---
title: 'Implementation Consultant at Deliverect'
canonical: 'https://feeny.ai/job/implementation-consultant-deliverect-mexico-city-kd1bvens4t8z'
type: 'job'
last_seen: '2026-10-19'
---

# Implementation Consultant at Deliverect

- **Company:** Deliverect
- **Location:** Mexico City, Mexico
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.lever.co/deliverect/31eb782f-91d3-4404-98d2-f2bee505b3d9

## Job description

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Department Focus:

Meet Deliverect's Implementation & Consultation team! A dedicated group of experts passionate about helping our enterprise clients succeed. We partner with clients to truly understand their business, then craft smart technical plans to seamlessly integrate our platform with their operations.

Our goal is to help them streamline processes, boost efficiency, and achieve their ambitious business objectives. With a friendly approach that combines project management, technical know-how, and a drive for continuous improvement, we provide tailored support to ensure clients get the very best from Deliverect.

Your Impact:

As an Implementation Consultant at Deliverect, you will be pivotal in ensuring new clients, from SMB to Enterprise accounts, successfully adopt and integrate into our platform. Your expertise in guiding clients through seamless implementations will directly contribute to their long-term success and satisfaction, playing a crucial role in Deliverect's growth and impact on the evolving B2B SaaS landscape.

This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Mexico City office and 2 days from the comfort of your home.

What you will do:

- Lead multiple implementation projects, managing timelines and client expectations. Collaborate with Sales, Customer Success, and Engineering teams to ensure successful project delivery.
- Configure the Deliverect platform to meet client-specific needs, including integrating POS systems, online ordering platforms, and third-party applications. Use tools like Postman for API testing and troubleshooting.
- Conduct training sessions for clients and partners, ensuring they have the knowledge and tools needed to effectively use the platform. Provide hands-on support during and after the implementation to resolve technical issues and ensure customer satisfaction.
- Identify, diagnose, and resolve technical issues that arise during implementation. Escalate complex problems to the engineering or product teams and ensure timely resolution for the client.
- Engage with internal teams, including Product and Engineering, to communicate client feedback and influence platform enhancements. Ensure a smooth handoff to the Customer Success team post-implementation.
- Identify opportunities to improve implementation workflows, streamline processes, and enhance client experiences. Share insights with the Professional Services team and contribute to ongoing platform development.

What you will bring:

- Experience: 3-5 years of experience in technical implementation or customer support roles within the SaaS industry. Proven track record of managing complex software implementations for mid-market or enterprise clients.
- Successfully led the implementation of SaaS platforms for large-scale clients, customizing solutions to meet unique business needs and ensuring timely project completion.
- Technical Skills:
- APIs & Integrations: Proficiency in working with APIs, data management, and integrations. Familiarity with Postman for API testing is essential.
- POS Systems: Experience with POS systems and online ordering platforms, particularly in the food & beverage industry, is a strong advantage.
- Project Management Tools: Skilled in using project management tools like JIRA and Asana for tracking project progress, managing resources, and ensuring deadlines are met.
- CRM & Ticketing Systems: Experience with CRM platforms such as HubSpot for managing client relationships and ticketing systems like Zendesk for tracking support requests.
- Strong interpersonal and communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
- Fluency in English is required, and proficiency in additional languages is a strong asset.
- A deep commitment to delivering exceptional customer service and ensuring client success. Ability to anticipate customer needs and proactively address challenges.
- Excellent troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently.

Join Our Innovative Journey:

At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.

What You'll Gain by Joining Us:

Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment. Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide. Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions. Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives. Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact. Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.

Our Commitment to Inclusion:

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

Important Information:

1. Fluency in English is required, with strong written and verbal communication skills being essential.
2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.
4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.

If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.

Ready to shape the future of commerce with us? Explore our opportunities and apply today!

## About Deliverect

## Company Overview
- **One-liner**: Deliverect provides an omnichannel digital ordering platform that helps food and retail businesses manage online orders, delivery, and operations through a single API-first system.
- **Entity Type**: Private (venture-backed scale-up)
- **Headquarters**: Ghent, Belgium
- **Founded**: 2018
- **Founders**: Zhong Xu (CEO), Jan Hollez (CTO), Jelte Vrijhoef, Jérôme Laredo (President)

## Core Business
- **Primary industry**: Foodtech / SaaS for food service and retail
- **Target customers**: B2B – restaurants, food chains, and retail businesses of all sizes (SMB to enterprise)
- **Mission**: “To enable profitable growth & exceptional experiences through a powerful platform & partner network built for the food service community.”

