---
title: 'Identity & Access Support Analyst (L1) – Active Directory, LDAP & ADFS at Gruve'
canonical: 'https://feeny.ai/job/identity-access-support-analyst-l1-active-directory-ldap-adfs-gruve-india-0ye2c1xj0c12'
type: 'job'
last_seen: '2026-11-11'
---

# Identity & Access Support Analyst (L1) – Active Directory, LDAP & ADFS at Gruve

- **Company:** Gruve
- **Location:** India
- **Work type:** remote
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-11
- **Apply:** https://gruve.ai/careers/?gh_jid=5474025008

## Job description

## About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

Position summary:

We are looking for a proactive L1 Identity & Access Analyst to support enterprise identity services, including Active Directory (AD), LDAP and ADFS. The role is responsible for monitoring, alert triage, basic identity administration, initial authentication troubleshooting, incident logging and timely escalation to L2/L3 teams. The analyst will follow approved procedures to maintain identity service availability, secure access and SLA compliance across global 24x7 operations.

Key Responsibilities:

Active Directory (AD) Operations

- Monitor AD service alerts and perform routine domain service health checks.
- Handle approved password resets, account unlocks and basic user/group requests.
- Perform initial troubleshooting for login failures, account lockouts and access issues.
- Check basic domain controller availability, DNS resolution and domain connectivity.
- Log and escalate AD replication, Group Policy and authentication issues to L2.

LDAP Operations

- Monitor LDAP-related alerts and directory service availability.
- Perform basic connectivity checks and initial troubleshooting for LDAP authentication failures.
- Validate reported application access issues and collect relevant error details.
- Escalate LDAP bind failures, directory queries and integration issues to L2.

ADFS & Federation Operations

- Monitor ADFS service health, authentication alerts and SSO-related incidents.
- Perform initial checks for login failures and application authentication issues.
- Collect error messages, timestamps and relevant diagnostic information.
- Escalate federation, certificate, token issuance and SSO issues to L2.

Operations & Service Management

- Log, categorize, prioritize and track incidents and service requests in ServiceNow or equivalent ITSM tools.
- Perform initial incident triage using approved runbooks and troubleshooting procedures.
- Escalate critical incidents and unresolved issues within defined SLAs.
- Support major incident communication and coordinate with L2/L3 and application teams.
- Maintain incident records, operational checklists and shift handover documentation.
- Follow ITIL Incident, Change and Request Management processes and established security procedures.
- Ensure effective APAC–EMEA–NLAM shift handovers and uninterrupted 24x7 support.

Preferred Skills & Qualifications:

- Basic knowledge of Active Directory, users, groups, password policies and account lockouts.
- Understanding of authentication, authorization, DNS and domain connectivity fundamentals.
- Basic knowledge of LDAP and directory-based authentication.
- Familiarity with ADFS, SSO and common authentication issues.
- Ability to perform basic troubleshooting and follow documented runbooks.
- Exposure to ServiceNow or equivalent ITSM tools and incident management processes.
- Understanding of SLA requirements, escalation procedures and access security.
- Good communication, documentation and shift handover skills.
- Willingness to work in rotational shifts in a 24x7 production support environment.
- Basic PowerShell knowledge.
- Familiarity with Microsoft Entra ID (Azure AD), MFA and hybrid identity concepts.
- Basic understanding of SAML, Kerberos, SSL/TLS and federation.
- Exposure to identity monitoring, access provisioning and security auditing.
- ITIL Foundation certification or equivalent knowledge.

## Key Competencies

Active Directory Fundamentals | LDAP Basics | ADFS & SSO Awareness | Identity Monitoring | Authentication Troubleshooting | Incident Logging | Access Administration | Runbook Execution | SLA Compliance | Escalation Management | Shift Handover | Global 24x7 Operations

## Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

## About Gruve

## Company Overview
- **One-liner**: Gruve provides AI-native cybersecurity, infrastructure, and data services that help enterprises deploy and secure AI at scale.
- **Entity Type**: Private (Series A, Seed stage)
- **Headquarters**: Redwood City, California, United States
- **Founded**: 2024
- **Founders**: Tarun Raisoni (CEO, Co-Founder)

## Core Business
- **Industry**: IT Services and IT Consulting; AI Security & Infrastructure
- **Target Customers**: Large enterprises (B2B), including those in regulated industries requiring private AI deployment and advanced security operations.
- **Mission / Purpose**: Enable scalable, secure, and measurable AI execution in production by delivering an AI-native approach to enterprise services.

