--- title: 'Help Desk Specialist (Contractor) at Freenome' canonical: 'https://feeny.ai/job/help-desk-specialist-contractor-freenome-brisbane-ypj66zndzpfp' type: 'job' last_seen: '2026-09-07' --- # Help Desk Specialist (Contractor) at Freenome - **Company:** Freenome - **Location:** Brisbane, CA - **Work type:** onsite - **Posted:** 2026-08-31 - **Last confirmed live:** 2026-09-07 - **Apply:** https://job-boards.greenhouse.io/freenome/jobs/8756170002 ## Job description About this opportunity: Are you a tech-savvy problem solver who thrives on helping others? If so, Freenome is looking for an experienced Help Desk Specialist to join their dynamic Information Technology Team! This opportunity offers the chance to make a meaningful impact in one of the most progressive healthcare organizations today. As part of this role, you will use your IT expertise and tenacity when diagnosing complex customer issues with computer systems, networks, hardware or software. You are also responsible for responding promptly to queries as well as implementing solutions that ensure optimal performance. Put simply - if it relates to Helpdesk then you're the person our team needs! Don't miss out on joining us at Freenome where we're revolutionizing early cancer detection through advanced technology products and services. This will be a 3 month contract assignment working onsite Monday - Friday from 9am - 5pm. What you’ll do: - Provide primary support for Corporate devices and systems issues/requests, and ensure all IT incidents and requests are prioritized and resolved in a timely and professional manner within SLA guidelines. - Perform onsite troubleshooting through diagnostic techniques and pertinent questions. - Create and manage user accounts, permissions, and access controls. - Create step-by-step training material and documentation with screenshots for clients and colleagues. - Install and manage lab related software and licenses. - Setup workstations, servers, and other hardware components. - Work through the problem-solving process with customers, empowering them to do the same in the future. - Proactive on identifying and reporting potential problems before an incident is reported. - Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), conference room systems and other systems. - Direct unresolved issues to the next level of support personnel. - Provide accurate information on IT products or services. - Record events and problems and their resolution in our ticketing system. - Follow-up and update customer status and information. - Collaborate with Network and System Administrator to develop and maintain solutions in a regulated environment. - Provide onsite meeting support (Zoom and AV systems) for large and important meetings. - Maintain comprehensive documentation for configurations, troubleshooting steps, and routine procedures. - Coordinate and execute seamless hardware and software upgrades in collaboration with cross-functional departments, ensuring zero disruption to laboratory operations. Must haves: - 3+ years of experience as a Help Desk Specialist or related IT Customer Support role. - Experience with Mac (preferred) and Windows platforms. - Experience with Google Workspace (G Suite). - Experience with Mobile Device Management (MDM) tools (Jamf or Manage Engine Preferred). - Experience with modern ticketing systems (Freshservice Preferred). - Good understanding of computer systems, mobile devices and other tech products. - Experience with Windows 10/11 and Mac OS 14+. - Experience onboarding and offboarding users in an enterprise environment. - Excellent communication and customer service skills. - Experience in creating/updating documentation on processes and solutions. - Basic Networking knowledge. Nice to haves: - Jamf Expertise (Jamf 100-300 certifications huge plus). - Administrative support on Slack, Atlassian, Asana, 1password, Office 365, Zoom etc. - Experience working in a Large Scale Mac environment. - Industry certifications such as ITIL, CCNA, MCITP, MCSA, MCSE, VCP, Cloud+, Security+ preferred. - Large Scale meeting support. - Video Conferencing support. - Experience in diagnostic labs is a plus. - Scripting experience with languages such as powershell, python, bash, to automate or execute configurational changes. Additional information: Contractors may be hired through a third-party provider and will be considered contingent workers. We invite you to check out our career page @ [freenome.com/job-openings/](http://freenome.com/job-openings/) for additional company information. Freenome is proud to be an equal opportunity employer and we value diversity. Freenome does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Applicants have rights under Federal Employment Laws. - https://www.dol.gov/agencies/whd/posters/fmla - https://www.dol.gov/agencies/ofccp/posters - https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act California applicants please review the CCPA Notice at Collection here: - https://www.freenome.com/ccpa-privacy-notice-for-freenome-california-job-applicants/ ## #LI-ONSITE ## About Freenome ## Company Overview - **One-liner**: Freenome is a biotechnology company developing blood-based multi-omics tests powered by machine learning to detect cancer in its earliest, most treatable stages. - **Entity Type**: Private (Late Stage) – raised over $2B in total funding; stock symbol FRNM (NASDAQ) is associated with a related SPAC entity but the operating company remains privately held [linkedin.com] - **Headquarters**: Brisbane, California, United States - **Founded**: 2014 - **Founders**: Riley Ennis (Co-Founder and Chief Product Officer) and others [freenome.com] ## Core Business - **Primary industry**: Biotechnology / Early Cancer Detection - **Target customers**: B2B (health systems, insurers, employers) and B2C (patients via healthcare providers) - **Mission**: To create tools that empower everyone to prevent, detect, and treat their disease, starting with early cancer detection. ## Products & Services - **Freenome Multi-Omics Blood Test (Colorectal Cancer)**: A next-generation blood test that uses a multi-omics platform (cell-free DNA, methylation, proteins, etc.) combined with machine learning to detect early-stage colorectal cancer and advanced adenomas. Type: Diagnostic test (IVD) – currently under clinical validation and regulatory review [freenome.com]. