---
title: 'Human Factor Engineer at Ibility'
canonical: 'https://feeny.ai/job/human-factor-engineer-ibility-washington-9nb6xaak72km'
type: 'job'
last_seen: '2026-09-07'
---

# Human Factor Engineer at Ibility

- **Company:** Ibility
- **Location:** Washington, DC
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-05
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/ibility/faed5934-7113-4cf2-9df1-89a249fc144e

## Job description

Founded in early 2021, Ibility is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business, headquartered in Gaithersburg, MD.  Ibility is a small but mighty company that is positioned for rapid growth.  Simply put, we help government leaders to achieve their mission by designing creative products and programs that delight their customers and make their employees more efficient - building trust and improving overall satisfaction. We use human-centered design principles in every engagement because we believe the end-user is critical to the long-term success of any solution. Our team is fun, passionate, bold, and creative.  We live our mission every day – to inspire people, create cool stuff, and make a lasting impact on the world!

Position Overview: The Human Factors Engineer applies human-centered design principles to improve workforce readiness, user adoption, and workflow optimization across enterprise healthcare information systems and digital health technologies. Working with clinical, technical, training, and operational stakeholders, the Human Factors Engineer evaluates how users interact with technology, identifies workflow and usability challenges, and recommends solutions that improve user enablement, training and onboarding, peer support, and overall system performance. The role supports the adoption and optimization of healthcare technologies by identifying opportunities to improve usability, strengthen workforce readiness, and enhance day-to-day clinical operations.

Please note this position is contingent upon award (Aug/Sept 2026)

Key Responsibilities: Support centralized training & onboarding initiatives by evaluating user learning needs, developing user-centered enablement resources, and contributing to workforce readiness activities that promote successful adoption. Collaborate with super users & peer support networks to gather end-user feedback, promote knowledge sharing, identify adoption challenges, and support continuous improvement of user strategies. Conduct workflow observations, usability assessments, and user feedback sessions to support user experience & insight integration, identifying opportunities to improve workflow efficiency, system usability, and overall end-user experience. Assist with long-term staffing analysis by evaluating user roles, workflow demands, and workforce trends to help identify opportunities for improved staffing models, role optimization, and sustainable operational support. Analyze qualitative and quantitative user feedback, document findings, and recommend human-centered solutions that improve workforce readiness, user adoption, workflow optimization, and overall system performance.

Required Qualifications: Bachelor's degree in Human Factors Engineering, Psychology, Cognitive Science, Health Informatics, Healthcare Administration, Information Systems, or a related field. Minimum of 3 years of professional experience supporting human-centered design, usability, workflow analysis, user adoption, training, or healthcare technology implementation initiatives. Experience observing end users, gathering feedback, and identifying opportunities to improve system usability, workflow efficiency, or workforce readiness. Experience supporting software implementations, digital transformation initiatives, or healthcare information systems. Experience supporting the implementation, deployment, or enterprise rollout of an Electronic Health Record (EHR) system, including coordination of user readiness, workflow transition, training, adoption, or post-implementation support. Demonstrated ability to facilitate meetings, interviews, focus groups, or user feedback sessions with multidisciplinary stakeholders. Strong written and verbal communication skills with the ability to document findings and present recommendations to technical and non-technical audiences. Experience developing user guidance, job aids, training materials, or knowledge resources that support technology adoption. Ability to analyze qualitative and quantitative data to identify user challenges and recommend process improvements. Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams.

Preferred Qualifications: Master’s degree in Human Factors Engineering, Psychology, Cognitive Science, Health Informatics, Healthcare Administration, Information Systems, or a related field. Experience supporting Oracle Health (Cerner), Epic, or other enterprise Electronic Health Record (EHR) platforms. Experience supporting Veterans Health Administration (VHA), Department of Veterans Affairs (VA), Department of Defense (DoD), or other federal healthcare organizations. Familiarity with clinical workflows across inpatient, outpatient, or ancillary healthcare settings. Experience supporting organizational change management, user adoption, or workforce enablement initiatives. Knowledge of human-centered design principles, usability evaluation methods, and workflow optimization techniques. Familiarity with Section 508 accessibility requirements and inclusive design principles. Experience supporting Super User, Peer Support, or End User Optimization programs.