## Products & Services
- **[Deliverect Restaurants](https://www.deliverect.com/en)**: Centralized order and menu management hub that aggregates orders from third-party delivery platforms, direct channels, and in-store POS; includes real-time store monitoring and AI-powered automation. (SaaS)
- **[Deliverect Direct](https://www.deliverect.com/en)**: Direct-to-consumer ordering solution enabling businesses to accept orders via web and social channels, with features for personalized promotions and loyalty programs. (SaaS)
- **[Courier App](https://www.deliverect.com/en)**: Last-mile delivery management tool that aggregates third-party and own fleets, providing real-time tracking and optimized dispatching. (SaaS + mobile app)
- **Integrations**: Over 1,000 out-of-the-box integrations with POS systems (e.g., Lightspeed, Revel, Oracle), delivery platforms (Uber Eats, DoorDash), and payment providers.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Active in 40+ markets across Europe, Americas, Canada, Asia-Pacific, and UAE; serves thousands of food businesses with 500+ partner integrations.
- **Notable Investors/Partners**: Partners include Uber Eats, DoorDash, Lightspeed, Revel, Oracle, and many others. (Investor details not disclosed in available sources.)
- **Growth Signals**: Headcount of ~449 team members; offices in 13 cities worldwide (Ghent, Toronto, New York, London, Madrid, Paris, Amersfoort, Dubai, Mexico City, Sydney, Glasgow, Riyadh, Copenhagen); certified SOC 2 Type 1, ISO 27001, and GDPR compliant.

## Competitive Advantages
- **API-first, omnichannel platform**: Unifies delivery, dine-in, takeout, drive-thru, and catering in one system, reducing manual errors and lost revenue.
- **Massive integration ecosystem**: 1,000+ pre-built integrations lower switching costs for customers and create a strong network effect.
- **Enterprise-grade security**: SOC 2, ISO 27001, and GDPR certifications build trust with large food chains and retailers.
- **AI-powered automation**: Uses AI to optimize order flow, store monitoring, and customer promotions, increasing efficiency.

## Strategic Focus
- **Global expansion**: Deepening presence in existing markets and entering new regions (e.g., Middle East, Asia-Pacific).
- **Product innovation**: Enhancing AI capabilities for predictive analytics, dynamic pricing, and personalized customer experiences.
- **Last-mile optimization**: Improving delivery logistics to reduce costs and refunds, targeting a 29-minute average delivery time.
- **Partner ecosystem growth**: Expanding integrations to cover more POS, delivery, and payment players.

## Why Work Here
- **Culture**: Ambitious, innovative, and collaborative with a strong emphasis on ownership, open communication, and mutual trust. Regular company sprint meetings and Q&As with co-founders.
- **Growth**: Rapid learning environment with opportunities to work across 40+ markets; room to take ownership of projects and ideas.
- **Global presence**: Offices in 13 cities across Europe, North America, Latin America, Middle East, and Asia-Pacific. (Remote/hybrid policy not explicitly stated, but multiple office locations suggest flexibility.)
- **Perks**: Not detailed, but the company highlights “amazing offices” and a mission-driven team focused on transforming food delivery.

## Sources
1. [Deliverect Careers Page](https://jobs.lever.co/deliverect)
2. [Deliverect About Us](https://www.deliverect.com/en/about-us)
3. [Deliverect Culture Page](https://www.deliverect.com/en/careers/our-culture)
4. [Deliverect Product Page](https://www.deliverect.com/en)
5. [Deliverect Careers Overview](https://www.deliverect.com/en/careers)

## Other roles at Deliverect

- [General Manager, UK & Ireland](https://feeny.ai/job/general-manager-uk-ireland-deliverect-london-xz2jr132kf86) — London, United Kingdom
- [Head of Customer Delivery](https://feeny.ai/job/head-of-customer-delivery-deliverect-new-york-52x2jskxrt91) — New York, NY
- [Enterprise Support Specialist](https://feeny.ai/job/enterprise-support-specialist-deliverect-mexico-city-fbjdkhd7ft5w) — Mexico City, Mexico
- [Senior Product Designer](https://feeny.ai/job/senior-product-designer-deliverect-paris-zmsczb1e0c1x) — Paris, France
- [Partnerships Internship](https://feeny.ai/job/partnerships-internship-deliverect-madrid-q0wtqj161zad) — Madrid, Spain
- [Revenue Operations Analyst](https://feeny.ai/job/revenue-operations-analyst-deliverect-madrid-nq1019nnjgtw) — Madrid, Spain
- [Retail Account Manager](https://feeny.ai/job/retail-account-manager-deliverect-london-74vphczxv4h0) — London, United Kingdom
- [Frontline Support Specialist](https://feeny.ai/job/frontline-support-specialist-deliverect-mexico-city-24fdt3rzhzzz) — Mexico City, Mexico
- [Account Executive](https://feeny.ai/job/account-executive-deliverect-ghent-cwp7gtttcskk) — Ghent, Belgium
- [Account Executive](https://feeny.ai/job/account-executive-deliverect-milan-am8st3kak5av) — Milan, Italy