of Health Services, prepare and draft reports for audits by contract funding entities.
- Collect appropriate samples, run rapid HIV/HCV tests, external controls, and complete all required paperwork. Run QA on all STI, HIV/HCV testing paperwork for SFDPH & SF AIDS Foundation.
- Provide HIV, HCV, and STI risk reduction counseling, risk assessment, and disclosure sessions, and document and report new HIV/HCV/STI positives to SFDPH.
- Update daily temperature logs, run monthly controls, and submit monthly test batches and reports to appropriate partners.
- Manage ordering, invoicing, and inventory of testing and phlebotomy supplies, and monitor all perishable medical supplies for expiration.
- Collaborate with the Compliance and Impact (C&I) team on data management, reporting, and evaluation.
- Coordinate GLIDE staff for testing events, manage the testing calendar/staff scheduling, and collaborate with community partners to maintain and expand our community reach, including soliciting new venues for testing.
- Lead and oversee special events to promote testing, linkages to care, health and wellness, prevention education, etc., (includes Project Homeless Connect Community Day of Service, Street Health and Wellness Fairs).
- Attend city-level community testing coordination meetings (SFDPH) and care-coordination meetings with stakeholders.
- Adhere to professional boundaries and standards. Understand and follow basic ethics, values and principles of clinical regulatory practices.
- Adhere to all laws and requirements regarding HIPAA, confidentiality, child/adult protective services, contractual agreements, etc.
- Assist with other HEAT Programs activities, including syringe access services (SAS) and other provision of safer use supplies, street outreach, and community-based pop-up events.

## Qualifications

- 2-3 years of equivalent work experience providing HIV/HCV/STI prevention education, phlebotomy, and/or testing to similar populations, OR equivalent combination of education (bachelor’s degree in public health or related field) and direct service experience.
- Minimum of 2-3 years of supervisory experience in a clinical, public health, or community-based setting, including direct oversight of full-time staff.
- Experience supervising staff in a unionized environment.
- Current California State Phlebotomy Technician I (CPT-1) certification or ability to obtain within 6 months of hire.
- CA Rapid HIV/HCV Test Counselor or ability to obtain within 6 months of hire.
- Basic Life Support (BLS) certification required within 3 months of hire.
- Demonstrates understanding of Harm Reduction as a public health model for social justice.
- Familiarity with social determinants of health (SDOH) and how they impact people experiencing homelessness and other marginalized populations.
- Strong communication skills and the ability to build rapport/trusting relationships with diverse populations to facilitate sharing of personal health data and other confidential information.
- Experience with venue-based testing and street-based settings (mobile testing, SROs, health fairs).
- Experience working with people who use drugs (PWUD) and people living with HIV/HCV.
- Knowledge of motivational interviewing techniques, counseling principles, and health education.
- Comfortable working in an environment with potential exposure to bloodborne pathogens (with appropriate PPE).
- Experience coordinating, implementing, and evaluating service delivery with community providers.
- Ability to implement Health Access / Harm Reduction Program objectives and activities; analyze and collect data and prepare reports.
- Ability to work independently in a fast-paced environment and exercise sound judgment.
- Excellent attention to detail, flexibility, and adaptability.
- Demonstrates cultural humility and ability to work effectively across cultures.
- Valid California Driver’s license in good standing required.

Experience and skills that are a plus:

- Experience with CLIA-waived and moderate complexity testing in an outpatient setting. Experience facilitating mobile testing, SROs, health fairs, and health access special events. Bachelor’s degree in public health, clinical laboratory science, or related field.
- Bilingual in English and Spanish, Cantonese, Russian, or ASL.

Certificates, Licenses, Registrations

- CA Rapid HIV/HCV Test Counselor certification
- Licensed Phlebotomist

Physical Requirements

- Ability to work on a computer and see details of objects at close range.
- Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).
- Finger dexterity and the ability to use all standard office equipment.
- Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).

Work Environment GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

## About GLIDE

## Company Overview
- **One-liner**: GLIDE is a nationally recognized center for social justice in San Francisco that provides integrated comprehensive services, free daily meals, housing assistance, behavioral health support, and advocacy to break cycles of poverty and marginalization.
- **Entity Type**: Non-profit (501(c)(3) foundation) – publicly supported charity
- **Headquarters**: San Francisco, California, USA (330 Ellis St, San Francisco, CA 94102)
- **Founded**: 1963 (GLIDE Memorial Church roots; incorporated as foundation later)
- **Founders**: Rev. Cecil Williams (founder of GLIDE Memorial Church) and Janice Mirikitani (co-founder of GLIDE's social service programs)

## Core Business
- **Primary industry/industries**: Social services, poverty alleviation, hunger relief, housing/homelessness services, behavioral health, domestic violence intervention, child and family services
- **Target customers**: Homeless, low-income, and marginalized populations in San Francisco (Tenderloin neighborhood); B2C (direct service recipients)
- **Mission statement**: “Create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.”