## Products & Services
- **PulseAI**: A private AI infrastructure platform that enables enterprises to deploy generative AI on-premises, in the cloud, or in hybrid environments – production-ready in under two weeks. (SaaS/infrastructure)
- **AI SOC**: An AI-driven Security Operations Center that combines AI detection, automated investigation, and intelligent response to improve security team efficiency and reduce risk. (Managed service/SaaS)
- **Digital Forensics & Incident Response**: Structured methodologies for preserving evidence, investigating incidents, and accelerating recovery. (Service)
- **Enterprise AI Transformation Services**: Consulting and implementation services including data science, Kubernetes SRE, forward deployment engineering, and AI solution architecture. (Professional services)

## Market Standing
- **Valuation**: Not disclosed
- **Total Funding**: USD $57.5 million (across Seed and Series A rounds)
- **Key Investors**: Mayfield Fund (lead in Series A), Xora Innovation (lead in prior round)
- **Notable Acquisitions**: SecurView (July 2024), NetServ (September 2024), Lumos (October 2024)
- **Growth Signals**: 120.3% YoY employee growth (from ~134 to 413 employees); operations across 9 countries; featured in Cybersecurity Insiders on AI agent governance.

## Competitive Advantages
- **AI-Native Architecture**: Unlike legacy stacks built for static software, Gruve designs for dynamic AI workloads (probabilistic decisions, context retrieval, autonomous actions).
- **Speed to Scale**: Claims 500MW+ of distributed edge AI inference capacity and a 30% cost advantage over alternatives.
- **Integrated Security & AI**: Combines private AI infrastructure (PulseAI) with an AI-powered SOC, covering the entire lifecycle from deployment to defense.
- **Talent & Expertise**: Team draws from top firms (Cisco, IBM, Infosys) and includes deep Kubernetes, data science, and cybersecurity specialists.

## Strategic Focus
- **Private AI Deployment**: Helping enterprises keep AI workloads on their own infrastructure to maintain data ownership, governance, and security.
- **AI Security Governance**: Developing solutions to govern AI agents as a new attack surface, as highlighted in their recent thought leadership.
- **Global Expansion**: Operating in 9 countries (US, India, South Korea, UAE, Singapore, Japan, Saudi Arabia, Germany, Canada) with plans to scale further.
- **Partner Ecosystem**: Working closely with hyperscalers (noted VP of Hyperscaler Solutions) and achieving Red Hat advanced tier partner status.

## Why Work Here
- **High Growth Environment**: Headcount more than doubled in the past year, offering rapid career progression and the chance to shape a young company.
- **Culture of Trust**: Core values include giving trust from day one, constructive feedback, and a championship mindset.  
- **Global & Remote-Friendly**: Offices in 4 countries (US, India, Singapore, UAE) and remote roles posted; a distributed team with cultural diversity.
- **Learning & Impact**: Mentorship programs, opportunities to lead innovative projects in AI and security, and the ability to work on cutting-edge infrastructure.
- **Notable Perks**: Focus on career development, knowledge sharing, and a "people-first" approach.

## Sources
1. [gruve.ai – Company homepage](https://gruve.ai/)
2. [gruve.ai – About Us](https://gruve.ai/about-us/)
3. [gruve.ai – Life at Gruve](https://gruve.ai/life-at-gruve/)
4. [linkedin.com/company/gruveai – LinkedIn Company Page](https://www.linkedin.com/company/gruveai)
5. [job-boards.greenhouse.io/gruve – Careers Page](https://job-boards.greenhouse.io/gruve)

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