--- title: 'HR Applications Administrator at Five9' canonical: 'https://feeny.ai/job/hr-applications-administrator-five9-manila-014n35t6fc5f' type: 'job' last_seen: '2026-09-09' --- # HR Applications Administrator at Five9 - **Company:** Five9 - **Location:** Manila, Philippines - **Work type:** hybrid - **Posted:** 2026-09-04 - **Last confirmed live:** 2026-09-09 - **Apply:** https://www.five9.com/about/careers/job-detail?gh_jid=6183622004 ## Job description Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. HR Applications Administrator Join us in bringing joy to customer experience. Five9 brings the power of AI and cloud innovation to customer experience software worldwide. Living our values drives our team-first culture, helping us innovate, grow, and thrive together. We are seeking an HR Applications Administrator to join our Business Technology / Enterprise Applications team, responsible for administering, configuring, and supporting the applications behind Five9’s HR, Payroll, and Talent programs — primarily UKG (formerly UltiPro), with additional support for Deel, Greenhouse, and various other HR applications. This role partners closely with Human Resources, Payroll, Finance, Business Technology, InfoSec, and external vendors to keep our HR systems secure, reliable, and effective. The ideal candidate has hands-on UKG administration experience, along with a UKG Pro certification, strongly preferred. Candidates with substantial Workday administration experience and a Workday certification may also be a strong fit. This person communicates clearly, partners well across HR, Payroll, Finance, Business Technology, InfoSec, and vendor teams, and manages day-to-day administration independently. The position is a hybrid role combining in-office and work-from-home days, based in Manila, Philippines, and requires the employee to work United States Pacific Time business hours. ## Key Responsibilities - Administer and configure Five9’s HR applications on a day-to-day basis, with primary focus on UKG Pro (formerly UltiPro), including system settings, business rules, and module configuration. - Maintain system security roles, permissions, and access controls across HR applications to ensure appropriate data protection and compliance with company policy. - Build, test, and maintain business process workflows, approval chains, and notifications within UKG Pro and related HR systems. - Support and maintain integrations between UKG Pro, Deel, Greenhouse, Degreed Learning Experience Platform, Replicon, and other business applications, partnering with Business Technology teams as needed. - Perform system testing, including validation of configuration changes, patches, and vendor releases prior to production deployment. - Coordinate periodic vendor releases and platform updates, assessing impact to existing configuration and coordinating regression testing with stakeholders. - Monitor data quality across HR systems, and identify, troubleshoot, and resolve data integrity issues. - Build and maintain reports and dashboards to support HR, Payroll, and business stakeholder reporting needs. - Maintain clear, current documentation of system configurations, processes, and support procedures. - Provide day-to-day user support and troubleshooting for HR application end users, resolving issues in a timely manner. - Manage vendor relationships for supported HR applications, including support tickets, escalations, and roadmap discussions. - Support the AI Center of Excellence by identifying and helping implement opportunities to leverage AI to automate hire-to-retire and payroll-related processes. - Partner with Human Resources, Payroll, Finance, Business Technology, and InfoSec teams to gather requirements and implement solutions that meet business needs. ## Key Requirements Required Qualifications: - Minimum of 5 years of experience administering enterprise Human Resources applications, with hands-on UKG Pro (formerly UltiPro) experience as the primary qualification. - Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. - Experience managing security roles, permissions, and access controls within an HRIS platform. - Experience building and maintaining business process workflows, approval chains, and notifications. - Experience supporting integrations between HR systems and other enterprise applications. - Experience with system testing, including validating configuration changes and vendor releases prior to production deployment. - Experience monitoring and maintaining data quality and data integrity across HR systems. - Experience building reports and dashboards to support HR and business reporting needs. - Strong documentation skills, with the ability to maintain clear and current process and configuration documentation. - Experience providing end-user support and troubleshooting for HR applications. - Strong communication skills, with the ability to partner effectively with Human Resources, Payroll, Finance, Business Technology, InfoSec, and external vendors. - Experience managing vendor relationships, including support escalations and coordination on releases. Preferred Qualifications: - UKG Pro certification (strongly preferred). - Workday certification, for candidates whose primary HRIS administration experience is with Workday. - Deel certification preferred. - Experience with Greenhouse, Degreed Learning Experience Platform, or Replicon desired. - Experience administering another major Human Resources Information System, supported by relevant qualifications or certifications. Why You’ll Love This Role: - You will play a key role in supporting and evolving the technology that powers Five9’s HR, Payroll, and Talent programs. - You will work hands-on with UKG Pro and gain exposure to a broader ecosystem of leading HR platforms. - You will use cutting-edge technologies, including AI, to help create great employee experiences. - You will build strong partnerships across Human Resources, Payroll, Finance, Business Technology, InfoSec, and