--- title: 'HR Operations Specialist at Wing Assistant' canonical: 'https://feeny.ai/job/hr-operations-specialist-wing-assistant-makati-kpe5k5agga62' type: 'job' last_seen: '2026-09-08' --- # HR Operations Specialist at Wing Assistant - **Company:** Wing Assistant - **Location:** Makati, Philippines - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-07-24 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.lever.co/getwingapp/2c1e0a08-0933-45fb-bee1-9cc11de2225b ## Job description ## About Wing AI Wing AI is a technology-enabled talent platform helping businesses scale with high-quality global talent and AI-powered support. We manage the full talent lifecycle from sourcing and onboarding to training and performance so companies can focus on what matters most. Trusted by thousands of teams worldwide, Wing AI combines human expertise with smart systems to deliver fast, reliable, and scalable execution for modern businesses. ## Role Overview The HR Operations Specialist (Onboarding & Engagement) is responsible for delivering a seamless and engaging employee experience from pre-employment through onboarding and throughout the employee lifecycle. This role oversees onboarding administration, orientation programs, employee engagement initiatives, recognition programs, surveys, and culture-building activities while ensuring compliance with company policies and HR processes. The specialist works closely with hiring managers, department leaders, and cross-functional teams to foster a positive employee experience and strengthen organizational culture. Roles and Responsibilities 1. New Hire Onboarding - Manage the end-to-end onboarding process for all new hires. - Coordinate pre-employment requirements, onboarding schedules, and documentation. - Conduct or facilitate new hire orientation sessions. - Ensure timely completion of onboarding tasks, system access, equipment coordination, and HRIS enrollment. - Monitor completion of mandatory onboarding courses, handbook acknowledgment, company policies, and compliance requirements. - Serve as the primary HR contact for new hires during their onboarding period. - Continuously improve the onboarding experience based on survey results and feedback. 1. Employee Engagement - Plan, organize, and execute employee engagement programs, celebrations, wellness activities, and company events. - Develop initiatives that promote company culture, collaboration, and employee morale. - Coordinate recognition and appreciation programs including service awards, employee appreciation activities, and incentive programs. - Partner with department leaders to implement engagement strategies across teams. - Monitor participation and recommend improvements to increase employee involvement. 1. Employee Surveys & Feedback - Administer onboarding surveys, engagement surveys, pulse surveys, and employee satisfaction surveys. - Analyze survey results and identify trends, concerns, and opportunities for improvement. - Prepare reports and recommendations for HR leadership. - Track action plans resulting from survey feedback. 1. Employee Experience - Support initiatives that improve the overall employee journey from onboarding to offboarding. - Coordinate welcome kits, onboarding materials, and employee communications. - Assist in implementing culture-building initiatives aligned with company values. - Promote HR programs, policies, and benefits through effective communication. 1. HR Administration - Maintain accurate onboarding records within the HRIS. - Ensure all employee documents are complete and properly filed. - Monitor completion of required HR documentation and compliance requirements. - Coordinate with other departments regarding new hire requirements. - Assist in updating HR forms, onboarding guides, and employee resources. 1. Internal Communications - Prepare HR announcements related to engagement activities, onboarding, holidays, and employee programs. - Develop newsletters, employee communications, and HR campaigns. - Maintain onboarding content within the Learning Management System (LMS) or HRIS. - Promote participation in HR initiatives through various communication channels. 1. Continuous Improvement - Recommend improvements to onboarding processes and employee engagement programs. - Benchmark HR best practices and introduce innovative employee experience initiatives. - Assist in HR projects related to culture, employer branding, and employee retention. ## Qualifications Education - Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field. ## Experience - At least 2 years of experience in HR Operations, Employee Engagement, Onboarding, or Employee Experience. - Experience coordinating employee events, orientations, or engagement programs. - Experience using HRIS and Learning Management Systems is preferred. Knowledge & Skills - Strong organizational and project coordination skills. - Excellent verbal and written communication. - Strong interpersonal and relationship-building abilities. - Event planning and coordination skills. - Data analysis and reporting. - Knowledge of HR