--- title: 'Helpdesk Technician at General Matter' canonical: 'https://feeny.ai/job/helpdesk-technician-general-matter-paducah-392njktj3w15' type: 'job' last_seen: '2026-09-13' --- # Helpdesk Technician at General Matter - **Company:** General Matter - **Location:** Paducah, KY - **Posted:** 2026-08-16 - **Last confirmed live:** 2026-09-13 - **Apply:** https://job-boards.greenhouse.io/generalmatter/jobs/5376624008 ## Job description ## About the Company General Matter enriches uranium. We are designing, building, and operating the world’s lowest-cost enrichment services, here in the US. In the process, we are restoring America’s ability to produce nuclear fuel to power AI, advanced manufacturing and critical industries our country relies on to remain competitive. Fuel drives the cost of advanced reactor electricity production, and enrichment drives the cost of the fuel that advanced reactors consume.  Reliable, low-cost enrichment is the catalyst for the nuclear Renaissance now under way. Our mission is to make nuclear not only the cleanest and safest source of baseload power, but also the most affordable.  We believe abundant nuclear energy will lead to a post-scarcity society. We were incubated inside Founders Fund, like Anduril and Palantir before us, and are backed by over a dozen of the world's top venture capital firms. Our lean, world-class team of engineers and operators is applying a first-principles approach to solving the problem of nuclear fuel production. We are a mission-driven company with a culture of urgency, accountability, and transparency. Help us build a high-energy society by making the cleanest, safest form of baseload energy the most affordable. ## About This Role We’re looking for a Helpdesk Technician to support our growing team in a fast-paced, engineering-driven environment. This is a hands-on role where you’ll take ownership of resolving complex end-user issues, managing devices through Intune, and administering identity and access systems in Azure / Entra ID. You’ll work closely with engineering, manufacturing, and operations teams — supporting the systems that keep our organization running, including CAD, CAM, and CFD applications. You’ll also help drive operational excellence through strong onboarding/offboarding, asset management, and ITSM practices. This position is ideal for someone with strong technical depth, clear communication, and experience in industrial, manufacturing, or engineering environments who thrives on keeping systems and people performing at their best. ## Responsibilities - Provide Tier 2 and Tier 3 support for Windows and Linux users across engineering and business operations. - Administer and maintain Microsoft Intune for device configuration, patching, compliance, and endpoint security. - Manage Azure / Entra ID identities, MFA, and conditional access policies. - Support user and group administration across Microsoft 365 services (Exchange, Teams, SharePoint). - Support and troubleshoot engineering software such as CAD, CAM, and CFD tools (SolidWorks, CATIA, ANSYS, Siemens NX, etc.). - Manage the onboarding and offboarding lifecycle — provisioning accounts, configuring systems, and reclaiming or redeploying hardware. - Oversee asset management, tracking devices, licenses, and inventory using ManageEngine or similar tools. - Contribute to ITSM workflows, including incident, request, and change management. - Collaborate with systems and network teams on escalations and continuous improvement. - Support secure operations, including GCC High or other regulated environments (experience a plus). - Maintain clear, up-to-date documentation and SOPs for systems, processes, and recurring tasks. ## Basic Qualifications - 4+ years of experience in a helpdesk, desktop, or IT support role, with senior or Tier 2–3 responsibilities. - Deep hands-on experience with Microsoft Intune, Azure / Entra ID, and Microsoft 365 administration. - Proficiency in Windows and Linux environments. - Strong understanding of endpoint management, device compliance, and identity access control. - Experience supporting engineering and manufacturing systems (e.g., CAD, CAM, CFD applications). - Strong troubleshooting skills with a proactive, customer-focused mindset. - Clear communication, solid documentation skills, and attention to operational detail. ## Preferred Skills and Experience - Experience in manufacturing, engineering, or heavy industry settings. - Familiarity with GCC High or similar secure operational environments. - Experience using ManageEngine, ServiceNow, or other ITSM tools for asset and service management. - Knowledge of PowerShell or other scripting for automation and reporting. - Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100/MD-101) or equivalent. Additional Requirements - Ability to work extended hours and weekends as necessary. ## Equal Opportunity Employer General Matter is an Equal Opportunity Employer; employment with General Matter is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. ## Compensation and Benefits The hourly wage rate for this role is $31 to $41 per hour. Compensation bands are determined by role, level, location, and alignment with market data. Individual level and base pay is determined on a case-by-case basis and may vary based on job-related skills, education, experience, technical capabilities and internal equity. Please note that the stated salary range is an estimate and may be adjusted based on market conditions, business needs, or other factors. In addition to base salary, for full-time hires, you may also be eligible for long-term