---
title: 'Housing First Caseworker at Beam'
canonical: 'https://feeny.ai/job/housing-first-caseworker-beam-oxford-s14t0vfegz8j'
type: 'job'
last_seen: '2026-09-06'
---

# Housing First Caseworker at Beam

- **Company:** Beam
- **Location:** Oxford, United Kingdom
- **Compensation:** £35k–£40k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-21
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/beam-up/208f73be-bb34-412f-831b-6df952114014

## Job description

At Beam, we’re building AI that serves society.

We're a global team of ambitious, hardworking problem solvers, applying fast-moving startup energy to work that makes the world a better place. If you want to apply your talent to the biggest problems society faces, Beam is the place for you.

You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.

Over 100,000 frontline workers already use Beam to take notes, provide live interpretation and handle phone calls, so they can focus on the people who need them most. This is just the beginning.

## About the role

We’re looking for a Housing First Pathway Coach (or ‘Caseworker’) to transform the lives of disadvantaged people by helping them transition into their own, long-term, housing. You’ll be at the forefront of Beam’s Housing First programme in Oxford, designed to support those experiencing homelessness whose needs aren’t met by traditional homelessness services.

You’ll take on the responsibility of supporting a small caseload of people referred to Beam, our “members”. You’ll be playing a leading and critical role in supporting these members to sustain stable housing provided by the Council, ensuring they engage with other services and building their independence.

This involves a wide range of member-led support activities tailored to each individual’s needs. You’ll guide clients through the processes of moving into and looking after a home, accessing support services, and connecting with their community. Equally important, you’ll work to boost their self-confidence and autonomy through personalised coaching, skill development, and encouragement.

You’ll need

- Experience working with hard to reach individuals with complex needs - ideally you’ll have already worked in a similar role, such as rough sleeping outreach or Drug & Alcohol services.
- Strong communication skills - you’ll regularly be communicating with a diverse group of members, as well as internal stakeholders and our government/support service partners to create strong support networks around our members.
- Experience and comfort with multi-tasking - you’ll need to be comfortable moving forward many people’s cases each week
- Compassion for people in tough situations - many of your members will have long histories of trauma that can play out in unexpected way.
- Respect for data-driven decision-making - alongside your humanity, you’ll appreciate the importance of acting on data.

You’ll be

- Supporting vulnerable individuals and crafting personalised action plans - using our AI-powered caseworker technology and your excellent caseworker skills to empower members to reach their goals.
- Forging strong and meaningful relationships - some members will engage with this service for years giving the opportunity to build back their trust in people and systems.
- Working towards targets - ensuring measurable progress and tailored impact in the lives of our members.
- Harnessing technology to amplify your impact - Homelessness is on the rise and we’re supporting more people than ever before - you’ll learn to harness platforms like G-Suite and AI tools to increase efficiencies and ultimately better support your members.
- Wearing your problem-solving hat - the people we support have unique barriers and you’ll regularly research and find creative ways for them to reach their unique goals.
- Working in partnership with multiple services - you’ll play a navigator role with your members supporting them in working with and advocating on their behalf with drug and alcohol services, housing officers, healthcare and various other services.

You are

- Determined - changing lives is not easy and you’re someone who loves hard challenges.
- Humble and supportive - your members will have their ups and downs but you’ll stick with them.
- Confident and have strong communication skills - you’ll set boundaries and clearly communicate with a diverse group of people from members, stakeholders and partners.
- Adaptable and resilient - you’re someone who’s energised by ever-changing and fast-paced environments.
- An ‘ideas person’ - changing lives is not easy and you’re someone who loves is driven to find new and better ways of doing things.
- Willing and able to travel into Oxford daily - your members will need a lot of in person support across the city.

## ABOUT BEAM

.We’ve picked up an armful of awards https://beam.org/awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups https://www.wired.co.uk/article/london-hottest-startups-2021 and by LinkedIn as a Top 15 UK Startup https://www.linkedin.com/pulse/linkedin-top-startups-2022-15-uk-companies-rise-linkedin-news-uk/?trackingId=9TqxvkXTjF2HSPvSIWLczw%3D%3D. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian https://beam.org/press.

We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com http://Booking.com, Calm, Shazam and Dropbox.

Start your journey to a more impactful career today. We're excited to hear from you.

Reasonable adjustments:

Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices.

We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required.

If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so.

Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.

