---
title: 'Healthcare Coordinator at Served With Honor'
canonical: 'https://feeny.ai/job/healthcare-coordinator-served-with-honor-united-states-yrskfxc814s1'
type: 'job'
last_seen: '2026-09-07'
---

# Healthcare Coordinator at Served With Honor

- **Company:** Served With Honor
- **Location:** United States
- **Compensation:** $45k–$55k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-04-15
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/servedwithhonor/c7ec4593-32be-462f-b834-d3ca45b20a2c

## Job description

Job Title: Healthcare Coordinator Location: 100% Remote (US Only) Compensation: $45,000-$55,000 + Full Benefits Package

The Healthcare Coordinator plays a critical role in Telemedica's evolving care delivery model. This position supports the clinical readiness process for veterans seeking medical evidence for VA disability claims and lays the groundwork for expanded clinical services, including future offerings that may serve veteran family members and caregivers. Coordinators ensure timely and accurate completion of intake and documentation tasks, enabling high-quality care delivery across current and future service lines. As Telemedica advances its integrated care model, this role will be foundational in supporting multi-disciplinary coordination and clinical operations.

What you will do (Immediate):

- Coordinate care preparation activities, including intake form readiness and documentation tracking
- Communicate with veterans to gather, verify, and clarify necessary information prior to service
- Support basic billing-related tasks, including confirming payment status, collecting payments, and flagging payment issues for resolution, until full customer service transition is complete
- Collect, organize, and upload medical records and supporting documents to clinical systems
- Confirm appointment logistics and ensure veteran readiness ahead of scheduled services
- Monitor CRM/EHR task queues and ensure timely resolution of assigned workflows
- Serve as the primary point of contact for veterans navigating the intake-to-service process

What you will do (Long-Term):

- Contribute to the development of streamlined care coordination workflows
- Support initiatives to expand services beyond medical evidence into broader care delivery for veterans and their families
- Collaborate with QA, Provider Network Management, and clinical leadership to enhance service continuity and provider readiness
- Participate in data-informed process improvements and clinical readiness initiatives
- Serve as a resource for future clinical integration efforts, including RN-led and multidisciplinary team support

What you will bring:

- Strong Communicator: Able to convey complex information clearly and empathetically to patients, providers, and internal teams.
- Flexible and Adaptable: Comfortable navigating evolving workflows, shifting priorities, and supporting transitional responsibilities during organizational change.
- Collaborative: Works effectively across clinical, administrative, and operational teams to ensure seamless service delivery.
- Innovative Problem Solver: Takes initiative to streamline processes, improve veteran experience, and adapt to challenges with a solution-oriented mindset.
- Detail-Oriented: Maintains accuracy in scheduling, documentation, and intake processes to support timely, high-quality care.
- Mission-Driven: Demonstrates a deep commitment to serving veterans with respect, urgency, and compassion.

Required Qualifications:

- 2+ years of experience in healthcare coordination, medical office support, or similar clinical operations
- Strong understanding of medical documentation and patient communication
- High attention to detail and ability to manage multiple cases simultaneously
- Experience with CRM, EHR, or care management platforms

Preferred Qualifications:

- Experience in a telehealth or virtual care coordination setting
- Experience in multidisciplinary medical practices
- Familiarity with the VA disability process
- Exposure to care delivery models or integrated clinical teams

Compensation and Benefits:

- Healthcare: PPO and HSA plans
- Retirement: 401(k) with up to 3% employer match
- Flexible Spending: Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
- Paid Time Off: 30 Days Paid Time Off (PTO), plus 14 paid holidays
- Insurance: Short and Long-Term Disability, Life Insurance
- Family & Medical Leave: Paid Parental Leave, Military Leave, and Bereavement Leave
- Other Benefits: Employee discounts, Jury Duty Pay, Time-Off to Vote, and more

This position is NOT APPLICABLE to residents of: Alabama, California, Colorado, Kentucky, Montana, New York, North Dakota, Ohio, Oregon, Washington, Wyoming.

Telemedica is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.

