---
title: 'Healthcare Support Advocate at XO Health Inc.'
canonical: 'https://feeny.ai/job/healthcare-support-advocate-xo-health-inc-united-states-10a6rba3szc3'
type: 'job'
last_seen: '2026-09-10'
---

# Healthcare Support Advocate at XO Health Inc.

- **Company:** XO Health Inc.
- **Location:** United States
- **Compensation:** $55k–$75k
- **Work type:** remote
- **Posted:** 2026-08-17
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/xohealthinc/jobs/5213446007

## Job description

XO Health believes healthcare is fixable. Become part of the community changing the face of the industry.

XO Health is the first health plan designed by and for self-insured employers that delivers a more unified health experience for everyone – from those who receive care, to those who deliver it, to those who pay for it.

We are growing a multi-disciplinary team of diverse and digitally empowered employees ready to rebuild trust in healthcare through comprehensive and unified transformation.

XO Health Healthcare Support Advocate

About the Role:

Remote- USA -Virtual Contact Center

The Healthcare Support Advocate is a key member of XO Health’s operations team, supporting both member and provider services through our virtual contact center. This role serves as a primary point of contact for members and providers through an omni-channel environment (phone, email, chat).

This position requires a strong service-first mindset, high attention to detail, and the ability to move seamlessly between real-time support and behind-the-scenes operational work. The Healthcare Support Advocate partners cross-functionally with internal teams and third-party vendors to ensure members and providers receive timely, compliant, and high-quality support across the operations.

Key Responsibilities:

Member & Provider Advocacy

- Handle inbound and outbound member and provider inquiries via phone, email, and chat with professionalism and empathy.
- Initiate member outreach to provide information and assistance regarding benefits.
- Provide accurate information regarding benefits, eligibility, and coverage; claims status and adjudication details; prior authorization requirements and submissions; billing and reimbursement policy questions; and provider portal navigation and support.
- Resolve inquiries, complaints, grievances, and escalations promptly while ensuring complete documentation and proper routing when needed.
- Conduct follow-up outreach to ensure resolution, satisfaction, and continuity of care or claim outcomes.
- Build trust with members and providers through early, frequent, and personalized engagement.

Cross-Functional Collaboration & Continuous Improvement

- Collaborate with Claims Operations, Network Operations, and Account Management teams to resolve complex cases and improve service delivery.
- Identify recurring issues, system gaps, or process inefficiencies and provide feedback to leadership.

Performance & Compliance Expectations

- Meet performance goals in areas such as efficiency and productivity, quality and accuracy, customer satisfaction, compliance, follow-up completion, and attendance.
- Maintain confidentiality and compliance with HIPAA, ERISA, and XO Health policies.

Experience Required:

The qualified candidate must have:

- 3–5 years of experience in a healthcare payer, TPA, or health insurance environment, with a blend of contact center/member-provider support.
- Strong knowledge of health insurance concepts, benefits and eligibility, medical terminology, and claims lifecycle management.
- Strong English language verbal and written communication skills, with an empathetic, solution-oriented approach.
- High attention to detail, sound judgment, and strong analytical problem-solving skills.
- Ability to multitask in a fast-paced, digital-first environment while maintaining accuracy and professionalism.
- Proficiency in Microsoft Office Suite and customer service and/or claims processing systems.

Preferred Skills:

- Associate or bachelor’s degree in healthcare administration, business, or a related field.
- Familiarity with Availity Essentials, payer portals, and EDI standards.
- Familiarity with Genesys, Service Now, and other CRM tools
- Familiarity with Facility, Physician, Ancillary, and Behavioral Health, claim types.
- Spanish language proficiency (written and verbal) is a plus.

Additional Details:

- Must be able to support contact center hours of 8:00am – 5:30pm ET.
- Must be able to participate in a rotating on-call schedule for urgent member and provider support needs.

Full compensation packages are based on candidate experience and relevant certifications. $55,000—$75,000 USD

XO Health is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. XO Health promotes a drug-free workplace.

## About XO Health Inc.

## Company Overview
- **One-liner**: XO Health is a full-service, value-based health plan platform for self-insured employers that aligns plan administrators, providers, and patients around health as the real unit of value.
- **Entity Type**: Private (Seed VC; raised $52.2M total)
- **Headquarters**: Alpharetta, Georgia, United States (also has an office in Stamford, Connecticut)
- **Founded**: 2021
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Healthcare (health insurance, value-based care, benefits platform)
- **Target customers**: B2B – self-insured employers, payers, and providers
- **Mission or purpose statement**: “To bring trust, transparency, and common sense to healthcare.” [xohealth.com](https://xohealth.com/about-us/)

