---
title: 'HVAC Tier II Technical Support Specialist at LG Electronics'
canonical: 'https://feeny.ai/job/hvac-tier-ii-technical-support-specialist-lg-electronics-farmers-branch-f8wvw6kd49bk'
type: 'job'
last_seen: '2026-09-17'
---

# HVAC Tier II Technical Support Specialist at LG Electronics

- **Company:** LG Electronics
- **Location:** Farmers Branch, TX
- **Compensation:** $65k–$75k
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-09-17
- **Apply:** https://job-boards.greenhouse.io/lgelectronics/jobs/5422441008

## Job description

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone.

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

Why Join the LG Technical Support Team?

Here at LG Technical Support, we strive to deliver the best service possible while also making sure we enjoy the journey together. This role is challenging, no doubt, but your efforts won’t go unnoticed. Our customers and leadership recognize the hard work, and we’re committed to making this a stepping stone for your career at LG.

One of the greatest strengths of this team is the culture. We succeed together, we learn together, and yes sometimes we fail together. But through it all, we support each other, share knowledge, and grow as a unit. We’re not just coworkers, we’re a team.

While we do have metrics and goals, we also make time for fun. Office events, celebrations, and team-building activities are part of our rhythm. We will help you transition from the field to an office environment, and work through any challenges together.

Why this role matters:

- It’s a launchpad to other departments like Training, Controls, Field Support, and more.
- You’ll build your own brand as a Product Champion.
- You’ll gain deep product knowledge and customer experience insight.
- You’ll be part of a team that’s growing and backed by LG’s investment in customer experience.

If you’re selfless, dedicated to HVAC, and motivated to learn, our team is the place for you. The only “long hours” here are spent sharpening your skills and staying ahead of product updates. Whether you’re aiming to grow into other roles or simply love helping others through technical support, this team offers the environment to thrive.

Every customer experience is unique, and we’re seeking someone who’s ready to push themselves, collaborate, and make a real impact.

The Opportunity:

We have an opening on our team for a Tier 2 Technical Support Specialist to join our Air Conditioning Technologies team. This role is pivotal in providing advanced technical assistance and resolving complex customer issues related to LG HVAC products. As a key escalation point for Tier 1 agents, you’ll collaborate across departments to ensure timely and accurate solutions, while contributing to continuous improvement and customer satisfaction.  In this role, you will;

- Deliver second-level technical support via phone, email, and internal systems.
- Troubleshoot and resolve escalated issues beyond Tier 1 capabilities.
- Collaborate with engineering, Customer Care team, and field service teams to resolve complex problems.
- Document solutions and contribute to knowledge base articles.
- Mentor Tier 1 agents and assist with training and Q&A’s.
- Identify and report recurring issues to support product and process improvements.
- Maintain high levels of customer satisfaction through professional communication.
- Participate in ongoing product training and certification programs.
- Maintain key performance indicators (KPIs).
- Log all interactions and resolutions in the CMS system.
- Provide parts support and assist callers across all product types.
- Stay current with product literature and manuals.
- Coordinate with other technical support agents to ensure seamless service.

## QUALIFICATIONS:

- Associate’s or Bachelor’s degree in HVAC, Engineering, Electronics, or equivalent experience.
- Minimum 2 years of experience in technical support or HVAC service.
- Strong understanding of HVAC systems, diagnostics, and repair procedures.
- Excellent problem-solving and communication skills.
- Experience with CRM or ticketing systems (e.g., Salesforce, ServiceNow).
- Ability to work independently and manage multiple priorities.
- EPA Certification and/or NATE Certification is a plus.

## #LI-AL1

Recruiting Range $65,000—$75,000 USD

Benefits Offered Full-Time Employees:

- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

- Eligible for the relevant benefit programs offered through our partner agencies.

