---
title: 'Help Desk/ Windows Support at Prominent Edge LLC'
canonical: 'https://feeny.ai/job/help-desk-windows-support-prominent-edge-llc-gaithersburg-fqwmca4mr80a'
type: 'job'
last_seen: '2026-09-07'
---

# Help Desk/ Windows Support at Prominent Edge LLC

- **Company:** Prominent Edge LLC
- **Location:** Gaithersburg, MD
- **Compensation:** $50k–$53k
- **Work type:** onsite
- **Posted:** 2022-01-24
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/prominentedge/51e6bf30-34e2-4d3e-a06e-f3529067eb0d

## Job description

We are looking for an Information Help Desk/ Windows Support in Gaithersburg, MD to join our team at Prominent Edge. We are a small, stable, growing company that believes in doing things right. Our projects and the needs of our customers vary greatly; therefore, we always choose the technology stack and approach that best suits the particular problem and the goals of our customers. As a result, we want engineers who do high-quality work, stay current, and are up for learning and applying new technologies when appropriate.

Required experience:

- Supporting customers in-person and remotely
- Writing simple documentation, step-by-step guides, or customer request details for others to read and use
- Using knowledge base applications or sites to map situations to potential solutions
- Applying basic network concepts in resolving customer issues
- Applying standard operating procedures or known solutions.
- Associates degree, 60 credit hours completed in computer science or information systems management or one year of experience in providing Tier II Desktop Support service in an Enterprise environment (250 or more users)

Required certifications:

- ITIL Foundations v3 or v4 (the contractor has 40 business days from start date to obtain this certification)
- Dell Hardware (the contractor has 20 business days from start date to obtain this certification)
- CompTIA A+

Experience supporting technology and users of technology in a customer support function or role, including at least three items below:

- Windows endpoint device installation
- Windows endpoint device break / fix & upgrade
- Local and network printer installation & repair
- UPS repair (APC)
- Installation of Windows based COTS software & drivers,
- Installing NIST Windows system images
- Windows security patching
- Malware & virus removal
- Troubleshooting multifaceted incidents and questions

W2 Benefits Not only you get to join our team of awesome playful ninjas, we also have great benefits: 3 weeks paid time off per year+10 Holidays Six percent 401k matching, vested immediately We offer comprehensive health care plan(s) with nationwide coverage for you and your family This organization participates in E-Verify

## About You

You are organized and eager to accept responsibility. You want a seat at the table at the inception of new efforts; you do not want things "thrown over the wall" to you. You are an active listener, empathetic and willing to understand and internalize the unique needs and concerns of each individual client. You adjust your speaking style for your audience and can interact successfully with both technical and non-technical clients. You are detail-oriented but never lose sight of the Big Picture. You can work equally well individually or as part of a team. U.S. citizenship required.

## About Us

We are both a Products and Services company. We not only create our own products but we also provide DevOps as a service to our clients. "Hire the best people. Do the best work." is our Brand Statement. We value teamwork. We support each other and believe in shared success. We believe in Continuous Improvement. We believe in Continuous Learning. We work in both the Commercial and Government sectors. We have been doing remote work since the inception of the company and are very good at it.

## About Prominent Edge LLC

## Company Overview
- **One-liner**: Prominent Edge is a US-based, minority-owned small business that delivers custom web, mobile, geospatial, DevOps, and AI/data analytics solutions to government and commercial clients.
- **Entity Type**: Private (bootstrapped, no outside investment)
- **Headquarters**: Centreville, Virginia, United States (also offices in Nokesville, VA)
- **Founded**: 2014
- **Founders**: Syrus Mesdaghi (co-founder and former CEO, departed April 2026)

## Core Business
- **Primary industry**: Software Development & IT Consulting (Web & Mobile, DevOps, Geospatial, AI/Data Analytics, UX Design)
- **Target customers**: B2B – US Government agencies (public safety, civilian, defense & intelligence) and commercial enterprises (product companies, gaming, system integrators)
- **Mission statement**: “To provide our customers with superior technical solutions that enable them to transform complexity into clarity.”

