---
title: 'Home Equity Officer at Unlock Technologies, Inc.'
canonical: 'https://feeny.ai/job/home-equity-officer-unlock-technologies-inc-tempe-0n5z80rshaka'
type: 'job'
last_seen: '2026-09-15'
---

# Home Equity Officer at Unlock Technologies, Inc.

- **Company:** Unlock Technologies, Inc.
- **Location:** Tempe, AZ
- **Posted:** 2025-11-13
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/unlock/jobs/5708033004

## Job description

## About Unlock

Unlock’s mission is to unleash the power of home equity to enrich people’s lives. We do this through a financial solution called a Home Equity Agreement or HEA, an entirely new way to access and utilize home equity. We’re not a lender, so there are no interest charges or monthly payments and homeowners with poor credit or high levels of debt can still qualify. We're beyond passionate about helping our customers build greater financial resiliency. We are mission driven, consumer centric and our products are designed for the way homeowners want to live their lives today - with flexibility and control.

## About the role

The Home Equity Officer (HEO) is a critical member of the Unlock team. As first point of contact for our customers, the HEO must effectively and compassionately help our customers navigate our products and services, as subject matter experts. The role requires our HEOs to expertly understand the sales process while delivering compassionate support and guidance through our system. HEOs are required to function with a great deal of diligence, clarity, compassion and sales acumen in order to drive customer engagement and experience while fostering consumer loyalty.

## What you'll do

- Effectively manage individual lead database pipeline according to the company lead contact standards.
- Receive and manage both inbound and outbound calls from our existing customers and lead sources.
- Deliver persuasive consultation and inform customers on new products, services and policies.
- Collaborate with colleagues to improve customer service and outcomes.
- Effectively manages CRM flow and uses systems optimally to support our customers and team members.
- Effectively troubleshoots concerns and solves issues with an emphasis on sales principles and outcomes.
- Achieve monthly sales target.
- Strong organization skills, accurate, and detail-oriented.

## What we're looking for

- Must hold a current Mortgage Loan Originator (MLO) license.
- Minimum 2 years of continuous employment.
- 2 years of sales experience preferred.
- Mortgage origination experience or high-volume financial call center experience preferred.
- Strong PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way.
- Relevant CRM experience.
- Demonstrated ability to effectively multitask various customer channels and professionally manage workflow.
- Ability to work in a fast-paced, collaborative team environment.
- Minimum education requirement: High school diploma or GED equivalent required.
- Unlock will conduct credit check as part of the hiring process, guidelines under Fair Credit Reporting Act.
- Department hours: Monday - Friday, 9:30am - 6:00pm
- Hybrid role: must be able to work onsite at our Tempe, AZ office Monday - Thursday and work from home on Fridays
- Start date for this position will be in March 2026 (exact date TBD)

## What we offer

- Base pay rate of $36.00 per hour
- Monthly incentives based on performance
- Discretionary time off for rest and recharge
- Comprehensive health plans covering medical, dental, and vision, fully funded by us
- 4% employer match to your 401(k) contributions

Unlock is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.

## About Unlock Technologies, Inc.

## Company Overview
- **One-liner**: Unlock Technologies provides home equity agreements (HEAs) that let homeowners access cash from their home’s value without monthly payments or interest.
- **Entity Type**: Private (Series B; total funding $685M)
- **Headquarters**: Tempe, Arizona, United States
- **Founded**: 2020 (website states "since 2020"; LinkedIn reports 2019)
- **Founders**: Not publicly disclosed (CEO & Co-Founder listed but name not shown on site)

## Core Business
- **Primary industry**: Financial Services – Home Equity / Fintech
- **Target customers**: Homeowners in the U.S. (B2C) who want to access equity without refinancing, selling, or taking on monthly debt
- **Mission**: “Unlock the power of home equity to enrich homeowners’ lives” by providing clear, flexible financial options [unlock.com/about](https://www.unlock.com/about/)

## Products & Services
- **Home Equity Agreement (HEA)**: A financial product that gives homeowners $15K–$500K in exchange for a share of the home’s future value. No monthly payments, no interest, no income requirement. Settlement occurs when the homeowner chooses (up to ten years) or when the home is sold. Available in 26 states.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue ~$5M (LinkedIn estimate); Total Funding $685M (including debt and equity rounds)
- **Notable Investors/Partners**: Barclays (led $300M debt financing, Feb 2023), D2 Asset Management (led $30M Series B, Sep 2024), Texas Capital Bank (led $100M debt, Sep 2023)
- **Growth Signals**: Served 20,000+ homeowners; 1,000+ 5-star TrustPilot reviews; A+ BBB rating; operating in 26 states; headcount ~143 employees with international presence (Brazil, India, Canada, Chile, Argentina)

## Competitive Advantages
- **No monthly payments or interest** – a true alternative to HELOCs, home equity loans, and reverse mortgages
- **Low credit threshold** (minimum 500 credit score) and no income requirement
- **Homeowner keeps existing mortgage rate** and does not need to refinance
- **Flexible settlement** – choose to settle at any point up to ten years

## Strategic Focus
- Expanding into new states (currently 26) to reach more homeowners
- Scaling the HEA product as a mainstream financial tool for remodeling, debt consolidation, and small business funding
- Building technology and data capabilities to streamline origination and servicing (e.g., hiring Senior UX Designer, Head of Data)

## Why Work Here
- **Culture**: Collaborative, mission-driven environment that “celebrates initiative” and values work-life balance [unlock.com/careers](https://www.unlock.com/careers/)
- **Remote/Hybrid**: Monthly $150 work-from-home stipend; roles in Tempe, AZ and Phoenix, AZ (some roles may be remote/hybrid)
- **Benefits**: 401K with 4% match, discretionary time off, quarterly incentive plan, paid holidays, insurance and legal perks
- **Engineering/Product**: Growing team with roles in UX design, data, and IT security; emphasis on building technology to serve homeowners
- **Employee Sentiment**: LinkedIn rating 3.3/5 (24 reviews) – work-life 3.6, compensation 3.8, culture 3.2, career 2.9

## Sources
1. [unlock.com/about](https://www.unlock.com/about/)
2. [unlock.com/careers](https://www.unlock.com/careers/)
3. [job-boards.greenhouse.io/unlock](http://job-boards.greenhouse.io/unlock)
4. [unlock.com](https://www.unlock.com/)
5. [linkedin.com/company/unlock-technologies](https://www.linkedin.com/company/unlock-technologies)

## Other roles at Unlock Technologies, Inc.

- [Director, People Operations](https://feeny.ai/job/director-people-operations-unlock-technologies-inc-phoenix-dpa0jptjxb18) — Phoenix, AZ