---
title: 'Home Service Office Manager (HVAC/Plumbing) at Offshore Launch'
canonical: 'https://feeny.ai/job/home-service-office-manager-hvac-plumbing-offshore-launch-remote-xm9d65jtm4k7'
type: 'job'
last_seen: '2026-10-17'
---

# Home Service Office Manager (HVAC/Plumbing) at Offshore Launch

- **Company:** Offshore Launch
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-07-15
- **Last confirmed live:** 2026-10-17
- **Apply:** https://job-boards.greenhouse.io/offshorelaunch/jobs/5354146008

## Job description

About Offshore Launch:

Offshore Launch is a business and growth operations firm helping home service owners scale their operations.

We design, build, and staff business and revenue operations so the shop runs on clear process, technology and data - so owners can work on the business instead of being trapped inside it.

We are a people-centered agency with a passion for leaving every employee and client in a better position than we found them.

Why Join Offshore Launch?

- Impact the growth and success of small and medium-sized businesses.
- Work in a people-first, remote environment that values career growth.
- Access comprehensive benefits that include HMO, PTO, transparent bonus, raise and career pathways - with an overall emphasis on teamwork, collaboration, and work/life balance.
- Contribute to a culture that values partnership, service, and excellence.

Who We Serve

We serve family-owned and owner-operated home service businesses (i.e. plumbing/hvac) on Housecall Pro, ServiceTitan, and comparable field service platforms.

We equip them with the operational infrastructure and talent to run day to day operations, so they can focus on field development, sales, and growth.

## What you’ll own

- The phones. You are the first voice customers hear. You answer and book calls for service, emergencies (no heat, active leaks, no hot water) and estimates, calmly and professionally.
- Scheduling and dispatch. Build and manage the technicians’ daily schedules, re-route them when emergencies come in, and keep customers updated on arrival times. The owner should not have to step in.
- Follow-up. Make happy calls after jobs, follow up on open estimates per the SOP, and sell and renew maintenance memberships.
- Job tracking. Track every job from booking through completion and invoicing, and flag any job that’s stuck, on hold or at risk of slipping.
- Cash. Invoice, collect payments, keep receivables current and help customers through financing applications.
- Compliance and admin. Handle permits, certificates of insurance (COIs), licenses and technician paperwork accurately and on time.
- Payroll. Prepare accurate payroll every pay period.
- Reporting. Send the owner a weekly report covering calls, booking rate, job completion, backlog, AR aging and memberships.
- Systems and team. Keep the field service software (Housecall Pro, ServiceTitan or similar) clean and accurate. Support hiring and onboarding, and manage any office staff added as the company grows.

## How you’ll be measured

- 95%+ of calls answered
- Every new lead contacted within 5 minutes
- 75%+ of qualified leads booked
- Every open estimate followed up on time, per the SOP
- Membership sign-ups and renewals on target
- AR kept within target, with nothing aging without action
- A weekly list of stuck or on-hold jobs, sent with zero surprises
- Payroll, permits and paperwork done right and on time, every time

You’ll succeed here if you have

- 2+ years in office management, dispatch, customer service or operations coordination, ideally in plumbing, HVAC or other home services
- Hands-on experience with Housecall Pro, ServiceTitan, Jobber or a similar platform
- Excellent spoken English and a confident, warm phone presence
- High drive and high attention to detail. You follow through without being chased.
- The ability to juggle phones, schedules and follow-ups at the same time without dropping anything
- Availability to work US Eastern business hours

## Nice to have

- Direct plumbing or HVAC experience, especially with emergency dispatch or maintenance memberships
- Experience with payroll, AR or basic job costing
- Experience managing a small remote team

Compensation & Benefits (to be provided by Offshore Launch):

- Up to $1600/mo depending on experience
- Guaranteed annual bonus of one month's salary
- Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores
- Comprehensive health benefits, including dependents: health, life, vision and dental insurance.
- 16 days PTO

Note:

The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.

Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.

## About Offshore Launch

## Company Overview
- **One-liner**: Offshore Launch provides virtual assistants and back-office support for home service businesses, combining elite global talent with AI-powered efficiency to help owners scale without administrative overload.
- **Entity Type**: Private (bootstrapped; no disclosed funding rounds)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2024 (per company LinkedIn) [linkedin.com](https://www.linkedin.com/company/offshorelaunch-page) – though the “Launcher Careers” entity shows a 2023 founding [linkedin.com](https://www.linkedin.com/company/offshorelaunch)
- **Founders**: Heather Emerson (CEO) and Faiez Rana (Co-Founder & COO) [linkedin.com](https://www.linkedin.com/company/offshorelaunch) [offshorelaunch.com](https://www.offshorelaunch.com/)

## Core Business
- **Primary industry**: Staffing and Recruiting / Human Resources Services, with a niche focus on home service businesses (plumbing, HVAC, roofing, etc.)
- **Target customers**: B2B – small to mid‑sized home service owners running 2–10 trucks who need to offload administrative tasks (scheduling, invoicing, customer follow‑ups, procurement)
- **Mission statement**: “Give more than we take” – the company aims to help businesses escape the “administrative growth trap” while investing in their local workforce and community. [offshorelaunch.com](https://www.offshorelaunch.com/)

