---
title: 'Helpdesk Technician I at CyberSheath'
canonical: 'https://feeny.ai/job/helpdesk-technician-i-cybersheath-united-states-e194df16c7j3'
type: 'job'
last_seen: '2026-09-10'
---

# Helpdesk Technician I at CyberSheath

- **Company:** CyberSheath
- **Location:** United States
- **Compensation:** $55k–$68k
- **Work type:** remote
- **Posted:** 2026-08-10
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/cybersheath/jobs/5384993008

## Job description

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add an additional Helpdesk Technician I to our team!

CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.

Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.

## Role Overview

The Helpdesk Technician I acts as the initial point of contact for users reporting technical issues or requesting assistance.  provides day to day support for the implementation, troubleshooting, and maintenance of client IT systems, managing client IT system infrastructure and any process related to these systems. The ideal candidate will possess a detailed understanding of diverse IT systems, both On-premise and Cloud environments, and apply that understanding to provide support to CyberSheath customer’s systems, networks, and applications. Consistently providing both excellent customer service and astute technical support is imperative to success in this role.

Essential Responsibilities (included but not limited to)

- Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice
- Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services
- Provide day-to-day operational support for:
- Desktop and Server Operating Systems (Windows, Mac, Linux)
- Microsoft Office 365, Azure, Teams, OneDrive, SharePoint
- Networking Devices (firewalls, switches, wireless access points)
- Line of Business Applications
- On-premise and Cloud Backup and Disaster Recovery
- Hardware peripherals (printers, monitors, docking stations, webcams, etc.)
- Mobile Devices / Mobile Device Management (MAM / MDM)
- Provide escalation support as necessary for Level I Helpdesk staff
- Assist with the onboarding and offboarding of clients, systems, and users
- Deploy and maintain security tools and management agents
- Maintain current notes and time entries for all requests in the helpdesk ticketing system
- Create and maintain comprehensive documentation for internal and client systems
- Work with third-party vendors to remediate issues as needed

Required Education, Experience, & Skills

- Minimum 1+ years working for a Managed Service Provider (MSP)
- Minimum of 3+ years’ experience working on an Information Technology Helpdesk using remote support tools
- Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred)
- Prior experience using Remote Monitoring and Management (RMM) tools (i.e. – Automate, Labtech, Continuum, NinjaOne, etc.)
- Ability to provide exceptional customer service in all situations
- Possess strong troubleshooting, problem-solving, and verbal/written communication skills
- Experience with Microsoft Windows desktop and server operating systems
- Experience with Microsoft Office 365 / Azure administration
- Proficiency with Microsoft Server Active Directory / Group Policy
- Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN)
- Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc.
- Knowledge of scripting and automation tools a plus
- Demonstrated ability to work in a team environment
- Must be authorized to work for any employer in the U.S

Preferred Education, Experience, & Skills

- Bachelor’s degree from an accredited university in Computer Science, Engineering, or a related field
- Experience with Security Technologies:

-

- Multifactor Authentication
- Encryption
- SIEM/SOAR
- Endpoint Detection and Response
- Preferred Certifications
- Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+
- Excellent organizational skills including the ability to balance conflicting priorities
- Ability to work independently, remotely, and as part of a team

Work Environment

- This role is Remote with the potential for travel to client sites
- Some on-call, shift, and evening work

CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.

## #LI-REMOTE

Budgeted Pay Range $55,000—$68,000 USD

## About CyberSheath

## Company Overview
- **One-liner**: CyberSheath is a specialized cybersecurity compliance service provider that helps U.S. Department of Defense (DoD) contractors achieve and maintain CMMC 2.0, NIST SP 800-171, and DFARS compliance.
- **Entity Type**: Private (acquired by BV Investment Partners in May 2024; prior PE round led by Lightview Capital in December 2021)
- **Headquarters**: Reston, Virginia, United States
- **Founded**: 2012
- **Founders**: Eric Noonan (also served as CEO; Emil Sayegh appointed CEO in August 2025)

## Core Business
- Primary industry: Cybersecurity Compliance Services (IT Services and IT Consulting)
- Target customers: U.S. Defense Industrial Base (DIB) contractors – including manufacturing, engineering, construction, architecture, and design firms – that must comply with DoD cybersecurity requirements.
- Mission: “Cut through the complexity and confusion of NIST 800-171, DFARS, and CMMC 2.0 to protect businesses, the DoD, and the nation from cyberattacks.” (paraphrased from company site)

