---
title: 'Human Resources Generalist - Hospitality Industy at Level99 Entertainment'
canonical: 'https://feeny.ai/job/human-resources-generalist-hospitality-industy-level99-entertainment-greater-r7e2vbtt8eg9'
type: 'job'
last_seen: '2026-09-26'
---

# Human Resources Generalist - Hospitality Industy at Level99 Entertainment

- **Company:** Level99 Entertainment
- **Location:** Greater Boston, MA
- **Compensation:** $70k–$100k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-25
- **Last confirmed live:** 2026-09-26
- **Apply:** https://jobs.lever.co/level99/632665a9-99c0-4aa8-a167-573b37bf01cc

## Job description

## WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard. Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, Philadelphia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

## OVERVIEW

As a Human Resources (HR) Generalist, you will be responsible for a wide range of HR functions, inclusive of employee relations and talent acquisition. This is a hands-on role that directly impacts the team delivering high-energy guest experiences in a fast-paced environment. Experience within the hospitality and restaurant industries is a plus. The HR Generalist is passionate about getting the details right, anticipating team members and management needs, and advancing the Level99 brand.

## RESPONSIBILITIES

- Talent Acquisition:
- Manage the end-to-end recruitment process, including job postings, resume screening, conducting interviews, active sourcing, and facilitating the onboarding process. Requisitions range from G&A roles to operational roles at our hospitality-focused entertainment venues.
- Collaborate with hiring managers to understand needs and contribute to the development of effective hiring strategies.
- Employee Relations:
- Act as a trusted advisor to team members and management, providing guidance on HR policies, procedures, and best practices.
- Address and resolve employee relations issues, conducting investigations when necessary, and ensuring a positive and inclusive work environment.
- HR Policies and Compliance:
- Assist in the development and implementation of HR policies and procedures, ensuring compliance with applicable laws and regulations.
- Keep abreast of changes in employment laws and regulations and update policies accordingly.
- Performance Management:
- Support performance management processes, including goal-setting, performance reviews, and professional development plans.
- Provide guidance to managers on effective performance management and employee development.
- Payroll & Benefits Administration:
- Assist in the payroll process, including the upkeep for information within our UKG platform.
- Administer employee benefits programs, including health insurance, retirement plans, and other perks.
- Maintain a positive, upbeat, pro-active attitude and deliberately inspire the same in co-workers.
- Working on special projects, and other duties, as assigned.

## MUST-HAVE SKILLS

- 8+ years of Human Resources experience; with experience in the hospitality industry
- Experience with recruitment, including active sourcing.
- Experience with employee relations - especially understanding the dynamics of the service industry.
- Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
- Must have the ability to promote positive, fair, and ethical relations with all team members as an ambassador of the Level99 brand.
- Must be able to navigate confidential matters with tact and diplomacy.
- Strong verbal, written, and interpersonal skills.
- Requires strong computer skills and proficiency in Google Suite and/or Microsoft Office specifically Word, Excel, & PowerPoint.
- Ability to work a flexible schedule based on business needs.
- Ability to travel periodically as required for staffing and operations in multiple venues.
- A reliable car, current driver's license and safe driving record are required.

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

- Bachelor’s Degree in Human Resources, or a related business field, or equivalent experience required
- Multi-state knowledge and experience
- Experience with the UKG HRIS
- Familiarity with applicant tracking systems
- Familiarity with Human Resources law and compliance
- Knowledge of a second language, particularly Portuguese or Spanish, a plus

In addition to competitive rates of pay, Level99 offers competitive benefits including: Health insurance options, including PPO and HMO plans Dental plan Vision plan Life coverage Accidental death & dismemberment coverage (AD&D) Short & long term disability Teladoc service PrePaid legal coverage Identity theft coverage 401(k) - Roth or Traditional Hybrid schedule Free admission to our attractions and other incidental perks

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU… Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job Are just a little bit obsessive about getting the details right the first time Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.

## About Level99 Entertainment

## Company Overview
- **One-liner**: Level99 Entertainment operates first-of-its-kind, real-world interactive entertainment venues for adults, featuring over 50 physical and mental challenge-based games set in immersive artistic environments.
- **Entity Type**: Private (Funding stage: Private Equity-backed)
- **Headquarters**: Natick, Massachusetts, United States
- **Founded**: 2021
- **Founders**: Matthew DuPlessie

## Core Business
- **Primary industry/industries**: Entertainment Providers, Hospitality, Location-Based Entertainment (LBE)
- **Target customers**: B2C – Adults (21+) seeking social, active, and immersive entertainment; B2B – Corporate event planners and group bookings.
- **Mission or purpose statement**: To push entertainment to the next level by creating a real-world, social, and challenge-based experience where groups can laugh, compete, and connect.

