---
title: 'HR Specialist Level 3 – EMEA at Remote People'
canonical: 'https://feeny.ai/job/hr-specialist-level-3-emea-remote-people-emea-epe3zypghg0j'
type: 'job'
last_seen: '2026-09-12'
---

# HR Specialist Level 3 – EMEA at Remote People

- **Company:** Remote People
- **Location:** EMEA
- **Work type:** remote
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.eu.greenhouse.io/remotepeople/jobs/4974984101

## Job description

## About Remote People

At Remote People, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.

If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!

We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.

Position Overview:

As an HR Specialist Level 3 – EMEA, you will be the senior escalation point for complex and sensitive employee cases within our EOR service. You will take ownership of cases that Level 1 and Level 2 teams have not been able to resolve, ensuring employees and clients receive a clear, accurate, and compliant resolution.

This is a hands-on and customer-facing role. You will manage cases through tickets and email, while joining calls when needed to support sensitive conversations, de-escalate concerns, and communicate clearly with employees and clients. You will also identify recurring issues, document processes and guidance, and help prevent similar escalations from happening again.

Key Responsibilities:

- Act as the senior escalation point for complex and sensitive employee cases across EMEA.
- Own cases end-to-end when they cannot be resolved by Level 1 and Level 2 HR teams.
- Manage escalations across contracts, onboarding, leave, payroll and benefits queries, employee relations, and offboarding.
- Investigate issues, assess risk, identify root causes, and determine appropriate resolution paths.
- Support employees and clients through tickets, email, and calls, including sensitive conversations and customer de-escalation.
- Work closely with Payroll, Operations, Legal, Compliance, Finance, and regional stakeholders to resolve cases.
- Keep clear and accurate documentation in ticketing and HR systems.
- Identify recurring issues and document processes and guidance to help prevent the same escalations from happening again.

Key Qualifications:

- 4–6+ years of experience in HR Operations, Employee Services, Shared Services HR, Employee Relations, EOR, PEO, or a similar environment.
- Strong multi-country EMEA HR knowledge; experience supporting Spain, Italy, the UK, Germany, and France is highly preferred.
- Proven experience independently managing complex HR escalations and sensitive employee cases.
- Solid knowledge of the employee lifecycle, including employment documentation, leave, payroll and benefits, employee relations, and offboarding.
- Excellent written and spoken English, with the ability to communicate confidently and empathetically with employees and clients.
- Strong judgment, investigation, problem-solving, and stakeholder-management skills.
- Experience using ticketing or case-management tools such as Intercom, HubSpot, Zendesk, or similar.
- Previous EOR, PEO, or global employment experience is highly preferred.

What it's like working at Remote People

Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.

Our amazing team and environment. Working at Remote People means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.

Our benefits and perks. Being part of Remote People means that you get the benefit of:

- A competitive salary
- An asynchronous working environment
- A "Remote-First" company environment (or Hybrid) - based on the nature of the job
- The ability to work from abroad for a short period of time
- Growth opportunities within the company
- We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one

How to apply

Please fill out the form and upload your CV in a PDF format.

If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.

Need help? Get in touch with us at: join@remotepeople.com

## About Remote People

## Company Overview
- **One-liner**: Remote People provides a full-lifecycle global employment platform that enables companies to recruit, employ, and incorporate talent in 150+ countries through Employer of Record (EOR), Contractor Management, and Recruitment services.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: New York, NY, USA (with APAC headquarters in Singapore)
- **Founded**: 2018
- **Founders**: Antoine and Pierre

## Core Business
- **Primary industry**: Human Resources Services / Global Employment Infrastructure
- **Target customers**: B2B, primarily mid-market and enterprise companies looking to hire internationally without setting up local legal entities
- **Mission**: "Building the infrastructure for a borderless workforce" – making global hiring as straightforward as hiring someone down the street, with full compliance and zero friction.

## Products & Services
- **Employer of Record (EOR)**: Full-service employment in 150+ countries. Remote People acts as the legal employer, handling payroll, benefits, tax compliance, and contracts. Starting at $199/month.
- **US PEO**: Hire and manage US-based employees with payroll, health benefits, and state-level compliance.
- **Contractor Management**: Onboard, pay, and manage global contractors with compliance, contracts, and payments in one dashboard.
- **Contractor of Record**: Engage global contractors with compliance and risk handled.
- **Global Payroll**: Run accurate payroll in every country with taxes, deductions, and local filings handled on time.
- **Recruitment**: In-house recruiters source, screen, and deliver vetted candidates in days (no retainers).
- **AI Command Center**: Proprietary employment AI that handles global HR tasks (pay, expenses, leave, onboarding, offboarding, termination) via a single message, with expert verification before commitment.
- **Entity Setup & Incorporation**: Support for transitioning to owned entities when headcount justifies it, including legal and financial roadmap.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total Funding of $1.3M (Seed round, February 2024). The company has been **profitable since 2020**.
- **Notable Investors/Partners**: Not specified in public sources.
- **Growth Signals**:
    - Headcount grew from ~5 employees in 2018 to **260+ professionals** (LinkedIn reports 140 employees with +2857% YoY growth; company site states 260+ across 30 countries).
    - Trusted by **3,000+ companies**.
    - Ranked **#1 on G2** for Ease of Use, Best Support, and Best Meets Requirements.
    - Operates in 40+ countries with entities in 100+ countries.
    - ISO 27001, SOC 2, and GDPR certified.
    - LinkedIn followers: 84,818 (+252.6% yearly growth).

