---
title: 'HR & Office Operations Specialist at NFQ'
canonical: 'https://feeny.ai/job/hr-office-operations-specialist-nfq-krakow-ntn66pyf5eft'
type: 'job'
last_seen: '2026-10-16'
---

# HR & Office Operations Specialist at NFQ

- **Company:** NFQ
- **Location:** Krakow, Poland
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-21
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.lever.co/nfq/ba094f49-c655-45c9-8e37-6208526c8647

## Job description

We build the tech that moves industries forward. We have our eyes set on AI, energy, logistics, sports and other complex and exciting segments.

We believe in an innovative approach to solving deep issues and encourage our people to find their own solutions. We are constantly rethinking processes, business models, architecture, and tech stacks.

We foster a sense of curiosity, experimentation, and passion beyond code. With us, you can easily deepen your knowledge in any field you’re curious about. And because we work across many industries, you’ll be gaining the experience others can only dream of.

We are looking for a HR & Office Operations Specialist to join our People & Culture team in Kraków. In this role, you will help ensure a positive employee experience and the smooth day-to-day running of the Polish branch. You will combine HR administration with office operations, financial coordination, vendor management, and employee benefits administration. As the main point of contact for people, office, and operational matters in Poland, you will work closely with managers, accounting and legal teams, employees, and external partners. You might also act as a commercial proxy for the local entity, signing contracts and official documents and supporting everyday business activities.

In this role, you will

- Manage the full employment and B2B lifecycle documentation, including onboarding, contracts, amendments, and terminations, and advise managers to ensure 100% compliance with Polish labour law and BHP standards
- Review, approve, and sign business contracts, official correspondence, employee business trip orders, and monthly copyright cost reports
- Oversee the verification and approval of recurring invoices within the KSeF system, track the local administrative budget, and work closely with internal and external accounting and legal teams
- Coordinate relationships with local vendors and service providers, negotiate contracts, and fully administer employee benefit programmes, including Medicover Health, Medicover Sport, and Life Insurance
- Manage employee benefit portals, including adding and removing team members, processing programme changes, and preparing the required data and reports for accounting
- Oversee daily workplace logistics, office supplies, catering, building entrance cards, parcels, and maintenance matters
- Support employee experience and company culture by organising local events, celebrations, gifts, and employee care initiatives

## What you will bring

- Practical experience in HR administration, office operations, or a similar role in Poland
- Strong working knowledge of Polish labour law and B2B contract structures
- Experience preparing and managing employment documents and B2B agreements
- Experience handling invoices and tracking office or administrative expenses, ideally using KSeF
- A proactive and hands-on approach to both administrative responsibilities and daily office needs
- Attention to detail and confidence working with documentation, reports, and financial records
- The ability to work independently and manage several areas of responsibility
- Strong organisational and analytical skills
- Fluency in both Polish and English languages, written and spoken

## What we offer

- A working culture that is high performing, ambitious, collaborative, and fun
- Private medical care
- Sports package
- Life insurance
- Flexible working hours
- Employee-led workshops and office perks

Salary range: 9500 - 13 000 PLN gross (Permanent job contract)

If you have any questions, please contact me at natalia.plasun@nfq.com or via Linkedin.

Check all our career opportunities here.

## About NFQ

## Company Overview
- **One-liner**: NFQ builds the digital systems behind high-growth businesses — from e-commerce and logistics platforms to AI-powered products — combining software engineering, UX/UI, data science, and digital strategy.
- **Entity Type**: Private (not publicly listed; no funding rounds disclosed)
- **Headquarters**: Kaunas, Lithuania (founding city; active offices in Vilnius, Kaunas, Šiauliai, Krakow, Montreal, Laval, and remote hubs across Lithuania & Poland)
- **Founded**: 2002
- **Founders**: Four unnamed engineers in Kaunas, Lithuania (founding team launched NFQ Technologies)

## Core Business
- **Industry**: Digital product development and technology consulting (software development, AI, UX/UI, data science, e-commerce, logistics tech)
- **Target Customers**: Startups, scale-ups, and global enterprises — especially in e-commerce, travel, logistics, media, and education
- **Mission/Purpose**: "Guiding highly ambitious companies through the noise, creating the competitive edge for winning and owning the game." / "Empowering digital transformation & innovation, enabling the world’s most ambitious companies to not only compete but lead their industries."