## Products & Services
For each major offering:
- **[AIM™ Process (Assess, Implement, Manage)]**: A three-stage framework for achieving and maintaining full compliance. Includes detailed assessments, implementation of policies and technical controls, and ongoing managed services. (SaaS/Service)
- **Federal Enclave**: A purpose-built, cloud-based compliant environment that isolates Controlled Unclassified Information (CUI) without overhauling legacy infrastructure. Designed to meet NIST SP 800-171, DFARS, and CMMC 2.0. (Cloud Service)
- **Managed Services (CMMC 2.0)**: Cost-effective, ongoing compliance management at the required CMMC level, delivered in a cloud, on-premise, or hybrid model anchored in Microsoft technology. (Managed Service)
- **CMMC 2.0 Assessment & Implementation**: End-to-end services to achieve CMMC Level 2 certification, including preparation for C3PAO audits. (Service)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company; acquired by BV Investment Partners in 2024)
- **Key Metric**: Annual Revenue estimated at $5.2 million (as of 2025 data); Total funding includes at least two private equity rounds – Lightview Capital (2021) and BV Investment Partners (2024)
- **Notable Investors/Partners**: Lightview Capital (lead investor in 2021), BV Investment Partners (acquirer, 2024). Partners include Microsoft (via GCC High licensing and AOS-G membership).
- **Growth Signals**: 
  - Headcount grew 33.9% year-over-year (from 43 to 64 employees)
  - Monthly LinkedIn follower growth of +26.0% and annual growth of +212.2% (19,741 followers)
  - 78+ CMMC Level 2 compliant customers; 1,000+ NIST 800-171 assessments and implementations completed
  - Active job postings increased 200% year-over-year (21 open positions)

## Competitive Advantages
- **Deep regulatory expertise**: Founder Eric Noonan helped draft the original DFARS clause (2013) and contributed to every subsequent update. The company has been involved in DoD cybersecurity initiatives since 2008.
- **One-stop provider**: Unlike many VARs or software-first providers, CyberSheath offers full lifecycle compliance services – assessment, implementation, and managed services – reducing the risk of “overpaying to under-deliver.”
- **Proven track record**: Perfect 110 scores on all C3PAO audits; 99% customer satisfaction (CSAT) and 100% promoter score (NPS).
- **CMMC 2.0 Level 2 Certified**: Certified as a CMMC service provider, meaning they meet the same standards they help clients achieve.

## Strategic Focus
- **Scale and acquisition**: After being acquired by BV Investment Partners, the company is likely focusing on expanding its client base and service offerings across the defense supply chain.
- **CMMC deadline readiness**: With only 1% of defense contractors fully ready for the imminent CMMC deadline (per a 2025 study they released), CyberSheath is positioning itself as the go-to partner for urgent compliance.
- **Talent growth**: Aggressively hiring across compliance, engineering, sales, and customer success to support growing demand.
- **Thought leadership**: Hosting events like CMMC CON and bringing in high-profile speakers (e.g., social engineering expert Rachel Tobac) to build brand authority.

## Why Work Here
- **Remote-first culture**: All job postings (e.g., Compliance Engineer, Helpdesk Technician, Enterprise Account Executive) are listed as “United States – Remote” – the company appears fully remote.
- **Mission-driven work**: Employees directly contribute to securing the U.S. defense supply chain and national security.
- **Growth trajectory**: Headcount up 33.9% YoY, with 21 open positions and a 200% increase in job postings over the past year – signals strong growth and promotion opportunities.
- **Specialized expertise**: Opportunity to become a deep expert in a niche, high-demand field (CMMC, NIST, DFARS) with a company that wrote the rules.
- **Culture highlights**: LinkedIn data shows a high proportion of technical staff (35%) and a low manager-to-individual-contributor ratio, suggesting a hands-on, flat engineering culture. Perks include working with a tight-knit team of 64 people, with a strong net promoter score internally.

## Sources
1. [cybersheath.com](https://cybersheath.com/)
2. [job-boards.greenhouse.io/cybersheath](http://job-boards.greenhouse.io/cybersheath)
3. [cybersheath.com/company/](https://cybersheath.com/company/)
4. [linkedin.com/company/cybersheath-services-international-llc](https://www.linkedin.com/company/cybersheath-services-international-llc)

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