---
title: 'Helpdesk Automation Engineer at SeatGeek'
canonical: 'https://feeny.ai/job/helpdesk-automation-engineer-seatgeek-new-york-rvc40b0c9kx1'
type: 'job'
last_seen: '2026-10-29'
---

# Helpdesk Automation Engineer at SeatGeek

- **Company:** SeatGeek
- **Location:** New York, NY
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-29
- **Apply:** https://seatgeek.com/jobs/8304201?gh_jid=8304201

## Job description

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

This role is central to making SeatGeek's Helpdesk and core IT systems proactive by default, powered by automation and AI-driven self-service. You will build smart automations, turn tricky escalations into scalable learnings and solutions, and configure best-in-class AI and automation systems for maximum impact. You’ll take ownership of the employee experience as the technical driver of how employees get help, and how recurring issues are prevented - harnessing demand patterns and data to make support feel seamless.

You’ll help build an excellent technology experience today while creating the systems and operating patterns needed for a thoughtful AI-amplified future. The right person ruthlessly challenges the status-quo, and is equally comfortable designing and building an automated workflow, debugging an access issue, or walking into a conference room before a meeting to make sure everything is humming. You’ll also play a visible role in our NYC office, helping make conference rooms, shared spaces, all-hands meetings, and everyday workplace technology dependable and easy to use.

## What you'll do

- Build for an AI-amplified future by designing, launching and improving helpdesk and automation workflows with an eye towards faster and higher quality issue resolution
- Be proactive: own the support and automation operating model and use demand patterns and service data to improve intake, knowledge, self-service, routing, documentation, root-cause resolution, and continuous improvement
- Translate stakeholder needs and data analysis into practical solutions, rollout plans, documentation, and durable operating processes while partnering with vendors and internal stakeholders to resolve issues
- Deliver amazing hands-on service by owning complex escalations across hardware, software, access, identity, applications, and endpoints
- Own employee technology systems and the NYC workplace experience at our flagship office, including device lifecycle, procurement, vendors, licensing, conference rooms, shared spaces, AV, all-hands support, planned events, onboarding, and employee-lifecycle workflows

## What you have

- 3+ years of experience in automation engineering, IT/Helpdesk support and operations, system + workflow configuration
- Intensely dissatisfied with the status quo - manual, repetitive processes genuinely bother you, and you can't leave them alone. You're the person who automates their own work, then comes for everyone else's
- A fast and fearless learner - you move into unfamiliar tools, systems, and problems quickly and come out the other side dangerous
- Relentless automation and AI curiosity - you stay on top of what AI can do, you've built or experimented with agents and automations yourself. You have opinions about where it's genuinely useful and how to leverage AI, automation, tools, APIs and data together to drive transformation
- A successful track record of independently owning improvements from problem definition through build, testing, rollout, and follow-up
- Strong troubleshooting experience across hardware, software, identity and access, endpoints, applications, and basic networking
- Experience supporting device lifecycle, procurement, vendors, licensing, or workplace technology
- Strong judgment around security, privacy, access, automation safety, and when to escalate
- Ability to work in person in the NYC office, including occasional planned event coverage
- Nice to have: hands on experience with Serval, Okta, Slack, GSuite, Claude, etc.

## Perks

- Equity stake
- Discretionary annual bonus
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $360 per quarter to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $95,000 - $137,000 USD. This role is equity eligible. In addition, you may receive a discretionary annual bonus based on individual and company performance. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

To review our candidate privacy notice, [click here.](https://seatgeek.com/privacy/USApplicantNotice)

## About SeatGeek

## Company Overview
- **One-liner**: SeatGeek is a live entertainment ticketing platform that operates a consumer marketplace for buying and selling tickets and provides enterprise ticketing software for teams, venues, and shows.
- **Entity Type**: Private (Series E, last valuation ~$1 B in October 2022)
- **Headquarters**: New York City, New York, USA
- **Founded**: 2009
- **Founders**: Jack Groetzinger (CEO), Russell D’Souza (President, Supply), Eric Waller

## Core Business
- **Primary Industry**: Live entertainment ticketing (secondary marketplace and primary ticketing provider)
- **Target Customers**: B2C (fans buying/selling tickets), B2B (sports teams, arenas, theaters, Broadway, concert venues) – ranging from major professional leagues (NFL, NBA, NHL, English Premier League) to small venues
- **Mission / Purpose Statement**: “Start with fans” – building a more open, fan-first entertainment industry