Benefits: Health, Dental, and Vision Plans Short Term Disability / Long Term Disability / Life Insurance / Accidental Death and Dismemberment Health Savings Account Unlimited Paid Time Off 11 Federal Holidays Off 401k

We are committed to diversity, inclusion, and accessibility.  We are an Equal Opportunity Employer in all aspects of employment and do not discriminate for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

## About Ibility

## Company Overview
- **One-liner**: Ibility is a service-disabled veteran-owned small business (SDVOSB) that helps government agencies drive innovation and digital transformation through challenge competitions, human-centered design, and agile delivery.
- **Entity Type**: Private (Privately held LLC; no external venture funding disclosed)
- **Headquarters**: Gaithersburg, Maryland / Washington DC Metropolitan area, USA *(Note: SBA records list a registered address in Avon Lake, Ohio, but the company describes itself as based in the Washington DC metro area)*
- **Founded**: 2020
- **Founders**: Danielle Krakora (CEO & Co-Founder), Ken Beecher (President & Co-Founder)

## Core Business
- **Primary industry**: Business consulting and services; federal government contracting; digital transformation; innovation management
- **Target customers**: B2G — primarily federal government agencies, with the U.S. Department of Veterans Affairs (VA) as a major client; also expanding to agencies beyond the VA
- **Mission**: "Inspire people, create cool stuff, and make a lasting impact on the world" [ibility.io](https://www.ibility.io/your-career)

## Products & Services
- **Challenge Competitions / Innovation Challenges**: Design and execution of prize-based competitions that create new products, improve processes, and implement digital transformation for government agencies, followed by expert resources to pilot winning solutions [search.certifications.sba.gov](https://search.certifications.sba.gov/profile/C3P8H93LRLG3/8RPA7)
- **Digital Transformation Solutions**: End-to-end modernization support, including Agile delivery, process improvement, and implementation services
- **Human-Centered Design (HCD) / User-Centered Design (UCD)**: Research, design, and user-experience services, including instructional systems design and informatics analysis (based on open roles like Instructional Systems Design Engineer and Clinical Informaticist) [jobs.lever.co](https://jobs.lever.co/ibility)
- **Advisory & Operations Consulting**: Program analysis, risk management, technology business management (TBM), organizational change management (OCM), and requirements analysis for government systems (e.g., CGI Momentum implementations) [linkedin.com](https://linkedin.com/company/ibilityllc)

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Headcount of 44 employees with **+200% YoY growth** (+36 people); 18 active job postings with **+1,700% yearly job posting growth** [linkedin.com](https://linkedin.com/company/ibilityllc)
- **Notable Investors/Partners**: No external investors — growth is organic via federal contracts. Key certifications/partners include SBA certifications as SDVOSB, VOSB, WOSB, and EDWOSB, with active SAM.gov registration [search.certifications.sba.gov](https://search.certifications.sba.gov/profile/C3P8H93LRLG3/8RPA7); key client work for the U.S. Department of Veterans Affairs [ibility.io](https://www.ibility.io/leadership)
- **Growth Signals**: +200% headcount growth YoY; +53.6% yearly LinkedIn follower growth (2,429 followers); +1,700% YoY growth in job postings; leadership states the mission is expanding from the VA "into agencies beyond the VA" [linkedin.com](https://linkedin.com/company/ibilityllc) [ibility.io](https://www.ibility.io/leadership)

## Competitive Advantages
- **Federal contracting certifications**: SDVOSB/VOSB, WOSB, and EDWOSB designations create preferential contracting opportunities and a defensible niche in government procurement [search.certifications.sba.gov](https://search.certifications.sba.gov/profile/C3P8H93LRLG3/8RPA7)
- **Deep government domain expertise**: Leadership and team talent drawn from agencies/contractors such as the U.S. Department of Veterans Affairs, CGI, Deloitte, and the Defense Contract Audit Agency [linkedin.com](https://linkedin.com/company/ibilityllc)
- **Veteran/military-spouse talent pool**: A team predominantly made up of Veterans and military spouses brings mission alignment, service ethos, and institutional trust with government clients [ibility.io](https://www.ibility.io/your-career)
- **Culture of transparency & empowerment**: Leadership philosophy emphasizes treating employees with respect and working "for the team," reducing administrative burdens through automation so staff can focus on delivery [ibility.io](https://www.ibility.io/leadership)

