---
title: 'Implementation Consultant at Hootsuite'
canonical: 'https://feeny.ai/job/implementation-consultant-hootsuite-mexico-city-aacrmvkt3afw'
type: 'job'
last_seen: '2026-09-09'
---

# Implementation Consultant at Hootsuite

- **Company:** Hootsuite
- **Location:** Mexico City, Mexico
- **Posted:** 2026-07-23
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/hootsuite/jobs/8079980

## Job description

We’re looking for an Implementation Consultant to lead the implementation of Talkwalker and Hootsuite’s Enterprise product and service offerings for customers with complex needs. You will maintain top-notch expertise in Hootsuite’s implementation methodology and strive to accelerate the time to first value for Enterprise customers by driving successful adoption in the most efficient way possible.

## WHAT YOU’LL DO

- Manage all Project activities related to solution implementation including: leading scoping sessions, documenting requirements, creating project plans, assigning launch and  training resources, managing customer and internal stakeholder expectations, and delivering a healthy adoption rate of 70% or more.
- Develop strong and trusted relationships with customers throughout the implementation project lifecycle.
- Foster a seamless transition from initial sale through successful delivery by establishing relationships with customers during the pre-sales cycle and with cross-functional teams post sale.
- Partner with customers to identify key business goals and objectives to align products and services with the customer’s desired outcomes.
- Set clear project expectations and achievable timeline goals required to execute the technical and business objectives based on the scope of the implementation and supporting adoption, rollout and governance strategies and education plans.
- Define and communicate project risks to customer stakeholders with a solutions-oriented approach.
- Develop a deep understanding and best practices to support vertical and general industry trends with a focus on how social media drives business value and ROI    .
- Demonstrate agility by performing other duties as required

## WHAT YOU’LL NEED:

- 5+ years proven experience in Enterprise project implementation in IT, SaaS or consulting-related functions.
- Proven project management skills and an ability to work with multiple Enterprise customers to deliver projects on time, within scope and on budget.
- Demonstrated ability to identify and translate complex business requirements into solutions that meet a customer’s goals and objectives.
- Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished.
- Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
- Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
- Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
- Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.

## WHO YOU ARE:

- Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
- Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
- Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
- Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
- Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
- Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
- Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
- Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
- Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-Remote

Use of AI in Hiring

Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our [Careers Privacy Policy.](https://careers.hootsuite.com/privacy-policy/)

## About Hootsuite

## Company Overview
- **One-liner**: Hootsuite is a social media management platform that helps organizations schedule posts, engage audiences, analyze performance, and deliver customer care across multiple social networks.
- **Entity Type**: Private (Bootstrapped initially, later venture-backed; funding details not publicly disclosed in available sources)
- **Headquarters**: Vancouver, British Columbia, Canada
- **Founded**: 2008
- **Founders**: Ryan Holmes

## Core Business
- **Primary industries**: Social media marketing, social customer service, employee advocacy, social listening
- **Target customers**: B2B – from small businesses to large enterprises (200,000+ customers including 6,000+ enterprise accounts)
- **Mission / Purpose**: “Helping organizations unlock the value of their social media relationships, turning social insights into clear action and measurable business impact.”

## Products & Services
- **[Hootsuite Platform](https://www.hootsuite.com/)**: SaaS suite for creating, scheduling, publishing, and managing content and ad campaigns across social networks from a single dashboard. Includes real-time social listening, AI-powered writing and messaging, and conversational AI for customer care.
- **Social Customer Care**: A messaging platform that combines AI with human agents to deliver scalable, personalized customer service.
- **Employee Advocacy**: Tools that enable employees to share brand content on their own social channels.
- **Integrations**: Over 100 integrations with tools like Salesforce, CRM systems, and other marketing platforms – the largest integration library in the industry.

## Market Standing
- **Valuation / Market Cap**: Not publicly available (private company)
- **Key Metrics**: 25 million total users; 200,000+ customers; 6,000+ enterprise customers; 18 years of operation
- **Notable Investors/Partners**: Not disclosed in available sources (integration partners include major social networks and business tools)
- **Growth Signals**: Continued market leadership for 18 years; expansion into AI-powered features; customer base spans 200+ countries; employee rating improved 5% over the past 12 months on Glassdoor

## Competitive Advantages
- **First mover advantage**: Pioneered the social media management category in 2008.
- **Largest integration ecosystem**: More than 100 integrations – significantly more than any competing platform.
- **Enterprise‑grade security and support**: Award‑winning customer support, enterprise‑grade security, and industry‑leading service.
- **AI‑first approach**: Proprietary AI designed specifically for social media pros, covering writing, posting, messaging, and listening.

## Strategic Focus
- Deepening AI capabilities across the entire platform to accelerate content creation and customer engagement.
- Scaling enterprise sales and expanding mid‑market and enterprise customer base.
- Enhancing social listening and business intelligence features to turn social data into actionable insights.
- Growing the partner ecosystem and integration network.

## Why Work Here
- **Flexible work model**: Hootsuite offers in‑person, hybrid, and fully remote options depending on role and location; hybrid teams near offices follow a flexible schedule.
- **Culture & values**: Six guiding principles – One Team, Go Fast Be Agile, Play to Win, Neighbours & Allies, Step Up, Customer Obsessed. Strong emphasis on DEI, including annual pay equity assessments and employee resource groups (ERGs).
- **Perks & benefits**: Holistic compensation (salary + equity), health & wellness benefits, generous vacation and leave policies, learning & growth opportunities.
- **Glassdoor ratings**: 4.0/5 overall (703+ reviews); 72% would recommend to a friend; Work/Life Balance 4.3, Culture & Values 4.1, Compensation & Benefits 3.9, Career Opportunities 3.8.
- **CEO approval**: 75% approval rating.

## Sources
1. [careers.hootsuite.com](https://careers.hootsuite.com/)
2. [hootsuite.com/about](https://www.hootsuite.com/about)
3. [hootsuite.com](https://www.hootsuite.com/)
4. [glassdoor.ca](https://www.glassdoor.ca/Reviews/Hootsuite-Reviews-E617216.htm)
5. [builtin.com](https://builtin.com/company/hootsuite)

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