---
title: 'Help Desk Analyst II at True Anomaly'
canonical: 'https://feeny.ai/job/help-desk-analyst-ii-true-anomaly-long-beach-1rs56xy5wzsq'
type: 'job'
last_seen: '2026-11-11'
---

# Help Desk Analyst II at True Anomaly

- **Company:** True Anomaly
- **Location:** Long Beach, CA
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-11
- **Apply:** https://job-boards.greenhouse.io/trueanomalyinc/jobs/5283875007

## Job description

Space is a warfighting domain. True Anomaly seeks those with the talent and ambition to build the technology that secures it.

## OUR MISSION

True Anomaly delivers decisive capabilities for space superiority. We build autonomous spacecraft, advanced payloads, mission software, and space-based interceptors — enabling the U.S. and its Allies to secure the space environment and counter threats from the ultimate high ground.

## OUR VALUES

- Be the offset. We create asymmetric advantages with creativity and ingenuity.
- What would it take? We challenge assumptions to deliver ambitious results.
- It’s the people. Our team is our competitive advantage and we are better together.

## BENEFITS & PERKS*

- Best-in-class healthcare: 100% company-paid medical, dental, and vision coverage for you and your dependents, with HSA/HRA options
- Generous time off: Flexible Time Off (FTO) for exempt employees, accrued PTO of up to 25 days for non-exempt employees, plus 12 paid holidays; Parental Leave; Sick Leave
- Fuel for your day: Daily catered lunch and unlimited snacks for in-office employees
- And more: 401(k) retirement plan, fitness reimbursement, and Dog Fridays
- Equity participation: Equity is included as part of our total compensation package, giving you an opportunity to share in the company’s success.

*Do not apply to fixed term and temporary roles

## YOUR MISSION

We are looking for a Help Desk Analyst II to provide dependable, independent support for the people who build space superiority. You resolve common issues without waiting for step-by-step direction, and you take on more complex problems across endpoints, identity, network connectivity, applications, and the systems that support the business. You own assigned tickets through resolution, communicate clearly with employees, and escalate issues with enough diagnostic detail that the next person can act immediately. You play an important role in employee onboarding and device readiness, from configuring and staging equipment to troubleshooting access, application, and endpoint issues that arise before or during a new hire’s first day. This is hands-on systems administration in the workplace technology environment: you work across accounts, access, endpoints, networking, and departmental tools. You document solutions, improve the knowledge base, and turn recurring issues into better processes. You must be able and willing to submit for a U.S. security clearance.

## RESPONSIBILITIES

- Provide Tier 1 and Tier 2 help desk support for hardware, software, accounts, access, endpoints, network connectivity, and business applications
- Own assigned tickets from intake through resolution, including troubleshooting, employee communication, follow-up, and escalation when needed.
- Independently troubleshoot common Windows, macOS, driver, profile, configuration, VPN, Wi-Fi, DNS, DHCP and device connectivity issues
- Configure, image, stage, deploy and support Windows and macOS devices in accordance with documented procedures and security requirements
- Support employee onboarding by resolving device, account, access and application issues before and during the new hire’s first day
- Learn and confidently deliver the company’s onboarding messaging, assisting with onboarding presentations and ensuring new hires receive a clear, consistent introduction to IT
- Escalate complex or cross-functional issues with complete documentation of symptoms, impact troubleshooting performed, and relevant diagnostic information
- Create and improve knowledge base articles, runbooks and repeatable troubleshooting procedures
- Identify recurring issues and recommend practical improvements to reduce repeat tickets

## QUALIFICATIONS

- 4+ years of experience in help desk, desktop support, or systems administration in a fast-paced environment
- Experience independently resolving endpoint, access, application, and connectivity issues
- Demonstrated ability to troubleshoot issues methodically, using structured diagnostic reasoning to identify root causes and implement effective, compliant solutions
- Experience working a T1–T2 ticket queue, including triage, resolution, and escalation
- Demonstrated ability to support both Windows and macOS endpoints
- Experience with general systems administration, including accounts, access, basic networking and core productivity tools
- Track record of delivering timely, high-quality support to non-technical users
- Ability and willingness to submit for a U.S. security clearance

## PREFERRED SKILLS AND EXPERIENCE

- Consistent experience supporting employees in high growth environments
- Previous experience helping scale IT operations as an organization grows from hundreds to thousands
- Familiarity with identity platforms and devices such as Entra ID, Okta, Intune & Yubikeys
- Familiarity with basic networking troubleshooting, including Wi-Fi, VPN, and DNS
- Experience supporting departmental applications, permissions, configurations or employee/team workflows
- Experience providing executive support
- Experience scripting or automating routine tasks
- Experience supporting users in a secure or regulated environment
- Active or prior U.S. security clearance

## COMPENSATION

- Base Salary:  $65,000 - $95,000
- Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, location, and experience.

## ADDITIONAL REQUIREMENTS

- Work Location—Successful candidates will be located near Long Beach, CA.
- Work environment—the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.
- Physical demands—the physical demands of the job, including bending, sitting, lifting and driving.