## Products & Services
- **Level99 Venues (Natick, MA; Providence, RI; Tysons, VA; and expanding)**: An adult playground featuring over 50 life-sized mini-games and challenges, including an Axe Run, Crystal Cavern puzzles, and giant pinball. Games take 1–4 minutes to complete, designed for social gameplay and leaderboard competition. The experience is paired with a full-service bar and restaurant (e.g., Night Shift Kitchen + Tap, Victory Brewing, Two Roads Kitchen + Tap) featuring scratch-made food and local craft beverages.
- **Art Hunts**: Scavenger-hunt-style mazes featuring eccentric, humorous pieces by local artists, integrated into the venue experience.
- **Private Events & Corporate Bookings**: Venues available for team-building, celebrations, and group events, with dining and gathering spaces.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of $50M (Private Equity round closed October 9, 2025)
- **Notable Investors/Partners**: Act III Holdings (led by Panera founder Ron Shaich) – sole lead investor. Venue partners include Night Shift Brewing, Victory Brewing, and Two Roads Brewing.
- **Growth Signals**: 132 employees (+50.4% YoY growth); 7+ locations operational or planned across the US Northeast (Natick, Providence, Tysons, Orlando, West Hartford, King of Prussia, Paramus); immediate plans to triple in size over 18 months; 27 active job postings as of late 2025.

## Competitive Advantages
- **Proprietary game design & IP**: Over 50 unique, custom-built physical and mental challenges that are active, social, and endlessly replayable – distinct from escape rooms or standard arcades.
- **Strong brand & location strategy**: Backed by a legendary restaurant entrepreneur (Ron Shaich) with deep real-estate and consumer brand expertise. Venues are strategically located in high-traffic suburban and urban retail/dining corridors.
- **Integrated F&B model**: In-house restaurants and bars (partnered with local craft brewers) create a "night out" destination rather than just a game visit, increasing dwell time, average spend, and customer stickiness.
- **Talent pedigree**: Founding team and leadership have experience at 5 Wits, Boda Borg, Blue Man Group, and Walt Disney Imagineering, giving them deep domain expertise in immersive entertainment.

## Strategic Focus
- **Aggressive geographic expansion**: The company aims to triple its venue count over the next 18 months, with immediate plans for Orlando, West Hartford, King of Prussia, and Paramus.
- **Enhancing the guest experience**: Continuously iterating on game design, integrating new Art Hunts, and partnering with local breweries to differentiate each location.
- **Building a scalable operational model**: Standardizing venue design, game fabrication, and staff training to support rapid multi-location growth without losing quality.
- **Becoming an employer of choice**: Actively building a culture that balances fun with professionalism, backed by a Great Place to Work certification.

## Why Work Here
- **Culture**: Described as a "fun-loving, challenge seeking, positive" environment where employees are encouraged to "Work Where You Play." The company is Certified™ by Great Place to Work®.
- **Remote/Hybrid/Office Policy**: Primarily on-site for venue-facing roles (Technicians, Operations, Servers). Corporate/tech roles (Senior DevOps, Senior Systems Engineer) may offer hybrid flexibility (Greater Boston area).
- **Notable Perks**: Competitive pay, comprehensive health insurance (PPO/HMO + dental + vision), life & AD&D coverage, 401(k), paid holidays, generous PTO, Teladoc, pre-paid legal and identity theft coverage, and free admission to the venues.
- **Team & Growth**: 132 employees with a 50.4% YoY headcount increase. The company has immediate plans to triple in size, offering significant career advancement opportunities in a fast-paced, entrepreneurial environment.
- **Talent Sources**: Frequently hires from leading hospitality and experience brands like The Cheesecake Factory, Panera Bread, Wegmans, Tillys, and Blue Man Group.

## Sources
1. [linkedin.com](https://linkedin.com/company/level99-entertainment)
2. [level99.com](https://level99.com/careers)
3. [jobs.lever.co](https://jobs.lever.co/level99)
4. [builtin.com](https://builtin.com/company/level99)
5. [builtinboston.com](https://www.builtinboston.com/company/level99)

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