## Strategic Focus
- **Expand beyond the VA**: The CEO is "excited to expand this mission into agencies beyond the VA" — a clear signal that the current strategic priority is agency diversification [ibility.io](https://www.ibility.io/leadership)
- **Scale delivery capacity**: With active hiring across informatics, risk management, change management, and requirements analysis roles, the company is building bench strength to take on larger contracts [jobs.lever.co](https://jobs.lever.co/ibility)
- **Maintain a lean, high-impact operation**: Leadership emphasizes ruthless prioritization against a clear vision — avoiding big-company red tape while remaining small and agile [ibility.io](https://www.ibility.io/your-career)

## Why Work Here
- **100% remote workforce**: Fully remote with flexibility and work-life balance; some roles may require onsite work but requirements are discussed upfront during hiring [ibility.io](https://www.ibility.io/your-career)
- **Mission-driven culture**: The team is predominantly Veterans and military spouses, fostering a shared commitment to service and supporting Veteran well-being [ibility.io](https://www.ibility.io/your-career)
- **High-growth, small-company environment**: Expect to "wear multiple hats" — roles grow with the company, offering outsized ownership and impact, but with less structure than large enterprises. The company is candid: roles, responsibilities, and processes are still being built [ibility.io](https://www.ibility.io/your-career)
- **People-centric perks**: Culture centered on collaboration, connection, and innovation; a philosophy of treating others "with the same respect, empathy, and support that we would hope to receive" [ibility.io](https://www.ibility.io/your-career)
- **Diversity & inclusion**: Committed to diversity, inclusion, and accessibility; Equal Opportunity Employer across race, color, sex, age, national origin, religion, sexual orientation, gender identity/expression, veteran status, and disability [ibility.io](https://www.ibility.io/your-career)
- **Hiring process transparency**: May use AI tools to assist with application review and analysis, but final hiring decisions are made by humans; candidates can request information on data processing [jobs.lever.co](https://jobs.lever.co/ibility)

## Sources
1. [Your Career — Ibility LLC](https://www.ibility.io/your-career)
2. [LinkedIn — Ibility LLC](https://linkedin.com/company/ibilityllc)
3. [Lever Careers — Ibility](https://jobs.lever.co/ibility)
4. [SBA Small Business Search — IBILITY LLC](https://search.certifications.sba.gov/profile/C3P8H93LRLG3/8RPA7)
5. [Leadership — Ibility LLC](https://www.ibility.io/leadership)

## Other roles at Ibility

- [Project Manager](https://feeny.ai/job/project-manager-ibility-washington-daft10xsrahs) — Washington, DC
- [Senior Project Scheduler](https://feeny.ai/job/senior-project-scheduler-ibility-washington-sd6yn39hhaxg) — Washington, DC
- [Program Manager – Analytics](https://feeny.ai/job/program-manager-analytics-ibility-washington-hyxks715hgeq) — Washington, DC
- [Production / Operations Specialist – Sr.](https://feeny.ai/job/production-operations-specialist-sr-ibility-washington-sfcg0d35vtza) — Washington, DC
- [Program Manager – Project Lead](https://feeny.ai/job/program-manager-project-lead-ibility-washington-6ttkq3nt2b60) — Washington, DC
- [Program Analyst – Sr.](https://feeny.ai/job/program-analyst-sr-ibility-washington-b90wd48tpb99) — Washington, DC
- [Program Analyst – Jr.](https://feeny.ai/job/program-analyst-jr-ibility-washington-1ajvqdeymk7j) — Washington, DC
- [OCM Analyst](https://feeny.ai/job/ocm-analyst-ibility-washington-hnc82zd6ze8s) — Washington, DC
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