---
title: 'Help Desk Technician at Custom Computer Specialists'
canonical: 'https://feeny.ai/job/help-desk-technician-custom-computer-specialists-raleigh-67jk747j9369'
type: 'job'
last_seen: '2026-09-08'
---

# Help Desk Technician at Custom Computer Specialists

- **Company:** Custom Computer Specialists
- **Location:** Raleigh, NC
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/customcomputerspecialists/jobs/4366976009

## Job description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

The Help Desk Technician is the first point of contact for employees on technology issues. The technician provides desk-side and remote Tier 1 support for endpoints, peripherals, printing, conferencing, and user-level application issues; executes onboarding and offboarding; and maintains the endpoint asset inventory. All work is tracked in ManageEngine environment and performed against approved processes.

What You'll Do:

- End-user support (Tier 1): Receive, triage, resolve, and document incidents and service requests in ManageEngine — desktops, laptops, mobile devices, peripherals, printing, and conferencing/meeting-room equipment. Desk-side on site; remote support for out-of-region users during the coverage window.
- Onboarding: Execute new-hire setup per the KIOTI-approved process — account provisioning, mailbox setup, workstation preparation, peripheral and access setup.
- Offboarding and asset recovery: Account deprovisioning, equipment collection, asset record updates, and return-to-stock or disposal staging.
- Imaging and deployment: Workstation/laptop imaging, configuration, and deployment; hardware refresh execution; mobile device setup.
- Asset inventory: Maintain endpoint asset records (assignment, serial numbers, lifecycle status); keep deployable stock ready.
- Telephony (user level): RingCentral user provisioning and basic configuration — extensions, voicemail, softphone setup, headset support.
- Warehouse-area devices: Support endpoints, barcode scanners, label printers, and terminals located in warehouse areas, in compliance with KIOTI site safety requirements and PPE specifications.
- ERP/CRM first-line handling: Receive and triage user-level ERP and CRM tickets — login and access issues, client-side errors, basic how-to questions. Resolve what is resolvable at Tier 1 and escalate substantive application issues to KIOTI internal administrators. ERP/CRM administration and configuration are out of scope.
- User enablement: Guide employees on standard hardware and software usage.
- Documentation: Document procedures, resolutions, and knowledge-base articles in ManageEngine.

---

What You Bring:

- 1–3 years of help desk / desktop support experience, or equivalent certifications
- Windows 11 and Microsoft 365 support experience
- Basic user account support - password resets, account lockouts, MFA assistance (exposure to Entra ID / Active Directory is a plus)
- Basic connectivity troubleshooting - Wi-Fi, wired network, and printer issues at the user level
- Experience working in a ticketing system with documented case handling
- Clear written and verbal communication with non-technical users
- General understanding of how a corporate IT environment fits together - network, servers, identity, business applications - enough to describe issues accurately and escalate to the right team. Specialist knowledge is not expected.
- Ability and willingness to learn KIOTI-specific systems and, with training and documented procedures, take on additional routine tasks in these areas over time.

Preferred, but not required:

- ManageEngine ServiceDesk / Endpoint Central experience
- Basic Exchange Online mailbox administration
- RingCentral or comparable cloud telephony administration
- Genuine interest in learning enterprise business applications (ERP/CRM) at the user-support level - prior experience not required
- Experience supporting warehouse or manufacturing environments (scanners, label printers, ruggedized devices)

#IND

CCS Offers:

- Competitive salaries
- Comprehensive benefits including:
- Medical and dental plans
- Company paid vision and short and long term disability plans
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
- 401K with employer match
- Tuition reimbursement
- Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
- Company paid life Insurance
- Paid holidays and vacation
- Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success!  We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.  To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

## About Custom Computer Specialists

## Company Overview
- **One-liner**: Custom Computer Specialists (CCS) is a premier IT solutions and managed services provider delivering cybersecurity, cloud, networking, and technology consulting to mid-market and enterprise clients across the U.S.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: Hauppauge, New York, USA
- **Founded**: 1979
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Managed IT Services, Cybersecurity, Cloud Infrastructure, Technology Consulting, Unified Communications.
- **Target customers**: B2B, primarily serving K-12 education, higher education, healthcare, life sciences, defense contractors, government agencies, nonprofits, and professional services firms.
- **Mission or purpose statement**: "To serve as the trusted partner-of-choice for both our clients and partners by delivering compelling value and building relationships that last." [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Custom-Computer-Specialists-EI_IE30883.11,38.htm)