[Privacy Notice to California Applicants](https://lge-careers.com/wp-content/themes/lg-career/assets/privacy-notice.pdf)

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

## About LG Electronics

## Company Overview
- **One-liner**: LG Electronics is a global leader in consumer electronics, home appliances, and smart life solutions, operating across four core divisions: Home Appliance, Media Entertainment, Vehicle Solutions, and Eco Solutions.
- **Entity Type**: Public (KRX: 066570)
- **Headquarters**: Seoul, South Korea ([lg.com](https://www.lg.com/global/about-lg/corporate-information/))
- **Founded**: 1958 (as Goldstar) ([lg.com](https://www.lg.com/global/about-lg/company-history/))
- **Founders**: Koo In‑hwoi (founder of LG Group, who established Goldstar)

## Core Business
- **Primary industry**: Consumer electronics, home appliances, automotive components, HVAC, and clean-tech solutions.
- **Target customers**: B2C (households) and B2B (enterprises, automotive OEMs, commercial facilities, industrial clients).
- **Mission / purpose**: “Life’s Good” – human‑centered innovation to deliver Smart Life Solutions across home, commercial, mobility, and business infrastructure ([lg.com](https://www.lg.com/global/about-lg/corporate-information/)).

## Products & Services
Major offerings by division:

- **Home Appliance Solution (HS)**: AI‑powered kitchen and laundry appliances (refrigerators, washers, dryers, vacuum cleaners, LG Styler), robotics (LG CLOi), components (compressors, motors), and AI Home ecosystem.
- **Media Entertainment Solution (MS)**: AI TVs, smart monitors, audio systems, laptops, commercial displays, and the webOS smart TV platform.
- **Vehicle Solution (VS)**: In‑vehicle infotainment (IVI), EV powertrains, automotive lighting, head‑up displays, telematics, ADAS, and software for software‑defined vehicles.
- **Eco Solution (ES)**: Heating, ventilation, air conditioning (HVAC) systems and B2B clean‑tech solutions.

## Market Standing
- **Valuation / Market Cap**: Not publicly available in provided sources; publicly traded on the Korea Exchange.
- **Key Metric**: Annual Revenue – not disclosed in search results (refer to LG Electronics 2024 Annual Report).
- **Notable Investors / Partners**: Public shareholders; affiliates include LG Display and LG Energy Solution; key partnerships with global automotive manufacturers for Vehicle Solutions; joint ventures (e.g., historical LG.Philips LCD).
- **Growth Signals**: Reorganization in 2024 from product‑centered to customer‑oriented solution structure; AI transformation (AX) across all divisions; launched world’s first wireless transparent OLED TV (2024) and AI home robot LG CLOiD (CES 2026); LG Smart Park and Tennessee factory recognized as Lighthouse Factories by the World Economic Forum ([lg.com](https://www.lg.com/global/about-lg/company-history/)).

## Competitive Advantages
- Strong brand recognition and global distribution network (142+ subsidiaries, 170+ countries).
- Proprietary technologies: OLED displays, Direct Drive motors, Inverter Linear Compressor, webOS platform.
- Integrated AI across product lines (AI Home, AI data center cooling, smart factories).
- Long‑standing R&D capability and manufacturing excellence (Lighthouse Factory designations).

## Strategic Focus
- Transform into a “Smart Life Solution Company” by deepening AI integration and expanding B2B solutions (vehicle components, HVAC, clean‑tech).
- Strengthen core competitiveness through AI transformation and operational discipline.
- Expand presence in automotive, commercial HVAC, and industrial markets while maintaining consumer leadership.

## Why Work Here
- **Culture**: LG promotes a “Life’s Good” philosophy for employees, offering “satisfying challenges, opportunities to advance, and exceptional rewards and recognition” ([recruit.lg.com](https://recruit.lg.com/content/life_at_lg/?locale=en_US)). Core values include self‑management, respect for diversity, and belief in individual competence.
- **Hiring process**: Six‑step procedure (application → document review → written screening → first interview → follow‑up interview → confirmation).
- **Global presence**: Operations in 117 locations worldwide across Asia, Europe, Americas, Middle East, Africa, and India ([globalcareers.lge.com](https://globalcareers.lge.com/)).
- **Work environment**: Hybrid/remote policy not specified in provided sources; offices in major cities globally; emphasis on teamwork and innovation.

## Sources
1. [lg.com – Corporate Information](https://www.lg.com/global/about-lg/corporate-information/)
2. [lg.com – Company History](https://www.lg.com/global/about-lg/company-history/)
3. [recruit.lg.com – Life at LG](https://recruit.lg.com/content/life_at_lg/?locale=en_US)
4. [globalcareers.lge.com – LGE Global Careers](https://globalcareers.lge.com/)
5. [Greenhouse – LG Electronics Careers (user‑provided)](https://job-boards.greenhouse.io/lgelectronics)

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