## About Beam

## Company Overview
- **One-liner**: Beam builds AI-powered software and delivers frontline services to help government welfare teams and social workers reduce administrative burdens and improve outcomes.
- **Entity Type**: Private (Mission-driven startup, revenue-generating)
- **Headquarters**: London, UK (Hoxton office)
- **Founded**: 2017
- **Founders**: Not publicly identified on the website or job page; the team is described as coming from startups, government, and frontline services.

## Core Business
- **Primary industry**: Government Technology (GovTech) / Social Impact / Human Services Software
- **Target customers**: B2G (Business to Government); specifically local authorities, social care teams, housing services, employment support, mental health services, and other public service organizations.
- **Mission statement**: “To build brighter welfare systems globally” and “build brighter services for humanity.” The company is focused on bringing the benefits of AI to public services and the communities they serve.

## Products & Services
- **Notes**: AI-powered case notes, documents, and insights for frontline teams. Reduces admin time (claim: admin time halved, documents submitted 60% faster). Uses AES-256 encryption at rest and TLS 1.3 in transit.
- **Interpret**: Live, two-way translation in all major languages, enabling efficient communication with diverse service users.
- **Talk**: Custom voice agents that resolve inbound calls and capture intake details 24/7.
- **Frontline Services (Direct Delivery)**: Since 2017, Beam’s own caseworkers have supported over 7,000 people to achieve life-changing outcomes, delivering services via smartphones. This gave them frontline experience to build their software.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Over 350 frontline teams use Beam; the tech is used in over 150,000 meetings each week; trusted by over 80,000 frontline workers across hundreds of government partners.
- **Notable Investors/Partners**: The website lists government partnerships across the UK, Europe, Australia, and the US. Specific investors are not named on the career page or main site.
- **Growth Signals**: Rapid expansion from UK local government into housing, employment, and mental health services in 2024. Formal launch of an office in Melbourne, Australia in 2025, and a US HQ in Flatiron, New York. The company is experiencing inbound demand from international partners, with a waiting list.

## Competitive Advantages
- **Frontline-built technology**: Beam’s unique differentiator is that their software is built by former frontline workers (their own caseworkers) who have firsthand experience with the admin challenges, making the tools highly practical and user-friendly.
- **AI-first for public sector**: In 2024, they claim to have built the world’s first AI tools specifically for frontline caseworkers, putting them ahead in the GovTech AI space.
- **Security & Compliance**: Government-grade security (AES-256 encryption, TLS 1.3, RBAC, customer-defined data retention). Data is never used to train models without consent and is stored on UK servers.
- **Bespoke implementations & integrations**: Expertise in unique frontline workflows, with high-touch onboarding and custom integrations.

## Strategic Focus
- **AI for the frontline**: Beam is heavily investing in AI tools (Notes, Interpret, Talk) to automate admin, reduce burnout, and free up caseworkers for human conversations.
- **Global expansion**: Active growth in the US (New York HQ) and Australia (Melbourne office) after strong UK adoption.
- **Product ecosystem**: Expanding from case notes into voice agents and translation, creating an end-to-end platform for public service delivery.
- **Social impact**: Core mission-driven strategy, aiming to solve “the world's toughest social issues” with technology.

## Why Work Here
- **Mission-driven impact**: Employees (“Beamers”) know they are making a difference by improving welfare systems and directly helping underserved people.
- **Ambitious, high-performing team**: Company culture emphasizes “ambition and humility in equal measure,” with high levels of ownership and fast learning.
- **Hybrid working (UK)**: Work between the Hoxton, London office and home. The US (NY) and Australia offices also appear to be hybrid.
- **Market-leading compensation**: Competitive pay, EMI-qualifying share options, and a £200/year wellbeing budget.
- **Perks**: Private healthcare (GP 24/7, physiotherapy, diagnosis), access to Oliva wellbeing support and Calm app, onsite gym membership covered, financial coach (1-1 sessions), sabbatical (up to 6 weeks after 3 years), up to 30 days holiday plus public holidays, salary sacrifice schemes (bike, tech, nursery).
- **Meaningful work**: Employees report high levels of satisfaction from solving real societal issues at scale.

## Sources
1. [Beam Official Website](https://beam.org/)
2. [Beam About Page](https://beam.org/about)
3. [Beam Careers Page](https://jobs.ashbyhq.com/beam-up)
4. [Beam LinkedIn](https://uk.linkedin.com/company/wearebeam)
5. [Beam US About Page](https://beam.org/en-us/about)

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