---
title: 'Implementation Consultant at Air-tek'
canonical: 'https://feeny.ai/job/implementation-consultant-air-tek-toronto-3dkyhf0zjyhr'
type: 'job'
last_seen: '2026-09-15'
---

# Implementation Consultant at Air-tek

- **Company:** Air-tek
- **Location:** Toronto, Canada
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2021-10-15
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.lever.co/air-tek/bce7545a-56ff-4a4e-aaca-6323e1cba1cd

## Job description

About Us: Air-tek is a Canadian-based software company with a powerful suite of unique products that have already achieved a significant share of a huge global market. The product market fit is excellent, and customers are lining up to buy. Although our global customers know us, we intentionally operate in stealth mode during this growth phase.

Our diverse team shares a collective passion for solving complex problems with a drive to innovate and a desire to create the passenger-centric travel industry. Based in Toronto, our inclusive culture is built on trust, collaboration, delivering a great product, and continuous personal development. We love what we do, and we support the team around us.

## Overview

As an Implementation Consultant, you will help our airline clients to implement our software, and to get the most value out of it during active usage. You will work with clients on requirements gathering and analysis as well as hands-on software configuration, testing, end user training, and support. Using extensive product knowledge and good communication and relationship-building skills, you will provide white-glove service, establishing trust and credibility quickly and acting as an advisor throughout the client’s use of the software.

## What you will do

- Work directly with our clients to understand, analyze, and document their business needs
- Explain data feed requirements to clients, and discuss potential data architectures
- Analyze clients’ data samples and schemas, map data elements to our internal data model, and document data mapping requirements
- Determine the best product configuration to meet a client’s needs
- Run configuration workshops with client staff, guiding them through key business rule configuration decisions
- Perform configuration of the product, working with client staff as well as independently, according to previously-agreed requirements
- Provide feedback on clients’ needs to other teams, including Development, Product, and QA, to inform roadmap decisions and to help direct development of client-specific integration components where necessary
- Design and deliver training to clients’ users on key underlying concepts as well as how to use the software effectively
- Identify functional problems and work across multiple internal and client teams to drive resolution
- Devise creative solutions for complex client requirements, including integration into new client systems
- Deliver presentations on product functionality, product configuration, business benefits, and other topics relevant to clients
- Assist in validating data integrity in newly provisioned environments
- Support clients’ user acceptance testing, answering questions and thoroughly investigating problem reports
- Provide expert guidance to clients on the best way to solve specific business problems using our software
- Support clients through the point where they realize benefits to their business – not just until the software is installed and configured
- Contribute to improving our implementation framework and materials
- Learn our products, how they work, and related technologies, improving your knowledge and capabilities over time
- Some travel may be required (usually no more than 25%)

## About You

- Five or more years of experience in one of the following roles:
- >>> Software implementation specialist or product specialist
- >>> Enterprise software consulting / systems integration
- >>> Technical sales or sales engineering for enterprise software
- Solid knowledge of enterprise software systems
- Ability to communicate clearly and concisely on both technical and business topics, including delivering short, prepared presentations when required
- Ability to understand a business need and explore it with questions, and translate that business need into appropriate technical requirements
- Focus on continual learning and development
- Can-do attitude and desire to be part of a focused & driven team.
- Experience with the airline or travel industry is a significant asset.

## About Air-tek

## Company Overview
- **One-liner**: Air-tek is a Canadian software company building a suite of products to automate and optimize airline operations.
- **Entity Type**: Private (stealth mode)
- **Headquarters**: Toronto, Ontario, Canada (near Union Station)
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Airline operations automation, travel technology
- **Target customers**: B2B – global airlines
- **Mission or purpose statement**: To reshape the passenger-centric travel industry through data-driven automation and innovation.

## Products & Services
- **Air-tek Operations Suite**: A set of unique, integrated software products that automate and optimize airline workflows. The suite is described as having strong product-market fit and is sold to a global customer base. Type: SaaS (cloud-based, mission-critical systems).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: No annual revenue or total funding figures are publicly available. The company states that “product-market fit is excellent, and customers are lining up to buy.”
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Active hiring – 16 open roles as of mid-2026, including engineering, product, and operations positions. The company operates in stealth mode while scaling, indicating a deliberate growth phase.

## Competitive Advantages
- Strong and validated product-market fit within a large global market.
- Operates in stealth, which may limit competitor visibility while building defensible moats.
- Focus on mission-critical airline operations creates high switching costs for customers.

## Strategic Focus
- Scaling the engineering team, particularly in integration and platform engineering, to support more airline customers efficiently.
- Building scalable, configurable integrations to reduce customization per customer.
- Continuing to expand the product suite and deepen automation capabilities.

## Why Work Here
- Work on meaningful, complex problems that power the backbone of the airline industry, impacting millions of passengers.
- High-trust, low-ego culture with autonomy and ownership over projects.
- Exposure to modern technologies: C# / .NET Core, TypeScript, React, Vue.js, Node.js, Docker, AWS, GitHub Actions.
- Hybrid work policy – three days per week in the Toronto office (near Union Station).
- Competitive compensation: Software Developer salary range $90,000 – $140,000 CAD annually, plus stock options.
- Culture built on trust, collaboration, and continuous personal growth.

## Sources
1. [jobs.lever.co/air-tek – Office Coordinator](https://jobs.lever.co/air-tek)
2. [scoutify.com/companies/air-tek/](https://scoutify.com/companies/air-tek/)
3. [jobs-radar.com/company/air-tek-6218](https://jobs-radar.com/company/air-tek-6218?offices=Toronto)
4. [jobs.lever.co/air-tek/14acb33a-bcea-4060-94aa-bf5ef5893e62 – Software Developer](https://jobs.lever.co/air-tek/14acb33a-bcea-4060-94aa-bf5ef5893e62)
5. [jobs.lever.co/air-tek/7fa08762-2ce3-4182-85b6-cab749b51687 – Senior Staff Software Engineer, Integrations](https://jobs.lever.co/air-tek/7fa08762-2ce3-4182-85b6-cab749b51687)

## Other roles at Air-tek

- [Staff Product Designer](https://feeny.ai/job/staff-product-designer-air-tek-toronto-s33fs44feaz1) — Toronto, Canada
- [Director Engineering, Shared Services](https://feeny.ai/job/director-engineering-shared-services-air-tek-toronto-6nd6514v71tk) — Toronto, Canada
- [Staff Software Developer](https://feeny.ai/job/staff-software-developer-air-tek-toronto-krs6vvmn09eq) — Toronto, Canada
- [Sr Platform Engineer](https://feeny.ai/job/sr-platform-engineer-air-tek-toronto-r0yb1rr1frcd) — Toronto, Canada
- [Software Developer](https://feeny.ai/job/software-developer-air-tek-toronto-pcgtc5a558ng) — Toronto, Canada
- [Software Development Engineer in Test](https://feeny.ai/job/software-development-engineer-in-test-air-tek-toronto-28btwn5czeb1) — Toronto, Canada
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-air-tek-toronto-r9j1h5q5j40m) — Toronto, Canada
- [Product Owner](https://feeny.ai/job/product-owner-air-tek-toronto-fa4nsx6dzy7e) — Toronto, Canada
- [Software Development Manager, Integrations](https://feeny.ai/job/software-development-manager-integrations-air-tek-toronto-zaf1x1sjg14x) — Toronto, Canada
- [Senior Technical Account Manager](https://feeny.ai/job/senior-technical-account-manager-air-tek-toronto-n1yfszhkm732) — Toronto, Canada