---
title: 'Implementation Associate at Narmi'
canonical: 'https://feeny.ai/job/implementation-associate-narmi-new-york-nma3d922gd3g'
type: 'job'
last_seen: '2026-10-29'
---

# Implementation Associate at Narmi

- **Company:** Narmi
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-29
- **Apply:** https://jobs.gem.com/narmi/am9icG9zdDpoBKZLzD99hCFV12UvUooe

## Job description

About the Implementation Team: Narmi’s Implementation Team supports our customers with a best-in-class onboarding experience to the Narmi platform including, but not limited to, end-to-end project management & training on platform usage. We are seeking a dynamic and motivated Project Manager to join our team and play a crucial role in our continued success.

The Role: We're looking for a customer-obsessed, detail-orientated Implementation Associate to help us deliver best-in-class onboardings for every client financial institution.

Customers are the lifeblood of Narmi, and initial deployment sets the foundation. Delivering seamlessly is central to why banks and credit unions trust us: deployments arrive on time, thoroughly vetted, and fully operational – all tailored to financial institutions with their holistic success on Narmi’s platform as the bottom line.

This role within Delivery is tailored for candidates eager to learn modern digital banking software operations and contribute to implementations. You’ll gain expertise across our integrated digital platform while learning more about community financial institutions and how they leverage Narmi. You will work closely with Project Managers during key phases of delivery while collaborating regularly with our Engineering, Product and Customer Success teams to translate platform feedback into.

What you'll do:

Support Project Managers across critical delivery stages

- Partner with Project Managers to execute critical delivery tasks through live deployment
- Conduct troubleshooting to validate system settings, integrations, and user flows against client criteria
- Track and resolve technical inquiries in partnership with Engineering and Product
- Prepare project documentation, testing frameworks, and maintain transparency and accountability across assigned workstreams

Build deep technical expertise in the Narmi platform

- Act as a subject matter expert for Narmi products, understanding platform configurations across digital banking and account opening
- Conduct troubleshooting to investigate or recreate technical inquiries and assess user impact
- Offer best-in-class guidance to financial institution staff regarding system capabilities

Impact an evolving delivery team and digital platform

- Identify and advocate for opportunities to improve configurations, testing and overall delivery experience
- Lean into AI and other process-enabled tools that extend capacity and ensure Narmi delivers consistent, efficient impact to benefit internal processes and customer results
- Escalate customer feedback when needed to build upon internal awareness of financial institution staff and end user experiences

What you'll bring:

- 1-2+ years in a customer support, project management, or testing/QA role
- A customer-obsessed mindset dedicated to driving client value
- Demonstrated thoroughness and accuracy when tackling tasks
- Excellent communication skills and comfort in customer-facing contexts
- Curiosity to learn technical products and translate deliverables into customer impact
- Ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment
- Experience navigating routine ambiguity and taking ownership of customer issues to get them successfully resolved
- B.A. or B.S. degree

The expected annual base salary for this role is $80,000 - $90,000. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package.

## About Narmi

## Company Overview
- **One-liner**: Narmi provides a digital banking platform that enables community banks and credit unions to compete with mega banks and fintechs through modern account opening, payments, fraud prevention, and back-office tools.
- **Entity Type**: Private (Series B, $55.6M total funding)
- **Headquarters**: New York, New York, United States
- **Founded**: 2016
- **Founders**: Nikhil Lakhanpal and Chris Griffin

## Core Business
- **Primary industry**: Financial Technology (Fintech) / Digital Banking
- **Target customers**: B2B; specifically community banks and credit unions (SMB to mid-market financial institutions)
- **Mission statement**: "Enable community financial institutions to win against Mega Banks and FinTechs."

## Products & Services
- **Narmi Grow**: Consumer and business digital account opening solution that can decision, fund, and open an account on the core in an average of 2 minutes and 13 seconds.
- **Narmi Banking**: Core platform including instant payments over the FedNow Service.
- **Narmi Guard**: Fraud prevention suite designed to stop fraud without compromising user experience.
- **Narmi Command**: Streamlined digital back-office administrative platform for staff efficiency.
- **Narmi Open**: Open API ecosystem and customizable integrations, allowing financial institutions to control their product roadmap.
- **Narmi AI**: Agentic AI capabilities to power the future of banking.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metrics**:
  - **Annual Revenue**: Approximately $11.3M (as of most recent fiscal year)
  - **Total Funding**: $55.6M across 6 rounds
- **Notable Investors**: Greycroft (led Series B), Picus Capital, New Enterprise Associates (led Series A)
- **Growth Signals**: Headcount grew 14.5% YoY to 126 employees; deployed at financial institutions with hundreds of billions of dollars in deposits; expanding product suite with AI capabilities and FedNow payments.

## Competitive Advantages
- **Deep integration with core banking systems**: Every product integrates with leading core systems, making adoption seamless for legacy institutions.
- **Speed-to-value**: Account opening in under 2.5 minutes is a clear differentiator in a market where legacy processes take days.
- **Founder-market fit**: Co-founders previously ran a financial institution (CEO and CTO) and later worked at large banks, giving them firsthand understanding of the customer's pain points.
- **Open platform strategy**: Unlike monolithic vendors, Narmi’s API-driven approach lets FIs customize and control their tech stack.

## Strategic Focus
- Deepening AI capabilities (Narmi AI) to automate and enhance banking workflows.
- Expanding instant payment adoption via FedNow integration.
- Growing the customer base among community financial institutions while maintaining high product quality.
- Continuing to build out fraud prevention (Narmi Guard) as a critical layer.

## Why Work Here
- **Remote-first culture**: "Work from anywhere... whenever you want" with flexible remote roles available.
- **Home office stipend**: Up to $500 in reimbursements for home office equipment.
- **Student loan repayment**: Narmi matches student loan payments dollar-for-dollar up to $2,500 per year.
- **Standard benefits**: Competitive pay, 401k matching, medical/dental/vision insurance.
- **Unique perks**: Volunteering time off, fitness & extra-curricular credits.
- **Culture**: Monthly all-hands meetings for company-wide transparency; welcome lunches and happy hours to build connection.
- **Engineering leadership**: SVP of Engineering Nathan Gonzalez and other senior leaders drive the technical vision.
- **Open roles** (as of latest data): Applied AI Engineer, Director of Sales (West & East), VP of Finance & Accounting, Customer Success Associate, Director of Product Design, Lead Software Engineer - Payments, Senior Product Operations Associate, Fraud & Risk Solutions Lead.

## Sources
1. [narmi.com - Company Overview](https://www.narmi.com/company)
2. [narmi.com - Careers Page](https://www.narmi.com/careers)
3. [narmi.com - Product Page](https://www.narmi.com/)
4. [LinkedIn - Narmi Company Page](https://www.linkedin.com/company/narmi)
5. [CB Insights - Narmi Profile](https://www.cbinsights.com/company/narmi)

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