--- title: 'Human Resources Business Partner at Netomi' canonical: 'https://feeny.ai/job/human-resources-business-partner-netomi-san-mateo-zazwxq53x6hw' type: 'job' last_seen: '2026-09-11' --- # Human Resources Business Partner at Netomi - **Company:** Netomi - **Location:** San Mateo, CA - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-12 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.lever.co/netomi/d5a264d6-b0b9-4e6f-9437-b21283fc9913 ## Job description About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us! We are looking for an experienced and highly collaborative Human Resources Business Partner to support our growing US organization. As an HRBP, you will partner closely with business leaders and employees to translate business priorities into effective people strategies. You will serve as a trusted advisor to leaders while remaining hands-on across employee relations, performance management, organizational effectiveness, talent development, engagement, and core HR programs. This role is ideal for someone who thrives in a fast-paced, high-growth technology environment, is comfortable navigating ambiguity, and can balance strategic thinking with strong execution. ## Responsibilities Strategic HR Business Partnership - Partner with US business leaders to understand organizational priorities, team dynamics, and talent needs. - Provide guidance on organizational design, workforce planning, team effectiveness, and people-related decisions. - Act as a trusted advisor and coach to managers and senior leaders. - Use people data, trends, and insights to identify organizational opportunities and recommend solutions. - Partner with global People teams to ensure consistency while adapting programs to US business and regulatory requirements. Employee Relations & Manager Support - Serve as a primary HR point of contact for employees and managers across the US. - Manage employee relations matters, including performance concerns, workplace conflicts, investigations, disciplinary actions, and sensitive employee situations. - Coach managers on effective people management, feedback, documentation, and difficult conversations. - Ensure employee matters are handled consistently, fairly, and in accordance with company policies and applicable US employment laws. Performance & Talent Management - Drive performance management processes, including goal setting, performance reviews, development planning, and performance improvement plans. - Partner with leaders on talent reviews, succession planning, high-potential identification, and career development. - Support promotion and compensation review processes in partnership with People leadership. - Help managers build stronger teams through effective feedback, coaching, and development practices. Employee Engagement & Culture - Partner with leadership to strengthen employee engagement, communication, and organizational culture. - Analyze employee feedback and engagement data and translate insights into actionable plans. - Support global initiatives focused on employee experience, recognition, retention, and manager effectiveness. - Champion an inclusive, high-performance culture aligned with company values. Organizational Change & Growth - Support organizational changes including restructuring, leadership transitions, team expansion, and evolving operating models. - Help leaders effectively communicate and manage change across their teams. - Identify organizational risks and proactively recommend solutions. - Support integration and scaling of new teams, functions, and business initiatives. HR Operations & Compliance - Partner with People Operations on onboarding, offboarding, benefits, leave management, employee documentation, and other employee lifecycle processes. - Maintain strong working knowledge of federal and relevant state employment regulations. - Partner with internal and external legal counsel when required on complex employee relations or compliance matters. - Ensure HR practices, documentation, and processes are scalable and compliant ## Requirements - 7+ years of progressive HR experience, including significant experience as an HR Business Partner or similar role. - Experience supporting employees and leaders within the United States. - Strong knowledge of US employment practices and federal/state employment regulations. - Experience working in a technology, SaaS, AI, or high-growth organization strongly preferred. - Demonstrated experience managing complex employee relations and performance matters. - Strong coaching and influencing skills with the ability to effectively partner with senior leaders. - Experience with performance management, talent reviews, organizational design, employee engagement, and change management. - Strong judgment and discretion when handling confidential and sensitive employee matters. - Data-oriented mindset with the ability to use HR metrics and insights to influence decisions. - Comfortable operating in an environment where priorities evolve quickly and processes continue to scale. - Excellent written and verbal communication skills. What Success Looks Like The successful HRBP will be someone who can move seamlessly between strategy and execution — advising a senior leader on organizational structure one day and helping a manager navigate a complex employee situation the next. You will build credibility by understanding the business, providing thoughtful and practical guidance, identifying people risks early, and helping leaders build high-performing teams. Most importantly, you will help us scale our US organization while maintaining a strong employee experience and a culture of accountability, collaboration, and performance. