---
title: 'Implementation Analyst at Accurx'
canonical: 'https://feeny.ai/job/implementation-analyst-accurx-london-y33anq48ns1r'
type: 'job'
last_seen: '2026-09-26'
---

# Implementation Analyst at Accurx

- **Company:** Accurx
- **Location:** London, United Kingdom
- **Compensation:** £32k–£45k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-09-26
- **Apply:** https://jobs.ashbyhq.com/accurx/a01f017e-9cf0-4943-8a51-e7fbd9d64d6a

## Job description

Accurx is where conversations happen with and about patients in the NHS For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we’re changing that by building a single, system-wide platform that connects everyone through communication. What started as a way for GPs to text a patient, has now evolved into an all-in-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts. Our platform now powers [Total Triage](https://www.accurx.com/primary-care) to manage patient demand, and [Self-Book](https://www.accurx.com/booking) that lets patients schedule their own appointments in seconds. We’ve automated routine care with [Patient Questionnaires](https://www.accurx.com/questionnaires) for long-term conditions, while [Accumail](https://www.accurx.com/accumail) finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with [Accurx Scribe](https://www.accurx.com/scribe), our AI-powered note-taker that drafts medical notes in real-time. We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be.

The challenges you’ll solve as a Implementation Analyst We take customer onboarding very seriously - we’re known for a ‘right first time’ approach when we set up in a practice and as an Implementation Analyst, you will have a huge impact in scaling Scribe usage and adoption across the NHS. Our products are designed for ease of use across the healthcare space, so ensuring our end users feel confident is essential - this is where you come in.

This role will be supporting our customers in new regions - at the moment, this is Scotland, Wales and Northern Ireland. This means we may require occasional travel to these areas (maximum once per month).

- Running training sessions for our users on Accurx products: this could be online or in person in NHS settings across the UK, covering between 30-300 people per session
- Demo-ing the full functionality of Accurx products: our products are updated regularly, so ensuring you’re fully up to speed on what’s new and what’s coming for our users is essential
- Designing, building and testing new training content: you’ll get to deliver content how you want to and try new things
- Using data, automation & AI to improve: we’re working on becoming truly AI native in 2026 and beyond, and we’re looking to adopt new practices to bring in automation and AI to make the lives of us and our end users even easier

You should apply if...

- You’re an engaging and captivating trainer
- User and customer experience is a top priority to you
- You pride yourself on building genuine relationships and partnerships
- When you spot something not working, you're quick to raise the issue and be part of the solution
- Versatility is your strong suit - you can work independently or as part of a team
- You’ve used data, automation and AI to make life easier, either in your professional or personal life
- You have a passion for healthcare, Tech for Good or the NHS - we can teach you what you need to know, but you have to be passionate about our mission to Solve Healthcare Productivity

What’s in it for me? You'll be joining an established but fast-growing Tech for Good movement, where we're led by our [Principles](https://www.notion.so/accurx/How-we-work-Accurx-Principles-211640edee304821b4480d3f9c30e051) and our [mission](https://accurx.notion.site/Mission-and-Vision-fe9b12ff78bd4a7996682fc5c09c2d8e) to Fix Healthcare Communication

- £32,000 - £45,000 salary + share options up to £7,000
- [Benefits to suit you:](https://accurx.notion.site/Perks-Benefits-f1e9148b71be486791aa2c503e5d775a?pvs=74)adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life
- Flexible Working: We are an office first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am-4pm
- Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year
- Family matters: We offer enhanced parental leave, fertility support and parental loss support
- We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

Want to know more about the company or the hiring process? Check out our [Careers page](https://www.accurx.com/careers) and [Candidate hub](https://accurx.notion.site/Candidate-Hub-764ee56d9cb74ff9a97a5104ed7f0707?pvs=4). Find us across social media: [Medium](https://medium.com/accurx), [LinkedIn](https://www.linkedin.com/company/accurx), [X](https://twitter.com/accuRx), [Instagram](https://www.instagram.com/accurxteam) and [YouTube](https://www.youtube.com/channel/UCrLJDyngP4p0G0JtgEoT66Q).