## Products & Services
- **Daily Free Meals Program**: Three free, nutritious meals served 364 days a year to anyone in need – 533,298 meals served annually
- **Welcome Center**: Immediate basic needs (shelter, hygiene, blankets) and emotional support with case management
- **GLIDE Women’s Center**: Trauma-informed support groups, case management, and counseling for women survivors of violence, homelessness, or isolation
- **Transitional Age Youth (TAY) Health & Wellness Center**: 24/7 center for youth ages 18–27 experiencing homelessness, offering respite, mentoring, and connection to long-term resources
- **Journey Home Program**: Client-centered relocation and reunification support to move people from homelessness toward stability
- **Health Empowerment & Access Team (HEAT)**: Harm reduction, medically assisted treatment, HIV/Hep-C outreach, testing, and health system navigation
- **Community Ambassador Program**: Street-level engagement and placemaking to support San Francisco’s economic revitalization (30×30 plan)
- **Janice Mirikitani Family, Youth and Childcare Center**: Child and infant care, after-school programs, and family counseling for low-income families

## Market Standing
- **Valuation/Market Cap**: Not applicable (non-profit); annual operating budget not publicly disclosed
- **Key Metric**: 533,298 meals served per year; 3,937 people connected to social benefits (CalFresh, SSI) in recent period; $24 million secured in state funding for housing subsidies, shelters, and mental health support through coalition
- **Notable Investors/Partners**: Works in partnership with City of San Francisco leaders; receives state funding; coalition funding from California state budget
- **Growth Signals**: Expanding integrated mobile services; launching a new TAY Health & Wellness Center; developing a $31M fundraising plan (FY24); facility expansion and behavioral health services under current CEO Dr. Gina Fromer

## Competitive Advantages
- **Deeply rooted community trust**: 60+ years serving the Tenderloin, recognized as a “safe space” and oasis for those most in need
- **Integrated service model**: Combines meals, housing, healthcare, childcare, legal clinic, and advocacy under one roof, creating a holistic pathway out of crisis
- **National leadership in social justice**: Actively shaping policy and public narrative on poverty, homelessness, and racial justice from a faith-grounded but secularly inclusive foundation
- **Scale and reach**: One of the largest hunger relief and social service providers in San Francisco, with over 200 employees and thousands served daily

## Strategic Focus
- **GLIDE Forward plan**: Expand integrated and mobile services to reach more people citywide; raise $31M in FY24 for building repair, expansion, and behavioral health; showcase GLIDE as a national social justice leader through art and storytelling; improve business systems and infrastructure; center work on voices of marginalized people; inspire staff growth
- **30×30 alignment**: Supporting San Francisco’s economic revitalization through the Community Ambassador Program and low-threshold case management
- **Policy advocacy**: Secured $24M in state funding for housing subsidies, shelters, and mental health support through coalition building

## Why Work Here
- **Culture**: Supportive, diverse, and inclusive team environment rooted in radical inclusivity, justice, and love. “Work is meaningful and the people are great.”
- **Work environment**: Friendly, accepting, and informal (casual dress code noted)
- **Benefits**: Competitive salaries, medical and dental insurance, generous paid time off, retirement savings plans
- **Equal opportunity employer**: Proudly equal opportunity; will consider qualified applicants with arrest and conviction records (San Francisco Fair Chance Ordinance)
- **Growth opportunity**: Chance to be part of a transformative expansion under new CEO Dr. Gina Fromer, with a strong emphasis on staff development and “building the capacity to learn and iterate”
- **Hybrid/remote policy**: Not explicitly stated; likely on-site given service delivery nature, but check role-specific postings

## Sources
1. [glide.org – About](https://www.glide.org/about/)
2. [glide.org – Careers](https://www.glide.org/Careers/)
3. [jobs.lever.co/glide](https://jobs.lever.co/glide)
4. [guidestar.org – Glide Foundation Profile](https://www.guidestar.org/profile/94-1156481)

## Other roles at GLIDE

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- [Chief of Community and Crisis Response](https://feeny.ai/job/chief-of-community-and-crisis-response-glide-san-francisco-7dzyqfvra5dw) — San Francisco, CA
- [Job Development Specialist](https://feeny.ai/job/job-development-specialist-glide-san-francisco-qb26ddevg707) — San Francisco, CA
- [Director of Facilities & Campus Operations](https://feeny.ai/job/director-of-facilities-campus-operations-glide-san-francisco-3c1kt4wvfmt3) — San Francisco, CA
- [Case Manager I (Medications for Opioid Use Disorder)](https://feeny.ai/job/case-manager-i-medications-for-opioid-use-disorder-glide-san-francisco-v7s08jew41gt) — San Francisco, CA
- [Senior Director of Major and Individual Gifts](https://feeny.ai/job/senior-director-of-major-and-individual-gifts-glide-san-francisco-75kmhq5dz81f) — San Francisco, CA
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- [Senior Accountant](https://feeny.ai/job/senior-accountant-glide-san-francisco-4th8zc8k2a55) — San Francisco, CA
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