---
title: 'Housing & Delegate Management, Attendee Data Manager at First Global Management Services, Inc.'
canonical: 'https://feeny.ai/job/housing-delegate-management-attendee-data-manager-first-global-management-zx5mpxjpydag'
type: 'job'
last_seen: '2026-09-08'
---

# Housing & Delegate Management, Attendee Data Manager at First Global Management Services, Inc.

- **Company:** First Global Management Services, Inc.
- **Location:** Ireland
- **Work type:** remote
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-08
- **Apply:** https://firstagency.com/position/?job=5230031007&gh_jid=5230031007

## Job description

Building a Brand Starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilised three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specialising in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.  Consistently recognised for excellence, recent honours include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at [www.firstagency.com](http://www.firstagency.com/)

## What You Would Get To Do

The Housing & Delegate Management, Attendee Data Manager will lead housing and delegate management across events, ensuring the smooth execution of room block strategy, delegate processes, and data-related tasks. This role involves maintaining accurate attendee data, collaborating with event stakeholders, and providing database management to ensure consistency and accuracy. As needed, this role will also support broader attendee data management responsibilities, including online registration, event communications, and post-event attendee reporting.

Up to 40% domestic and/or international travel may be required with this role.

This role is based in Dublin, Ireland (remote) and will require travel to and/or work in the UK and within the EU in connection with client programmes. Candidates must have the right to undertake the required work and travel without requiring employer sponsorship or the employer to obtain additional work authorisation.

## Your Contributions

- Manage end-to-end registration for high-volume in-person, hybrid, and virtual events, including development, testing, and delivery of related communications (save-the-dates, invitations, reminders, confirmations, surveys, etc.)
- Database management to ensure consistency and accuracy of information, including data entry, list generation, and analysis upon request
- Serve as primary point of contact for attendee and client registration inquiries, responding within agreed-upon SLAs
- Establish program-level communications, reporting, operating processes, deadlines, escalation paths, and onsite approaches.
- Ensure a fully documented process trail using standardized templates and ensure compliance with client/internal systems.
- Lead resolution of complex exceptions and provide onsite leadership for priority programs.
- Review program reporting and analysis, translating findings into clear recommendations for stakeholders.
- Diligent handling of confidential invitee data, ensuring accuracy and consistency while following compliance guidelines for sensitive information (PII)
- Coordinate attendee logistics — transportation, accommodations, gift sizing, and other required data points — with clients, event planners, and vendors
- Oversee rooming lists, hotel submissions, pickup monitoring, reservation management, VIP requirements, billing instructions, and final reconciliation.
- Lead housing and delegate management strategy and delivery for complex, high-profile, multi-hotel, and concurrent programs.
- Exercise independent judgment in resolving complex hotel, delegate, capacity, service, and data issues.
- Identify and assess operational, room-block, attrition, service, and financial exposure and recommend mitigation strategies.
- Understand existing contractual arrangements, identify issues and advise clients/internal teams.
- Printing name badges, tent cards, place cards, departure notices, email confirmations, agendas, signage, etc. where needed
- Packing, ordering, and shipping event supplies; maintain a shipping grid and track deliveries
- Support event project managers with program logistics, production, and on-site execution, including pre-event and day-of support and travel as needed
- Manage post-event attendee reporting
- Mentor and train Coordinators, Associates, and new joiners, providing quality oversight and ongoing guidance

## What We Are Looking For

- 5-7+ years of experience in Attendee Data Management, Housing and Delegate Management and/or Event Technology including meeting planning and coordination
- Strong working knowledge of Cvent is preferred
- Proficient with Microsoft Office – specifically with Excel (comfortable with VLOOKUP function) and PowerPoint
- Proficiency with other event platforms such as Cvent, Aventri, Certain, Swoogo, Rainfocus, Eventbrite, or other registration website platforms is preferred
- Experience scheduling/managing 1-on-1 meetings is a plus
- Able to manage multiple projects simultaneously
- Strong written and oral communication skills at all levels
- Industry knowledge of new suppliers, services, and best practices
- Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles
- Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
- Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

