--- title: 'Hybrid SLA Analyst - Albany, NY at MKS2 Technologies' canonical: 'https://feeny.ai/job/hybrid-sla-analyst-albany-ny-mks2-technologies-albany-y5zdky0anm7q' type: 'job' last_seen: '2026-11-05' --- # Hybrid SLA Analyst - Albany, NY at MKS2 Technologies - **Company:** MKS2 Technologies - **Location:** Albany, NY - **Posted:** 2026-11-03 - **Last confirmed live:** 2026-11-05 - **Apply:** https://www.mks2.com/job/6242291004?gh_jid=6242291004 ## Job description MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2. Service Level Agreement (SLA) Analyst Albany, NY - On-site - hybrid schedule 9-12 month contract - expectation to convert to FTE $90,000 - $95,000 - benefits included Position Summary The work you’ll do will be impactful to the mission of our NYS customer. You will play a crucial role as you join our team in partnership with New York State of Health (NYSoH) to provide comprehensive health coverage to more than 7.0 million New Yorkers through its Health Benefit Exchange (HBE) The Service Level Agreement (SLA) Analyst supports the development, implementation, validation, monitoring, and continuous improvement of Service Level Agreements (SLAs) across a large-scale, complex program within the Program Management Office (PMO). The SLA Analyst serves as a central point of coordination for new, existing, and revised SLAs. The role partners with functional teams to translate contractual, business, and operational expectations into clearly defined, measurable, and reportable performance requirements. The SLA Analyst combines project coordination, meeting facilitation, business analysis, data validation, and performance reporting. This role is particularly important for SLAs involving complex business or technical processes. ## Key Responsibilities The SLA Analyst partners with functional teams to: - Define and document SLA measurement methodologies, including data sources, calculations, measurement periods, exclusions, dependencies, and reporting requirements. - Assess whether proposed SLA requirements can be reliably measured using available systems and data, and identify changes needed to support accurate and consistent measurement. - Develop and maintain implementation plans that define requirements, milestones, dependencies, validation activities, ownership, and readiness criteria. - Coordinate with functional teams and stakeholders to support SLA implementation, validation, monitoring, and ongoing performance analysis. - Facilitate meetings and working sessions related to SLA development, implementation, validation, and performance. - Validate data, calculations, metrics, reports, and system-generated results to support accurate SLA measurement and reporting. - Support the identification and resolution of issues that may affect SLA measurement, reporting, or performance. - Contribute to continuous improvement of SLA processes, measurement methodologies, reporting, and operational practices. Required Qualifications - Bachelor’s degree or an equivalent combination of education and relevant professional experience. - Minimum of six(6)  years of relevant professional experience. - Experience in project coordination, project management, quality assurance, data analysis, or a related discipline. - Experience developing, implementing, managing, or reporting Service Level Agreements (SLAs). - Demonstrated ability to build effective working relationships with key stakeholders and support functional teams in developing business requirements, operational processes, technical implementations, data validation, and performance analysis. - Experience validating data, calculations, metrics, reports, or system-generated results. - Strong organizational skills, with the ability to manage multiple concurrent initiatives and priorities. - Strong analytical, problem-solving, and attention-to-detail skills. - Strong written and verbal communication skills, with the ability to communicate effectively with technical, business, operational, and leadership stakeholders. - Proficiency with Microsoft Excel and data analysis or reporting tools. ## Preferred Qualifications - Experience with Key Performance Indicators (KPIs), Objectives and Key Results (OKRs), or other performance measurement methodologies. - Experience with Splunk or similar monitoring, analytics, or reporting platforms. - Experience developing business requirements, business rules, process flows, or procedures. - Experience working within a large-scale, multi-team application or operational environment. - Experience working in healthcare, Medicaid, Health Insurance Exchange, or other highly regulated programs. - Experience supporting continuous improvement initiatives related to performance measurement, reporting, or operational processes. Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. ## About MKS2 Technologies ## Company Overview - **One-liner**: MKS2 Technologies is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides IT, cyber security, and strategic consulting services to federal government agencies and commercial clients. - **Entity Type**: Private (SDVOSB) - **Headquarters**: Austin, Texas, United States - **Founded**: 2008 - **Founders**: Brendan Mullen ## Core Business - **Primary Industry**: Defense & Space / Government Services / IT Services - **Target Customers**: B2G (Federal Government – DoD, VA, Army, Navy), commercial clients - **Mission / Purpose**: “Mission, Knowledge, Strategies, and Solutions” – Helping clients define their mission, leverage domain knowledge, formulate strategies, and implement effective solutions. ## Products & Services MKS2 Technologies is a services company, not a product company. Its core offerings are: - **IT Enterprise Solutions**: Design, implementation, sustainment, and management of IT infrastructure for federal agencies. - **Cyber Security Services**: Cyber security support, compliance, and engineering (e.g., PAM, SOAR, SOC/NOC operations). - **Strategic & Management Consulting**: Agile capability-driven approach to solve analytical and operational challenges. - **Instructional Design & Training**: Computer training, professional development, and educational support services. - **Enterprise Application Development**: Custom software development and systems integration. ## Market Standing - **Valuation / Market Cap**: Not disclosed (private company) - **Key Metric**: Annual Revenue – USD **$24.9 million** (LinkedIn estimate) - **Notable Investors / Partners**: No external investors; key clients include the U.S. Department of Veterans Affairs, U.S. Army, and U.S. Navy. In 2023, MKS2 won a **$221 million Army contract** for the Transition Assistance Program. - **Growth Signals**: Named to the **Inc. 5000** list in 2024 (ranked #3,037 overall, #92 in Government Services). However, headcount declined 49% year-over-year to 143 employees, signaling a possible restructuring or shift toward higher-value contracts. ## Competitive Advantages - **SDVOSB Certification**: Provides preferential status in federal contracting. - **Founder’s Military Background**: Founded by a former combat veteran and West Point graduate, the company’s values align with federal mission needs. - **Deep Federal Network**: Long-standing relationships across intelligence, national security, and civilian agencies. - **Agile Methodology**: A capability-driven, rapid-response approach that differentiates it from traditional integrators. ## Strategic Focus - **Current Priorities**: Expanding support for defense and veteran-related programs (e.g., Transition Assistance Program), maintaining key federal contracts, and recruiting cleared technical talent. - **Growth Direction**: Likely to deepen its footprint in cyber security, cloud engineering, and automation (SOAR, Dynatrace) while leveraging its small business status to win set-aside contracts. ## Why Work Here - **Culture**: “Collaborative & Innovative,” with a focus on employee well-being and open communication. The company emphasizes that “the most important asset of any organization is its people.” - **Work Environment**: Hybrid/remote opportunities exist for some roles (e.g., Dynatrace Instrumentation Engineer is remote), but many positions require on-site support at federal locations (e.g., Washington DC, Annapolis Junction, Tucson). Personnel are located in 43+ states plus overseas (Germany, Italy, South Korea). - **Benefits**: Comprehensive benefits (health, dental, life) starting the first of the month after hire; bonus programs (signing, time-in-grade, performance); 15+ days of paid time off; educational assistance (class reimbursement, college debt programs, professional development, book buy-back). - **Engineering Culture**: Focus on technical roles like cyber security, systems engineering, and software development. Employees often come from or go to other defense contractors (General Dynamics, Booz Allen, Serco). The company values long-term commitment and professional growth. ## Sources 1. [MKS2 Technologies Website](https://www.mks2.com/) 2. [MKS2 Technologies Careers Page](https://www.mks2.com/careers/) 3. [MKS2 Technologies LinkedIn Profile](https://www.linkedin.com/company/mks2-llc) 4. 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