---
title: 'Host Success Agent at Neighbor'
canonical: 'https://feeny.ai/job/host-success-agent-neighbor-lehi-q39jyb1c2h23'
type: 'job'
last_seen: '2026-09-14'
---

# Host Success Agent at Neighbor

- **Company:** Neighbor
- **Location:** Lehi, UT
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.lever.co/neighbor/15a42f32-fb39-4a26-8bc7-4ced3b96adec

## Job description

At Neighbor, we’re building the largest hyperlocal storage and parking marketplace in the world. We’ve raised over $75 million from top-tier investors including Andreessen Horowitz and the CEOs of DoorDash, StockX, and Uber. Our marketplace operates in all 50 states, and we’re just getting started!

## About the Role

Neighbor is looking for a detail-oriented, customer-focused Host Success Agent to help commercial and residential property owners grow their earnings on our platform. Some examples of Host Success Agent workstreams include:

- Google Maps: Scheduling and executing several dozen phone calls each day to help property owners create Google Maps pins for their Neighbor listings.
- Signage: Selling property owners on the value of Neighbor signage, sending customized signs to those who are interested, and tracking the performance of those signs over time.
- Listing Optimization: Helping high-potential property owners improve their listings by educating them on the value of smart pricing, strong photos, reviews, clear descriptions, etc.

This position is equal parts customer service representative and operations specialist. If you enjoy direct customer service and have an eye for making processes more efficient and effective, this role could be for you.

Primary Responsibilities

- Schedule and execute phone calls with property owners to help them create Google Maps pins for their Neighbor listings. Note that this responsibility will account for 50-75% of your time.
- Improve Google Maps pin quality and performance through ongoing optimizations (photos, descriptions, review solicitation, etc.).
- Help scale Neighbor’s signage program by distributing signs to property owners.
- Act as Neighbor’s front line of communication with property owners, helping them improve their listings to attract more renters.
- Propose solutions to make Host Success initiatives more efficient and effective.

## Qualifications

Required

- At least one year of work experience.
- Strong attention to detail.
- Demonstrated ability to communicate with customers, particularly over the phone, in a professional, neighborly manner.
- Ability to follow a process while also spotting ways to improve it.
- Strong organizational skills and ability to manage a high volume of work without significant oversight.

Nice to haves

- Interest in local SEO, marketplaces, or marketing.
- Experience building AI workflows.

## Benefits

- Stock options
- Medical, dental, and vision insurance
- Generous PTO
- 11 paid company holidays
- 401(k) plan
- Infant care leave
- On-site gym/showers open 24/7

About Neighbor:

Neighbor is the largest and most comprehensive marketplace for self storage and parking, with listings in almost every U.S. city. From storage facilities to neighborhood garages, driveways, and RV spots, Neighbor brings every option together in one simple search. Come help us disrupt the $500 billion storage and parking industry! This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of a an extremely talented, hardworking and passionate team committed to changing the world one neighbor at a time.

Neighbor is an equal opportunity employer and is committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at hr@neighbor.com. Check out our careers page to get to know us better as you think about your next step at Neighbor!

## About Neighbor

## Company Overview
- **One-liner**: Neighbor operates the largest peer-to-peer marketplace in the United States for storage and parking, connecting people with unused space to those who need affordable storage.
- **Entity Type**: Private (Series A/B stage; $67.3M+ total funding)
- **Headquarters**: Lehi, Utah, United States
- **Founded**: 2017
- **Founders**: Preston Alder, Colton Gardner, Joseph Woodbury

## Core Business
- Primary industry: Technology, Information and Internet (Marketplace)
- Target customers: B2C (individuals seeking storage or renting out space) and B2B (businesses monetizing underutilized real estate)
- Mission or purpose statement: Create the largest passive income marketplace by making storage 50% cheaper for renters and turning unused space into reliable income for hosts.

## Products & Services
- **Neighbor Marketplace**: A web and mobile platform where hosts list garages, driveways, basements, lots, and RV parking for monthly rent, and renters find, compare, and book storage spaces in minutes. Type: Two-sided marketplace (SaaS-enabled).
- **Host Guarantee & Protection**: Hosts are backed by up to $1M in liability coverage, with optional Property Protection Plans for renters. Type: Service/Insurance feature.
- **Business Solutions**: Turnkey platform for multifamily properties, small businesses, and storage facilities to monetize vacant space. Type: B2B service.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of $67.3M (reported by LinkedIn); other sources cite $75M from top-tier investors.
- **Notable Investors/Partners**: Andreessen Horowitz (a16z), Fifth Wall, Pelion Venture Partners, and the CEOs of Uber, StockX, and DoorDash as individual investors.
- **Growth Signals**: 254 employees (+35.1% YoY); active listings in all 50 U.S. states; monthly headcount growth of +5.9%; 6 active job postings with +50% YoY growth in openings.

## Competitive Advantages
- **Network effects**: Largest hyper-local storage marketplace in the U.S. with nationwide coverage — the more hosts and renters join, the more valuable the platform becomes.
- **Price advantage**: Renters save up to 50% compared to traditional self-storage, making the value proposition extremely compelling.
- **Low-friction for hosts**: Hosts spend an average of just 16 minutes per month managing their space, enabling true passive income.
- **Strong brand and trust infrastructure**: ID-verified hosts, thousands of 5-star reviews, and up to $1M in liability coverage reduce friction in peer-to-peer transactions.

## Strategic Focus
- Continue expanding nationwide marketplace density and inventory across all 50 states.
- Grow B2B adoption with multifamily properties and small businesses to unlock institutional supply.
- Scale the host and renter base through partnerships and brand marketing to disrupt the $500B storage industry.

## Why Work Here
- **Culture**: High-transparency, low-ego environment that attracts and invests in "top 1% talent" pursuing hard challenges.
- **Location**: On-site roles in Lehi, Utah (HQ) with a modern office featuring a 24/7 on-site gym and showers.
- **Compensation & benefits**: Competitive stock options, medical/dental/vision insurance, accident & disability insurance, 401(k) plan, generous PTO & holidays, and parental leave.
- **Team & growth**: Fast-growing company (+35% headcount YoY) with roles across Engineering, Data, Marketing, Sales, Product, and Trust & Safety — offering significant career growth potential in a scaling organization.
- **Employee ratings**: 4.4/5.0 on employer review sites, with strong marks for Work-Life (4.2), Culture (4.2), and Career (4.4).

## Sources
1. [neighbor.com - Company overview](https://www.neighbor.com/?stream=top)
2. [neighbor.com - Careers page](https://www.neighbor.com/careers)
3. [jobs.lever.co - Neighbor job listings](https://jobs.lever.co/neighbor)
4. [linkedin.com - Neighbor company page](https://www.linkedin.com/company/neighbor)
5. [indeed.com - Neighbor careers and salaries](https://www.indeed.com/cmp/Neighbor-9)

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