incentives, in the form of stock options, and access to medical, vision & dental coverage as well as access to a 401(k) retirement plan. ## About General Matter ## Core Business - **Primary industry**: Nuclear energy – uranium enrichment, nuclear fuel supply chain - **Target customers**: Nuclear power plant operators (civilian reactors, small modular reactors, microreactors), data center operators, industrial manufacturers, and government/defense entities - **Mission**: “Restore US leadership in nuclear fuel” and “make the cleanest, safest form of baseload energy the most affordable” [generalmatter.com/mission](https://generalmatter.com/mission/) ## Products & Services - **Low Enriched Uranium (LEU)**: Enrichment of uranium to 3-5% U-235 for existing US civilian reactors (supplying ~20% of US grid power) - **High Assay Low Enriched Uranium (HALEU)**: Enrichment to 5-20% U-235 for next-generation small modular reactors (SMRs) and microreactors - **Enrichment as a Service**: Novel, scalable, cost-competitive enrichment technology to fill the critical gap in the US nuclear fuel cycle (conversion → enrichment → deconversion/fabrication) ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Currently hiring for 64+ roles across engineering, construction, legal, and operations; actively building enrichment capacity - **Notable Investors/Partners**: Described as backed by “institutions” and “generational companies” – specific names not publicly available [generalmatter.com/careers](https://generalmatter.com/careers/) - **Growth Signals**: Aggressive hiring across multiple disciplines; establishing a physical presence in Los Angeles (HQ) and Paducah, Kentucky (construction/manufacturing); addressing a critical national security gap (US currently performs <1% of global enrichment) ## Competitive Advantages - **Domestic enrichment technology**: Novel, proprietary enrichment process designed to be cheaper, more reliable, and scalable compared to foreign state-backed competitors - **National security moat**: Sole US-focused enrichment startup aiming to break dependence on Russian and Chinese supply chains - **Talent pool**: Attracts high-caliber individuals from nuclear engineering, technology, finance, and special operations backgrounds - **First-mover in HALEU**: Positioned to fuel the next wave of advanced reactors and behind-the-meter power for AI data centers ## Strategic Focus - **Scale domestic enrichment capacity**: Build and operate enrichment facilities in the US (Los Angeles and Paducah) - **Support AI and manufacturing growth**: Provide reliable, emissions-free baseload power for compute and industrial expansion - **Enable advanced reactors**: Supply HALEU for SMRs and microreactors, opening new markets in remote and austere environments - **Strengthen US energy independence**: Restore US leadership in nuclear fuel production ## Why Work Here - **Culture**: High standards, extreme ownership, copious autonomy, deep trust, zero politics – described as “work with the best across nuclear, tech and finance” [generalmatter.com/careers](https://generalmatter.com/careers/) - **Work environment**: On-site roles in Los Angeles, CA (engineering, nuclear, legal) and Paducah, KY (construction, procurement); no remote/hybrid options explicitly stated - **Notable perks**: Mission-driven work with national impact; opportunity to solve a critical energy and security challenge; flat organization with high agency - **Engineering culture**: Emphasis on control systems, embedded software, simulation, DevOps, and nuclear safety engineering; also seeks creative minds and numbers savants ## Sources 1. [generalmatter.com](https://generalmatter.com/) 2. [generalmatter.com/careers](https://generalmatter.com/careers/) 3. [generalmatter.com/mission](https://generalmatter.com/mission/) 4. [generalmatter.com/technology](https://generalmatter.com/technology/) 5. [job-boards.greenhouse.io/generalmatter](https://job-boards.greenhouse.io/generalmatter) ## Other roles at General Matter - [Radiation Safety Officer / Radiation Protection Manager](https://feeny.ai/job/radiation-safety-officer-radiation-protection-manager-general-matter-los-1nj9rzrhwkg5) — Los Angeles CA OR Paducah, KY - [Environmental and Radioactive Waste Management Program Manager](https://feeny.ai/job/environmental-and-radioactive-waste-management-program-manager-general-matter-39j8wh4rd3w1) — Paducah KY OR Los Angeles, CA - [Plant Manager](https://feeny.ai/job/plant-manager-general-matter-paducah-dtfeh1qfjv7x) — Paducah, KY - [Environmental Health and Safety (EHS) Engineer](https://feeny.ai/job/environmental-health-and-safety-ehs-engineer-general-matter-paducah-9ap3hb5yrv4w) — Paducah, KY - [Head of IT](https://feeny.ai/job/head-of-it-general-matter-los-angeles-05ep4shy6mez) — Los Angeles, CA - [Automation and Controls Engineer, Manufacturing](https://feeny.ai/job/automation-and-controls-engineer-manufacturing-general-matter-los-angeles-6arft9asv089) — Los Angeles, CA - [Summer 2027 Internship - Supply Chain](https://feeny.ai/job/summer-2027-internship-supply-chain-general-matter-los-angeles-defnveptk5ee) — Los Angeles, CA - [Nuclear Safety Basis Lead](https://feeny.ai/job/nuclear-safety-basis-lead-general-matter-los-angeles-91cjp93rh5ne) — Los Angeles, CA - [Construction Quality Control/Assurance Specialist](https://feeny.ai/job/construction-quality-control-assurance-specialist-general-matter-richland-th4w2cfne416) — Richland, WA - [Summer 2027 Internship - Civil Engineering](https://feeny.ai/job/summer-2027-internship-civil-engineering-general-matter-los-angeles-zggztmj2apy4) — Los Angeles, CA