- Group Income Protection
- Private Medical Cover with Irish Life Health from day one
- 25 Days Annual Leave PLUS Public Holidays
- Personal Volunteer Day
- 10 Days of Sick Pay each Year
- Enhance Parental Leave (Maternity & Paternity)
- Wellness Stipend
- Mobile Phone Allowance
- Pension Scheme Enhancements
- Life Insurance
- Travelcard Loan
- Bike to Work Scheme
- Discretionary Bonus Structure
- Complimentary access to Headspace & Maven

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

## About First Global Management Services, Inc.

## Company Overview
- **One-liner**: FIRST is a global brand experience agency that creates and executes award-winning events and experiences to connect people with the world’s top brands.
- **Entity Type**: Private (subsidiary of Encore Group (USA) LLC)
- **Headquarters**: New York, New York, United States
- **Founded**: 1996
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Events Services / Experiential Marketing
- **Target customers**: B2B – Fortune 100 and Fortune 500 clients across financial services, technology, media, automotive, aerospace, healthcare, and professional services.
- **Mission or purpose statement**: FIRST brings together brands and people through creative, connected events and experiences.

## Products & Services
- **Full-Service Agency Partnership**: Strategy, creative, content, digital technology, data & insights, and event production for large-scale brand experiences.
- **Embedded Solutions**: Specialist talent placed directly into client teams to augment in-house marketing and events capabilities.
- **Data & AI Services**: Head of Data & AI leads analytics and intelligence offerings to measure and optimize experiential campaigns.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Private)
- **Key Metric**: Annual revenue estimated at $9.5 M by third‑party data (may not reflect full scale); not officially confirmed.
- **Notable Investors/Partners**: Parent company Encore Group (USA) LLC; clients include ten Fortune 100 and Fortune 500 brands.
- **Growth Signals**: Headcount grew ~12 % YoY to over 800 employees; named Chief Marketer’s 2025 Most Innovative Marketing Agencies of the Year; Event Marketer Top Agency of the Year 2024; C&IT Global Agency of the Year (Over 100 Employees).

## Competitive Advantages
- **Global footprint**: Presence in 16 cities across 4 continents (New York, Los Angeles, London, Dublin, Singapore, etc.).
- **Long track record**: Over 29 years of operation with deep relationships across multiple industries.
- **Integrated service model**: Offers both full‑service agency work and embedded talent, giving clients flexibility.
- **Award‑winning creativity**: Consistently recognized by industry peers for innovation and execution.

## Strategic Focus
- **Sustainability & inclusion**: Active commitment to increasing positive impact on people and planet; 16 % supplier diversity spend (Q2 2024).
- **Data‑driven experiences**: Investment in data and AI capabilities to enhance event measurement and personalization.
- **Talent expansion**: Continuously hiring across departments; 51 open positions as of mid‑2025.

## Why Work Here
- **Culture**: Emphasizes curiosity, creativity, connection, and a set of core values: Ambition, Creativity, Excellence, Integrity, Teamwork (A.C.E.I.T.).
- **Diversity**: Women make up a significant portion of the global workforce; active supplier diversity and inclusion initiatives.
- **Work environment**: Hybrid/office roles available across multiple global offices; careers page lists roles in Event Technology, Production, Account Management, Data & AI, and more.
- **Perks & recognition**: CEO Maureen Ryan Fable named Chief Marketer’s 2024 Agencies CEO of the Year; company invests in wellness and community philanthropy.

## Sources
1. [firstagency.com](https://firstagency.com/)
2. [firstagency.com/who-we-are](https://firstagency.com/who-we-are/)
3. [firstagency.com/careers](https://firstagency.com/careers/)
4. [linkedin.com/company/firstglobalagency](https://www.linkedin.com/company/firstglobalagency)

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