--- title: 'Implementation Consultant at Deliverect' canonical: 'https://feeny.ai/job/implementation-consultant-deliverect-london-aqmb7wr73n9p' type: 'job' last_seen: '2026-09-07' --- # Implementation Consultant at Deliverect - **Company:** Deliverect - **Location:** London, United Kingdom - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-04 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/deliverect/a2a206c9-9ecf-4a24-8db9-32cc6d6a11b1 ## Job description At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. What you will do: - Lead and manage multiple, complex implementation projects for a diverse range of clients (SMB, Mid-Market) managing timelines and client expectations while making decisions on project execution and escalating significant scope changes (approx. 40% of the time). - Deliver comprehensive training sessions to clients and partners, equipping them with the knowledge and tools to effectively utilize the Deliverect platform, and provide hands-on support during and post-implementation to resolve technical issues (approx 30% of the time). - Act as a trusted technical advisor, configuring the Deliverect platform to align with specific client needs and delivering customised solutions using your deep knowledge of our product suite and integration capabilities (approx. 30% of the time). - Identify, diagnose, and resolve technical issues encountered during implementation, escalating complex problems to Engineering or Product teams and ensuring timely resolutions for clients (approx. 20% of the time). - Collaborate closely with internal Sales, Customer Success, and Product teams to relay client feedback and contribute to the continuous improvement of our implementation workflows and platform enhancements (approx. 10% of the time). What you will Bring: - Fluency in English is required & any additional languages are a plus. - 1 - 3 years of experience in a client-facing technical role, such as an Implementation Consultant, Onboarding Specialist or Technical Account Manager, preferably within a SaaS company. - A proven track record of successfully delivering technical solutions and managing projects for SMB, mid-market or enterprise clients. - Strong communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders. - Great troubleshooting and problem-solving skills, with a proactive mindset to thrive in a fast-paced and dynamic environment. - Knowledge of REST APIs, webhooks, and token authentication. - Familiarity with logging and error monitoring tools (e.g., Grafana, Sentry) and the ability to delve into logs to troubleshoot. - Experience with CRM platforms (e.g., HubSpot) and ticketing systems (e.g., Zendesk) is preferred. ## About Deliverect ## Company Overview - **One-liner**: Deliverect provides an omnichannel digital ordering platform that helps food and retail businesses manage online orders, delivery, and operations through a single API-first system. - **Entity Type**: Private (venture-backed scale-up) - **Headquarters**: Ghent, Belgium - **Founded**: 2018 - **Founders**: Zhong Xu (CEO), Jan Hollez (CTO), Jelte Vrijhoef, Jérôme Laredo (President) ## Core Business - **Primary industry**: Foodtech / SaaS for food service and retail - **Target customers**: B2B – restaurants, food chains, and retail businesses of all sizes (SMB to enterprise) - **Mission**: “To enable profitable growth & exceptional experiences through a powerful platform & partner network built for the food service community.” ## Products & Services - **[Deliverect Restaurants](https://www.deliverect.com/en)**: Centralized order and menu management hub that aggregates orders from third-party delivery platforms, direct channels, and in-store POS; includes real-time store monitoring and AI-powered automation. (SaaS) - **[Deliverect Direct](https://www.deliverect.com/en)**: Direct-to-consumer ordering solution enabling businesses to accept orders via web and social channels, with features for personalized promotions and loyalty programs. (SaaS) - **[Courier App](https://www.deliverect.com/en)**: Last-mile delivery management tool that aggregates third-party and own fleets, providing real-time tracking and optimized dispatching. (SaaS + mobile app) - **Integrations**: Over 1,000 out-of-the-box integrations with POS systems (e.g., Lightspeed, Revel, Oracle), delivery platforms (Uber Eats, DoorDash), and payment providers. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Active in 40+ markets across Europe, Americas, Canada, Asia-Pacific, and UAE; serves thousands of food businesses with 500+ partner integrations. - **Notable Investors/Partners**: Partners include Uber Eats, DoorDash, Lightspeed, Revel, Oracle, and many others. (Investor details not disclosed in available sources.) - **Growth Signals**: Headcount of ~449 team members; offices in 13 cities worldwide (Ghent, Toronto, New York, London, Madrid, Paris, Amersfoort, Dubai, Mexico City, Sydney, Glasgow, Riyadh, Copenhagen); certified SOC 2 Type 1, ISO 27001, and GDPR compliant. ## Competitive Advantages - **API-first, omnichannel platform**: Unifies delivery, dine-in, takeout, drive-thru, and catering in one system, reducing manual errors and lost revenue. - **Massive integration ecosystem**: 1,000+ pre-built integrations lower switching costs for customers and create a strong network effect. - **Enterprise-grade security**: SOC 2, ISO 27001, and GDPR certifications build trust with large food chains and retailers. - **AI-powered automation**: Uses AI to optimize order flow, store monitoring, and customer promotions, increasing efficiency. ## Strategic Focus - **Global expansion**: Deepening presence in existing markets and entering new regions (e.g., Middle East, Asia-Pacific). - **Product innovation**: Enhancing AI capabilities for predictive analytics, dynamic pricing, and personalized customer experiences. - **Last-mile optimization**: Improving delivery logistics to reduce costs and refunds, targeting a 29-minute average delivery time. - **Partner ecosystem growth**: Expanding integrations to cover more POS, delivery, and payment players. ## Why Work Here - **Culture**: Ambitious, innovative, and collaborative with a strong emphasis on ownership, open communication, and mutual trust. Regular company sprint meetings and Q&As with co-founders. - **Growth**: Rapid learning environment with opportunities to work across 40+ markets; room to take ownership of projects and ideas. - **Global presence**: Offices in 13 cities across Europe, North America, Latin America, Middle East, and Asia-Pacific. (Remote/hybrid policy not explicitly stated, but multiple office locations suggest flexibility.) - **Perks**: Not detailed, but the company highlights “amazing offices” and a mission-driven team focused on transforming food delivery. ## Sources 1. [Deliverect Careers Page](https://jobs.lever.co/deliverect) 2. [Deliverect About Us](https://www.deliverect.com/en/about-us) 3. [Deliverect Culture Page](https://www.deliverect.com/en/careers/our-culture) 4. [Deliverect Product Page](https://www.deliverect.com/en) 5. [Deliverect Careers Overview](https://www.deliverect.com/en/careers) ## Other roles at Deliverect - [Frontline Support Specialist](https://feeny.ai/job/frontline-support-specialist-deliverect-mexico-city-24fdt3rzhzzz) — Mexico City, Mexico - [Account Executive](https://feeny.ai/job/account-executive-deliverect-ghent-cwp7gtttcskk) — Ghent, Belgium - [Account Executive](https://feeny.ai/job/account-executive-deliverect-milan-am8st3kak5av) — Milan, Italy - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-deliverect-paris-4m9hx9b7thnt) — Paris, France - [Chief of Staff](https://feeny.ai/job/chief-of-staff-deliverect-london-6739y1b1hgxc) — London, United Kingdom - [Regional Marketing Specialist](https://feeny.ai/job/regional-marketing-specialist-deliverect-dubai-j1kb9khgyet7) — Dubai, United Arab Emirates - [Mid Market Account Executive](https://feeny.ai/job/mid-market-account-executive-deliverect-mexico-city-7x2a7x0b49rf) — Mexico City, Mexico - [Account Manager](https://feeny.ai/job/account-manager-deliverect-toronto-ff8w6m1ckwdz) — Toronto, Canada - [Solutions Consultant](https://feeny.ai/job/solutions-consultant-deliverect-toronto-hpf9mhjw6s3f) — Toronto, Canada - [Technical Success Manager - Strategic Accounts](https://feeny.ai/job/technical-success-manager-strategic-accounts-deliverect-toronto-m9yezntq7drz) — Toronto, Canada