## Products & Services
- **General Virtual Assistant**: Handles scheduling, procurement, customer service, bookkeeping, invoicing, CRM management. Priced at $2.5k–3k/month. [offshorelaunch.com](https://www.offshorelaunch.com/)
- **Specialist Virtual Assistant**: For roles such as CRM specialist, IT technician, software developer, QA specialist, senior project manager. Priced at $3k–5k/month. [offshorelaunch.com](https://www.offshorelaunch.com/)
- **AI‑Powered Efficiency**: Launchers are trained in 3,000+ AI tools and have access to in‑house AI experts to continuously improve workflows. [offshorelaunch.com](https://www.offshorelaunch.com/)
- **Full HR & EOR Support**: Manages payroll, taxes, benefits, time‑tracking, and compliance for the hired VAs. [offshorelaunch.com](https://www.offshorelaunch.com/)
- **Lifetime Replacement Guarantee**: If a hire doesn’t work out, the company replaces them at no extra cost. [offshorelaunch.com](https://www.offshorelaunch.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: No public revenue; headcount growth is a strong signal – Launcher Careers (the VA brand) grew 88.9% year‑over‑year to 14 employees [linkedin.com](https://www.linkedin.com/company/offshorelaunch)
- **Notable Investors/Partners**: No institutional investors disclosed. The company is founder‑led and bootstrapped.
- **Growth Signals**:
  - LinkedIn followers: 1,968 (Launcher Careers) with +153.6% yearly growth [linkedin.com](https://www.linkedin.com/company/offshorelaunch)
  - Active job postings: 11 on Greenhouse (as of mid‑2026) [greenhouse.io](https://job-boards.greenhouse.io/offshorelaunch)
  - Clients report a 30%+ reduction in scheduling errors and a jump from 13% to 65% in after‑hours booking rates. [offshorelaunch.com](https://www.offshorelaunch.com/)

## Competitive Advantages
- **10‑step screening process**: Rigorous assessments, background checks, and industry‑specific training ensure high‑quality hires. [offshorelaunch.com](https://www.offshorelaunch.com/)
- **Lifetime replacement guarantee**: Removes risk for clients – a strong trust signal.
- **AI + Human Expertise**: VAs are trained in thousands of AI tools and supported by in‑house automation experts, boosting efficiency.
- **People‑first approach for VAs**: Above‑market pay, health insurance, retirement plans, career coaching, and bench pay when contracts end – reducing turnover and attracting top talent. [offshorelaunch.com](https://www.offshorelaunch.com/)
- **Niche focus**: Deep specialization in home service operations gives them domain expertise that general staffing firms lack.

## Strategic Focus
- **Scaling through specialization**: Continuing to embed career professionals (not just assistants) into client teams, with a promotion‑readiness plan and ongoing training (OSL Bootcamp). [offshorelaunch.com](https://www.offshorelaunch.com/)
- **AI‑first evolution**: Investing in automation and workflow tools to make VAs more productive and clients more efficient.
- **Geographic expansion**: Presence in the Philippines and Armenia, with plans to grow the talent pool and client base beyond home services.

## Why Work Here
- **Culture**: Indeed reviews highlight “supportive leadership and collaborative culture,” transparent communication, and a fast‑paced environment where employees learn prioritization and cross‑team collaboration. [indeed.com](https://www.indeed.com/cmp/Offshore-Launch/reviews)
- **Remote‑first**: All positions are fully remote, with a global team spanning the Philippines, Armenia, and the U.S. [greenhouse.io](https://job-boards.greenhouse.io/offshorelaunch)
- **Career growth**: Transparent pathways to annual raises and bonuses, continuous training, and a “promotion readiness plan” for VAs. [linkedin.com](https://www.linkedin.com/company/offshorelaunch)
- **Stability**: Bench pay when contracts end, ensuring income continuity – a rare perk in the VA industry.
- **Notable perks**: Above‑market compensation, health insurance, retirement plans, and access to in‑house AI experts for skill development.

## Sources
1. [Offshore Launch Website](https://www.offshorelaunch.com/)
2. [Offshore Launch LinkedIn (Company Page)](https://www.linkedin.com/company/offshorelaunch-page)
3. [Launcher Careers LinkedIn (VA Brand)](https://www.linkedin.com/company/offshorelaunch)
4. [Indeed Reviews – Offshore Launch](https://www.indeed.com/cmp/Offshore-Launch/reviews)
5. [Greenhouse Jobs Page](https://job-boards.greenhouse.io/offshorelaunch)

## Other roles at Offshore Launch

- [Remote Office Manager – Plumbing & Heating (Housecall Pro)](https://feeny.ai/job/remote-office-manager-plumbing-heating-housecall-pro-offshore-launch-remote-zw5zawh0pjb2)
- [Remote Office Manager / Dispatcher – Plumbing Company (FieldPulse, QuickBooks)](https://feeny.ai/job/remote-office-manager-dispatcher-plumbing-company-fieldpulse-quickbooks-je5tmxm75pxm)
- [Plumbing & HVAC Office Manager (Customer Service & Dispatch)](https://feeny.ai/job/plumbing-hvac-office-manager-customer-service-dispatch-offshore-launch-remote-h49qr747e8wv)
- [Roofing Operations Coordinator (Roofing and Solar)](https://feeny.ai/job/roofing-operations-coordinator-roofing-and-solar-offshore-launch-remote-e10qd4qday5j)
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- [Dispatcher](https://feeny.ai/job/dispatcher-offshore-launch-remote-r2g3p59qdvcw)
- [Support Engineer (L2) — Developer Track | SaaS Startup](https://feeny.ai/job/support-engineer-l2-developer-track-saas-startup-offshore-launch-remote-d04daqaddfek)