## About Accurx

## Company Overview
- **One-liner**: Accurx provides a communication platform that connects patients and healthcare professionals across the NHS, making healthcare staff happier and patients healthier.
- **Entity Type**: Private (Series B)
- **Headquarters**: London, United Kingdom
- **Founded**: 2016
- **Founders**: Jacob Haddad and Laurence Bargery

## Core Business
- **Primary industry**: Healthcare Technology (HealthTech)
- **Target customers**: B2B, primarily the UK's National Health Service (NHS) — including GP practices, hospital trusts, and community care providers.
- **Mission**: To fix healthcare communication, making NHS professionals happier and patients healthier.

## Products & Services
- **Accurx Platform (Core)**: A unified communication platform for the NHS. It enables secure messaging, appointment booking, test results delivery, and online consultations between patients and healthcare professionals. It is used by 98% of GP practices in England and 68% of NHS trusts.
- **Accurx Scribe**: An AI-powered medical scribe built for general practice. It captures consultations, drafts clinical notes, and frees clinicians from typing.
- **Accurx Triage**: A smart triage system to help manage patient demand and route them to the right care first time.
- **Accurx Coordinate**: A platform for coordinating care across the whole health system, including hospital specialists and community care.
- **Vaccine Booking System**: A system built in four weeks during the COVID-19 pandemic that managed almost 30 million life-saving vaccinations.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total funding of approximately $180 million (Series B).
- **Notable Investors/Partners**: Top-tier investors (specific names not listed in provided sources, but described as "top-tier investors"). An approved supplier to the NHS.
- **Growth Signals**: Used by 98% of GP practices in England and 68% of NHS trusts. 74% of UK adults have communicated via Accurx. Over 200,000 healthcare staff use the platform daily. 330.8 million messages were sent via the platform in 2025. The company has grown from a tiny team to around 250 people.

## Competitive Advantages
- **Deep NHS Integration**: An approved NHS supplier with near-universal adoption in primary care (98% of GP practices) and rapidly expanding into secondary care (68% of NHS trusts).
- **Mission-Critical Platform**: The platform is deeply embedded in the daily workflow of the NHS, handling over 200,000 messages per day and 330.8 million messages in 2025.
- **High Barriers to Entry**: Replicating the level of trust, integration, and adoption across the entire NHS is an enormous challenge for any competitor.
- **Proven Impact**: Demonstrated ability to reduce "Did Not Attend" (DNA) rates by 50% and cut 10% of patients from waiting lists, providing clear ROI for the health system.

## Strategic Focus
- **AI Deployment**: Harnessing AI to improve healthcare access and productivity, with products like the AI medical scribe and upcoming smart summaries and AI phone assistant.
- **Network Adoption**: Expanding adoption across the entire health system so that everyone involved in a patient's care can communicate with each other.
- **Care Model Innovation**: Modernising how care is delivered, including moving care out of hospitals and into patients' homes, and slashing wait times.
- **Data Security**: Ensuring patient data is kept safe while enabling access for all who need it.

## Why Work Here
- **Mission-Driven**: The company is obsessed with its mission to fix healthcare communication, offering a rare opportunity to have a massive, positive impact on society's greatest challenge.
- **Goldilocks Size**: At around 250 people, the company is small enough for individuals to make a significant mark, but established enough with top-tier investors to provide security and scale.
- **Office-First Culture**: The company emphasizes an "office-first" culture with breakfast and lunch provided, fostering collaboration and team building.
- **Close to Users**: Everyone at Accurx spends time on the frontline with users (NHS staff) to gain context and ideas.
- **Benefits**: 28 days holiday, enhanced pension scheme, meaningful share options, flexible working, electric car and cycle schemes, and access to a flexible benefits provider (Happl).
- **Diverse Team**: The team combines backgrounds from big tech, startups, the NHS, and consulting, united by the mission.

## Sources
1. [accurx.com](https://www.accurx.com/)
2. [accurx.com/careers](https://www.accurx.com/careers)
3. [accurx.com/who-we-are](https://www.accurx.com/who-we-are)
4. [accurx.com/our-story](https://www.accurx.com/our-story)
5. [uk.linkedin.com/company/accurx](https://uk.linkedin.com/company/accurx)

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