best practices and employee engagement strategies. - Familiarity with Philippine labor laws and HR compliance requirements. - Proficiency in Microsoft Office, Google Workspace, HRIS, and survey platforms. Core Competencies - Customer Service Orientation - Communication Skills - Organization and Planning - Attention to Detail - Collaboration and Teamwork - Initiative and Proactiveness - Problem Solving - Adaptability - Creativity and Innovation - Confidentiality and Professionalism ## About Wing Assistant ## Company Overview - **One-liner**: Wing Assistant provides fully managed, vetted virtual assistants from the top 1% of global talent to handle recurring business tasks for small businesses, startups, executives, and enterprises. - **Entity Type**: Private (funded: Seed & Pre-Seed) - **Headquarters**: Berkeley, California, United States - **Founded**: 2018 - **Founders**: Not explicitly listed in available sources; co-founders include Sai G. (Co-Founder & CTO) per LinkedIn. ## Core Business - **Primary industry**: Internet Marketplace Platforms / Virtual Assistant Services - **Target customers**: B2B – small businesses, startups, executives, and enterprises across multiple verticals (e.g., healthcare, real estate, sales, marketing) - **Mission or purpose statement**: "Reinventing the future of work for companies worldwide" by providing elite virtual assistants so clients can focus on core business activities. ## Products & Services - **General Virtual Assistant (GVA) Full-Time**: Dedicated assistant, 160 hours/month, $999/month – includes free training, onboarding, free replacement, Customer Success Manager, quality control, Wing Workspace app, month-to-month. - **General Virtual Assistant (GVA) Part-Time**: 80 hours/month, $699/month – same features with limited file storage. - **Healthcare Assistant**: Specialized VA for patient intake, EHR updates, insurance verification (HIPAA compliant). - **Other Specialty Roles**: Executive Assistant, Sales Development Representative, Digital Marketing Assistant, Bookkeeper, Real Estate VA, and more – sourced and managed by Wing. - **Enterprise Services**: SOC 2 certified, HIPAA compliant, managed devices/VDI support, access controls and auditability for regulated industries. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company) - **Key Metric**: Annual revenue estimated $5M–$25M (based on employee count of 445 and industry benchmarks); Total funding $2.2M. - **Notable Investors/Partners**: Surface Ventures (led Seed round of $2.1M in March 2022), SkyDeck Berkeley (Pre-Seed $105k in March 2020). - **Growth Signals**: 445 employees (+20.7% YoY, +209 people), 177,516 LinkedIn followers (+34.9% yearly), 10,000+ companies supported, 2M+ applicants screened annually (hires <1%), active job postings across multiple roles. ## Competitive Advantages - **Top 1% talent pool**: Vetted, trained, and managed assistants from a global applicant base of 2M+ annually. - **Free replacement guarantee**: If an assistant isn’t a fit, Wing replaces them at no cost, monitored by a Customer Success Manager. - **Managed service model**: Wing handles training, supervision, quality control, and security compliance (SOC 2, HIPAA) – reducing client hiring overhead. - **Month-to-month contracts**: No long-term commitment, with plans starting at $699/month for part-time support. - **Security-first**: SOC 2 certified, HIPAA compliant, managed devices, and VDI support for regulated workflows. ## Strategic Focus - **Current priorities**: Expanding AI solutions (e.g., hiring a Product Manager, AI Solutions) and deepening specialization (healthcare, real estate, sales enablement). - **Growth direction**: Scaling global talent pool across 23+ countries (Philippines, India, Mexico, US, Nigeria, etc.) and increasing enterprise adoption through compliance certifications. - **Operational efficiency**: Automating vetting, training, and quality processes to maintain high service consistency while growing headcount. ## Why Work Here - **Culture**: Inclusive, fun work environment with opportunities for career growth, upskilling, and paid training. Rated 3.7/5.0 on employer reviews (356 reviews) with work-life balance at 3.9, culture at 3.8. - **Remote/hybrid policy**: Fully remote (100% work-from-home) with US work hours for most roles; positions available across multiple time zones (e.g., US, Philippines, India, Latin America). - **Notable perks**: Performance incentives, job security and stability, holiday & overtime pay, supportive team, opportunities for advancement. - **Engineering culture**: Mobile and engineering leaders are present (e.g., Mobile Engineer Leader, Head of Engineering); React Native Developer roles indicate modern tech stack. ## Sources 1. [linkedin.com](https://linkedin.com/company/wingassistant) 2. [get.wingassistant.com](https://get.wingassistant.com/) 3. [leadiq.com](https://leadiq.com/c/wing-assistant/5a1daaf52300005b009fbca2) 4. [wingassistant.com](https://wingassistant.com/careers/us/executive-assistant-us-columbus/) 5. 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