---
title: 'HR & People Operations Lead at Amperos'
canonical: 'https://feeny.ai/job/hr-people-operations-lead-amperos-india-cxsegrcwt9vz'
type: 'job'
last_seen: '2026-10-13'
---

# HR & People Operations Lead at Amperos

- **Company:** Amperos
- **Location:** India
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-10-13
- **Apply:** https://jobs.ashbyhq.com/amperos/3616920f-16ca-4d1b-b91c-3c99ce777447

## Job description

## About Amperos

Amperos is healthcare's first AI-native denial management and revenue recovery platform. Our agentic AI works claims end-to-end, from portal follow-ups and payor calls to appeals and medical records, so providers can resolve more denials, recover more revenue, and focus on what matters most: serving patients. We just closed a $16M Series A led by Bessemer Venture Partners, with continued participation from Uncork Capital and Neo. We're still small, still early, and going after a $260B+ problem that's only getting worse. If you want to work on hard problems that matter, alongside people who care deeply about the mission (and each other), we'd love to meet you.

## About the role

We're looking for an HR & People Operations Lead to build and run the people function for our India team. Today our associates, team leads, QA specialists, and managers across the globe are supported by a mix of US leadership and a lot of goodwill. That has worked while we were small, but now we are ready to scale. This is a ground-up role. You'll own recruiting coordination, offers, onboarding, documentation, compliance, and payroll administration, and you'll build the employee experience layer we don't have yet: structured onboarding, regular engagement touch points, clear leave and conduct policies, and a feedback channel that surfaces problems before they become attrition. You'll be the first person in India that employees go to with an HR question, and the person US leadership relies on to know how the team is actually doing. You'll work closely with our RCM Operations leaders and our People lead in the US.

## What You'll Do

- Recruiting & offers
- Partner with hiring managers to define roles and coordinate sourcing, screening, and interview scheduling
- Run background checks, prepare and send offer letters, and handle candidate negotiations within approved bands
- Track pipeline and hiring tickets and keep hiring documentation complete
- Onboarding
- Own the end-to-end new hire experience from offer acceptance through the first 90 days, and make sure no one starts without access, equipment, or a clear plan
- Coordinate access provisioning and confirm HIPAA, data security, and acceptable use training is complete
- Collect and maintain employee documentation and build records in our platform
- Run structured 30/60/90 day check-ins with new hires and route what you hear to their manager
- Employee engagement
- Build and run a regular engagement cadence: pulse checks, skip-levels, stay conversations, and exit interviews, and report themes to leadership
- Own the employee side of India holidays, leave, attendance, and coverage, including the policies behind them (public holiday pay, disaster and unforeseen absence, equipment outage)
- Draft and roll out the people policies we're missing: leave, appraisal and salary bands, behavioral and conduct, and keep them applied consistently across teams
- Support managers on documentation, performance conversations, and corrective action so feedback is written down and follows a clear escalation path
- Payroll & compliance
- Administer monthly payroll, resolve discrepancies and adjustments, and process offboardings and full and final settlements
- Maintain working knowledge of Indian labour law (Shops and Establishments Act, EPF, ESI, income tax) and keep us ahead of statutory deadlines
- Keep all employee and payroll data confidential, organized, and audit-ready

## What We're Looking For

- Experience
- 3 to 5 years in HR operations, people operations, or HR generalist roles supporting an India-based team, with hands-on payroll and onboarding experience
- Working knowledge of Indian labour law and statutory compliance (EPF, ESI, tax withholding, Shops and Establishments Act)
- Experience building HR processes or policies where none existed, not just administering mature ones
- Skills and attributes
- Comfortable being the person employees come to, and comfortable telling a manager something they don't want to hear
- Strong attention to detail with numerical and compliance data; nothing slips
- Clear written and verbal communication in English; able to handle sensitive conversations with discretion
- Proficiency with HRIS and payroll platforms (Deel strongly preferred), Excel/Sheets, and documentation tools (Notion, Google Drive, Linear)
- Able to overlap with US Eastern hours for part of the day
- Nice-to-Haves
- Experience supporting a remote or distributed team managed from the US
- Background in healthcare, RCM, or BPO/KPO operations
- Experience with Ashby, Checkr, or similar recruiting and screening tools
- Experience running engagement surveys or building an onboarding program from scratch

## Our Values

- Lead with Empathy - Great products and teams are built on empathy—whether for our customers, users, or team members. We take the time to walk in others' shoes, listen actively, and truly understand their challenges, needs, and perspectives.
- Humbly Ambitious - We combine humility with ambition. No task is beneath us, and no challenge too big. Greatness comes from being willing to do whatever it takes, while having the courage to take bold risks and learn from failures.
- Radical Agency - Own your domain. Drive initiatives with autonomy and accountability. Think deeply, communicate with the team, and maintain a bias for action.

## About Amperos

## Company Overview
- **One-liner**: Amperos uses agentic AI to automate end-to-end insurance revenue recovery for healthcare providers, from denial management to collections.
- **Entity Type**: Private (Series A, raised $16M in April 2026)
- **Headquarters**: New York City, United States
- **Founded**: 2023
- **Founders**: Michal Miernowski (CEO & Co-Founder), Wilson Wang (CPO & Co-Founder), Alvin Wu (CTO & Co-Founder)

## Core Business
- **Primary industry**: Healthcare Revenue Cycle Management (RCM), specifically denial management and insurance collections.
- **Target customers**: B2B – outpatient healthcare providers, including independent practices, clinics, and larger health systems.
- **Mission**: To help healthcare teams recover the revenue they’ve already earned, so providers can focus on operating their practices and serving patients.