## Products & Services
- **Custom Software Development**: Full-cycle engineering for web, mobile, and backend platforms (SaaS and enterprise-grade systems).
- **Digital Product Development**: End-to-end product design, prototyping, and delivery, from modernization to net-new digital products.
- **UX/UI Services**: User research, wireframing, interface design, and design systems.
- **BI & Data Science**: Analytics, data pipelines, dashboards, and AI/ML-driven decision-making tools.
- **Mobile App Development**: iOS/Android app design, engineering, and lifecycle management.
- **Email Marketing Services**: Automated campaign platforms and lifecycle marketing technology.
- **IT Architecture & System Planning**: Technical strategy, system design, integration, and modernization roadmaps.
- **Infrastructure Services**: Cloud architecture, DevOps, and scalable infrastructure operations.
- **Technology Audit**: Security, performance, and architecture assessments.
- **AI Services**: AI agents, LLM-based solutions, and applied AI product development — including dedicated AI solution examples like an AI-powered lesson planning tool for schools.
- **PALM for Logistics**: A specialized logistics platform solution.
- **Omnichannel E-commerce Solutions**: Commerce platforms unifying content, data, and customer journeys across channels.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: $10B+ GMV processed through NFQ-built systems yearly; 1000+ successful projects delivered
- **Headcount**: 600+ employees across 10 countries and 4 continents
- **Notable Clients/Partners**: Men in Blazers Media Network (built centralized digital fan platform), KAYAK/Booking Holdings (through acquired Swoodoo), OXID eSales, plus e-commerce, travel, logistics, and education clients
- **Growth Signals**:
  - Founded 2002; expanded to 10 countries across 4 continents over 23+ years
  - Vietnam office recognized as one of the country's best IT companies by ITviec for 6 consecutive years (2019–2024)
  - Recent expansions to Denmark and Saudi Arabia
  - NFQ Asia and NFQ Solutions rebranded as Gradion in 2025, deepening AI engineering and strategic consulting across Asia, DACH, and MEA
  - Active hiring in engineering, AI, security, and HR roles across multiple locations

## Competitive Advantages
- **Multi-domain engineering depth**: Delivers across e-commerce, travel, logistics, media, and education — not a single-vertical consultancy.
- **Scale track record**: $10B+ GMV flowing through their systems annually demonstrates enterprise-grade reliability.
- **Full-stack capability**: Combines engineering, UX/UI, data science, AI, infrastructure, and marketing tech under one roof.
- **Bootstrapped longevity**: 23+ years in business without external funding pressure indicates sustainable, client-funded growth.
- **Global delivery model**: 600+ specialists across Europe, Asia, and North America enable follow-the-sun delivery and diverse talent acquisition.

## Strategic Focus
- **AI delivery at scale**: Investing in AI agents, LLM-based products, and applied AI services (including a dedicated AI solution unit).
- **Regional brand restructuring**: NFQ Asia and NFQ Solutions consolidated under the Gradion brand to unify deep-tech engineering, AI delivery, and strategic consulting across Asia, DACH, and MEA; NFQ Digital Creatives and NFQ Technologies continue under the NFQ name.
- **Geographic expansion**: Recent entry into Denmark and Saudi Arabia signals intent to grow in European and Middle Eastern markets.
- **Enterprise modernization**: Helping established companies modernize legacy systems and integrate with modern digital ecosystems.

## Why Work Here
- **Flexible work as a core promise**: Unlimited work-from-home policy and hybrid options across Vilnius, Kaunas, Šiauliai, Krakow, Montreal, Laval, and remote within Lithuania & Poland.
- **Growth mindset culture**: Mentorship is built into the experience, with support to grow beyond team, project, and role boundaries.
- **Autonomy and trust**: Leadership emphasizes mutual trust and gives "everyone the green light to take initiative."
- **International environment**: Truly global team across 4 continents with 1000+ delivered projects — an opportunity to work on complex, cross-border products.
- **Diverse tech exposure**: Work spans e-commerce, logistics, travel, media, AI, and education — enabling broad skill-building across industries and technologies.
- **Current openings** (as of search): Senior Software Engineer & Team Lead, Lead AI Engineer (Python), Information Security Manager, HR & Office Operations Specialist.

## Sources
1. [nfq.com](https://www.nfq.com/)
2. [nfq.com — About Us](https://www.nfq.com/about-nfq/about-us/)
3. [nfq.com — Career](https://www.nfq.com/career/)
4. [nfq.com — Career US](https://www.nfq.com/us/career/)
5. [jobs.lever.co/nfq](https://jobs.lever.co/nfq)

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