---
title: 'Healthcare Advocate at Baba'
canonical: 'https://feeny.ai/job/healthcare-advocate-baba-remote-w597nj7h2q93'
type: 'job'
last_seen: '2026-09-15'
---

# Healthcare Advocate at Baba

- **Company:** Baba
- **Location:** Remote
- **Employment:** part-time
- **Work type:** remote
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/baba/8bd62f60-d0ac-478f-9d45-959783239127

## Job description

Baba is seeking an experienced and compassionate Healthcare Advocate with Care Advocacy Experience to join our fast-growing care navigation and support team. If you're passionate about helping seniors, caregivers, and their families navigate the complexities of healthcare and aging, Baba is the place to make an impact with purpose.

## About Baba

Navigating health and aging is hard. Baba makes it easier by pairing each patient with a real human advocate team that supports them between visits. Baba already helps seniors and caregivers manage appointments, billing questions, and complex healthcare decisions. You’ll plug into that existing infrastructure—so you can focus on supporting patients, not chasing no-shows or doing endless admin. Baba is backed by top tier investors and supports thousands of families across assisted living, nursing homes, and at-home settings. [www.callbaba.com](http://www.callbaba.com)

## About the Role

As a Healthcare Advocate at Baba, you will play a vital part in enhancing the healthcare experience for our clients. Using your care advocacy skills and experience, you’ll offer guidance and support to patients and their families—helping them access care, clarify provider instructions, connect with community resources, and reduce barriers to a healthier, more independent life. This is a remote, 1099 (contractor) role. You may choose part-time or full-time engagement. NOTE: Minimum 20 hours of availability per week (Monday-Sunday), including at least 75% during standard business hours (Monday–Friday, 9:00 AM–5:00 PM).

## What You’ll Do

- Develop trusting relationships with patients, grounded in listening, respect, and clarity.
- Assess the whole person — medical, social, and environmental factors — to pinpoint barriers and needs.
- Create individualized care plans that integrate medical, social, and behavioral supports.
- Support patients across a range of needs, including:
- Connecting to local services (transportation, meal delivery, home care, social supports)
- Analyzing medical bills and helping with claim appeals or explanations
- Identifying medication cost savings, co-pay assistance, or formulary options
- Linking to social support networks (caregivers, community programs, peer groups)
- Organizing and maintaining medical records, care histories, and provider communication
- Coaching and supporting patients on best practices for managing conditions and navigating care
- Document interactions, observations, and patient progress in Baba’s systems with clarity and timeliness.
- Collaborate with clinical, product, and operations teams to optimize workflows, escalate complex issues, and refine the patient experience.
- Provide feedback on platform features, tools, and processes to improve Baba’s care copilot capabilities.

## What You Bring

- Associate's or Bachelor's degree in Nursing, Social Work, Public Health, Health Administration, or a related healthcare field OR Certificate/Diploma in Practical Nursing (LVN/LPN).
- Active RN, LSW/LMSW/LCSW, CCM/ACM, CHW, LPN/LVN, or other relevant clinical or care management credential preferred.
- 2+ years of experience in care navigation, patient advocacy, care management, case management, home health, discharge planning, utilization management, or clinical social work, preferably supporting older adults or Medicare populations.
- Solid knowledge of Medicare rules, eligibility, benefit structures, claims, and appeals.
- Deep understanding of Social Determinants of Health (SDOH) and experience working with diverse and underserved populations.
- Empathy, patience, and strong communication skills— you can explain complex things simply.
- Comfort working with digital tools, EMRs / care-management software, and adapting to new tech.
- Commitment to continuous improvement— you’ll raise issues, suggest solutions, and help refine Baba’s model.
- Organized, proactive, and able to juggle multiple priorities without losing quality.

## About Baba

## Company Overview
- **One-liner**: Baba pairs older adults with dedicated healthcare advocates (nurses and social workers) who handle insurance appeals, specialist referrals, medication coordination, and appointment scheduling — all covered by Medicare.
- **Entity Type**: Private (Seed/Series A stage based on known investors)
- **Headquarters**: New York, NY, USA (also an office in Batu Caves, Malaysia)
- **Founded**: 2025
- **Founders**: Not publicly available (co-founding team not named on website)

## Core Business
- **Primary industry**: Healthtech / Healthcare Navigation Services
- **Target customers**: Older adults (Medicare beneficiaries) and their families; B2C with insurance reimbursement
- **Mission/purpose**: “Navigating healthcare bureaucracy shouldn’t be the hardest part of getting healthy and staying whole.” Baba aims to simplify the healthcare system so patients can focus on their health.