vendor teams. - If you enjoy solving practical problems, safeguarding data quality, and delivering excellent support to HR technology users, this role offers strong opportunities to grow your HRIS expertise. Company Benefits - Company stocks - Annual merit increase based on performance - 15% night shift differential pay - Paid Leave with Cash Conversion - HMO with free dependents - Retirement Plan - Life Insurance - While on work from home setup: Internet and meal allowance are provided - Employee Assistance Program for mental and social well-being - Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women) Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. ## About Five9 ## Company Overview - **One-liner**: Five9 provides a leading cloud contact center platform (CCaaS) that enables organizations to deliver digital engagement, analytics, workforce optimization, and AI-powered customer experiences. - **Entity Type**: Public (NASDAQ: FIVN) - **Headquarters**: San Ramon, California, USA (with additional offices in San Francisco, Toronto, London, Munich, Porto, Madrid, São Paulo, and Mandaluyong City) - **Founded**: 2001 - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Cloud Contact Center as a Service (CCaaS), Customer Experience (CX) software, AI & Automation, Workforce Optimization - **Target customers**: Enterprise, mid-market, and SMB organizations across all verticals (B2B/B2C) - **Mission or purpose statement**: “Our vision is to make customer service a more human experience.” [five9.com](https://www.five9.com/about) ## Products & Services - **Five9 Cloud Contact Center Platform**: Core omnichannel contact center solution (voice, email, chat, SMS, social) with intelligent routing and IVR. - **Digital Engagement**: Integrated digital channels including SMS, web chat, email, and social messaging. - **Five9 Analytics**: Real-time and historical reporting, speech analytics, and sentiment analysis to improve agent performance and customer outcomes. - **Workforce Optimization (WFO)**: Workforce management, quality management, and recording (acquired Virtual Observer in 2021). - **AI & Automation Suite**: - **Intelligent Virtual Agent (IVA)**: Conversational AI chatbot and voice bot for self-service (acquired Inference Solutions in 2021). - **Agent Assist 2.0**: AI-powered real-time agent guidance and summarization (using OpenAI). - **Voice AI Agents**: Generative AI agents for automated customer interactions. - **Professional Services**: Implementation, integration, and consulting services. - **Aceyus VUE**: Data and reporting integration platform (acquired in 2022). ## Market Standing - **Valuation/Market Cap**: Publicly traded; specific metrics not provided in available sources. - **Key Metric**: Over 3,000 customers worldwide; 350,000+ agents using the platform; 2,600+ employees; 1,450+ technology and channel partners. [five9.com](https://www.five9.com/about) - **Notable Investors/Partners**: BT (expanded partnership for cloud adoption), MCM Telecom, XTT Mexico; partners include global SIs and technology vendors. Acquisitions: Acqueon, Aceyus VUE, Inference Solutions, Virtual Observer. - **Growth Signals**: Named a Leader in the 2025 Gartner® Magic Quadrant™ for CCaaS (8th time); opened new European engineering hub in Porto, Portugal; expanded LATAM partnerships; introduced Agent Assist 2.0 with AI Summary; won Glassdoor Employees’ Choice Award for Best Places to Work (2022). [five9.com](https://www.five9.com/about) ## Competitive Advantages - **Cloud-native heritage**: Born in the cloud in 2001, with 20+ years of CCaaS experience. - **Analyst recognition**: Consistently named a Leader in Gartner Magic Quadrant, Forrester Wave, IDC MarketScape, and Aragon Research Globe. - **High customer satisfaction**: 86 Net Promoter Score (NPS) for professional services. - **Comprehensive AI portfolio**: Integrated IVA, Agent Assist, and Voice AI Agents differentiate from competitors. - **Scale and reliability**: Manages billions of call minutes annually across 2,600+ concurrent agent seats (average). ## Strategic Focus - **AI-first innovation**: Continued investment in generative AI and conversational AI to automate and enhance customer interactions. - **Global expansion**: Strengthening presence in LATAM (new partnerships), EMEA (engineering hub in Portugal), and APAC. - **Platform depth**: Integrating acquisitions (Acqueon, Aceyus, Inference Solutions) to provide end-to-end CX and WFO capabilities. - **Partner ecosystem**: Deepening relationships with systems integrators and telcos (e.g., BT) to accelerate cloud migration. ## Why Work Here - **Culture**: Fast-paced, start-up-like environment with established enterprise customers; values include honesty, respect, inclusion, transparency, ownership, and customer focus. [five9.com](https://www.five9.com/about/careers) - **Diversity & Inclusion**: Committed to a diverse and inclusive culture where employees are empowered and heard. [five9.com](https://www.five9.com/about/careers/jobs) - **Remote/Hybrid Policy**: Not explicitly stated; offices in multiple locations suggest hybrid/office model. - **Benefits** (US full-time): 100% employer-paid health insurance (choice of 4 medical plans), dental, vision, life/disability insurance, 401(k), FSA, employee assistance program, commuter discounts, company equity, accrued PTO + paid holidays, company events. [five9.com](https://www.five9.com/about/careers) - **Recognition**: Received Glassdoor Employees’ Choice Award for Best Places to Work (2022). [five9.com](https://www.five9.com/about) - **Growth opportunities**: Internship program with impactful work and exposure to executives; career paths across development, customer success, sales, marketing, finance, and professional services. ## Sources 1. [Five9 About Page](https://www.five9.com/about) 2. [Five9 Careers Overview](https://www.five9.com/about/careers) 3. [Five9 Fact Sheet](https://www.five9.com/resources/five9-company-fact-sheet) 4. 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