---
title: 'Implementation Consultant at Coolbet'
canonical: 'https://feeny.ai/job/implementation-consultant-coolbet-chicago-72r89xss257t'
type: 'job'
last_seen: '2026-09-11'
---

# Implementation Consultant at Coolbet

- **Company:** Coolbet
- **Location:** Chicago, IL
- **Employment:** full-time
- **Posted:** 2018-12-06
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/coolbet/ac772891-75e6-4230-a7a6-ef00baf209cd

## Job description

As an Implementation Consultant, you’ll train our newest customers in targeted one-on-one sessions help them setup and configure their accounts; prepare and migrate their data; and advise them in configurations and integrations. We count an implementation as successful when our customer’s account is set up, their team is trained, and they are confident in their use of our product to meet their goals. Implementation Consultants are product experts, effective communicators, highly motivated, organized, personable and persuasive.

## Responsibilities

- Consistently and successfully implement accounts in 60 days or less
- Be fully ramped up, managing up to 35 concurrent implementations and taking 15 customers live each month
- Be fully versed in corporate tools keeping essential customer data organized and tracking all your interactions with customers
- Become a subject matter expert in one aspect of our product and the related recruiting activities, supporting other Implementation Specialists including building out training materials based on that subject
- Create urgency, instill confidence, and provide fantastic customer service as you guide customers through the initial setup, provisioning and early adoption stage of our product
- Successfully transform and import customer data

## About Coolbet

## Company Overview
- **One-liner**: Coolbet is an award-winning online gaming company delivering sportsbook, casino, and poker experiences directly to players (B2C) and providing advanced B2B platforms to operators in the US.
- **Entity Type**: Private (acquired by GAN Limited in 2020; now part of the Sega Sammy Creation gaming segment)
- **Headquarters**: Tallinn, Estonia (Kai 4)
- **Founded**: 2015 (LinkedIn) / 2016 (Tracxn)
- **Founders**: Jan Svendsen

## Core Business
- Primary industry: Online gambling and gaming (Sportsbook, Casino, Poker)
- Target customers: B2C (end consumers in 8+ countries) and B2B (operators in the US)
- Mission: “Always provide a unique customer experience through exceptional and responsible customer care, top class products, innovation and transparency.” [vt.ee](https://www.vt.ee/en/coolbet-2025/)

## Products & Services
- **[Sportsbook]**: Full-service online sports betting platform covering multiple markets and sports.
- **[Casino]**: Digital casino offering a wide range of slots, table games, and live dealer experiences.
- **[Poker]**: Online poker rooms with tournament and cash game options.
- **[B2B Platform]**: White-label and turnkey solutions for US-based operators, covering the full betting and gaming stack.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (acquired by GAN Limited; acquisition amount undisclosed)
- **Key Metric**: Annual Revenue – USD 30.8M (LinkedIn data) [linkedin.com](https://linkedin.com/company/coolbetofficial)
- **Total Funding**: EUR 7.6M (venture round in 2019) per LinkedIn; conflicting reports show $41M (Tracxn, possibly including acquisition) [tracxn.com](https://tracxn.com/d/companies/coolbet/__MtuPP1v50tGXHIe-Ey_b2xErGFnWkTq2DjoIeBJXiCw)
- **Notable Investors/Partners**: Institutional investors in the 2019 round; parent company GAN Limited (now under Sega Sammy Creation)
- **Growth Signals**: Headcount grew 12.8% YoY (LinkedIn); operating in 8 countries across 3 continents; serving over 2 million customers; expanding B2B footprint in the US

## Competitive Advantages
- Fully integrated technology stack for sportsbook, casino, and poker built in-house
- Strong brand recognition across European, Latin American, and Canadian markets
- Backing of Sega Sammy Creation (global gaming leader) provides scale and resources
- Data-driven approach to personalization and responsible gaming

## Strategic Focus
- Continuous product development to enhance player experience and platform reliability
- Expansion of B2B offerings in the US market
- Deepening commitment to responsible play through transparent practices
- Cultivating a tech-first culture that attracts global talent

## Why Work Here
- **Culture**: Values include “Be a teamplayer”, “Never be afraid of doing”, “Take ownership”, “Make innovation happen”, “Put the customer first”, “Have fun”. [careers.coolbet.ee](https://careers.coolbet.ee/)
- **Flexibility**: Hybrid work model; teams decide in-office cadence; meeting-free Fridays
- **Benefits**: 28 days of vacation (can use business days only for up to 10 extra days off), monthly sports/health compensation, full sick leave coverage for first 8 days, annual training budget, dog-friendly office, free fruits and beverages, free parking
- **Relocation**: Comprehensive relocation support for international hires
- **Team**: 500+ employees globally, representing over 50 nationalities; Tallinn HQ has ~300 staff
- **Perks**: In-house gym, games room, and a “chill games room”

## Sources
1. [careers.coolbet.ee](https://careers.coolbet.ee/)
2. [linkedin.com](https://linkedin.com/company/coolbetofficial)
3. [vt.ee](https://www.vt.ee/en/coolbet-2025/)
4. [tracxn.com](https://tracxn.com/d/companies/coolbet/__MtuPP1v50tGXHIe-Ey_b2xErGFnWkTq2DjoIeBJXiCw)
5. [jobs.lever.co](https://jobs.lever.co/coolbet)

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