## Products & Services
- **Baba Advocate Service**: A personal healthcare advocate (nurse or social worker) assigned to each patient. Advocates research specialists, write insurance appeals, find lower-cost medications, schedule appointments, and handle medical equipment requests. Covered by Medicare, so most patients pay nothing out-of-pocket. The service operates across all 50 U.S. states and focuses on chronic conditions (hypertension, COPD, kidney disease, dementia, cancer, ALS, Parkinson’s, stroke recovery, depression, mobility equipment, etc.).

## Market Standing
- **Valuation**: Not publicly available (private company)
- **Key Metric**: Raised venture funding from leading investors — General Catalyst, Genius Ventures, Soma Capital, Ground Up Ventures, and Triedge Investments. Funding amount not disclosed.
- **Notable Investors/Partners**: General Catalyst, Genius Ventures, Soma Capital, Ground Up Ventures, Triedge Investments. Also selected for the CMS ACCESS Model (a Medicare innovation program).
- **Growth Signals**: 
  - Helped over 6,000 individuals and families.
  - 10,000+ hours of talk time and support.
  - Appointed former Mount Sinai Executive Director to lead Clinical Operations.
  - Average time to first consultation is 2 days.
  - +98% of patients report feeling better and having less stress.
  - Total headcount of 78 employees (as of mid-2026), operating remotely with offices in New York and Malaysia.

## Competitive Advantages
- **Insurance-covered Advocacy**: The service is covered by Medicare, removing the cost barrier for seniors — most patients pay nothing out-of-pocket.
- **Experienced Human Advocates**: Advocates average 27+ years of healthcare experience and are licensed nurses/social workers, not bots or generic call center staff.
- **End-to-End Support**: From insurance denials to prescription savings to appointment scheduling, advocates manage the entire administrative burden, creating a sticky, high-trust relationship.

## Strategic Focus
- **Expansion of Clinical Operations**: Recent hire of former Mount Sinai executive suggests scaling clinical capacity and partnerships.
- **CMS Model Participation**: Involvement in the CMS ACCESS Model indicates a focus on driving value-based care and integrating with government healthcare programs.
- **Broadening Condition Coverage**: Already covering 10+ chronic conditions and mobility equipment, likely to expand into more areas.

## Why Work Here
- **Culture**: Highlights low ego, doing the best work of their lives, and a sense of responsibility. Emphasizes “real people” and personalized care.
- **Remote-First**: Majority of employees work remotely; has physical offices in New York and Batu Caves, Malaysia (co-working or in-office presence).
- **Impact**: Directly helps older adults navigate healthcare bureaucracy — “health expert doing it for you.”
- **Team Size**: 78 total employees (small, fast-growing team). Open roles include Fullstack Engineer, Virtual Physician, and Physician – Remote (1099).
- **Engineering**: Fullstack role involves developing web apps/APIs, automating QA, designing data models, and streamlining internal tools.

## Sources
1. [callbaba.com/about-us](https://www.callbaba.com/about-us)
2. [callbaba.com](https://www.callbaba.com/)
3. [jobs.ashbyhq.com/baba](https://jobs.ashbyhq.com/baba)
4. [builtin.com/company/baba-callbaba-com](https://builtin.com/company/baba-callbaba-com)
5. [builtin.com/company/baba-callbaba-com/jobs](https://builtin.com/company/baba-callbaba-com/jobs)

## Other roles at Baba

- [Virtual Physician - Bilingual Spanish](https://feeny.ai/job/virtual-physician-bilingual-spanish-baba-remote-13tt8d4q8n9f)
- [Virtual Physician - Bilingual Mandarin](https://feeny.ai/job/virtual-physician-bilingual-mandarin-baba-remote-0q7hwymyf4mb)
- [Virtual Physician](https://feeny.ai/job/virtual-physician-baba-remote-mnc5jxzste5f)
- [Virtual Nurse Practitioner - Bilingual Spanish](https://feeny.ai/job/virtual-nurse-practitioner-bilingual-spanish-baba-remote-3dnzt8q63bd9)
- [Virtual Nurse Practitioner - Bilingual Mandarin](https://feeny.ai/job/virtual-nurse-practitioner-bilingual-mandarin-baba-remote-5dv9jka9f89d)
- [Virtual Nurse Practitioner](https://feeny.ai/job/virtual-nurse-practitioner-baba-remote-7r217t7m79q9)
- [Creative Director](https://feeny.ai/job/creative-director-baba-new-york-fhsmavwr7t01) — New York, NY
- [Director of Growth Marketing](https://feeny.ai/job/director-of-growth-marketing-baba-new-york-85sjnz2y7vpv) — New York, NY
- [Head of Payer Partnerships](https://feeny.ai/job/head-of-payer-partnerships-baba-new-york-qb98ktas36sn) — New York, NY
- [RCM Lead](https://feeny.ai/job/rcm-lead-baba-new-york-75mkaw2p26g3) — New York, NY