---
title: 'Healthcare Technical Support at AnsibleHealth Inc.'
canonical: 'https://feeny.ai/job/healthcare-technical-support-ansiblehealth-inc-thailand-hm4sjx42jzzn'
type: 'job'
last_seen: '2026-09-09'
---

# Healthcare Technical Support at AnsibleHealth Inc.

- **Company:** AnsibleHealth Inc.
- **Location:** Thailand
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/ansiblehealth/17b2a6df-a72d-480e-8c91-daa3830ac000

## Job description

WHAT IS ANSIBLE HEALTH?

Ansible Health unites physicians, nurses, respiratory therapists, and tech experts from Columbia, Johns Hopkins, Google, Amazon, and other top institutions to revolutionize care for chronic disease patients. We combine elite clinical expertise with cutting-edge technology to deliver personalized, efficient care at scale. Our team's groundbreaking research, published in leading journals like Nature and PLOS, demonstrates our commitment to innovation. Backed by Bessemer, First Round Capital, AlleyCorp, Breyer Capital, and Inflect Capital, we're a Series A startup partnering with leading healthcare systems nationwide. Our mission is to genuinely improve patient outcomes, not just optimize metrics. If you're passionate about transforming healthcare through technology, join our diverse team in making a real impact.

## THE JOB AT A GLANCE

Most of our patients are older adults located in the USA. These calls involve guiding patients through using their Android tablet and verifying it in the backend through Samsung Knox, ensuring that RPM devices are connected and transmitting accurate data, and assisting them in joining their appointments through our tablet via Zoom. Occasionally, patients may require additional help during their time in our program. In some instances, verifying data through Azure (Device Analytics and CosmosDB) may be necessary.

Furthermore, you will provide technical support to our clinical team, and ensure they are prepared for their virtual appointments. They may also require assistance using Athenahealth, such as modifying visits and checking in/out. You will handle general general technical support duties, which demand a solid understanding of our tech stack and products (i.e., Android Tablet, Zoom meetings and phone, Google Workspace). You should be capable of providing basic troubleshooting steps and assistance to remove obstacles for clinicians/support staff in their work, and are expected to be able to have on-call availability for urgent situations where patient care is affected.

Collaborating closely with our Engineering Team is also an essential aspect of your role to effectively escalate issues requiring broader coordination and resolution. GitLab and Azure DevOps are the primary ticketing systems used for filing issues and requests. Continuous follow-ups and monitoring are expected until the issue is resolved end-to-end. In addition, you are expected to be able to present and take notes on meetings about issues encountered in Tech.

The ideal candidate should be comfortable navigating ambiguity due to the ever-evolving nature of our startup. To excel in this role, excellent problem-solving, communication, and organizational skills are essential.

A HEALTHCARE IT SUPPORT SPECIALIST IS EXPECTED TO:

- Maintain a reliable, high-speed internet connection
- Handle Tech Support requests filed by clinicians or patients from end to end
- Manage and organize various project tools (e.g., GitLab, AzureDevOps, spreadsheets, bug trackers, documents)
- Conduct Tech Calls for non-tech-savvy patients (mainly older adults) in the USA
- Guide patients through Android tablet usage and confirm settings through Samsung Knox
- Work with RPM devices to ensure they are connected and transmitting accurate data
- Collaborate with Engineering Team and Program Managers to escalate and resolve issues
- Assist clinicians and company support staff with technical issues
- Run queries and check analytics using Azure’s CosmosDB or Device Analytics
- Become extremely familiar with our proprietary app, tablets, RPM devices, and backend systems.
- Support clinical team with equipment setup and checking applied security policies
- Present and take notes on Technical meetings, specifically on issues encountered and plans to resolve them.

## QUALIFICATIONS AND EXPERIENCE

- Prior experience in a customer support role, such as Technical Support Specialist or Support Engineer
- Expertise in Android Tablets, Samsung Knox Suite, and Knox Manage
- Proficiency in managing Zoom Meetings and Zoom Phone
- Familiarity with medical devices (e.g., Blood Pressure monitor, Pulse Oximeter)
- Knowledge of Athenahealth preferred
- Experience using issue tracking software and remote support tools (e.g., Gitlab, Azure DevOps) is a plus
- Understanding of technology systems, particularly Google Workspace
- Positive, enthusiastic attitude and excellent English language skills (C2 level)
- Skilled in technical debugging techniques (e.g., analyzing metrics and logs on Azure)
- Strong written and verbal communication, problem-solving skills, and detail-oriented
- Ability to manage multiple priorities effectively
- Healthcare setting experience advantageous

## TYPE OF ROLE

- Full-time: 40 hours a week (with a possible shifting schedule including weekends)
- Benefits:  Flexible PTO and HMO coverage.
- Level: Mid-Career, 3-5 years relevant work experience
- Location: Remote

## About AnsibleHealth Inc.

## Company Overview
- **One-liner**: AnsibleHealth is a virtual doctor-led medical practice focused on improving the quality of life for patients with chronic obstructive pulmonary disease (COPD), congestive heart failure (CHF), and other heart-related conditions through technology-enabled home-based care.
- **Entity Type**: Private (venture-backed, early-stage)
- **Headquarters**: Mountain View, California, United States
- **Founded**: 2021
- **Founders**: Ming Jack Po (CEO)

