---
title: 'Helpdesk / Access Manager- Senior / Mid (Top Secret with agreement to obtain CI Poly) at North Point Technology'
canonical: 'https://feeny.ai/job/helpdesk-access-manager-senior-mid-top-secret-with-agreement-to-obtain-ci-poly-h05z2wwnrvay'
type: 'job'
last_seen: '2026-09-13'
---

# Helpdesk / Access Manager- Senior / Mid (Top Secret with agreement to obtain CI Poly) at North Point Technology

- **Company:** North Point Technology
- **Location:** Fort Belvoir Virginia, United States
- **Posted:** 2026-05-12
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/northpointtechnology/jobs/8546387002

## Job description

This job requires active TS/SCI clearance with a CI Polygraph. Please apply only if you have an active TS/SCI clearance with a CI Polygraph.

Helpdesk / Access Manager (Senior / Mid)

Position / LCAT: Helpdesk / Access Manager Level: Senior and Mid Lead Designation: N/A Location: Fort Belvoir, VA

## Role Summary

Serves as an enterprise access manager and validator for Army intelligence users requiring access to IC PKI-enabled databases (e.g., Army M3, AIDP), communities of interest (COIs), and entitlement/mission managers on mission networks such as the Joint Entitlement Management System (JEMS) and GATEKEEPER. Validates access requests based on the user's justification and security clearance level. Conducts PKI Trusted Agent activities, verifies security clearance information, and supports complex security classification procedures involving coalition/foreign partner support, foreign disclosure, intelligence dissemination, and cross-domain operations.

## Responsibilities

- Execute 12 hours of service during regular working hours Monday–Friday; access request queues must be zeroed by close of business (COB) Friday of each week
- Manage and validate access to IC PKI-enabled databases; monitor SIPRNET and JWICS database account requests at least three times a day within INSCOM core hours
- Provide Tier 2 database support, including log-in errors, application troubleshooting, user search and profile support, and database account metrics management
- Manage Intelligence Community of Interest (COI) access for database users; monitor COI sites and approve authorized account requests
- Manage requests in entitlement management systems for the Army Intelligence Enterprise, ensuring proper organizational alignment and validating need-to-know
- Manage access to NATO SECRET reader groups on SIPRNET and JWICS; monitor request sites at least once daily
- Maintain the Army organization structure within JEMS, ensuring alignment with the Army command structure
- Serve as DoDIIS Public Key Infrastructure (PKI) Trusted Agents for assigned personnel
- Communicate with requested individuals to ensure accurate entries in the DoDIIS Full-Service Directory (FSD)
- Assist personnel with proper installation of certificates and coordinate with the local Full-Service Directory SSO
- Create and maintain the Access Management SOP including all policies and procedures related to trusted agent activities and access management; review every 6 months
- Maintain and update Transaction Metrics log on a weekly basis
- Produce ad hoc metrics reports within 2 business days of Government request
- Engage with organizations within the Army Intelligence Community to discuss mission requirements
- Review entitlements currently shared with the Army Intelligence Community on a regular basis
- Search and discover entitlements that could positively impact authorized Army missions; create and maintain a list of these entitlements
- Ensure organizations and missions are properly aligned in entitlement management systems
- Answer Help Desk dedicated phone line and check voicemail periodically throughout shift
- Monitor Help Desk Group Mailbox across multiple networks and respond within 2 hours during INSCOM core hours
- Manage and update Help Desk websites on SIPR and JWICS; update website regularly as information changes
- Update the Help Desk handout on a monthly basis

Required Qualifications

Senior Level:

- 4 years demonstrated advanced experience with the M3, such as profile management or validating access to system Communities of Interest
- Demonstrated experience instructing and conducting training for military audiences
- Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles, or validating access using need-to-know applications (JEMS, NCTC, etc.)
- Demonstrated experience involving complex security classification procedures/decisions such as coalition/foreign partner support, foreign disclosure, intelligence dissemination, or cross-domain operations
- Demonstrated understanding of organizational messaging in DoD or IC
- Experience drafting briefing slides to clearly articulate complex issues and procedures
- Current DoD TS/SCI Security Clearance with ability to obtain CI polygraph
- Ability to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification / IT Level II within 30 calendar days of indoctrination at HQ INSCOM

Mid Level:

- 2 years demonstrated experience with the M3, such as profile management or validating access to system Communities of Interest
- Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles, or validating access using need-to-know applications (JEMS, NCTC, etc.)
- Demonstrated experience involving complex security classification procedures/decisions such as coalition/foreign partner support, foreign disclosure, intelligence dissemination, or cross-domain operations
- Demonstrated understanding of organizational messaging in DoD or IC
- Current DoD TS/SCI Security Clearance with ability to obtain CI polygraph
- Ability to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification / IT Level II within 30 calendar days of indoctrination at HQ INSCOM

## Preferred Qualifications

- Bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education
- Associates degree with 7 years' experience in an intelligence discipline OR High School Diploma with 9 years' experience in an intelligence discipline

North Point Technology is THE BEST place to work for curious-minded engineers motivated to support our country’s most crucial missions!  We focus on long term projects, leveraging the latest technology in support of innovative solutions to solve our customer’s most difficult problems.

At North Point Technology, EMPLOYEES come first!  We value our employees by providing excellent compensation, benefits, and a flexible work-life balance. We strive for a close-knit and open atmosphere where the owners are always directly available to our team members.