## Products & Services
- **AI-Native Denial Management Platform**: Agentic AI that handles the full denial workflow – payer portal follow-ups, phone calls, corrected claims, medical records submissions, and appeals – with no handoffs. Escalates complex cases to Amperos’ RCM experts.
- **Insurance Collections Outsourcing**: End-to-end management of the collections process, from first-touch denials to complex escalations, using AI agents and human oversight.
- **Workflow Configuration & Analytics**: Customizable workqueues, SOP mapping, and real-time dashboards that provide visibility into claims pipeline, recovery rates, and root-cause insights.

## Market Standing
- **Valuation/Market Cap**: Not disclosed.
- **Key Metric**: Total funding of $20.2M ($4.2M seed in June 2025 + $16M Series A in April 2026). The company has recovered over $700M in outstanding claims annually across 500,000+ claims and 3,000 clinical locations in all 50 states.
- **Notable Investors/Partners**: Bessemer Venture Partners (lead Series A), Uncork Capital, Neo. Angel investors from OpenAI, Stripe, and others. Integrates with EHRs including eClinicalWorks, Athenahealth, NextGen, Epic, ModMed, Dentrix.
- **Growth Signals**: 255.6% year-over-year headcount growth (25 employees as of mid-2025), monthly job postings up 66.7%, quarterly up 150%. Launched the industry’s first AI-native denial management platform in April 2026. Customers see 22% more recovered per claim at up to 50% lower cost to collect.

## Competitive Advantages
- **End-to-end automation**: Unlike competitors that automate only parts of the denial process (e.g., calling or letter writing), Amperos handles the entire workflow – from portal navigation to appeals – with AI agents that use LLMs across voice, computer use, and more.
- **Proven outcomes**: 22% higher recovery rates and 50% lower cost to collect compared to traditional or manual processes.
- **Expert overlay**: A team of tenured RCM specialists provides judgment on the hardest claims, combining AI speed with human expertise.
- **HIPAA-compliant and bank-level security**: Fully compliant with healthcare data regulations.

## Strategic Focus
- **Scale and expand**: Use the $16M Series A to accelerate growth, serve more providers, and expand analytics capabilities.
- **New agentic workflows**: Launch additional AI-native capabilities in other RCM workflows beyond denial management.
- **Prevention insights**: Deliver detailed analytics that help providers optimize billing and collections processes to prevent future denials.

## Why Work Here
- **Culture**: In-person culture based in NYC with flexibility when needed. Values include “radical agency” (deep autonomy and accountability) and “lead with empathy.”
- **Benefits**: Medical, dental, and vision premiums paid in full for employees and dependents; 401(k) with 4% match; flexible time off plus 14 company holidays; pre-tax commuter benefits; meals provided on office days; gym stipend; budget for tools and gear; regular company offsites.
- **Engineering & team**: Technical team makes up 22% of staff. Strong talent pipeline from companies like Dropbox, McKinsey, R1 RCM, and Ardea Partners. Headcount growing rapidly (+255% YoY).
- **Open roles**: 5 active positions as of mid-2025, including Billing Associate, Senior RCM Specialist, AI Deployment Strategist, and Enterprise Account Executive.

## Sources
1. [amperos.com](https://www.amperos.com/) – Homepage with product overview and key metrics
2. [amperos.com/about](https://www.amperos.com/about) – About page with mission, founders, benefits, and values
3. [linkedin.com](https://www.linkedin.com/company/amperos) – LinkedIn company page with headcount, funding, and workforce data
4. [tracxn.com](https://tracxn.com/d/companies/amperos/__5uyBuTqF43MxaSyKwy64Z1-ESbUHnSoooSloQtgSr7g) – Tracxn profile with financials and industry classification
5. [amperos.com/blog](https://www.amperos.com/blog/series-a-announcement) – Series A announcement blog post with details on funding, product launch, and market context

## Other roles at Amperos

- [RCM Associate (Charge Posting)](https://feeny.ai/job/rcm-associate-charge-posting-amperos-india-v6mj0qh8nxq0) — India
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-amperos-remote-cf43fv9e15yn)
- [RCM Specialists (AR & Denials)](https://feeny.ai/job/rcm-specialists-ar-denials-amperos-new-york-d8j1q6r8nq60) — New York, NY
- [Billing Manager](https://feeny.ai/job/billing-manager-amperos-india-3kzybgnnj922) — India
- [Senior Billing Specialist, New Client Engagements](https://feeny.ai/job/senior-billing-specialist-new-client-engagements-amperos-new-york-hcsf06d2r46t) — New York, NY
- [Senior AR Specialist, New Client Engagements](https://feeny.ai/job/senior-ar-specialist-new-client-engagements-amperos-new-york-ncec5a85j7cm) — New York, NY
- [RCM Quality Assurance Specialist](https://feeny.ai/job/rcm-quality-assurance-specialist-amperos-india-gwmgbq76r1jd) — India
- [Senior RCM Specialist, New Client Engagements](https://feeny.ai/job/senior-rcm-specialist-new-client-engagements-amperos-new-york-te26sgr16xfn) — New York, NY
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-amperos-new-york-hc19d4g79t2n) — New York, NY
- [Product Designer](https://feeny.ai/job/product-designer-amperos-new-york-qsjnb689vj8a) — New York, NY