## Products & Services
- **Managed IT Services**: Fully managed proactive technology and security support, including help desk, onsite support, and network monitoring.
- **Managed Security (MSSP)**: SOC 2 Certified cybersecurity services including threat detection, incident response, and compliance guidance. Ranked #18 on the MSSP Alert list. [customonline.com](https://www.customonline.com/)
- **Business Continuity & Disaster Recovery**: Solutions to mitigate disaster risk and maintain operations.
- **Managed Voice (UCaaS)**: Unified communications and voice migration services.
- **Virtual CIO/CISO**: Strategic technology leadership and security advisory for organizations without in-house executive IT talent.
- **Project Services**: Network and data center infrastructure projects, cloud migrations, and AI implementation support.
- **Building Safety**: Strategy solutions to protect assets and ensure employee safety.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company).
- **Key Metric**: Estimated annual revenue between $25 million and $100 million (USD). [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Custom-Computer-Specialists-EI_IE30883.11,38.htm)
- **Notable Investors/Partners**: Not applicable (bootstrapped). Key partnerships implied through industry certifications (400+ technical/professional certifications).
- **Growth Signals**:
    - Recognized on the Inc. 5000 Fastest Growing Companies list (2025). [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Custom-Computer-Specialists-EI_IE30883.11,38.htm)
    - Named Best of Long Island (2025). [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Custom-Computer-Specialists-EI_IE30883.11,38.htm)
    - Ranked #18 on the MSSP Alert Top 250 list.
    - Named to CRN’s MSP and Solution Provider lists.
    - Acquired eKeeper Systems, Inc. to strengthen Midwest presence. [customonline.com](https://www.customonline.com/)
    - 98% client retention rate. [customonline.com](https://www.customonline.com/)

## Competitive Advantages
- **Longevity & Stability**: Operating for over 40 years (since 1979), demonstrating deep market resilience and client trust.
- **Deep Specialization**: Focused expertise in highly regulated verticals (education, healthcare, defense, government) with a SOC 2 Certified security practice.
- **High Retention**: A 98% client retention rate indicates exceptional service quality and long-term partnerships.
- **Award-Winning Reputation**: Consistently recognized as a top MSP, MSSP, and "Best Place to Work," which differentiates them in a crowded market.
- **Talent Investment**: Significant commitment to internship and entry-level training programs, creating a strong pipeline of skilled professionals.

## Strategic Focus
- **Geographic Expansion**: Growing presence beyond the Northeast with acquisitions (eKeeper Systems in Indiana) and offices in Delaware, North Carolina, Ohio, and Rhode Island. [customonline.com](https://www.customonline.com/about-us/)
- **AI Implementation**: Actively focusing on helping clients "Transform AI into a measurable advantage" and drive implementation. [customonline.com](https://www.customonline.com/)
- **Cybersecurity Leadership**: Continuing to strengthen its position as a top-tier MSSP, investing in advanced threat detection and compliance capabilities.
- **Talent Development**: Maintaining a strong focus on continuous learning, certification, and internal career growth to retain top technical talent.

## Why Work Here
- **Culture**: Emphasizes a "Right People, Right Results" philosophy with a collaborative, team-first environment. Described by employees as a "second family" where people support each other. [customonline.com](https://www.customonline.com/careers/)
- **Remote/Hybrid Policy**: Mixed model with onsite roles (e.g., Network Technician in Bronx, NY) and roles likely based at headquarters in Hauppauge, NY. Satellite offices exist in other states.
- **Learning & Growth**: Strong commitment to "continuous learning" with 400+ certified professionals. Tuition reimbursement and a Technical Certification Gift Card Rewards Program are offered.
- **Benefits**:
    - Medical & Dental Plans
    - Company-Paid Vision Plan
    - Short & Long-Term Disability
    - Flexible Spending Programs (Healthcare, Dependent Care, Transit & Parking)
    - 401k with Employer Match
    - Tuition Reimbursement
    - Onsite Fitness Center (or Gym Membership Reimbursement for satellite employees)
    - Company Life Insurance
    - Paid Holidays & Vacation
- **Meaningful Work**: Employees participate in technology projects that "create a better world for today and the future," serving schools, hospitals, and defense organizations. [customonline.com](https://www.customonline.com/careers/)

## Sources
1. [customonline.com](https://www.customonline.com/)
2. [customonline.com - About Us](https://www.customonline.com/about-us/)
3. [customonline.com - Careers](https://www.customonline.com/careers/)
4. [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Custom-Computer-Specialists-EI_IE30883.11,38.htm)
5. [indeed.com](https://www.indeed.com/cmp/Custom-Computer-Specialists)

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