This position will be open until it is successfully filled. To submit your application, please follow the directions below. #LI-Onsite To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

True Anomaly is committed to equal employment opportunity on any basis protected by applicable state and federal laws. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know.

To protect candidates and our company from application fraud and impersonation, we use third-party tools to verify applicant identity and detect fraudulent applications. Learn more in our [Privacy Notice](https://www.trueanomaly.space/legal/privacy-policy).

## About True Anomaly

## Company Overview
- **One-liner**: True Anomaly is a defense technology company exclusively focused on designing and building spacecraft, software, and payloads for space superiority in contested orbital environments.
- **Entity Type**: Private (Series D – $650M fundraise announced in Q2 2026)
- **Headquarters**: Centennial, Colorado, USA (with offices in Long Beach, CA; Colorado Springs, CO; and Washington, D.C.)
- **Founded**: 2022
- **Founders**: Even Rogers (CEO and Co-Founder) and an undisclosed co-founder (Chief Engineer)

## Core Business
- **Primary industry**: Defense & Space (space defense / space superiority)
- **Target customers**: U.S. Department of Defense, allies, and partners (B2G / government)
- **Mission statement**: “Enable a secure, stable, and sustainable space environment for the US, its Allies, and partners.”

## Products & Services
- **Jackal**: A multirole space superiority platform described as a “tactical fighter-interceptor for contested space environments.” Modular hardware architecture with high-thrust, high-delta‑V performance; designed for high-rate manufacturability and maximum operational flexibility.
- **Mosaic**: A full-stack software platform for autonomous mission command and control. Translates commander intent into autonomous actions, enabling real‑time maneuver, sensor tasking, and multi‑domain coordination. Supports “train like you fight” by using the same interface for simulation and live operations.
- **Payloads**: Proprietary sensors and effectors hosted on Jackal’s mission hardpoints, tailored for precision sensing and effects in space.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding raised – **$1.027B** (Series A $17M, Series B $100M, Series C $260M, Series D $650M)
- **Notable Investors/Partners**: Not publicly available from provided sources
- **Growth Signals**:
  - Headcount target of 1,000+ employees by 2028
  - Multiple successful orbital missions (Mission X‑1, X‑2, X‑3; VICTUS HAZE)
  - Opened new Denver HQ (May 2025) and expanded GravityWorks facilities in Centennial, CO and Long Beach, CA
  - Rapid development timeline – first two Jackal spacecraft fielded within a year of founding

## Competitive Advantages
- **Exclusive focus on space defense**: True Anomaly is the only defense tech company dedicated solely to space superiority, giving it a clear mission and undiluted R&D resources.
- **Effect‑driven autonomy**: Mosaic’s ability to turn high‑level operator objectives into precise autonomous actions reduces decision‑latency in contested environments.
- **Operational pedigree**: Founded by ex‑U.S. Space Force operators who wrote foundational doctrine for military space operations, ensuring the product is built for real tactical needs.
- **Modular, high‑rate architecture**: Jackal’s scalable design allows cost‑effective production and rapid iteration, crucial for maintaining a strategic edge.

## Strategic Focus
- **Scaling production and headcount**: Building out facilities and hiring across engineering, operations, and mission roles to reach 1,000+ employees by 2028.
- **Continued mission demonstrations**: Upcoming and recent flight tests (MX‑3 completed June 2026, VICTUS HAZE underway) to validate end‑to‑end kill chain and rendezvous/proximity operations.
- **Deepening government partnerships**: Offices in Colorado Springs and Washington, D.C. to support close collaboration with U.S. Space Force and allied space commands.

## Why Work Here
- **Mission‑driven culture**: Employees are motivated by the direct impact on national security and freedom of operations in space. The company asks “What would it take?” to solve the hardest problems.
- **Hybrid work model**: Offices in Denver (HQ), Long Beach, Colorado Springs, and Washington, D.C. – employees work a mix of in‑office and remote.
- **Comprehensive benefits**: 100% employer‑sponsored healthcare (medical/dental/vision), generous time off, equity ownership, 401k/Roth options, and learning & development opportunities.
- **Rigorous but supportive hiring process**: Stages include a talent screen, hiring manager interview, technical panel (collaborative assessment), focused 1:1s, a founder interview, and a standard background check.
- **Engineering culture**: Emphasis on intellectual curiosity, ownership, resiliency, and a non‑standard approach to complex technical problems. Employees from any technical background are welcome.

## Sources
1. [trueanomaly.space – Company website](https://www.trueanomaly.space/)
2. [trueanomaly.space – Careers page](https://www.trueanomaly.space/careers)
3. [Greenhouse – Job board](https://job-boards.greenhouse.io/trueanomalyinc)
4. [LinkedIn – Company profile](https://www.linkedin.com/company/true-anomaly)
5. [Built In Colorado – Company overview](https://www.builtincolorado.com/company/true-anomaly)

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