---
title: 'Help Desk Technician (Tier 3) - ACWS at Data Systems Analysts, Inc.'
canonical: 'https://feeny.ai/job/help-desk-technician-tier-3-acws-data-systems-analysts-inc-fort-dix-yb2cnk3c9gbj'
type: 'job'
last_seen: '2026-09-11'
---

# Help Desk Technician (Tier 3) - ACWS at Data Systems Analysts, Inc.

- **Company:** Data Systems Analysts, Inc.
- **Location:** Fort Dix, NJ
- **Compensation:** $95k–$105k
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/datasystemsanalystsinc/jobs/5410671008

## Job description

All hired employees are expected to have experience with Microsoft Copilot and / or an approved equivalent AI solution.

Help Desk Technician (Tier 3) Summary: Provides advanced Tier 3 technical support for ACWS by resolving complex incidents and defects escalated from Tier 2, conducting root cause analysis, supporting production troubleshooting, maintaining accurate ticket documentation, and coordinating with development, operations, cybersecurity, and government stakeholders to sustain reliable mission operations.

Required Skills:

- Associate’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent relevant experience.
- CompTIA Security+ and AWS cloud engineering or architecture certification
- 4+ years of experience providing enterprise help desk, service desk, application support, or production support for mission-critical systems.
- Experience performing Tier 3 technical troubleshooting for complex incidents, application defects, user access issues, workflow failures, integration issues, and production support escalations.
- Strong root cause analysis skills, including the ability to review logs, reproduce issues, analyze system behavior, document findings, and coordinate durable fixes with technical teams.
- Experience ticketing tools such as AESMP, ServiceNow, Jira, or similar systems to manage incident records, status updates, resolution details, and SLA/SLO performance.
- Ability to communicate effectively with users, functional support teams, developers, testers, DevSecOps, cybersecurity, and government stakeholders.
- Knowledge of enterprise application support, secure production operations, access management, incident management, problem management, and knowledge management practices.
- Ability to maintain accurate documentation, support repeatable troubleshooting procedures, and contribute to user-facing knowledge and self-help materials.
- Active Secret Clearance

Desired Qualifications:

- Experience supporting Army, DoD, federal acquisition, contracting, financial, or other mission enterprise systems.
- Experience supporting Appian, low-code/no-code applications, Java-based services, APIs, databases, business intelligence tools, or cloud-hosted environments.
- Familiarity with DoD security requirements, IL5/IL6 environments, RMF/ATO support, CAC-enabled systems, role-based access, and secure incident handling.
- Experience developing SOPs, troubleshooting guides, ticket quality standards, dashboards, trend analysis, and service improvement recommendations.
- Working knowledge of AI concepts and practical applications for improving service desk knowledge management, ticket triage, trend identification, and user self-help.

Responsibilities:

- Provide Tier 3 support for complex incidents, defects, and requests

- Analyze logs, data, workflows, integrations, and symptoms

- Manage tickets to response and resolution targets

- Coordinate triage, workarounds, fixes, and validation

- Contribute to SOPs, troubleshooting procedures, knowledge articles, self-help materials, and lessons learned to reduce repeat incidents and improve support quality.

#DSA209

## #LI-JE1

The posted salary range is a good-faith estimate. Actual compensation will be based on the selected candidate’s qualifications, experience, skills, and other job-related factors.

DSA - Salary Pay Range $95,000—$105,000 USD

Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. DSA is proud to be an Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. DSA requires background checks , where permitted , by law. DSA is an E-Verify Employer.

## About Data Systems Analysts, Inc.

## Company Overview
- **One-liner**: Data Systems Analysts, Inc. (DSA) delivers secure, innovative IT and critical infrastructure protection solutions to defense, intelligence, civilian, state, and commercial customers.
- **Entity Type**: Private (100% employee-owned via ESOP)
- **Headquarters**: Trevose, Pennsylvania, United States
- **Founded**: 1963
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: IT System Operations and Maintenance, Critical Infrastructure Protection, Cybersecurity, Artificial Intelligence / Machine Learning, Data Science, Cloud Solutions, DevSecOps, Software Development
- **Target customers**: B2G (U.S. Department of Defense, Federal Civilian agencies, state/local governments), B2B (academia, commercial entities), and critical infrastructure operators
- **Mission**: “To provide resilient, sustainable solutions for our clients” and “to be a recognized leader of secure, innovative technology and information management solutions that enable our customers to serve the public and safeguard our nation.”

