--- title: 'HR Operations Project Manager at Lyft' canonical: 'https://feeny.ai/job/hr-operations-project-manager-lyft-nashville-dtm8j7jr9dty' type: 'job' last_seen: '2026-09-08' --- # HR Operations Project Manager at Lyft - **Company:** Lyft - **Location:** Nashville, TN - **Posted:** 2026-09-03 - **Last confirmed live:** 2026-09-08 - **Apply:** https://app.careerpuck.com/job-board/lyft/job/8780268002?gh_jid=8780268002 ## Job description At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We are looking for a Senior Program Manager – HR Operations to drive operational excellence, process optimization, and scalable innovation. Sitting directly within HR Operations, this role serves as a key operational engine for modernizing how we work—focusing on business process design, seamless M&A operational readiness, and modern tool enablement (including practical AI and automation). In this role, you will partner closely with our Corporate Engineering & IT team (CEIT), as well as cross-functional leaders in Team Member Experience, M&A, Talent Acquisition, Total Rewards, Legal, and IT. Your focus will be on bridging business strategy with operational delivery: evaluating workflows, streamlining integrations, and driving organizational change and adoption with greater speed and efficiency. The ideal candidate is both a seasoned project manager and an operational innovator. You deeply understand core HR business processes, know how to integrate acquired teams smoothly, and can partner with technical leads to pilot, launch, and scale workflows that enhance the employee experience. Success in this role will be measured by: The efficiency, quality, and adoption of HR operational solutions delivered—including reduced SLA turnaround times, smooth integration of acquired operational processes, elimination of manual friction, improved employee CSAT, and increased capability across the People organization. Responsibilities: HR Process Optimization - Identify & Streamline High-Impact Workflows: Evaluate end-to-end HR processes across the employee lifecycle to eliminate friction, improve accuracy, and incorporate automation where appropriate. - Translate Business Needs for Technical counterparts: Map out clear "as-is" and "to-be" operational processes and success metrics, allowing technical and engineering partners to convert them into actionable specs. - Serve as an HR Operations Advisor: Help HR functional leads understand operational best practices, evaluate current state bottlenecks, and identify practical opportunities for process redesign and technology enablement. M&A Integration & Operational Readiness - Lead HR Ops M&A Execution: Partner with cross-functional M&A leads to assess incoming HR systems, policies, and operational processes during corporate transactions. - Harmonize & Consolidate: harmonize acquired employee workflows into Lyft's core HR Operations service delivery model with minimal business disruption. - Change & Onboarding Support: Oversee operational readiness plans to ensure acquired employees transition smoothly into Lyft’s HR tools, service desks, and operational standards. Technical Partnership & Tool Delivery - Liaison to CEIT & Solution Architecture: Partner hand-in-hand with the AI Business Solution Architect (PeopleTech) and IT teams to co-design, validate, and launch HR technology solutions (including automation, and AI workflows). - Pilot & Solution Validation: Utilize light-touch automation, low-code tools, and digital platforms to prototype quick operational improvements and test solutions before full-scale deployment. - User Acceptance Testing (UAT): Lead UAT and operational readiness reviews to ensure enterprise tools built in core systems (Workday, Greenhouse, Jira, etc.) solve business needs cleanly. Enablement, Change Management & Governance - Drive Capability & Adoption: Lead change management strategies for new HR programs, offering hands-on workshops, clear documentation, training materials, and practical "how-to" playbooks. - Embed & Support: Pair directly with HR business partners, recruiters, and ops specialists to build confidence and capability in adopting new operational workflows and technology tools. Experience: - 5+ years of Program/Project Management experience, specifically within HR Operations, HR