## Competitive Advantages
- **Full-lifecycle platform**: Recruit, employ, and incorporate through one partner – a rare combination of recruitment, EOR, and entity setup.
- **AI-powered efficiency**: The Command Center AI automates routine global HR tasks, reducing time and complexity.
- **Human-in-the-loop compliance**: Every high-impact change is expert-checked by in-country HR specialists, not just automated.
- **Dedicated account manager**: Every client gets a real person, not a chatbot or ticket queue.
- **Transparent pricing**: Full EOR service starting at $199/month, with pricing that scales.
- **Speed**: Onboarding in 48 hours, live payroll in 5 days, candidate shortlist in 72 hours.
- **Profitability**: Profitable since 2020, indicating sustainable business model and efficient operations.

## Strategic Focus
- **AI-first global HR**: Deepening the Command Center AI to automate more global HR processes (payroll, leave, expenses, compliance).
- **Global expansion**: Continuing to grow entity coverage and in-country expertise across more nations.
- **Product-led growth**: Scaling self-service capabilities while maintaining high-touch support for complex needs.
- **Talent density**: Competing for the top 1% of talent globally, positioning themselves as the infrastructure that makes that possible.

## Why Work Here
- **Remote-first from day one**: Work from anywhere across 150+ countries with real autonomy and trust.
- **Global team**: 260+ professionals across 30 countries, offering a truly international work environment and cross-cultural collaboration.
- **Competitive compensation**: Localized benefits, equity opportunities, and flexible work.
- **Enterprise-level work, startup energy**: The challenge of scaling a global infrastructure platform with the agility of a startup.
- **Meaningful impact**: Building the infrastructure that lets any company hire the best talent regardless of location.
- **Award-winning culture**: Ranked #1 on G2 for support and ease of use, reflecting a customer-obsessed and quality-driven approach.
- **Active hiring**: 16 open positions across Engineering (Back-End, QA, AI), Product (Design, Management), Sales (AE, SDR across regions), Finance, Legal, and Operations. Open to speculative applications at join@remotepeople.com.

## Sources
1. [Remote People - About Page](https://remotepeople.com/about/)
2. [Remote People - Homepage](https://remotepeople.com/)
3. [Remote People - Careers Page](https://remotepeople.com/about/careers/)
4. [Remote People - LinkedIn](https://www.linkedin.com/company/remotepeoplecom)
5. [Remote People - Greenhouse Job Board](https://job-boards.eu.greenhouse.io/remotepeople/jobs/4796153101)
6. [Remote People - Solutions (EOR, PEO, Payroll, Contractor)](https://remotepeople.com/solutions/employer-of-record/)

## Other roles at Remote People

- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-remote-people-apac-h5f0kham5ggv) — APAC
- [Global Partnership Manager](https://feeny.ai/job/global-partnership-manager-remote-people-apac-qe5etq2xk4rs) — APAC
- [Onboarding Specialist Americas](https://feeny.ai/job/onboarding-specialist-americas-remote-people-latin-america-h9rbey8cjma6) — Latin America
- [QA Automation Engineer](https://feeny.ai/job/qa-automation-engineer-remote-people-europe-chdyq5p84reh) — Europe
- [DevOps Engineer](https://feeny.ai/job/devops-engineer-remote-people-china-0ps7d93k2g46) — China
- [Partnership Sales Manager Americas](https://feeny.ai/job/partnership-sales-manager-americas-remote-people-americas-h2g2ykxgnhrq) — Americas
- [Support Specialist EMEA](https://feeny.ai/job/support-specialist-emea-remote-people-emea-b2s3hdydm8eq) — EMEA
- [Recruitment BD Manager & Team Manager (APAC)](https://feeny.ai/job/recruitment-bd-manager-team-manager-apac-remote-people-apac-d7hwhsh54zyy) — APAC
- [Senior Recruitment Consultant (APAC)](https://feeny.ai/job/senior-recruitment-consultant-apac-remote-people-apac-dxz6ngtb4vt5) — APAC
- [Offboarding Specialist EMEA - 2-Year Fixed-Term Contractor](https://feeny.ai/job/offboarding-specialist-emea-2-year-fixed-term-contractor-remote-people-emea-fxrgd53nxyr8) — EMEA