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed (private). Total funding of $2.07B (LinkedIn estimate) or $1.428B (CB Insights); conflicting reports reflect different counting methods [linkedin.com], [cbinsights.com] - **Key Metric (Funding)**: Most recent round – $75M corporate round (Nov 2025) led by Roche, plus $254M venture round (Feb 2024) also led by Roche [linkedin.com] - **Notable Investors**: Perceptive Advisors, RA Capital Management, Roche Venture Fund, Kaiser Permanente, Novartis, American Cancer Society’s BrightEdge Ventures, Exact Sciences [linkedin.com], [freenome.com] - **Growth Signals**: - Blood-based test included in updated American Cancer Society colorectal cancer screening guideline - Appointed industry veteran Rob Guigley as Chief Commercial Officer (2025) - Ongoing clinical programs for multiple cancer types - Employee headcount of 304 with 22 active job postings (as of mid-2025) [linkedin.com] ## Competitive Advantages - **Multi-omics + AI platform**: Combines multiple biological signals (DNA methylation, fragmentomics, proteins) with proprietary machine learning algorithms to achieve high sensitivity and specificity for early-stage cancer. - **Strong clinical program**: Rigorous multi-site studies and partnerships with leading health systems (e.g., Kaiser Permanente). - **Deep investor backing**: Long-term support from top healthcare investors and strategic partners (Roche, Exact Sciences) provides capital and commercial pathways. - **First-mover in multi-cancer blood screening**: Focus on colorectal cancer as first indication, with potential to expand to other cancers. ## Strategic Focus - **Clinical validation & regulatory approval**: Completing pivotal studies and preparing FDA submission for colorectal cancer test. - **Commercial launch preparation**: Building commercial team (hiring Strategic Account Executives, VP Revenue Cycle Management) and establishing relationships with payers and health systems. - **Platform expansion**: Extending multi-omics technology to additional cancer types (lung, pancreatic, etc.) through research programs. ## Why Work Here - **Mission-driven culture**: Employees are motivated by the opportunity to “outpace cancer” and make a tangible impact on patient lives. Values include integrity, empathy, trust, servant leadership, and striving for greatness [freenome.com]. - **Equity ownership**: Every U.S. full-time employee receives equity packages, aligning personal success with company milestones [freenome.com/careers]. - **Competitive benefits**: Comprehensive medical plans, wellness programs, generous PTO, 12 paid holidays, annual bonus opportunities, and market-based salaries [freenome.com/careers]. - **Collaborative environment**: Cross-functional teams across clinical, scientific, and business domains; emphasis on respect and inclusion [freenome.com/careers]. - **Work model**: Likely office-based in Brisbane, CA (hybrid flexibility not explicitly stated). The company has a physical lab and office presence. - **Engineering & science culture**: Opportunity to work with state-of-the-art multi-omics data, machine learning, and clinical trial design. The team includes senior ML scientists, computational biologists, and software engineers. ## Sources 1. [freenome.com](https://www.freenome.com/) – Company overview, leadership, values, products 2. [freenome.com/careers](https://www.freenome.com/careers/) – Benefits, culture, job openings 3. [linkedin.com/company/freenome](https://www.linkedin.com/company/freenome) – Employee count, revenue estimate, funding rounds, investor list, recent hires and departures 4. [cbinsights.com/company/freenome](https://www.cbinsights.com/company/freenome) – Funding total, company description, patent activity ## Other roles at Freenome - [Senior Bioinformatics Research Engineer](https://feeny.ai/job/senior-bioinformatics-research-engineer-freenome-brisbane-jqm79zg6pz00) — Brisbane, CA - [Senior Development Scientist I](https://feeny.ai/job/senior-development-scientist-i-freenome-brisbane-q9tqegw3c6c4) — Brisbane, CA - [Senior Research Associate](https://feeny.ai/job/senior-research-associate-freenome-brisbane-tsgfk8fbvpav) — Brisbane, CA - [Computational Biologist](https://feeny.ai/job/computational-biologist-freenome-remote-989vnftsd0w5) - [Staff Computational Biologist](https://feeny.ai/job/staff-computational-biologist-freenome-remote-9yh259vcdkp1) - [Strategic Account Executive (South)](https://feeny.ai/job/strategic-account-executive-south-freenome-remote-yr0frzr784de) - [Senior Director, Real World Data (RWD)](https://feeny.ai/job/senior-director-real-world-data-rwd-freenome-remote-djm04bx8qkbm) - [Vice President, Product Management](https://feeny.ai/job/vice-president-product-management-freenome-brisbane-sk773jd0f1tq) — Brisbane, CA - [Research Associate I/II](https://feeny.ai/job/research-associate-i-ii-freenome-brisbane-b2v3jsj88dmn) — Brisbane, CA - [Research Scientist I/II](https://feeny.ai/job/research-scientist-i-ii-freenome-brisbane-t4ngtdsjkvhc) — Brisbane, CA