Systems Transformation, or HR Service Delivery. - Experience with AI, HR Technology & Automation: Experience leveraging AI enabled tools and HR tech (e.g., LLMs, smart intake, automated routing) to optimize business processes. - Demonstrated M&A Experience: Hands-on experience supporting M&A activity, specifically around HR operational integration, system consolidation, and process harmonization. - Proven Technical Partnership: Track record of serving as the operational bridge between business teams and technical partners (e.g., Solution Architects, Product Managers, IT Engineers). - Cross-Functional Change Management: Demonstrated ability to drive alignment, lead complex change initiatives, and inspire tool adoption across non-technical stakeholders in a matrixed environment. - Data Privacy & Compliance Mindset: Deep appreciation for PII protection, data privacy standards, and regulatory considerations in employee operations. Nice-to-Haves - Experience in high-growth tech environments or organizations undergoing significant operational scaling. - Deep familiarity with core People enterprise systems (e.g., Workday, Greenhouse, Jira, Slack). - Hands-on experience with business automation platforms (e.g., Workato, UiPath, Power Automate, Slack Workflows). Benefits: - Great medical, dental, and vision insurance options with additional programs available when enrolled - Mental health benefits - Family building benefits - Child care and pet benefits - 401(k) plan with company match to help save for your future - In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off - 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible - Subsidized commuter benefits - Monthly Lyft credits and complimentary Lyft Pink membership Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the Nashville area is $88,560-$110,700, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. ## About Lyft ## Company Overview - **One-liner**: Lyft operates a ride-hailing, bikeshare, and scooter platform that connects drivers and riders, aiming to reduce personal car ownership and make cities more livable. - **Entity Type**: Public (NASDAQ: LYFT) - **Headquarters**: San Francisco, California, USA - **Founded**: 2012 - **Founders**: Logan Green and John Zimmer ## Core Business - **Primary industry/industries**: Mobility, Transportation, Ride-hailing, Micromobility - **Target customers**: B2C (riders and drivers), B2B (Lyft Business for enterprise commutes), and public sector (transit partnerships) - **Mission or purpose statement**: "To serve and connect" — building a more connected world, ride by ride. ## Products & Services - **[Lyft Rideshare]**: The core on-demand ride-hailing service connecting passengers with drivers. Type: Platform / Service. - **[Lyft Pink]**: A subscription membership offering perks like discounted rides, priority airport pickups, and free bike/scooter unlocks. Type: Subscription. - **[Lyft Business]**: A suite of tools for companies to manage employee commutes, client rides, and delivery logistics. Type: B2B SaaS / Service. - **[Lyft Bikes & Scooters]**: Shared electric bikes and scooters available in select cities, including the Bixi network in Montreal. Type: Micromobility Service. - **[Lyft Flexdrive]**: A car rental program for drivers who don't own a vehicle, enabling them to earn on the platform. Type: Service / Fleet Management. - **[Lyft Ads]**: In-app advertising platform allowing brands to reach riders and drivers. Type: Ad Tech / Marketplace. ## Market Standing - **Valuation/Market Cap**: Approximately $4.5 billion (as of mid-2025, market cap fluctuates). **Not publicly available** for private valuation — public company. - **Key Metric**: Annual Revenue of approximately $4.4 billion (FY 2023), with $1.3 billion in Q1 2025 reported revenue. - **Notable Investors/Partners**: Major institutional investors include Fidelity, Vanguard, and BlackRock. Key partners include Uber (in some markets, e.g., transit data sharing), Motivate (bikeshare operator), and various municipal transit agencies. - **Growth Signals**: Launched Lyft Ads in 2024; expanded into autonomous vehicle partnerships (Waymo, Motional); opened new offices in Toronto (2024) and Mexico City (2022); strong recovery in ride volumes post-pandemic. ## Competitive Advantages - **Differentiated brand and culture**: Known for a friendlier, more community-oriented brand compared to competitors, with a focus on driver and rider safety. - **Integrated multimodal platform**: Combines ride-hailing, bikes, scooters, and public transit info in one app, making it a one-stop mobility solution. - **Strong transit partnerships**: Deep integrations with city transit agencies (e.g., Montreal's Bixi, LA Metro) provide a unique public-sector moat. - **Data & network effects**: Large dataset on urban mobility patterns enables better routing, pricing, and demand prediction. ## Strategic Focus - **Autonomous vehicle (AV) readiness**: Building partnerships and infrastructure to integrate AVs into the platform, positioning for a future without human drivers. - **Advertising revenue**: Scaling Lyft Ads to create a new high-margin revenue stream, leveraging its large user base. - **International expansion**: Selectively entering new markets (e.g., Canada, Mexico) and deepening presence in existing ones via bikeshare and transit. - **Profitability**: Continued focus on operational efficiency and cost discipline to achieve sustained GAAP profitability. ## Why Work Here - **Culture**: Lyft emphasizes a welcoming, inclusive culture with core values like "Be yourself," "Make it happen," and "Uplift others." The company fosters a strong sense of belonging through Employee Resource Groups (ERGs) and community events. - **Remote/Hybrid/Office Policy**: Hybrid model — employees are expected in the office a few days a week, with flexibility. Offices are designed with tech-equipped workspaces, stocked kitchens, and themed rooms. - **Notable Perks**: - **Health & Well-being**: Comprehensive medical, dental, vision; free One Medical membership; free access to therapists via Modern Health. - **Time Off**: Unlimited paid vacation for salaried US employees; generous PTO for hourly employees. - **Parental Leave**: 18 weeks of paid leave for all new parents (biological, adoptive, foster). - **Financial**: 401(k) plan with financial training sessions. - **Commute**: Free Lyft Pink membership; pre-tax commuter benefits. - **Learning**: Udemy subscription for professional development; mentorship programs for interns and new grads. - **Office Environment**: Dog-friendly offices; regular team offsites and social events. - **Engineering Culture**: Known for high-impact work on large-scale distributed systems, machine learning, and mobile engineering. Early-career talent is highly valued, with structured mentorship and real project ownership. ## Sources 1. [Lyft Careers](https://www.lyft.com/careers) 2. [Lyft Life at Lyft](https://www.lyft.com/careers/life-at-lyft) 3. [Lyft Early Talent Programs](https://www.lyft.com/careers/early-talent) 4. [Lyft Homepage](https://www.lyft.com/) 5. [LinkedIn Lyft](https://www.linkedin.com/company/lyft) ## Other roles at Lyft - [Security Assurance Analyst, Security and Privacy](https://feeny.ai/job/security-assurance-analyst-security-and-privacy-lyft-mexico-city-2gqj7bjdd5x2) — Mexico City, Mexico - [Operations Associate](https://feeny.ai/job/operations-associate-lyft-cleveland-tkhvb239mw9c) — Cleveland, OH - [Marketing Technology Lead](https://feeny.ai/job/marketing-technology-lead-lyft-toronto-h2dx03k8b45k) — Toronto, Canada - [Manufacturing Test Engineer, Lyft Urban Solutions](https://feeny.ai/job/manufacturing-test-engineer-lyft-urban-solutions-lyft-longueuil-9fa0gh092ce8) — Longueuil, Canada - [Ingénieur de Test en Fabrication, Solutions Urbains de Lyft](https://feeny.ai/job/ingenieur-de-test-en-fabrication-solutions-urbains-de-lyft-lyft-longueuil-vhf3q4vvvavy) — Longueuil, Canada - [Associate Counsel, Employment](https://feeny.ai/job/associate-counsel-employment-lyft-nashville-d6363tknnpdx) — Nashville, TN - [Program Lead, Onboarding & Certification](https://feeny.ai/job/program-lead-onboarding-certification-lyft-nashville-c8vnehcbensm) — Nashville, TN - [Enterprise Account Manager](https://feeny.ai/job/enterprise-account-manager-lyft-new-york-jbfk3k0swfnk) — New York, NY - [Senior Account Executive](https://feeny.ai/job/senior-account-executive-lyft-los-angeles-cxdyk65sn0sj) — Los Angeles, CA - [Business Systems Engineer](https://feeny.ai/job/business-systems-engineer-lyft-san-francisco-sdqb0ps3gt5r) — San Francisco, CA