## Products & Services
- **Full Software Life Cycle Services**: Design, development, maintenance, and support across engineering, DevOps, design, and data science.
- **Web & Mobile Development**: Custom applications for modern platforms.
- **DevOps & Automation**: CI/CD pipelines, infrastructure as code, cloud automation.
- **Geospatial Solutions**: Advanced GIS and remote sensing capabilities (e.g., real-time visualization of James Webb Telescope data).
- **AI & Data Analytics**: Machine learning pipelines, object detection, data visualization.
- **UX Design**: User experience research and interface design.
- **Team Augmentation**: Staffing and hand-off services for client teams.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held, no outside investment)
- **Key Metric**: Total funding – $0 (bootstrapped); Revenue – not publicly available
- **Notable Investors/Partners**: None (no outside investment); certified under GSA MAS (General Services Administration Multiple Award Schedule) for government contracts.
- **Growth Signals**: 
  - Maintains ISO 27001, ISO 9001, and CMMI Dev Level 3 certifications.
  - Key projects include StatEngine (real-time public safety analytics platform) and NASA’s James Webb Telescope data visualization.
  - Employee count of ~16 (as of 2026) with a slight year-over-year decline (-5.3%).
  - Active job postings for Director of R&D, Full Stack Engineer with TS/SCI clearance, and Business Support Analyst.

## Competitive Advantages
- **Dual market focus**: Serves both government (with required clearances and certifications) and commercial clients.
- **Certifications**: ISO 27001 (security), ISO 9001 (quality), and CMMI Dev Level 3 – rare for a small firm.
- **US-based & minority-owned**: SBA 8(a) certified, giving preference for federal contracts.
- **Deep technical breadth**: Covers full stack, geospatial, AI, and DevOps – not just a niche shop.
- **Bootstrapped stability**: No outside investors means no pressure to scale quickly, allowing focus on culture and quality.

## Strategic Focus
- **Current priorities**: Expanding R&D capabilities (hiring Director of R&D) and scaling government business with cleared personnel.
- **Direction**: Continue to differentiate through geospatial intelligence and AI/ML solutions, while maintaining a remote-first, employee-centric culture.

## Why Work Here
- **Remote-first culture**: Fully remote roles available (e.g., Full Stack Software Engineer with TS/SCI clearance), with some hybrid/on-site options in the DC area.
- **Benefits**: Comprehensive PPO/PSO healthcare, 6% 401k match (immediately vested), education & training allowance, generous PTO, top-of-the-line tools, and fully compensated overtime (no free extra work).
- **Culture**: Employee reviews rate 4.1/5.0 overall, with compensation (4.5) and culture (4.3) as top strengths. Emphasis on work-life balance (3.9) and continuous learning.
- **Team**: Small, agile team of ~16 people; direct exposure to senior leadership and diverse projects.
- **Note**: The CEO/co-founder departed in April 2026; the company is now led by Maribel Soto (VP of Growth) and other executives.

## Sources
1. [prominentedge.com](https://prominentedge.com/) – Homepage service offerings and certifications.
2. [prominentedge.com](https://prominentedge.com/about.html) – About page (mission, history, leadership, SBA 8(a) status).
3. [prominentedge.com](https://prominentedge.com/careers) – Careers page (benefits, remote-first, perks).
4. [jobs.lever.co](https://jobs.lever.co/prominentedge) – Active job postings and locations.
5. [linkedin.com](https://www.linkedin.com/company/prominent-edge) – LinkedIn company page (employee count, departures, reviews, office locations, salary ranges).

## Other roles at Prominent Edge LLC

- [Director of R&D](https://feeny.ai/job/director-of-r-d-prominent-edge-llc-washington-jc5p9nbmzwha) — Washington, DC
- [Business Support Analyst (CIC)](https://feeny.ai/job/business-support-analyst-cic-prominent-edge-llc-gaithersburg-thz3e5dqf671) — Gaithersburg, MD
- [Full Stack Software Engineer with TS/SCI clearance](https://feeny.ai/job/full-stack-software-engineer-with-ts-sci-clearance-prominent-edge-llc-united-x25yybn9sywp) — United States