## Core Business
- **Primary industry**: Hospitals and Health Care (virtual pulmonary rehabilitation and chronic disease management)
- **Target customers**: B2C – patients with COPD, CHF, and related chronic conditions; accepts Medicare, Medicaid, and most major insurance plans; also serves self-pay patients.
- **Mission / purpose**: “Improving COPD patient’s quality of life with technology, data, and medical expertise” (source: [about page](https://www.ansiblehealth.com/about-us))

## Products & Services
- **Virtual Pulmonologist Visits**: Remote consultations with pulmonary specialists for diagnosis and ongoing care.
- **Virtual Pulmonary Rehabilitation**: Structured exercise therapy, education, and coaching delivered from home.
- **Remote Patient Monitoring**: Continuous tracking of symptoms, vitals, and activity via connected devices.
- **Ansible Chat**: Bi-weekly peer support program for patients, featuring guest experts.
- **Smoking Cessation Support**: Counseling and resources integrated into the care plan.
- **Chronic Care Management**: Ongoing coordination with patients’ existing providers.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding not publicly disclosed; known investors include **Breyer Capital, B Capital, Gaingels, AlleyCorp, and First Round Capital** (source: [CB Insights](https://www.cbinsights.com/company/ansible-health)). LinkedIn reports a “Seed Round – 1 investor” (source: [LinkedIn](https://www.linkedin.com/company/ansiblehealth)).
- **Notable Investors / Partners**: Breyer Capital, B Capital, Gaingels, AlleyCorp, First Round Capital (source: [CB Insights](https://www.cbinsights.com/company/ansible-health)). Also partners with top hospitals (source: [website](https://www.ansiblehealth.com/)).
- **Growth Signals**:
  - 28 employees (+62.1% year-over-year) (source: [LinkedIn](https://www.linkedin.com/company/ansiblehealth))
  - Now seeing Medicare and self-pay patients in all 50+1 states; expanding commercial and Medicare Advantage plans (source: [website](https://www.ansiblehealth.com/))
  - Reported clinical outcomes: 45% increase in sit-to-stand, 82% decrease in emergency room usage and hospitalization, 90% of patients with improved symptoms (source: [website](https://www.ansiblehealth.com/))

## Competitive Advantages
- **Virtual-first, specialized model**: Focused exclusively on COPD/CHF with a dedicated multidisciplinary team (pulmonologists, respiratory therapists, exercise physiologists, care managers).
- **Data-driven care**: Uses technology (remote monitoring, analytics) to personalize treatment and demonstrate measurable outcomes.
- **Built by clinicians and engineers from top hospitals and tech companies** (ex-Googler, Columbia MD/PhD founder) (source: [LinkedIn](https://www.linkedin.com/company/ansiblehealth)).
- **Insurance-integrated**: Partners with major insurers to minimize patient out-of-pocket costs; most patients have no co-pays.

## Strategic Focus
- **Scale national coverage**: Expanding insurance partnerships and commercial plan acceptance.
- **Deepen clinical outcomes**: Continuing to invest in technology and data to improve patient results and reduce hospitalizations.
- **Grow the care team**: Actively hiring clinical and operational roles across the U.S. and Philippines (source: [jobs page](https://jobs.ashbyhq.com/ansiblehealth)).

## Why Work Here
- **Remote-first culture**: “Join us. From anywhere.” – roles based in the U.S. and Philippines with flexible remote options (source: [about page](https://www.ansiblehealth.com/about-us)).
- **Mission-driven**: Opportunity to directly improve the lives of patients with chronic conditions through innovative virtual care.
- **Early-stage startup**: Chance to have high impact in a growing venture-backed company; tech stack includes Python, TensorFlow, PyTorch, Azure, Terraform, Looker, and more (source: [LinkedIn](https://www.linkedin.com/company/ansiblehealth)).
- **Considerations**: Employer rating on LinkedIn is 2.7/5 (6 reviews) with lower scores for work-life balance and compensation (source: [LinkedIn](https://www.linkedin.com/company/ansiblehealth)). Candidates should weigh the mission and growth potential against the early-stage trade-offs.

## Sources
1. [ansiblehealth.com](https://www.ansiblehealth.com/)
2. [About Us page](https://www.ansiblehealth.com/about-us)
3. [LinkedIn Company Page](https://www.linkedin.com/company/ansiblehealth)
4. [CB Insights Profile](https://www.cbinsights.com/company/ansible-health)
5. [Ashby Jobs Page](https://jobs.ashbyhq.com/ansiblehealth)

## Other roles at AnsibleHealth Inc.

- [Nurse Practitioner](https://feeny.ai/job/nurse-practitioner-ansiblehealth-inc-united-states-ckakw46jws1h) — United States
- [QA / Test Engineer](https://feeny.ai/job/qa-test-engineer-ansiblehealth-inc-philippines-q1w0bxr8smgs) — Philippines
- [Medical VA / Onboarding Specialist](https://feeny.ai/job/medical-va-onboarding-specialist-ansiblehealth-inc-philippines-0c0hpbw7gbap) — Philippines
- [General Program Manager](https://feeny.ai/job/general-program-manager-ansiblehealth-inc-philippines-jenbyk9acwk9) — Philippines
- [Director of Engagement & Retention](https://feeny.ai/job/director-of-engagement-retention-ansiblehealth-inc-united-states-qf3ywnb98xar) — United States