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. ## About Netomi ## Company Overview - **One-liner**: Netomi is an enterprise agentic AI platform that powers autonomous customer experiences across chat, email, and voice for the world’s most demanding brands. - **Entity Type**: Private (Series C, $110M raised in April 2026) - **Headquarters**: San Mateo, California, United States - **Founded**: 2016 - **Founders**: Puneet Mehta ## Core Business - **Primary industry**: Enterprise AI / Customer Experience (CX) – Agentic AI platform - **Target customers**: B2B, large enterprises (Fortune 500) with complex, high-volume customer service needs - **Mission or purpose**: To be the intelligence layer for digital experiences, enabling brands to deliver effortless, outcome-driven customer journeys by embedding AI directly into every touchpoint. ## Products & Services - **Netomi Agentic AI Platform**: A full-stack agentic AI solution that autonomously resolves customer issues across chat, email, and voice. It includes an Agentic Studio for building and governing AI agents, multi-layer observability, and deterministic controls. The platform moves AI upstream to engage customers before problems reach support. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Annual Revenue of $47.3M (latest fiscal year); Total Funding of $147.5M (across 5 rounds, including $110M Series C in April 2026) - **Notable Investors/Partners**: WndrCo, Accenture Ventures, Adobe Ventures (Adobe features Netomi on its homepage); strategic integrations with Microsoft (Azure, Dynamics 365, Marketplace) - **Growth Signals**: 23.2% year-over-year headcount growth (215 employees); 190% increase in job postings year-over-year; major customer wins include Delta Air Lines, United Airlines, MetLife, Paramount, DraftKings, NBA, Ingram Micro; deep integration with Adobe and Microsoft ecosystems. ## Competitive Advantages - **Deterministic governance with agentic autonomy**: Unlike many AI platforms, Netomi combines autonomous decision-making with strict business rules, governance, and observability – critical for regulated industries. - **Proven at massive scale**: Deployed in the highest-stakes environments (airlines, finance, sports) with full resolution and no escalation. - **Embedded, not bolted-on**: AI is woven into the customer journey across all digital assets, enabling proactive and preemptive experiences rather than reactive support. - **Strong partner ecosystem**: Backed by Adobe Ventures and Accenture, with deep integrations into Adobe Experience Cloud and Microsoft Azure/Dynamics 365. ## Strategic Focus - **Current priorities**: Scaling enterprise adoption of agentic AI for CX; deepening integrations with Adobe and Microsoft; expanding into new verticals and geographies; building out the “Agentic Delivery” team to accelerate deployment. - **Direction**: Moving from “AI as a feature” to “AI as the fabric of the experience” – embedding intelligence across every brand touchpoint. ## Why Work Here - **Culture**: Strong culture score (4.7/5 on employer reviews), high career development rating (4.8/5). Emphasis on innovation, autonomy, and impact. - **Remote/hybrid policy**: Remote-first for many roles; offices in San Mateo (HQ), Toronto, Canada; Gurugram, India. Open positions explicitly list “Remote – Full-time” for India and Canada. - **Notable perks**: Opportunity to work on cutting-edge agentic AI at scale with top-tier enterprise clients; strong emphasis on learning (leadership from Adobe, Accenture); diverse, global team (57% India, 13% US, 11% Canada). - **Engineering culture**: Heavy investment in AI, data science, and infrastructure (tech stack includes Python, Kotlin, TensorFlow, Snowflake, Kubernetes, etc.). Open roles in product engineering, data science, QA, DevOps, and agentic solutions. ## Sources 1. [netomi.com](https://www.netomi.com/) – Company homepage, product overview 2. [jobs.lever.co/netomi](https://jobs.lever.co/netomi) – Careers page, job listings, remote policy 3. [netomi.com/careers](https://www.netomi.com/careers) – Careers overview 4. [netomi.com/about](https://www.netomi.com/about) – About page, mission, investors 5. [linkedin.com/company/netomi](https://linkedin.com/company/netomi) – LinkedIn company page (employees, funding, customer logos, recent posts) 6. [craft.co/netomi](https://craft.co/netomi) – Company profile with revenue, funding, headcount, tech stack, reviews ## Other roles at Netomi - [Principal Account Manager, Strategic Accounts](https://feeny.ai/job/principal-account-manager-strategic-accounts-netomi-new-york-9xdxcvawr43a) — New York, NY - [Staff Agentic AI Engineer - Marketing](https://feeny.ai/job/staff-agentic-ai-engineer-marketing-netomi-toronto-north-9pjdc7ka05zr) — Toronto/north, United States - [Agentic Engineer Level II/III](https://feeny.ai/job/agentic-engineer-level-ii-iii-netomi-india-xrgfgs7ng3sw) — India - [Principal Customer Architect](https://feeny.ai/job/principal-customer-architect-netomi-remote-82hd76vq52pw) - [Senior Customer Architect](https://feeny.ai/job/senior-customer-architect-netomi-remote-t9bfx55s9se0) - [SDE II - Frontend](https://feeny.ai/job/sde-ii-frontend-netomi-gurugram-hp43kpgfwsd5) — Gurugram, India - [Prompt Engineer](https://feeny.ai/job/prompt-engineer-netomi-toronto-6bkf0z5ws2ec) — Toronto, Canada - [Senior Data Scientist (Agentic Solutions)](https://feeny.ai/job/senior-data-scientist-agentic-solutions-netomi-india-1ktbq7209sgv) — India - [UX Researcher](https://feeny.ai/job/ux-researcher-netomi-toronto-21946wcw7745) — Toronto, Canada - [Staff Product Designer](https://feeny.ai/job/staff-product-designer-netomi-gurugram-4vmt7jfj8yak) — Gurugram, India