Come join us! Apply with North Point Technology today!

For positions requiring a federal security clearance, your clearance level must be clearly identified on your resume.

## About North Point Technology

## Company Overview
- **One-liner**: North Point Technology is an industrial automation and control systems integration firm providing engineering consulting, design, programming, training, maintenance, and support services to industrial and municipal clients worldwide.
- **Entity Type**: Private (Small Business, Woman-Owned Business Enterprise – WBE)
- **Headquarters**: Johnson City, New York, USA (Binghamton area)
- **Founded**: Not publicly available (mentions a February 2018 press article, suggesting operation for at least 8+ years)
- **Founders**: Not publicly disclosed; Lisa Lee serves as Principal / CEO

## Core Business
- **Primary industry**: Industrial automation & control systems integration
- **Target customers**: Industrial and municipal clients (B2B), including large and small organizations globally; also serves U.S. government/defense missions (per greenhouse job board)
- **Mission / purpose**: “Optimize and enhance processes and control, provide regulatory and operations reporting, minimize power and chemical consumption, allow remote access and monitoring, lower operating and training costs, enhance operator usability, reduce system downtime, save time and money.” (from northpointusa.com)

## Products & Services
- **PLC and DCS Systems**: Programming and commissioning of Programmable Logic Controllers and Distributed Control Systems.
- **SCADA and HMI Systems**: Design, programming, and commissioning of Supervisory Control and Data Acquisition and Human-Machine Interface systems.
- **Historian and Reporting Systems**: Data logging, historical analysis, and regulatory/operations reporting.
- **Ethernet and Fieldbus Networks**: Industrial network design and integration.
- **Telemetry and Secure Networking**: Remote monitoring, secure communication links.
- **Drives and Motion Controllers**: Variable frequency drives, motion control systems.
- **Machine Control and Vision Systems**: Custom machine control and industrial vision solutions.
- **Instrumentation and Analysis**: Sensor selection, calibration, and process analysis.
- **Control Panels and Hardware**: Design and fabrication of control panels.
- **IIoT and Cloud Computing**: Industrial Internet of Things implementations, cloud hosting for SCADA/databases, web-based KPI dashboards.
- **Specialized Mobile App Development**: Custom mobile applications for industrial monitoring and control.
- **Cloud SCADA Hosting**: Hybrid local/cloud SCADA hosting, secure remote access, business process applications.

## Market Standing
- **Valuation / Market Cap**: Not publicly available (private small business)
- **Key Metric**: Not publicly disclosed (no revenue or funding data available)
- **Notable Investors / Partners**: None publicly listed; the company is self-funded/bootstrapped. Certifications: Woman-Owned Business Enterprise (WBE) by City of Albany, NY; Small Business Enterprise (SBE). Likely eligible for government set-aside contracts.
- **Growth Signals**: The company actively recruits for full-time Industrial Automation/PLC Engineers, indicating ongoing demand. They are open to managing branch locations for qualified candidates, suggesting potential expansion. The website mentions recent cloud/IIoT service offerings, aligning with industry trends.

## Competitive Advantages
- **Woman-Owned Small Business (WOSB) status**: Provides eligibility for federal and state contracting set-asides, a differentiator in the automation integration space.
- **Broad technical depth**: Covers the full stack from PLC/DCS to cloud, mobile apps, and IIoT, allowing end-to-end solutions.
- **Global reach with small-company flexibility**: Works with clients worldwide while maintaining an entrepreneurial, hands-on approach.
- **Community and customer focus**: Emphasizes long-term relationships, quality, and reliability.

## Strategic Focus
- Expand cloud and IIoT capabilities to help clients reduce downtime and operational costs through remote monitoring and data analytics.
- Grow the engineering team, particularly experienced automation engineers with 10+ years of experience.
- Potentially open branch locations in other regions (mentioned in career page).
- Leverage WBE/SBE certifications to win more government and municipal contracts.

## Why Work Here
- **Culture**: Entrepreneurial, community-oriented, and flexible. The company values employee involvement in all aspects of the business and direct client contact.
- **Work environment**: Small engineering firm where engineers can gain hands-on experience across multiple projects and industries.
- **Remote / hybrid policy**: Not explicitly stated; likely on-site in Johnson City, NY, with possible travel to client sites.
- **Perks**: Competitive compensation and benefits, flexible work hours, potential for relocation assistance and signing bonus for qualified candidates.
- **Engineering culture**: Focus on continuous learning, certification in automation software (e.g., Ignition is a plus), and project management growth.
- **Community involvement**: The company supports local charities, schools, FIRST Robotics teams, and global missions (e.g., Haiti, Kenya). Employees are encouraged to volunteer.
- **Requirements**: U.S. Citizenship required; must be able to travel domestically and internationally with a valid U.S. passport.

## Sources
1. [northpointusa.com](http://www.northpointusa.com/) – Company overview, services, values
2. [northpointusa.com/new-home](http://www.northpointusa.com/new-home) – Services and certification details
3. [northpointusa.com/join-npt](http://www.northpointusa.com/join-npt) – Careers page, core values, community involvement
4. [boards.greenhouse.io/northpointtechnology](https://boards.greenhouse.io/northpointtechnology) – Current job openings and company description
5. [northpointtechnology.com/about](https://www.northpointtechnology.com/about) – Additional about page (may be a rebranded domain, mentions CEO, mission, government focus)

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