## Products & Services
- **Consumer Marketplace (SeatGeek.com & mobile app)**: Secondary ticket marketplace for sports, concerts, and theatre events; features include Deal Score (ticket-rating technology), all-in pricing (fees included upfront), and ticket-swap/resale tools.
- **Enterprise Ticketing Platform**: Primary ticketing software for teams and venues, handling sales, access control, and analytics. Powers partners like AT&T Stadium, Rocket Arena, Liverpool F.C., and Jujamcyn Theaters.
- **Rally**: In-app event experience platform for concessions ordering, rideshare booking, stadium guides, and venue navigation (now includes Concourse Maps).
- **Other Features**: Smart Pricing (AI-powered listing tool), Parties (ticket sharing), Beyond the Seat (enhanced premium ticket listings).

## Market Standing
- **Valuation / Market Cap**: ~$1 billion as of Series E (October 2022); SPAC merger valued at $1.35 billion was terminated in 2022.
- **Key Metric**: Total funding – $238 M Series E (led by Accel) with participation from Wellington Management, Arctos Partners, and Ryan Smith (Qualtrics founder). Annual revenue is not publicly disclosed.
- **Notable Investors / Partners**: Accel, Wellington Management, Arctos Partners; enterprise clients include Dallas Cowboys, New Orleans Saints, Cleveland Cavaliers, Florida Panthers, Manchester City F.C., Liverpool F.C., and five Broadway theatres.
- **Growth Signals**: 825+ employees (PitchBook, 2026); average of 66 M+ tickets available daily in 2024; 46 M+ all-time app downloads; #1 TrustPilot rating among major ticketers (4.5/5 stars); expanded into NHL with Utah Mammoth (2024); launched AI-powered Smart Pricing, Concourse Maps (2025), and Beyond the Seat (2025).

## Competitive Advantages
- **All-in Pricing**: Early adopter of transparent, fee-inclusive pricing (aligned with FTC guidelines), driving consumer trust.
- **Top-Tier Customer Ratings**: 4.9 app store rating; #1 Net Promoter Score (NPS) among major ticketers; 3× Fast Company Most Innovative Company award.
- **Primary Ticketing Momentum**: Secured high-profile primary ticketing deals (NFL, NBA, NHL, English Premier League, Broadway), directly challenging Ticketmaster.
- **Vertical Integration**: Owns both the secondary marketplace and the primary enterprise platform, creating a unified fan and venue ecosystem.

## Strategic Focus
- **Grow Primary Ticketing**: Deepen partnerships with leagues and venues; expand internationally (especially in European football).
- **Enhance Fan Experience**: Continue investing in AI (Smart Pricing, venue navigation, personalization) and in-app features (concessions, rideshare, group sharing).
- **Price Transparency & Trust**: Leverage all-in pricing and high NPS to differentiate from competitors.
- **Workplace & Culture**: Flexible remote/hybrid model, company-wide hackathons 3–4 times per year, and a strong emphasis on “start with fans” values.

## Why Work Here
- **Remote/Hybrid Policy**: Flexible work environment – employees can work as many days in the office as they like or 100% remotely; WFH stipend provided.
- **Perks & Benefits**: Monthly ticket stipend for live events, 16 weeks parental leave, access to One Medical, Ginger.io, Headspace, 401k matching, high-quality health insurance, ample PTO.
- **Engineering & Culture**: Regular hackathons, virtual team events, and a culture built around connectedness and fan obsession. Hiring process includes application review, initial screen, technical/pairing rounds, and final interviews.
- **Growth Trajectory**: Private company with strong revenue growth (undisclosed), recent product launches (Concourse Maps, Beyond the Seat), and a large enterprise client base – good for professionals seeking high-impact roles in a scaling tech company.

## Sources
1. [seatgeek.com/about](https://seatgeek.com/about)
2. [seatgeek.com/jobs](https://seatgeek.com/jobs)
3. [wikipedia.org](https://en.wikipedia.org/wiki/SeatGeek)
4. [pitchbook.com](https://pitchbook.com/profiles/company/46779-22)

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