---
title: 'Helpdesk Technician Intern at BlueCat'
canonical: 'https://feeny.ai/job/helpdesk-technician-intern-bluecat-belgrade-pby5m7pw2p0v'
type: 'job'
last_seen: '2026-09-07'
---

# Helpdesk Technician Intern at BlueCat

- **Company:** BlueCat
- **Location:** Belgrade, Serbia
- **Employment:** contract
- **Work type:** hybrid
- **Posted:** 2025-09-23
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/bluecatnetworks/a3ccd078-cfa4-4027-903a-d33b8bc1d7c8

## Job description

We're BlueCat—a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably—the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks.

But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it.

We are looking for a dynamic individual with a do-whatever-it-takes attitude to join our IT team, reporting to the Infrastructure Manager. The Helpdesk Technician (8 months), is expected to:

We are looking for a Helpdesk Technician to join our Corporate Services Department!

Summary Of Responsibilities:

- Be the main contact for BlueCat staff seeking in-person/remote technical assistance via our ticketing system, our messaging system or or video conferencing platform.
- Performing troubleshooting through diagnostic techniques and following up with the end user for further details
- Responsible for asset tracking, Windows laptops, Apple MacBook laptops, printer issues, account management, how-to documentation
- Installation and upgrades of Operating Systems (Windows, MAC OSX & Linux) and setup/installation 3rd-party software e.g. VMWare, O365, etc.
- Prioritize workload and treat severity of issues as tickets come in.
- Direct unresolved issues to next level support or work with our internal team
- Accurately log detail notes into tickets of your work, frequent communication with end users, check for spelling and grammar
- Good communication and excellent friendly customer service skills -- as we provide a service to our BlueCat staff.
- Perform other duties upon request per your manager.

What We're Looking For:

- Relevant University Degree or College Diploma
- Good knowledge of Microsoft Windows 10, Apple OSX and Linux (bonus), Office 365 for Windows and OSX
- Willingness to learn and further grow your career within the IT department by doing certifications.
- Must be able to lift heavy equipment (10-30 LBS)
- Excellent communication, good proficiency in English, good patience with end users, etc.
- Ability to diagnose and basic technical issues.

What you’ll get from us: The IT Department is a great team to work with! Aside from the personal and professional growth you'll experience, you'll gain a lot from our team. We love to eat, we're foodies! We're all currently working remotely so we stay connected with daily meetings to share stories and laugh.

Joining BlueCat means you’ll be joining a company that’s been certified as a Great Place to Work for the sixth year in a row! In addition to that, we’ve been included in the 2025 lists for the Best Workplaces for Inclusion, for Professional Development, for Technology, for Hybrid Work, and for Mental Wellness. If you’re as excited about the future of our company as we are, we would love to hear from Accommodation's will be provided throughout the recruitment, hiring and employment process in accordance with the AODA and the Ontario Human Rights Code.

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! We are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

## About BlueCat

## Company Overview
- **One-liner**: BlueCat Networks provides Intelligent Network Operations solutions that unify DNS, DHCP, and IP address management (DDI) with observability, intelligence, and security for large enterprises.
- **Entity Type**: Private (total funding $427.8M across 3 rounds)
- **Headquarters**: Toronto, Ontario, Canada (with additional offices in New York, California, Iceland, Serbia, Germany, UK, Japan, Singapore, and Costa Rica)
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Network infrastructure, DDI (DNS, DHCP, IPAM), network observability, network security
- **Target customers**: B2B – large enterprises in finance, healthcare, retail, energy, government, education, and more
- **Mission**: To help organizations build change-ready networks that boost resilience, enable rapid change, and protect critical infrastructure through Intelligent NetOps

## Products & Services
- **Integrity**: A dedicated-server DDI platform for managing manual tasks and building cross-system automation; the foundation for a self-healing, self-optimizing network.
- **Micetro**: An easy-to-deploy DDI orchestration overlay that centralizes network management across on-premises, cloud, and branch networks from a single interface.
- **BlueCat Horizon**: A SaaS control plane for DNS, DHCP, and IPAM across hybrid and multicloud networks, providing centralized visibility and avoiding configuration drift.
- **Network Observability & Intelligence (LiveAction)**: Real-time correlation of DDI with flow and packet data to predictively optimize performance, reliability, and security.
- **Professional Services & Support**: Implementation, migration, and ongoing support for enterprise network transformations.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Annual revenue of $217.9M (LinkedIn estimate); total funding of $427.8M
- **Notable Investors/Partners**: Not publicly disclosed (3 prior funding rounds)
- **Growth Signals**:
  - Headcount grew 12.3% YoY to 521 employees (LinkedIn)
  - Acquisitions of Indeni (network monitoring/automation), Micetro (DDI orchestration), and LiveAction (network observability) to expand product suite
  - Recognized as a market leader in the 2022–2024 GigaOm Radar DDI vendor reports

## Competitive Advantages
- **Comprehensive DDI platform**: Only vendor offering a unified suite covering core DNS/DHCP/IPAM, orchestration, observability, and security.
- **Intelligent NetOps vision**: Real-time correlation layer that bridges core services with network intelligence, enabling self-healing and self-optimizing networks.
- **Enterprise focus**: Deep experience with complex, regulated industries (finance, healthcare, government).
- **Global presence**: Offices and customers across North America, Europe, and Asia-Pacific.

## Strategic Focus
- **Intelligent NetOps**: Expanding beyond DDI to a full suite of network, security, and observability products.
- **AI Transformation**: Appointment of a Chief AI Transformation Officer (Braden Pan) to drive AI-powered network automation and insights.
- **Hybrid/Multicloud**: Delivering SaaS control planes (Horizon) to manage increasingly distributed and complex network environments.
- **Organic + M&A growth**: Continued acquisitions to fill technology gaps and accelerate product roadmap.

## Why Work Here
- **Culture**: Emphasizes accountability, transparency, responsiveness, initiative, customer guidance, curiosity, innovation, and teamwork (“We win as One”).
- **Work model**: Hybrid and fully remote roles available; offices in Toronto, New York, California, Iceland, Serbia, Germany, UK, Japan, Singapore, and Costa Rica.
- **Engineering culture**: Agile teams across five products, daily standups, product demos, and a focus on delivering high-quality, cutting-edge solutions.
- **Inclusion**: Committed to equal opportunity, diversity, and creating an inclusive environment; accommodations available during hiring.
- **Benefits**: “Great benefits” and a friendly, exciting culture (specific perks not detailed but include global opportunities).

## Sources
1. [bluecatnetworks.com/careers](https://bluecatnetworks.com/careers/)
2. [bluecatnetworks.com](https://bluecatnetworks.com/)
3. [bluecatnetworks.com/about](https://bluecatnetworks.com/about/)
4. [jobs.lever.co/bluecatnetworks](https://jobs.lever.co/bluecatnetworks/)
5. [linkedin.com/company/bluecat-networks](https://ca.linkedin.com/company/bluecat-networks)

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