## Products & Services
- **Health Plan Solutions (for Employers)**: Fully integrated medical and pharmacy plans with a guaranteed savings model, tailored plan designs, and real-time data insights.
- **Payment & Network Solutions (for Payers & Providers)**: Risk technology that enables value-based contracts at scale, including contract modeling, real-time payment orchestration, and clinical + financial reporting.
- **Member Experience**: Inclusive care packages, expanded access, and dedicated advocacy, powered by a digital member experience platform (partnered with League). [businesswire.com](https://www.businesswire.com/news/home/20240306451755/en/XO-Health-Selects-League-to-Power-Industry%E2%80%99s-First-Fully-Integrated-Digital-Member-Experience)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of $52.2M (Seed VC round, October 2025) [cbinsights.com](https://www.cbinsights.com/company/xo-health)
- **Notable Investors/Partners**: AlleyCorp, Sea Court Capital; strategic partners include Gravie, PayMedix, Kyruus Health, Simplify Healthcare, League, and National Cancer Treatment Alliance.
- **Growth Signals**: 56 employees (+7% YoY); active job postings (+200% YoY); multiple new partnerships announced in 2024–2025; expanding alternative health plan nationwide. [linkedin.com](https://www.linkedin.com/company/xohealthinc)

## Competitive Advantages
- **Alignment of incentives**: Platform aligns plan administrators, providers, and patients around health as the true unit of value, reducing friction and waste.
- **Real-time data & analytics**: Risk technology that runs value-based contracts in real-time, eliminating painful reconciliation.
- **Guaranteed savings**: Integrated medical and pharmacy plans with embedded savings guarantees for employers.
- **Experienced leadership team**: Executives from diverse domains (insurance, technology, provider networks) uniquely positioned to disrupt the healthcare landscape. [xohealth.com](https://xohealth.com/about-us/)

## Strategic Focus
- **Nationwide expansion**: Scaling the alternative health plan to more employers across the U.S.
- **Deepening partnerships**: Collaborating with digital health platforms, pharmacy benefit managers, and provider networks to enhance the member experience.
- **Technology platform**: Continuing to build out the next-generation operating platform for value-based care, with emphasis on real-time data and actionable insights.

## Why Work Here
- **Mission-driven culture**: Opportunity to rebuild trust in healthcare and drive transformative change.
- **Remote & hybrid options**: Some roles are remote (e.g., Senior Full Stack Engineer, India); other roles are office-based (Alpharetta, Stamford).
- **Multi-disciplinary team**: Work alongside leaders from Cisco, Liberty Mutual, Elevance Health, and other top companies. [linkedin.com](https://www.linkedin.com/company/xohealthinc)
- **Growth trajectory**: Young company (founded 2021) with significant funding and rapid partnership momentum – strong upside for early employees.
- **Tech stack**: Modern tools including React, Angular, Node.js, GraphQL, Java, microservices, Terraform, GitHub Actions, and ServiceNow. [linkedin.com](https://www.linkedin.com/company/xohealthinc)

## Sources
1. [xohealth.com](https://xohealth.com/) – Homepage and About Us
2. [linkedin.com](https://www.linkedin.com/company/xohealthinc) – LinkedIn company page
3. [cbinsights.com](https://www.cbinsights.com/company/xo-health) – CB Insights company profile
4. [greenhouse.io](https://job-boards.greenhouse.io/xohealthinc) – Careers page
5. [businesswire.com](https://www.businesswire.com/news/home/20240306451755/en/XO-Health-Selects-League-to-Power-Industry%E2%80%99s-First-Fully-Integrated-Digital-Member-Experience) – League partnership announcement
6. [endpointsnews.com](https://endpts.com/how-a-startup-is-reimagining-health-insurance-as-employers-search-for-new-options/) – Endpoints News feature
7. [pymnts.com](https://www.pymnts.com/news/partnerships/2025/paymedix-launches-partnership-with-benefits-platform-xo-health/) – PayMedix partnership
8. [coverager.com](https://www.coverager.com/gravie-partners-with-xo-health-to-launch-in-minnesota/) – Gravie partnership

## Other roles at XO Health Inc.

- [Healthcare Actuary](https://feeny.ai/job/healthcare-actuary-xo-health-inc-remote-kz47jqxdw4b9)
- [Cyber Security & Infrastructure Engineer](https://feeny.ai/job/cyber-security-infrastructure-engineer-xo-health-inc-india-j8nztcg6abkb) — India
- [Health Product Manager, Claims](https://feeny.ai/job/health-product-manager-claims-xo-health-inc-india-wzte1g9t2z0z) — India
- [Senior Full Stack Engineer](https://feeny.ai/job/senior-full-stack-engineer-xo-health-inc-india-fce7dz8djwq6) — India
- [Healthcare Support Representative](https://feeny.ai/job/healthcare-support-representative-xo-health-inc-india-hhwgw6dmx6c6) — India