## Products & Services
For each major offering:
- **Artificial Intelligence / Machine Learning (AI/ML)**: Solutions to narrow the gap between human learning and machine learning, enabling greater efficiencies
- **Cybersecurity**: Full-spectrum cyber operations, security, and compliance (CMMC Level 2, ISO/IEC 27001:2013 certified)
- **Data Science**: Advanced analytics, data aggregation, and operational insight for critical infrastructure
- **System Engineering & Technical Assistance (SETA)**: Technical integration and support for mission-critical programs
- **DevSecOps**: Secure software development lifecycle integration
- **Software Development**: Custom application development and modernization
- **Cloud Solutions**: Cloud migration, management, and secure cloud architectures
- **Analytics**: Business and operational analytics for decision support
- **Critical Infrastructure Intelligence Systems**: Monitoring and protection for energy, transportation, and other essential assets

## Market Standing
- **Valuation**: Not disclosed (private, employee-owned company)
- **Key Metric**: Annual Revenue of **$174.7M** (per LinkedIn data)
- **Notable Investors/Partners**: 100% employee-owned; no external investors. Key certifications include CMMC Level 2 (C3PAO), ISO 9001:2015, ISO/IEC 27001:2013, and CMMI Maturity Level 3 for Services and Development.
- **Growth Signals**: Headcount of 306 employees (+26.1% YoY); 15 active job postings as of mid-2026; recent award of an Enterprise Task Order (undisclosed agency); operations in 18 countries.

## Competitive Advantages
- **100% Employee-Owned (ESOP)**: Every employee has a direct stake in the company’s success, fostering a high-performance, mission-focused culture.
- **Deep Government Credentials**: Over 60 years of experience supporting U.S. defense and civilian agencies with top-tier security clearances and compliance certifications.
- **Comprehensive Certification Portfolio**: Holds CMMC Level 2, ISO 9001, ISO 27001, and CMMI ML3 – a rare combination that opens doors to sensitive, high-value contracts.
- **Proven Track Record**: Foundational role in providing secure messaging for the DoD; now a trusted partner for critical infrastructure monitoring and national security.

## Strategic Focus
- Continued expansion in Artificial Intelligence, Machine Learning, and Data Science to drive operational efficiencies for clients.
- Deepening capabilities in DevSecOps and Cloud Solutions to support federal modernization initiatives.
- Broadening reach into commercial critical infrastructure (energy, transportation, universities) while strengthening core defense and civilian programs.
- Maintaining and growing certification portfolio to remain competitive in the government contracting space.

## Why Work Here
- **100% Employee-Owned**: All employees receive company stock at no cost, creating direct ownership and long-term wealth-building opportunities.
- **Competitive Benefits**: Customizable medical/dental/vision, 20% 401(k) match (through ESOP), paid leave, life insurance, pet insurance, identity theft protection, and wellness programs.
- **Career Development**: DSA University funds degree programs, certifications, and professional memberships; culture encourages lifelong learning (Fundamental #2: “Be a Lifelong Learner”).
- **Mission-Driven Culture**: Clear focus on national security and critical infrastructure protection; strong ethics and “DSA Way” fundamentals.
- **Military-Friendly**: Actively recruits veterans and values prior military experience; many employees come from Air Force, Army, and defense contractors.
- **Work Environment**: Hybrid/office presence across 60+ locations in the U.S. and internationally; roles include remote opportunities depending on contract requirements.

## Sources
1. [dsainc.com](https://www.dsainc.com/)
2. [dsainc.com/who-we-are](https://www.dsainc.com/who-we-are/)
3. [dsainc.com/join-our-team](https://www.dsainc.com/join-our-team/)
4. [dsainc.com/leadership](https://www.dsainc.com/leadership/)
5. [LinkedIn – DSA](https://www.linkedin.com/company/dsa)

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