---
title: 'Help Desk Technician at IntraFi'
canonical: 'https://feeny.ai/job/help-desk-technician-intrafi-arlington-8wgjjhqb64mp'
type: 'job'
last_seen: '2026-09-08'
---

# Help Desk Technician at IntraFi

- **Company:** IntraFi
- **Location:** Arlington, VA
- **Compensation:** $30–$36/hr
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-26
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/intrafi/fd0261c9-f8a3-4f0f-b0ae-5c9048694e57

## Job description

At IntraFi, we do more than innovate—we empower. Our services help banks provide vital financial access to small businesses, companies, and consumers across the country. With a network of more than 3,000 financial institutions, we help support the institutions that drive our economy, enabling them to fund affordable housing, family farms, and businesses of all sizes. The ability to lend locally strengthens our financial system, and our team plays a direct role in making that possible. It is this greater purpose that brings people to IntraFi and keeps them here.

As the nation’s largest deposit allocation service provider and the inventor of reciprocal deposits, IntraFi has spent over two decades creating dynamic solutions that help financial institutions grow, manage liquidity, and serve their communities. Our impact extends across institutions of all sizes—from community banks to large financial organizations—which enables us to achieve aggressive business growth objectives while helping strengthen the broader financial system. Consistently recognized by American Banker, Washington Post, and Fortune as one of the best places to work, we offer a collaborative, flexible environment where innovation thrives. Join us and be part of a team making a meaningful impact on the industry, on financial institutions, and on the future of financial services.

## Your Role

- You would be a key member of the IT Help Desk Team, providing technical support to all onsite and remote employees, as well as providing external customer support to customers.

## Your Responsibilities

- Provide functional IT support to all user levels within IntraFi, as well as exceptional customer service/support to end users/customers of IntraFi’s products and services
- Diagnose computer problems, install software, and perform tests on computer equipment and programs
- Troubleshoot technical problems over the phone, remotely, and in person
- Setup and deploy IT equipment, monitor systems, and perform maintenance

Required Experience, Skills, and Qualifications

- Experience with artificial intelligence (AI) tools to optimize workflows, problem-solving, and productivity.
- One to three years of progressive experience in a help desk environment
- Excellent written and oral communication skills and outstanding interpersonal skills sufficient to effectively promote good working relations with both nontechnical and technical business clients and coworkers
- Superior problem-solving capabilities
- Ability to multitask within tight deadlines and strong organizational skills
- Self-directed and results/goal-oriented
- BS or equivalent experience
- Background in financial services is beneficial

This position is a hybrid role where the employee must work two full days per week in our office in Arlington, Virginia. For the first 90 days, the employee must work three full days per week in the office.

Employee Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Parental leave Professional development assistance Referral program Vision insurance

IntraFi LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, veteran status, disability, or sexual orientation in employment of the provision of services.

IntraFi’s job application process may include online videoconference interviews, in-person interviews, presentations, and computer-based assessments. If you require reasonable accommodation to complete any part of the application process, please contact hr@intrafi.com.

## About IntraFi

## Company Overview
- **One-liner**: IntraFi operates the largest deposit network in the U.S., connecting over 3,000 financial institutions to help them manage liquidity, keep deposits secure, and support community lending.
- **Entity Type**: Private (no public ticker; funded through operations, no disclosed venture rounds)
- **Headquarters**: Arlington, Virginia, USA
- **Founded**: 2002 (as Promontory Interfinancial Network)
- **Founders**: Mark Jacobsen (CEO and co‑founder, inventor of reciprocal deposits) and former banking regulators

## Core Business
- **Primary industry**: Financial technology (fintech) – deposit network services for banks and financial institutions.
- **Target customers**: B2B – community banks, regional and money center banks, brokerage firms, fintechs, and other financial services organizations.
- **Mission/purpose**: Help financial institutions keep customers’ money secure, manage cash balances, and increase profitability while driving local economic growth through reciprocal deposits.

## Products & Services
- **CDARS®** (Certificate of Deposit Account Registry Service): Allows depositors to access multi‑million‑dollar FDIC insurance through a single bank by placing funds across network banks.
- **ICS®** (Insured Cash Sweep): Provides FDIC insurance on large money market and demand deposit account balances.
- **IntraFi Sweep™**: Automated sweep service for managing excess liquidity.
- **IntraFi Yankee Sweep®**: Helps institutions place deposits across state lines to manage liquidity.
- **IntraFi Assetpoint®**: Marketplace for buying and selling bank assets, including loans and private equity capital call facilities.
- **IntraFi Repo™**: Repurchase agreement service for short‑term liquidity.

All offerings are technology‑enabled services (SaaS‑like platform) that integrate with banks’ core systems.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Over 3,000 financial institutions in the network, representing 64% of all U.S. banks, including 79% of CDFIs and 92 of the top 100 U.S. banks.
- **Notable Investors/Partners**: Not disclosed; company is self‑sustaining with a 20+ year track record. Partners include thousands of banks across the U.S.
- **Growth Signals**: 
  - Largest per‑depositor, per‑bank capacity in the industry.
  - Tens of billions of dollars processed daily.
  - 99% customer satisfaction rating.
  - 23+ year track record with zero service disruptions through three financial crises.
  - Regularly examined by federal regulators using FFIEC standards.

## Competitive Advantages
- **Network scale**: The largest deposit network in the U.S., unmatched capacity and reach.
- **First‑mover**: Invented reciprocal deposits (CDARS/ICS) and holds patents on core technology.
- **Operational resilience**: Cloud‑hosted, multi‑region redundancy, third‑party stress testing and disaster recovery.
- **Regulatory expertise**: Founded by former regulators; board and executive team have deep banking and regulatory backgrounds.
- **Client‑centric service**: Dedicated relationship managers and a client services team with a 99% satisfaction rating.

## Strategic Focus
- Continue innovating deposit placement and liquidity management solutions.
- Expand network participation among community banks, CDFIs, and minority‑owned depository institutions (e.g., the ACT® Deposit Program).
- Maintain operational excellence and security as regulatory expectations evolve.
- Leverage technology (including AI and cloud) to enhance service offerings and client experience.

## Why Work Here
- **Culture**: Collaborative, mission‑driven environment focused on doing good for clients and communities. Recognized as #1 Best Place to Work by *American Banker* and *Washington Business Journal*.
- **Work model**: Flexible hybrid environment (Arlington, VA HQ); some remote roles available (e.g., QA Engineer in Midwest locations).
- **Benefits**: 
  - Generous time off (annual, personal, parental, paid holidays, sick leave)
  - Quality medical, dental, vision plans
  - 401(k) with company match
  - Life and disability insurance
  - Free food, monthly social events
  - Employee Assistance Program
  - Annual training‑dollar allowance
  - Free onsite gym
- **Engineering culture**: Emphasis on innovation (Java, AWS, AI), collaboration with finance experts, and opportunity to work on critical financial infrastructure.

## Sources
1. [intrafi.com](https://www.intrafi.com/) – Homepage and service overview
2. [intrafi.com/about-us](https://www.intrafi.com/about-us) – Company history, leadership, mission
3. [intrafi.com/join-us](https://www.intrafi.com/join-us) – Careers page, benefits, culture
4. [jobs.lever.co/intrafi](https://jobs.lever.co/intrafi) – Current job openings (Software Architect, QA Engineer, Operations Analyst, etc.)
5. [intrafi.com/intrafi-faq](https://www.intrafi.com/intrafi-faq) – Company FAQs with network stats, security, and community impact

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