## About Served With Honor

## Company Overview
- **One-liner**: Served With Honor is a veteran-owned and woman-owned parent company building a guided platform to help veterans and their families navigate benefits, healthcare, careers, and community after military service.
- **Entity Type**: Private (Founder-led, bootstrapped to scale)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2020
- **Founders**: Laurel Reese (CEO) [servedwithhonor.com](https://servedwithhonor.com/about/)

## Core Business
- **Primary industry/industries**: Veteran Services, Healthcare Navigation, Benefits Consulting, Career Services, Holding Company
- **Target customers**: B2C (veterans, military families, caregivers) and B2B (employers, service providers, partner organizations)
- **Mission or purpose statement**: To help 10 million veterans and their families live happier, healthier, and wealthier lives [linkedin.com](https://www.linkedin.com/company/served-with-honor)

## Products & Services
- **VA Claims Insider**: Assistance with VA disability benefits claims, including medical evidence support and disability counseling.
- **Military Disability Made Easy**: Educational resources and coaching to simplify the VA disability process.
- **HireVeterans**: Career services and job placement platform connecting veterans with employers committed to veteran Healthspan.
- **RAW Cider Company**: A cider brand under the parent company umbrella.
- **Coach On Demand**: On-demand coaching for veterans and families (active job posting on LinkedIn as of mid-2026) [linkedin.com](https://www.linkedin.com/company/served-with-honor)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total Funding — Not applicable (bootstrapped). Employee count of 52 (+39.2% year-over-year growth) [linkedin.com](https://www.linkedin.com/company/served-with-honor)
- **Notable Investors/Partners**: Not publicly disclosed. The company proudly supports veteran-focused nonprofits nationwide and operates a partner program for services and employers [servedwithhonor.com](https://servedwithhonor.com/about/).
- **Growth Signals**: 
  - Strong headcount growth: 52 employees (+39.2% YoY, +20 people in the last year) [linkedin.com](https://www.linkedin.com/company/served-with-honor)
  - 40,000 benefits claims and counting [servedwithhonor.com](https://servedwithhonor.com/about/)
  - 85% of employees say it is a great place to work (Great Place To Work® certified) [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7083998)
  - LinkedIn follower base grew 153.7% year-over-year [linkedin.com](https://www.linkedin.com/company/served-with-honor)

## Competitive Advantages
- **Veteran-First DNA**: Built by and for the veteran community — deep trust, lived experience, and a clear mission create a strong cultural moat.
- **Unified Platform Approach**: Combines benefits, career, health, and community into one guided journey, solving the fragmentation veterans typically face.
- **Certified Culture**: Great Place To Work® certified with 85% employee approval — significantly above the 57% U.S. average [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7083998).
- **Ethos-Driven Operation**: Operates on a clear set of values — Empathy, Trust, Honor, Ownership, and Service — that are lived, not just posted [servedwithhonor.com](https://servedwithhonor.com/about/).

## Strategic Focus
- **Scale Impact**: Move from serving thousands to millions of veterans and families — expanding the reach of their guided journey.
- **Deepen the Platform**: Continue building a "one trusted human-centered front door" for health (Healthspan), wealth (financial services), and community.
- **Data & Outcomes-First**: Prioritize measurement of "healthy years added, opportunity unlocked, dignity renewed" rather than vanity metrics [servedwithhonor.com](https://servedwithhonor.com/about/).
- **Partnership Development**: Grow the network of vetted services and employers committed to veteran Healthspan.

## Why Work Here
- **Mission-Driven Culture**: Employees report strong pride and meaning — 91% feel good about community impact, and 91% say their work has special meaning [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7083998).
- **Work Policy**: Hybrid workspace — employees engage in a combination of remote and on-site work [builtin.com](https://builtin.com/company/served-with-honor).
- **Notable Perks & Culture**: 
  - Great Place To Work® certified (2026)
  - Veteran-owned and woman-owned leadership
  - 92% of employees say management is honest and ethical [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7083998)
  - Active roles in Finance, Business Intelligence, and Accounting (remote and hybrid) [builtin.com](https://builtin.com/company/served-with-honor)
  - Contracts and full-time roles available [indeed.com](https://www.indeed.com/cmp/Served-With-Honor-LLC)
- **Ideal For**: Professionals who want their work to have direct, tangible impact on the lives of veterans and their families. Experience in healthcare, benefits, or veteran services is a plus, but the company values alignment with its ethos above all.

## Sources
1. [servedwithhonor.com](https://servedwithhonor.com/about/)
2. [linkedin.com](https://www.linkedin.com/company/served-with-honor)
3. [builtin.com](https://builtin.com/company/served-with-honor)
4. [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7083998)
5. [indeed.com](https://www.indeed.com/cmp/Served-With-Honor-LLC)

## Other roles at Served With Honor

- [Business Intelligence Manager](https://feeny.ai/job/business-intelligence-manager-served-with-honor-united-states-1d7nn12z5b29) — United States
- [Finance Manager](https://feeny.ai/job/finance-manager-served-with-honor-united-states-k3rssvc6r48s) — United States
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- [Client Service Support Specialist](https://feeny.ai/job/client-service-support-specialist-served-with-honor-united-states-2wj2a7d4nmpa) — United States
- [Coach On Demand](https://feeny.ai/job/coach-on-demand-served-with-honor-united-states-6fg0wjnhbnz1) — United States